Complaints

This profile includes complaints for Hawaii Beauty Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hawaii Beauty Group

  1833 Kalakaua Ave Ste 802 Honolulu, HI 96815-1528

• 

  Hawaii Beauty Group

  2330 Kalakaua Ave Hawaii, HI 96815

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 75-year-old father was visiting me (son) from the mainland and lured into Sericin Plus at ***************** on Nov 6, 2023 while I was at work. After three hours of sales reps boosting his ego and need for skin care products, they packed up several products. The roughly $15,000 price tag was never communicated until my father was at the counter with his credit card. "I can always return them later if I'm not happy", he thought. This behavior was incredibly unusual for my father, who is normally conservative with his money. The sales rep quickly asked that he pay and sign. Nobody in the store mentioned the no return policy to my father, nor that said policy was buried in tiny font at the bottom of the receipt. It appears their objective was to distract my father enough for him to quickly pay and sign, thereby securing obscene revenue for a product worth a fraction of its price. The company used 2-3 of his credit cards and swiped them collectively least 6 times for random dollar amounts - akin to if a thief stole it and went on a shopping spree at the mall. The credit card companies said they had never observed his type of action from a normal business. His credit card companies blocked $5,000 of the $15,000 under assumption of fraud, but unfortunately the remaining $10,000 was approved.As a local, I'm aware that these skin-care shops in tourist destinations throughout Hawaii have made headline news and been under investigation by authorities over the past few years.When I discovered what had happened an hour later, I took my father back to the store and requested a full refund. They refused, and we were told "maybe your father should make better decisions next time" and to "call this number for our headquarters." It was a dead end, and nobody ever picked up. When I asked for the store manager and/or employee names, everyone in the store refused to provide information, said he/she had just arrived a few hours/days ago, and didn't know who was in charge.

  Business Response

  Date: 02/27/2024

  Dear ****,

  We have received your complaint and had an active case in which our customer service team had attempted to reach out to your father and address his concerns and find a resolution, however despite our efforts, it appears that cooperation with the resolutions provided was limited. Subsequently, even after your father had disputed the charges with his credit card company, they ruled in our favor, referencing the comprehensive documentation provided and affirmed the validity of the charges in question.

  While our company prefers to resolve issues internally, once a dispute is initiated, we are obligated to adhere to the established policies and procedures outlined by creditors. Despite the desire to address the matter amicably, any decision made through the dispute process must be respected and upheld.
  
  With out addressing any specific claim or details, Sericin Plus's business practices has consistently operated on full transparency and full autonomy to each customer regarding any decision made to complete a purchase. We strive to provide ********************, making honest sales whilst delivering all information available regarding the items ensuring our customers to make an informed commitment. We stand behind the quality of our products and we are confident in their effectiveness. All purchases are well documented and acknowledged by all our clients requiring their signature, as well as we have a sign posted in each store affirming our policies.
  
  Sincerely,
  
  Hawaii Beauty Group

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21254063
  
  I am rejecting this response because:

  Hawaii Beauty Group claims that it "had an active case in which our customer service team had attempted to reach out to your father and address his concerns and find a resolution, however despite our efforts, it appears that cooperation with the resolutions provided was limited." This is an inaccurate representation of events. My father had initially reached out to Hawaii Beauty Group by phone and email about receiving a refund. However, given the initial response he received at the store and delayed response from the company, he initiated a dispute with the credit card company. Based on his personal experience and reviews from prior customers, this was a logical course of action. As soon as Hawaii Beauty Group discovered my father had opened a credit card dispute, they responded by email indicating they would cease all communication with him. In either case, it's unclear what Hawaii Beauty Group would have considered to be a mutually beneficial "resolution" given that a refund was off the table.

  Hawaii Beauty Group also claims that "even after your father had disputed the charges with his credit card company, they ruled in our favor, referencing the comprehensive documentation provided and affirmed the validity of the charges in question." This claim lacks context and is therefore inaccurate. My father's dispute related to his purchase remains an open case - under investigation - by the credit card company. Given the specific classification of my father's initial dispute, the credit card company could not (per policy) overturn payments already made to Hawaii Beauty Group. This is what Hawaii Beauty Group references as a "ruling in its favor." However, the credit card company is currently investigating a separate dispute classification - whether Hawaii Beauty Group provided clear evidence of its no-refund policy. My father does not have a receipt from Hawaii Beauty Group for several of his purchases, and employees at the store never verbally told him about the no-refund policy. The only evidence of such a policy was the sign behind the counter, which is exceedingly difficult to read given the tiny font - nor was it referenced to my father at the time of purchase. Hawaii Beauty Group's claim that its no-refund policy is "transparent" thus lacks merit. 

