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Business Profile

Real Estate Rentals

Alohana Realty LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Alohana Realty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alohana Realty LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Beyond extremely disappointed in this company. Tried to come to a resolution with them and ended poorly. I had made the massive mistake of booking a stay with them through VRBO and my stay was infested with termites and cockroaches. Tried to contact them about the cockroaches via email during our stay and we did not get contacted back. Last 4 days into the trip we noticed lots of what turns out to be termite larva and termites with wings all over the place. There was a pile of dead termites by the sliding door. Made it extremely dreadful to stay there. My boyfriend had to shake off all the termite larva off his clothes and cleaned/swept for an hour. We would only return to sleep and was out as early as the sun was up. As soon as we returned back home and contacted them to come to a resolution and was given the run around on a refund and treated extremely rude by both ***** and *******. ***** actually hung up on us. Additionally, ******* said that she hopes we would never book with them again. We were able to get into contact with *********************** the property manager. Seemed to be actually nice at first, heard us out about the problem and said he would review everything and get back into contact with us, we told him if we had not heard from them, we would contact them. We spent around $1400 with them and got returned $116 which doesnt even cover the $160 cleaning fee. Contacted them to try and make it right by increasing the refund amount which ******* said previously that we would be getting a bigger refund which we never received and got blocked by ***** after trying to call him back a handful of times. We have photo and video proof which was also sent to VRBO and ***** and they even verified the photos and videos are original. The VRBO agent, *******, even agreed it was a infestation.

    Alohana Realty LLC is NOT a BBB Accredited Business.

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