Complaints

This profile includes complaints for C. S. Wo & Sons, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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C. S. Wo & Sons, LLC has 2 locations, listed below.

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  C. S. Wo & Sons, LLC

  702 S Beretania St Honolulu, HI 96813-2599

  
• 

  C. S. Wo & Sons, LLC

  374 Hanakai St Kahului, HI 96732-2407

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture back in 2020, along with the furniture protection plan. At the time of purchase, I was told that the protection plan is transferrable to other people if I decided to sell the furniture, and that it would be honored wherever I go. However, I was told recently that since I filed for a claim in ******, I can only use the credits in ******. I am relocating to ****** and instead of moving furniture over there, I would prefer to use the credit to buy furniture there. I was told that I couldn't do that, despite the fact that they have locations in ****** as well. I simply would like to have store credits that I can use in ******.

  Business Response

  Date: 07/25/2024

  Unfortunately because the customer is moving to ****** a store credit is not possible.  We only own and operate stores within the state of *******  An alternate solution is a refund.  Please let us know if you would like to proceed with this alternate solution.

  Customer Answer

  Date: 07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I prefer for the refund to my credit card, please let me know how to proceed with the refund.

  Thank you.

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 08/02/2024

  Hi,

  
  

  I accepted the Business' offer for a refund. However, the business did not share with me how to proceed. I don't have their contact number either, please advise on how to proceed.

  
  

  Thank you.

  Business Response

  Date: 08/02/2024

  The customer reported an issue with depositing the original check.  She had shredded the check prior to the mobile deposit being completed by the bank.  Our Accounting team has reissued a different check and delivered it to our Beretania store customer service office.  It is now available for pick up.  The best phone number to contact the Beretania store is **************.

• Initial Complaint

  Date:05/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a floor model (as is/only item available) sectional couch on 11 May for $1787 (not including tax). We paid for delivery service ($169 not including tax), which was scheduled for 18 May 2024. On the morning of delivery, we almost missed receiving the couch because they arrived outside the scheduled timeframe. They also forgot half the sectional, so we had to wait all day for a second delivery to occur of the remainder of the couch. The second delivery was made by two men of smaller stature who could not safely lift the sectional. They broke two legs of the sectional before getting to the front door. They broke my porch light trying to bring it in the house. They also ripped the protective covering in several places in the process. Not wanting the couch to be further damaged, we recruited a neighbors help and brought the couch inside ourselves. Due to the ripped plastic, the couch got a significant amount of dirt and mud on it during the whole process (it was raining).The company is denying any wrongdoing and has only offered a refund along with taking back the sectional piece (leaving us with half a couch). As it is the only model available, we would like it to be repaired (the two broken legs), cleaned, and to be refunded our delivery fee. We paid for a not-broken couch. The delivery men broke the couch before it reached my door. We feel this is only fair.

  Business Response

  Date: 05/22/2024

  Hi *****,

  Thank you for taking the time to bring this to our attention.  We understand that our Customer Experience team is actively communicating with you on a resolution.  We will also provide an update here once they respond to you as well.

   

  Customer Answer

  Date: 05/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 2 custom couches on 5/14/23 for the amount of $6,307.82 waited 5 months for it. Upon receiving the couches I noticed a hole on the arm of one of them. I called customer service and spoke to **** who asked me for a picture and I did as requested. **** and another girl who got involved, *****, advised that since it was a custom order that they would need to place a new order for a replacement that would take 4 months to receive. Unfortunately for me, I am moving to another state in 2 weeks so the solution I was given was that they could either take the couch (that's singular) back and receive a full refund AFTER I argued and argued to make a return free of charge. They were initially trying to bill me for a pick up fee of $299 and a return fee of $169. Anyhow, now they are willing to make a return on ONE couch but not the other when I ordered them as a set.

  Customer Answer

  Date: 10/17/2023

  Hello,

  We have almost resolved the issue. They are willing to pick up both couches but I am now out $630 for the deposit, which is unacceptable since the hole in the couch was not anything I could have prevented. 

   

   

  *****

  Business Response

  Date: 10/17/2023

  Customer has been in communication today, Tuesday 10/17/23, with Client Support Specialist, *******************,  ******** has assisted the customer and arranged for the return of the customer's sofa and loveseat.  Our delivery team will be picking up the sofa and loveseat from the customer's home on Friday 10/27.  Once the merchandise has been returned to our warehouse the refund will be processed back to the customer's original method of payment.  

  Customer Answer

  Date: 10/17/2023

   
  Complaint: 20741490
  
  I am rejecting this response because: While they are picking up both the sofa and love seat, I'm still out $630 due to their issue.  I should not be held responsible for ANY cost for the return.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/27/2023

  We reviewed the customer's communication history with our Client Experience team.  Once the merchandise is returned to our warehouse on 10/27 by our delivery team, our Client Experience team will issue a full refund for the customer's purchase.  The full refund includes the special order deposit which is normally non-refundable.  

  Customer Answer

  Date: 10/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 5 pieces of furniture for $1600 dollars, including $250 for express delivery. The 3 contractors for HomeWorld that showed up to deliver and assemble the furniture put the wrong sized legs on 2 out of 3 glass tables (from a set of 3), so were only able to deliver 2 that were put together wrong. **************** at ******************** offered me a refund for the expedited delivery fee and the glass table set (250 plus $458, for $708 total), but have totally failed to issue refund or pick up old furniture.

  Business Response

  Date: 09/01/2022

  Hi ****,

  Thank you for reaching out to the us through the Better Business Bureau.  We sincerely apologize for the experience you have had with our store.  I have spoken to our ******** team and understand that you are in active communication with our Office Lead, *******************************, who is assisting with processing your refund.  Please let us know if there are any other questions or concerns we may assist with.

   

  Sincerely,

  *********************

  Division Manager
  Marketing, Ecommerce, & Client Experience
  *******************, LLC. | www.****.com

  Customer Answer

  Date: 09/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************