We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Solar Energy Design

Hi-Power Solar LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Hi-Power Solar LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hi-Power Solar LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi Power Solar installed a split ** unit for me. The unit has broken down a few times. Out of the 2 and a half years Ive owned the unit it has only worked a few months. The service technician that was supposed to come to my house to repair has arrived twice (late upon arrival) and didnt fix the problem. The past two times he was supposed to come by to repair he no call no showed. After speaking to the owner *** he informed me he is having numerous issues with the ** dealer ********* and he cant get a hold of anybody and he is having problems with his distribution center on the mainland. He also states that he is having challenges because of the time differences. He does not take accountability and informed me it was my fault and I need to take this up with the electric company? He also let me know his technician is booked 3.5 months out and h*** get to me when he has free time. Not to mention he asked that next time his tech comes out I leave a key at the door for entry. I feel that *** has taken my money, provided me with a faulty unit or poor installation and know wont take care of me as a customer to help with the repair because he has all of my money and Im now on the back burner. Unfortunately it feels like I was robbed of $15,000. I am writing this in hopes that this doesnt happen to future potential customers. *** needs to step up and find a way to repair and make this right.

      Business Response

      Date: 09/19/2022

      Aloha to whom it may concern,

      We have been working with *** on his issue with the Air Conditioning unit. *** has had multiple issues with his A/C boards being blow out by the surges of power by his electric company. We have attempted to change his boards multiple time without charging him for the material because we were able to get it under warranty and also not charge him for the labor. Yes our techs aren't always on time but we tell our clients there is a two hour window on arrival time. As far as the client our last attempt was to change it out again but they said he had covid at the time. We are still working on scheduling it out. Client said he would remove his complaint. 

    Hi-Power Solar LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.