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Business Profile

Convenience Store

Casey's General Stores

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Reviews

This profile includes reviews for Casey's General Stores's headquarters and its corporate-owned locations. To view all corporate locations, see

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Casey's General Stores has 88 locations, listed below.

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    Customer Review Ratings

    1.42

    Average of 48 Customer Reviews

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    Review Details

    • Ravindu K

      Date: 07/06/2024

      Ravindu K

      Date: 07/06/2024

      Someone has used my fuel card at 1415 W Market St, Troy OH 45373 on 06/29/2024 at 5.19pm CT for $745.53 and $883.09 at 5.18pm CT. This was a fuel card and needs a secondary verification authorization via another 4-digit driver id code. I have the card in possession, so it was not stolen. I called the Assistant Manager Steven on 07/06/2024 to inform about it but he try to hang up on me pretty quick without gathering much information about the incident. I have filed a police report with the local police station, I am not sure how someone can use my fuel card inside at the cash register and has my 4 digit code and full card number. I have filled up diesel few times at your other location in Fairborn, OH but I am not sure if I ever visited this location so far.

      Casey's General Stores

      Date: 07/10/2024

      Hello Ravindu,


      Thank you for contacting Casey's.  We apologize for any inconvenience.  We do suggest you reach out to your card company to dispute these charges also.  They will take care of blocking your card if someone else has some sort of access to your number.  

      We will also send this to our internal teams for review. If the police department requires more information to assist in their investigation, please have them reach out to us at ************.

      Thank you 

      ************

      Casey's Guest Relations 

    • Kaitlyn B

      Date: 06/28/2024

      Kaitlyn B

      Date: 06/28/2024

      Im a former employee. I left because my phone number was given out to a customer by someone who is now a ********************** manager without my permission. I told the then store manager about it and nothing was done about it.

      Casey's General Stores

      Date: 07/01/2024

      Hello *******,

      Thanks for reaching out.  We apologize for any inconvenience.

      The safety and security of our employees is very important.  We would like to know the location of this store so we can share your concerns with our upper management team to make sure this is not happening any further with any other team members.

      We are sorry to see you quit and we were unable to assist in this matter when it was happening.

      Please let us know if we can assist any further.  

      Thank you,
      **********
      Casey's Guest Relations

    • Stephen K

      Date: 04/17/2024

      I used there app and get points from emails they send me. My Caseys app got hacked and they added erroneous points so instead of fixing the problem they close my app and steal all the points that I previously earned. I still get emails almost every day that a have points to use even though they said my app is closed. I want my points back but they refused. I will never go here and tell others to stay way!

    • Unmistakable O

      Date: 04/10/2024

      Unmistakable O

      Date: 04/10/2024

      Management is really rude. Doesn't seem to care about someone having family or a life outside of work place. She runs you into the ground and she thinks she better than anyone else as long as she gets to go to the bar at the end of the day. She will never cover anyone's shift and she won't come in at night. She will shut the store down.

      Casey's General Stores

      Date: 04/11/2024

      Hello,Thank you for reaching out to Caseys.We apologize for this experience. We will share your concerns with Caseys leadership team and address them appropriately to ensure we are providing the best possible experience at our stores.We truly appreciate your feedback and hopeto serve you again soon.

    • Victoria H

      Date: 03/30/2024

      Victoria H

      Date: 03/30/2024

      Pre authorization hold on debit card for $150, my flipping car can't even hold that much gas and now I can't even put gas in my flipping car to get home. I don't want ur sorry for inconvenience. It's absurd, some people don't have loads of money than u take that much . I can't get home or do what I was suppose to do today. I will never go there again. You just screwed my whole day. Casey's *****

      Casey's General Stores

      Date: 04/09/2024

      We apologize for any inconvenience this may cause. When you pay at the pump, some card issuers require a temporary pre-authorization hold. Pre-authorizations will drop off your account, and you will only be charged for the amount you purchased once the transaction is fully processed.

    • Kris C

      Date: 03/08/2024

      Kris C

      Date: 03/08/2024

      Sad when u tell ur Manger ur looking for something else and she cuts your hours to 10.5. Hires a guy that is facing 4th degree theft charges. Manger also talks about every one behind there back and kissing there **** when there. 1 person Always late Always calls in and misses work but that's ok. Plus I watch co worker walk out with expired food and takes it to their vehicles

      Casey's General Stores

      Date: 03/11/2024

      Hello ****,Thank you for reaching out to Casey's Guest Relations team.We suggest you reach out to human resources You can find many of the resources you need atmycaseys.com (login code: mycaseys). If you have additional questions or cannot find the information you need, you can reach out to our *************** team by contacting Casey's at the following number.************ If you need further assistance, please let us know.

    • Jay C

      Date: 01/09/2024

      Jay C

      Date: 01/09/2024

      Normal day until I walked into Casey's. I grab something off the shelf the set it on the end cap didnt want it .got a pop went to check out then was accused of steeling something by this fat kid. I told him I don't have anything in my pockets I set it on the end cap he said oh I thought you put it in your pocket. I said you got the wrong guy that's completely disrespectful. Not even so much as a sorry. *********** ****

      Casey's General Stores

      Date: 01/16/2024

      Hello ***,Thank you for reaching out to Caseys.We apologize for this experience. We will share your concerns with Caseys leadership team and address them appropriately to ensure we are providing the best possible experience at our stores.We truly appreciate your feedback and hopeto serve you again soon.

    • Sarah K

      Date: 01/01/2024

      I'm leaving this review solely for the new automated phone answering service. It is now impossible to reach a human at a Casey's store or do anything other than order food through a speaking computer using their listed phone number. What if you want to check the price of gas, to ask if a certain item is in stock, or if anyone found and turned in your lost hat? One night I tried to order a pizza using the phone service, but it was down, not working, and there was no way to tell a human about the problem short of driving to the store and telling someone in person. The new phone service is totally, stupidly, corporately useless!

    • Dawn M

      Date: 12/28/2023

      Dawn M

      Date: 12/28/2023

      I am very upset. I went to Casey's and showed my paypal bar code, the employee scanned my code, I paid the money and for it to be added to my PayPal account. Just to find it never has been added. I contacted Casey's to no avail, same way with PayPal . One is pointing the finger at the other. This money was my son's Christmas money. And since 6:22pm on Christmas day, this has been going on I need this money returned

      Casey's General Stores

      Date: 01/03/2024

      Hello,Looks like we are actively looking into your concerns. Please be patient as we look further into your account. Be on the look out for an email from wecare @caseys.com

    • Danielle B

      Date: 12/15/2023

      Danielle B

      Date: 12/15/2023

      Casey's General Stores in *****, ** have the best pizzas. The employees and managers are helpful and accommodating when issues arise. The corporate customer service employees are prompt, apologetic, and reassuring.

      Casey's General Stores

      Date: 01/03/2024

      We're happy to hear our *****, ** location provided excellent customer service. We will share these comments with Casey's leadership team so they can recognize our amazing team members for the outstanding service they provided.Thank you for taking the time to share!

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