  Sincerely,
  Matt 

  Business Response

  Date: 04/24/2024

  Dear ***, 

  Hawaii Beauty Group stands by its efforts to address your father's concerns and find a resolution within the bounds of its policies. While we acknowledge his initial outreach regarding a refund, we made genuine attempts to communicate and resolve the issue through our customer service team. However, we encountered challenges in reaching a mutually agreeable solution.

  It is entirely within reason to allow our financial department to handle a credit card dispute, as it falls under the purview of merchant services and is not a matter that customer service can directly address. This approach ensures that disputes are managed efficiently and in accordance with established procedures, minimizing potential confusion and streamlining the resolution process for all parties involved.

  Without addressing any claims, Hawaii Beauty Group strives to maintain full transparency its policies and should there be any further inquiry regarding said policies, our employees would happily oblige. 

  The dispute resolution should be handled and properly address through the appropriate channels and will be upheld accordingly.

  Sincerely,

  Hawaii Beauty Group

  
  
  

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/5/2023. I believe that the individuals in this shop are some of the most misleading, aggressive & distrustful individuals that we have ever came into contact with. While walking by, one of the sales persons grabbed my wife & dabbed some product on her face. She was then lead into their shop to find out what just happened. While their they said they would give her a free complimentary facial to show this product. Then all of a sudden she was brought in a back room, I joined ********** started a hard sell while she had this facial on. Then all of a sudden the sales person put something on my knee to (help with the swelling in the joint). During this whole presentation we instructed them we were not interested in buying their machines. After an hour, we were asked if money is not an object would we be interested in these machines, I relayed to them that money was an object but I could never make a decision of that amount (*********) with out researching the product. He then offered to send me a free machine & all he needed was my drivers license for an address. While holding that they seperated ******* wife again & they were having her sign documents while they lead me to the front of the store, where they charged my card for the amount stated above. We were supposed to rec. the documents via e-mail but never have seen them yet. When we did finally get out of that shop, we went straight to our hotel & looked at what was in the bag. We finally found the receipt at the bottom of the bag underneath everything & the receipt simply said no refunds all sales final. That was the first time we ever seen or heard that statement. This was total deception on their part to make a quick sale at the expense of us. I was going to go back and ask for a refund last night but after looking through the reviews on line I noticed that all they do when you go back and request this, they will simply call the police. I did not want to make a scene in the business or get in trouble with any law officer. Any help would be greatly appreciated.

  Business Response

  Date: 01/02/2024

  Dear ****,

  We apologize that your experience at our shop did not meet your expectation, 

  Upon a quick review of your complaint above, we see that you already reached out to our support team and that your case is being handled by one of our agents and is in its final stages of being resolved. 

  That being said, in your complaint, you described a conduct that does not attest and/or represent our business practice.    We conduct an honest and transparent business.  We do not force our clients to come into our stores and/or to make a purchase.   Each and every transaction processed at any of our stores is signed and acknowledged by the client multiple times and on multiple forms.  I want to emphasize the significance of your autonomy in the this transaction process, it was your decision to come into the store, it was your choice to stay for the demonstration and finally to proceed with the purchase.  

  Sincerely

  Support Team

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2023, I was lured into **** by one of the salesman, ********, who offered me a free facial. After a short demonstration of the facial cream, I bought the product. Another salesman named ***** later gave me the facial. During the procedure, ***** was very persuasive and he convinced me to buy a very expensive facial device that he said could get rid of facial defects like eye bags, wrinkles, age spots, sun spots, moles, and flab under the chin and arms. I knew it sounded too good to be true but they were relentless and convinced me to purchase the device. It cost over $12,000. I was rushed into signing my credit card slip and was not told, shown or given the stores return policy. There are no signs posted in the store either.When I got home, I realized my mistake and called my credit card company to dispute the charge. I was instructed to try to return the item to the store. As soon as **** opened the next morning, I took the products that I had purchased, which were not opened or used. I was met by a group of employees who told me that the store could not accept the returns. One of them told me to return the products to its office, ******* Beauty Group and gave me a business card with its phone number (no address). He said that they may pick up the products at my home. I called this office for several days and at different times. To no avail...no one returned my calls.I filed a dispute with my credit card company and after months of delay, I was finally told that because I signed the credit card slip they had to adhere to the merchants policy and submit payment for the device.I then did some research online and found their Yelp and ****** Reviews. **** is running a total scam and seniors like myself are their targets. Please go and read their reviews. I do not want another person to fall victimto their scheme.

