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Business Profile

Estate Sales

Estate Solutions Hawaii LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Estate Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Estate Solutions Hawaii to conduct an estate sale of my father's estate after he died on pancreatic cancer. The estate sale was completed in the fall of 2024 (see listing on company's website and I also have receipts). The owner, **** *******, never paid me. He owes me over $50,000 per his own documentation. He is in breach on contract. He does not answer the phone or emails over multiple months. He stole this money from me when I was grieving. I do not think he should be able to do this to people. It is truly wrong.

  • Initial Complaint

    Date:04/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Auction took place Feb 22nd 2024 Car was sold for $8,300.00/ $200 below reserve value I was never paid for the vehicle and it was not properly transferred out of my name. I blocked the title after 30 days with no payment and the Auctioneer was seen at the dmv Today 03/28/2024 trying to register the vehicle in his name.

    Business Response

    Date: 04/03/2024

    The complainant has been satisfied and paid in cash in exchange for the new title. All issues have been resolved. There was a delay in payment due to the customer misleading the auction house concerning the functionality of the vehicle. Owner of vehicle claimed everything worked. Upon sale of the vehicle it was determined the convertible top was not functional. Although it is our responsibility to inspect each vehicle due to previous interactions with the customer we felt his claim that everything worked was valid and took him at his word. Unfortunately when we spoke with him about the convertible top not functioning he claimed he had no idea. We found an amazon package addressed to him in the trunk with the special tool needed and the instructions to rebuild the actuators for the convertible top. This was clearly a known issue and he misled us concerning a very important aspect of a convertible ******** ***** Once the buyer, consigner and I were able to communicate and find a resolution that worked for all parties the situation was resolved. Some of the delay was due to the buyer of the car being in ********** after purchase and I have been on Oahu working for the last three weeks. We accept there was a delay in payment due to circumstances however we were in communication with all parties as best as we could. The car has been paid for and the title is with the new owner. This issue is resolved. 

Estate Solutions Hawaii LLC is NOT a BBB Accredited Business.

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