Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is the email i have sent them with no repose also called and no one calls me back this explains in detail the issues i am having Im writing in regard to the ongoing brake issues with my 2016 ****** Corolla (VIN: 2T1BURHEGC606040), which I purchased from your dealership and brought in for service under warranty on April 2, 2024 (Invoice #******).At that time, I was told that the vehicle had new brakes and that no issues were found by your technicians. However, the same brake problems persisted after that visit, and I recently had to take the car to a different shop due to continued grinding and braking concerns. I was informed that a "brake pad slap" had been done, which led to further damage to the rotors the very issue I had raised with your team. The technician at the other shop confirmed that the prior work was inadequate and contributed to the worsening condition.I feel misled by the original inspection and disappointed that this issue was not properly resolved while the vehicle was still under warranty. While I understand some time has passed, Ive only had this vehicle for a little over a year, and I believe a fair resolution would be partial compensation for the recent brake repairs I was forced to pay out of ********* requesting reimbursement for at least half the cost of those repairs. I have attached documentation from both your service visit and the recent repair shop for your review.I hope we can come to a prompt and reasonable resolution regarding this matter. Please let me know how you would like to proceed.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1st, 2025, I purchased a used 2015 ***** CX-5 from Honda of Ames for $15,000. We have had 2 major issues with the car in a short time. Driving the car off the lot, there was a leak in the tire. We had to return the car the following Monday and they were very nice and helped us with ease. On April 16th, 2025, the car would not start and it was discovered there was a problem with the fuel injector flooding the cylinders. It was brought to the ***** dealership in *********, ** for repairs (as per recommendation of Honda of Ames) and their inspection found that there were several problems with the car. Several routine maintenance checks and procedures had not been done which should have been done many months and over 20k miles before I had bought the car, but Honda of Ames told us that the car was a great vehicle and ready to hit the road. On top of this, the fuel line in the engine was not properly attached to the vehicle and an oily rag was left in the engine. Honda of Ames assured me that a proper inspection had been done on the car, but it seems that they had not done a proper inspection to make sure the vehicle was properly cared for or safe to drive. A quick ****** search showed that an oily rag can cause not only major damage to the car, but also further damage that could have led to an accident. I talked to the general manager, ***, and he told me that he would not be able to help us and didnt seem concerned with selling me a dangerous and unreliable car to drive. I feel I was scammed out of a reliable vehicle and $15000 and left without a proper car to get me to work and an expensive repair bill of $2000 on top of it. I normally dont do things like this; Ive never even thought to go as far as leave a bad ****** review for a business. Im just not sure what to do as I think Ive been scammed out of a lot of money and a way to properly get to and from work. Any and all help would be greatly appreciated.

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/4/2023 my daughter and I went to purchase a car for her to drive to and from school. We wanted to test drive a 2015 **** Escape. The salesman went to start it and we noticed white smoke coming from exhaust. I asked him if that was an issue and he said it was probably dust (I was **** and had no understanding of what white smoke actually meant). We ended up purchasing the car. As soon as we got the car to our house (about 3 miles from dealership) the backup camera no longer worked. My daughter couldn't drive the car to school until 9/28/2023. This vehicle was going to basically sit in our garage until then. She came home from school on 9/11/2023 and asked if we could drive it around the neighborhood. We went into the garage to start it and white smoke came out of exhaust, car shook and then died. To say I was devastated is an understatement. I called the dealership and they have had the car since 9/12/2023. Finally telling me that the issue is the head gasket. I called and told them I don't want the car and I want my money back. I left a message on 9/19/2023 for the sales manager, ***** to call me and he has not. They knew this car had a major issue and did not disclose this to me and I was the fool who bought it.

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our vehicle was purchased on 6/19/2023. We were told the loan offer on hand gave us a warranty at the cost of Lithia/Honda, no change in our monthly payment as that would be how they got the loan secured for us with the best possible offer. When we reviewed paperwork at home, it showed that the warranty included was indeed added into our cost. Our monthly payment before this was added would have been $351 instead of $414.91. We were told having such was the only way they could make our loan go through and it was the best possible option (Santander). We didn't continue to press the issue of being lied to assuming there's nothing we could do with what was being pulled.Fast forward to this week, 7/17/23 and both my boyfriend and I receive separate letters from ***************************** each stating we could receive financing at $408.82 for 60 months with the same down payment made towards Santander $1000. Clearly, anyone would take the 60 months loan as it is the better deal. Without calculating additional interests, etc., the loan we were told was our best possible option will in turn cost us $5344.32. We would have never signed with Santander if this option from **************************** was given to us. Add in no requirement for a warranty we were led to believe was added on behalf of Lithia and we would save several thousand dollars again in this area. We have multiple inquiries ran double on our credit reports and to now see these additional manipulations have us unable to know how to even proceed as we have multiple distrusts that have now occurred with this transaction. We also decided to contact Santander to ask if it was required to add a service contract/warranty to secure our loan and we were told there was no such requirement.

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the vehicle on August 31, 2022. When I was initially test-driving vehicles, the salesperson was very pushy about getting me to the next car to test out. When I did eventually find the one I had wanted, he brought us back to the office immediately without allowing me to inspect the vehicle entirely. While signing papers, he had said that they were going to order a key fob as they had lost the 1 for it. After purchasing the vehicle, I had made discovered that the front headlight had a broken seal and had moisture inside of it. I also discovered that the vehicle was not entirely detailed unlike what the salesperson had claimed. There were sticky spots all by the seat belt area and under the steering wheel as well as the backseat had dirt spots. Lastly, I found out that the vehicle had an issue with the steering if you had turned left too far, it would make a loud screeching sound. On top of all of the repairs, it had taken them a month to submit my paperwork to the *** so I was unaware if I was driving it legally. The parts and repairs were covered by warranty but the key fob and detailing were a different scenario. I contacted the salesperson about the issue and he said the fob was on order and he would have the detail set up soon. A week passes and it was radio silence. Two weeks later, I get a text from the sales manager stating that the person had quit and that I would have to get the key fob myself at another dealership. I had to wait 3 and a half hours to get the key fob issue situated at the other dealership. I had spent a handful of days off getting my car issues solved. I brought that up to the sales manager and he stated that the best he can do to compensate me was to have the detailed cleaning scheduled for my car which has yet to happen. I went to a different manager and he stated the best he could do was give me 2 free oil changes. I had called on multiple occasions requesting to speak to the ** but they have yet to get in contact with me.