  Business Response

  Date: 01/04/2024

  Dear *****,

  We apologize for the delayed response and hope we can assist you with this matter.

  We have received your complaint and had an active case in which our customer service team had attempted to reach out to address your concerns and find a resolution, however to no avail.

  Despite our efforts, it appears that cooperation with the resolutions provided was limited. Subsequently, even after you disputed the charges with your credit card company, they ruled in our favor, referencing the comprehensive documentation provided and affirmed the validity of the charges in question.

  With out addressing any specific claim or details, ****'s business practices has consistently operated on full transparency and full autonomy to each customer regarding any decision made to complete a purchase. We strive to provide ********************, making honest sales whilst delivering all information available regarding the items ensuring our customers to make an informed commitment. Not in any of our stores associated with Hawaii Beauty Group engages in any form of fraudulent activities, and particularly, we do not scam individuals, including seniors. All purchases are well documented and acknowledged by all our clients requiring their signature, as well as we have a sign posted in each store affirming our policies.

  Sincerely,

  Hawaii Beauty Group 

  Customer Answer

  Date: 01/12/2024

  This is not resolved.  **** has never made any attempt to contact me to discuss a resolution.  This further adds to prove their deceptive practices.  I urge you to look at their online reviews from various platforms ******** Yelp, etc.), it is the same story over and over again.  I would like to return the unopened, unused product for a full refund.  To me, this would be the only acceptable resolution.

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawaii Beauty is really Skinovate. They hae put together a well thought out scam. I thought I purchased from Hawaii Beauty Group. I didn't find out they were Skinovate until my CC company told me. They don't tell you that because Skinovate had an F rating with the BBB. Now, it looks like Hawaii Beauty has been rated F as well. They most definitely do tell you there is a 14 day RETURN policy.They try very hard to make sure you walk out with part of your purchase. Part of the scam. They tell you they are emailing receipts, warranty info, Instructions etc... Then they don't send until weeks later. Part of the scam. In my case they drug out the shipping for more than two months. Even after I told them, I was returning the item I did have. The one VERY IMPORTANT thing other complaints have not mentioned. --- They copied and pasted my signature on to forms I was never shown. They used the same exact signature in more than one place. They did the same with my initials. Same exact initial in two separate places... On forms I had never seen. Forms that say I agreed to No Returns... Who would ever sign such a thing for a 10k item? I received the documents, with my "signatures", from my CC company, as part of my dispute, before Skinovate sent the same paperwork. Skinovate sent the documents to me two and a half months after purchase. Also part of the scam. I have notified Maui County Sheriff. The detective said I should file a civil suit. I have contacted a Maui Attorney. I am weighing my options.

  Business Response

  Date: 01/14/2024

  Dear *****,

  We apologize for the delayed response and hope we can assist you with this matter.
  
  We have received your complaint and had an active case in which our customer service team had attempted to resolve this matter.
  
  Despite our efforts, it appears that cooperation with the resolutions provided was limited. Subsequently, even after you disputed the charges with your credit card company, they ruled in our favor, referencing the comprehensive documentation provided and affirmed the validity of the charges as well as the signatures in question.
  
  With out addressing any specific claim or details, Skinnovate's business practices has consistently operated on full transparency and full autonomy to each customer regarding any decision made to complete a purchase. We strive to provide ********************, making honest sales whilst delivering all information available regarding the items ensuring our customers to make an informed commitment. All purchases are well documented and acknowledged by all our clients requiring their signature on multiple forms, as well as we have a sign posted in each store affirming our policies.

