Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to do work in my back yard. What I asked for wasn't done and was talked out of what I really wanted completed. The original price was ********* to complete this small job. After ****** decided to talk me into adding a slope, he didn't tell me it was an additional ***** dollars. The slope was also a huge drop-off which wasn't packed down or done right. The whole back yard was supposed to be in a slight angle from high point down to nothing with all sod but what I received was more upkeep. This bid also included adding a small retaining wall which took weeks to have done. This small retaining wall was built crooked, and a huge amount of dirt left over for me to deal with. There was a lot of damage done to my concrete entering my gate, also he ran over the corner of another section of concrete around my garage door, damaged my fence, hit my deck when I was on it, and built a crooked retaining wall. When I asked if he was going to fix all the damages, he blamed it on air pockets under the concrete. When I asked about the dirt from the wall, he wanted to charge me another $350 more to move it. I will not go in details of what he did to my 80-year-old neighbor's yard or how he cursed him out. No silk fence was put down, no plywood put down to protect my concrete, mismatch sod in my front yard, and now I am dealing with a huge washout on the hill I originally didn't want which he will not respond too. What was originally ********* now became over ****** and now I have to pay someone to fix all the issues he left me with. I would NOT recommend this company to anyone. From the other bad BBB review this company does not have insurance or either certified to do this work. It's sad I had to write a bad review on a friend I've known for a very long time, but friends do not do friends this way. ALC & Contracting got their money, and good luck trying to get them to repair what they have broken or fix what they didn't complete right.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to do landscaping work. This was to commence the first week of April 2023. Due to many setbacks and excuses from this company, they were unable to start until the first week of May. This company repeatedly lied, did quite a bit of damage to our property, and did not complete the job. I paid $29,500.00 to these people with a balance due of slightly more than $2900.00. I fired this company because of all the lies, and broken promises, not to mention the damage done, and constant delays. My driveway alone will cost $4875.00 to repair because he dropped a tree on it. I have hired two other companies to come in and complete the landscaping work due this company's shoddy workmanship, and my lack of trust and concern that they may damage my property further. This cost me $2900.00. I contacted his insurance company to file a claim, but come to find out, ALC & Contracting presented me with a bogus insurance certificate which does not cover tree falling. I wanted to make sure that BBB is aware of this company's activities and poor business practices. This should not happen to other people. I can provide you videos of the tree falling. Please let me know if there is anything that can be done. Thank you.