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Business Profile

New Car Dealers

Valley Isle Motors, Limited

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Valley Isle Motors, Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

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Valley Isle Motors, Limited has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled service for My 2010 **** Expedition to address a rough engine idle at stop lights. I dropped the car off April 4 and the 2 weeks later , the service **** determined that my car need a new timing belt and quoted me an exorbitant price of $5250.62 . I agreed due to lack of options and paid the full amount. For a month I made calls to Passan and Service Manager ******************* to determine when my vehicle would be ready for pickup. In frustration I contacted **** Motor Co (*************************** agent)and filed a formal compliant CAS-********-P8T0N8 due to lack of communicatio. On May 4 I received notice that my vehicle was repaired and ready for pickup. I went to the dealership and My vehicle was brought out very dusty inside and out. I drove the repaired Expedition 250 Feet out of the parking lot and the engine sputtered and died as the engine warning light came on . I was able to restart the vehicle and return to the service **** with my vechiclw running worse than when I dropped it off. I immediately contacted My Case worker at **** and my ************* dispute claim. The charges were reversed and my card was credited the full amount.. the vehicle remained at the service **** and very little communication was given until I got in contact with ******************* the Manager and explained on Jun 21 that they had misdiagnosed the problem with the vehicle and needed a specialist from the Mainland to fix my engine. I explained that I wanted my vehicle back in working order so that I may return to work as a Handyman. It was explained to me that parts and diagnosis would take much longer. I called on Aug 11 and demanded my vehicle returned to me. When I arrived it took 45 minutes to find my vehicle . The Expedition was covered in Dirt inside and out. I started the vehicle and it ran tougher than when I dropped it off and Now the engine warning and electrical system warning were both on. the $5250.62 charge was reinstated and NO remedies offered. On Oct 18 engine exploded.

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my vehicle to the service **** for regular check *** on the engine. I was told on 5 or more occasions that there was nothing wrong with the transmission of the used vehicle I purchased. After being told the same thing, this vehicle started running worse and worse. Finally, I had the svc **** due to the same engine issues, to look again and do a diagnostic test. I was then (7/20) told that my vehicle transmission needs to be replaced with a price tag of 10k. They have not made any attempts to resolve this issue. I am left without a vehicle and cannot afford this price tag. There is no resolution at this point and they are not claiming any responsibility for their lack of diagnosing this issue at the 5 or more prior visits. If they had done the testing on this vehicle, it could have been addressed in a manner which could have been satisfying. I am left with a company denying responsibility for a vehicle that they sold.

      Business Response

      Date: 07/22/2022

      Fortunately, only the transmission control module needs to be replaced on the vehicle which is much less expensive repair.  The customer has been so advised and appears to be satisfied at this time.  

    Valley Isle Motors, Limited is NOT a BBB Accredited Business.

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