  Sincerely,
  
  Hawaii Beauty Group

  
  

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I were approached in Muai on front street by a sales rep. ** July. We were taken into a store owned by Hawaii-Beauty. Manipulation, deception, and heavy sales tactics are used. My husband has RA and uses prednisone for treatment. He was told to use red light therapy as a treatment due to his RA. He tried it on his shoulder while I received a facial. The sales rep was high pressure to purchase the device as well as product. We asked if we could think about it but of course there was a better price if we purchased on the spot. THERE IS NO MENTION OF CONSULTING WITH A DR. OR NOT BEING ABLE TO RETURN UNOPENED MERCHANDISE. We were unaware of this policy and purchased the device. It is common knowledge among medical professionals that red light therapy should not be used with steroids of any kind. When we returned home we learned that neither one of us were a candidate for the red light therapy due to previous skin cancer as well as my husbands prednisone use. I have been corresponding with customer service for over a month with no resolution. **************** also pursued an inquiry but they are unable to change a companies policy of no refunds. The company maintains they post no refunds at the register but they bring you an iPad to sign for transactions or take your credit card to the register so intentional methods are used so the customer never sees the sign. They never verbally tell you it is not refundable. They also tell you what you are signing or initialing instead of allowing you time to read it or encouraging you to read it. They tell you its basically asking you to not resale or use the device in a business. So you sign and find out later that was not what you were really signing! I would Like to return the unopened merchandise for a full refund. The minute my husband said he had RA an educated sales rep. should have had follow up questions to determine safety. I am willing to share the emails between my self and customer service.

  Business Response

  Date: 02/27/2024

  Dear *******,
  
  We apologize for the delayed response and hope we can assist you with this matter.
  
  We have received your complaint and had an active case in which our customer service team had attempted to resolve this matter due to the exceptional nature of your situation. Our team escalated things further to management all while explaining that any decision made would be contingent on resolving this issue directly through our company and not to pursue any further action, including filing a dispute with your credit card company or any other legal means.
  
  Despite our efforts, it appears that cooperation with the resolutions provided was limited. Subsequently, even after you disputed the charges with your credit card company, they ruled in our favor, while our company prefers to resolve issues internally, once a dispute is initiated, we are obligated to adhere to the established policies and procedures outlined by creditors. Despite the desire to address the matter amicably, any decision made through the dispute process must be respected and upheld.
  
  With out addressing any specific claim or details, La Belle Ame's business practices has consistently operated on full transparency and full autonomy to each customer regarding any decision made to complete a purchase. We strive to provide ********************, making honest sales whilst delivering all information available regarding the items ensuring our customers to make an informed commitment. All purchases are well documented and acknowledged by all our clients requiring their signature, as well as we have a sign posted in each store affirming our policies.
  
  Sincerely,
  
  Hawaii Beauty Group

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 31, 2023 Iwas approached outside of Center Stage, in the ************************* I purchased the cream for $418 and then she took me to a back room demonstrating a cream with a device, I agreed to purchase it with the $400 cream being included as a "gift" bringing the $6000.00 price of the "package" down to $5,600. Still sitting in the back room, I was given an iPad to sign verifying my shipping address for the order, but was given the original cream to take with me. I signed on the iPad where the only thing visible was my shipping address and signature, there was no cancellation or policay disclosure. *Back at my hotel, I noticed I was given the wrong cream in my bag. I tried to look up the contact information online to call the store, I saw several BBB complaints so I decided to cancel the order. I returned to the store the following day at approx 11 am and there was only a lady stating she did not work there and I would have to return the next day, which I did. The cream was exchanged correct one I had purchased. But told me that I would have to call customer service to cancel the order, but they were closed on Sunday. I called on Monday reaching only a voicemail, which immediately disconnected not allowing me to leave a message. I went online and sent a message on the store webpage to cancel theorder, but did not receive a confirmation of receipt of the request, so I contacted my credit card company and filed a dispute. OF COURSE the Hawaii Beauty Group contacted me wanting to discount the purchase, I said I had attempted to cancel and I had RETURNED the order the day after I received it. I have the tracking number and the **** receipt that states they received the product back, but are stating that they have no proof I tried to cancel the order. I asked several times via in multiple emails to speak to a manager, and was told I would only get the same answer. I HAVE NO PRODUCT- only a $5863.87 bill on my credit card.

