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Business Profile

Condominium

Kaanapali Alii

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Pete N

    Date: 06/29/2023

    Spent 5 days at this location for fathers day, our 20th anniversary and our sons birthday. **** GM is awful; he is noted in other reviews as well. Paid $1,100 a night, got stuck in an elevator for 2 hours and blamed me and my son for the episode. The emergency call button did not work (thank goodness I had my phone) and requested the elevator certification multiple times and they refused to provide it, especially in writing. HUMMM. *********** said they havent had a request for an inspection in a long time. Not only that, but the *************** said they were just out at this location for the same situation less than 2mo prior. Zero compassion or compensation from this property, **** never followed up to see how we were and never even expressed an apology. Sadly, when speaking to some of his staff about him their eyebrows raise in agreement but they cant say anything in fear of their employment.Want help from the front desk? HA! Like talking to a robot that doesnt know how to think outside the box and reads a templated script. Useless. Ironically while at the front desk, I watched 2 other guests become frustrated with the staff trying to re-key the cards and they even patronized the guests. Unreal.Plenty of other locations to stay on **********. This place will treat you like turning a table in the restaurant knowing the next guests are around the corner and they will never see you again but they got your money!

Kaanapali Alii is NOT a BBB Accredited Business.

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