  Business Response

  Date: 02/27/2024

  Dear *****,
  We apologize for the delayed response and hope we can assist you with this matter.
  
  We have received your complaint and had an active case in which our customer service team had attempted  to address your concerns and find a resolution, despite our efforts, it appears that cooperation with the resolutions provided was limited. Subsequently, even after you disputed the charges with your credit card company, they ruled in our favor, referencing the comprehensive documentation provided and affirmed the validity of the charges in question. Once the dispute had been settled we had shipped out your purchase to you.
  
  With out addressing any specific claim or details, Center Stage's business practices has consistently operated on full transparency and full autonomy to each customer regarding any decision made to complete a purchase. We strive to provide ********************, making honest sales whilst delivering all information available regarding the items ensuring our customers to make an informed commitment. All purchases are well documented and acknowledged by all our clients requiring their signature, as well as we have a sign posted in each store affirming our policies.
  
  Sincerely,
  
  Hawaii Beauty Group

  Customer Answer

  Date: 03/09/2024

  Although the business states my credit card company ruled in their favor, they neglect to state that it is because I did sign for the transaction on the original date of order. They do not address the fact that I attempted to cancel the order prior to its shipment, the lies I was told by store personnel or the fact that they do not care about customer satisfaction.  
  I even returned the product upon receiving it, unopened.  Still not resolved satisfactorily. 

  Customer Answer

  Date: 03/12/2024

  *******, thank you for your efforts however my dispute was not resolved.  I still had a $5800.00 charge on my credit card for an order I attempted, in good faith, to cancel the order I placed in the store by visiting the same store the following morning.  My credit card company was required to consider the charge as valid, due to the fact that I signed the slip.
  The business reply does not address my attempts to cancel the order multiple times or the lies I was told by store personnel.  Just because they state that they are reputable, does not make them reputable.  If so, they would have cancelled my order the next morning as requested.  They did re-ship the product to me, and considered that a resolution, it was not.  I will never exhaust my efforts in letting other individuals know of their faulty business practices so long as there is no resolve which is satisfactory.
  

  
  

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase was made on June 2, 2023 at Mika ********* Shopping center. The amount of purchase was $12,515,08 for laser devices and various skin creams. The transaction number was ******. Upon reviewing the device instructions I found that the devices cannot be used if you have a history of skin cancer. This was not disclosed by the salesperson. I would not have purchased the devices had this fact been disclosed. I contacted the salesperson, (*****) on June 7, 2023 to request a full refund for return of the products. He referred me to ***************** **************** asked for a doctors paper showing my skin cancer which was provided. Despite numerous calls and emails I have not been able to get this resolved.

  Business Response

  Date: 01/17/2024

  Dear *******,

  We apologize for the delay in response and hope we can assist in this matter.

  We have received your complaint and had an active case in which our customer service team had diligently applied concerted efforts to address and successfully resolve the encountered issue. The matter was elevated to the managerial team's intervention to ensure a successful resolution in your case. 

  Your complaint has been handled and successfully resolved resulting in a full refund issued by our company. 

  With out addressing any specific claim or details, ****'s business practices has consistently operated on full transparency and full autonomy to each customer regarding any decision made to complete a purchase. We strive to provide ********************, making honest sales whilst delivering all information available regarding the items ensuring our customers to make an informed commitment, as well as we will recommend advising with a healthcare provider regarding any purchase.. All purchases are well documented and acknowledged by all our clients requiring their signature, as well as we have a sign posted in each store affirming our policies.
  

  Sincerely,
  
  Hawaii Beauty Group

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales associate that helped me at **** took me to this store. I do not have a receipt or any merchandise to support the $27,000 ***** charged my card. I have filed a fraudulent claim with my credit card.I want a refund, I have no product to support $27,000.00. This company has many trade names under VISH. They practice bad policies by luring in customers especially tourists and the elderly. With their fast talking and intimidation, a person can be conned as I was. I want a refund. I have filed a complaint with ********** of ******** Affairs. There are many complaints filed with DCCA I do not have any documentation to upload as ***** took my cosmetics back and gave me nothing but charged me $27,000.

  Business Response

  Date: 03/02/2023

  Dear *****,

  We apologize for the late response and we hope that we will be able to assist.  I read your complaint and I am having a hard time to fully understand it.   

  Our records shows that our representatives did attempt to reach out to you several times but couldn't get a hold of you.  

  I strongly urge you to reach out to the our support team directly at either ************ or at ********************************************************* so they could assist you with any issue you may have with your purchase.

   

  Sincerely

  Hawaii Beauty Group

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with a facial skin issue for months. I was lured in on the street of Waikiki in July while on vacation by these girls that stand outside the store and hand out free samples after allowing her to show me her skin products she goes on to ask about my face, in to which I explained what was going on. She then takes me to a back room, which now I know why (no cameras) where a man named **** comes to show me his skin care products he guaranteed would work to relive my skin issue. After several times of declining his offer he finally offers me a money back guarantee for his products as he could see I just was not budging! I paid $4000+ dollars for red/blue light therapy. After the room I go to the front to pay where he hands me an iPad to confirm my address and payment and has me sign. In no way was I told this was a contract, that of course has a no refund policy written on it, had I been told it was a contract I would have never signed. I decided to try the product for the 12 weeks he assured/guaranteed would see a difference. After 7 weeks of daily use, I see zero improvement and reach out to ****, who stated to give the products the full 12 weeks for it to work. So I did. After the ********************************************************************* to call the number on the receipt. So I did, they tell me to file a claim, so I do. After a week I get a call and was told my claim was denied due to it being a beauty product and all beauty products have a strict no refund policy. Thats all they sell! So I attempted to reach out to **** again and what a surprise he has now ghosted me. What big scammers!!! I would never purchase anything that expensive if there was no money back guarantee. If my issue can not be solved, I will be filing a lawsuit. I hope others read before going in to this store or they get shut down!

  Business Response

  Date: 03/02/2023

  **********************,

  I have reviewed your complaint and the correspondence with our customer service team.

  1st I would like to assure you that each and every room in our store that is used to perform sales is videoed. That includes our VIP rooms in which you made your purchase.

  Also, our return policy, which you signed and acknowledged multiple times and on several separate forms clearly states "No refunds, Exchanges only within 14 days of purchase".    while I cannot attest to whether you new it or not, I can only say that we did all we could to disclose it to you.   other than the shipping agreement which you said you had no idea it was a contract, you did physically sign the itemized receipt and credit card slip and both are disclosing our return policy.

  Sincerely

  Hawaii Beauty Group

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 18432522
  
  I am rejecting this response because:this in no way solves the issue. If the rooms are videoed then I am sure you can review footage where your representative clearly tells me that your product was a money back guarantee and to at that point I agreed to purchase only if my money back was truly guaranteed. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I was enjoying my one day off from work as a nurse. I was approached on the street and politely told the woman I wasnt interested. I then was asked to come in to see one thing. I agreed but said I needed to leave. After that I was told as a very special deal I would meet the owner and he would give me a one time facial for free. I agreed, and in the blink of an eye he promised to give me some items for free as long as I would take 10 business cards of his and give them to my friends as referrals. He told me the price and I told him there was no way I could afford it. So he ended up telling me the two creams would only be $300 each, leading me to believe I would pay $600 and have a blue light a red light and 2 cremes for two years. Today I looked at my credit card statement and I was charged $14,400. There is no way I would ever spend that much on anything except a car or house. Its as much as I make in a year. I called and left a message when no one answered. I am a bit nervous about dealing with the supposed owner, as I am not even sure of his real name. I was also told I would receive an e mail and explicit directions for use. No such email has been sent. I was also told there would be notes on the products explaining how and when to use them. As I never even wear makeup he told me I would only need to use the products once every 14 days. I am not someone who would every use them regularly otherwise. And I told him that. The packages without any explaination all say they require daily use, meaning instead of lasting 2 years as promised, they would last no more than 30 days. I am disputing the charge through my credit card. And I feel very uncomfortable trying to talk to them personally any more. I am not a big confrontation person and am very trusting. But I have been burned this time. Thank you.

  Business Response

  Date: 03/02/2023

  Dear *****, 

  I apologize for the late response. 

  I have reviewed your complaint and also saw that you filed a chargeback through your credit card issuer. 

  our documentation clearly indicating that you did sign and acknowledged the amount of purchase multiple times and on several documents.   this is why you credit card issuer ruled your dispute in our favor.   

  sincerely 

  Hawaii Beauty Group