Complaints

This profile includes complaints for Hibu Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hibu Inc

  221 3rd Ave SE STE 300 Cedar Rapids, IA 52401-1525

  
• 

  Hibu, Inc

  2701 Renaissance Blvd King of Prussia, PA 19406-2781

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked to remove my information from your website but they deliberately ignore or decline removal of private records. Remove it immediately from your website. **********************************************

  

  Business Response

  Date: 05/30/2024

  Thank you for the opportunity to speak with the consumer regarding their concerns. The consumers concern was that their request to remove their address from People Search on Yellowbook.com was not addressed.  People Search on Yellowbook.com was provided by a third party,BeenVerified. Requests to remove personal information must be made directly to BeenVerified. We have been unable to reach the consumerbut emailed instructions to them for removal of the information. We also provided them with a direct number and email, should they have further questions or concerns. If you can relay this information to them as well, we would greatly appreciate it. Thank you.

• Initial Complaint

  Date:05/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were contacted by Hibu to do our Marketing and signed up in June 2023. We signed up, had them take over our advertising and make a "better" website. Our performance has trended downward from the time we hired them. We have complained to them multiple times, Oct 2023, December 2023, February 2024, March 2024, and April 2024. We have entire crews sitting home with no work and have never had this issue before hiring Hibu. Our organic ranking and searches have dropped as we steadily increased our budget with them. They do not count quality leads correctly and charge you for the same customer multiple times with no chance to dispute. When you try to complain they simply send their own data over defending themselves and rarely offer corrections that could be made to help. 11 months in we should have seen a significant increase in customers and a lower cost per lead and we have gotten worse with each month. I have lost over a lot of money using their services and an exponential amount in opportunity cost.

  

  Business Response

  Date: 05/22/2024

  Thank you for the opportunity to speak with our client regarding their concerns. After reviewing the issues the client reported, we found all their concerns to be in order. When we partnered with the client, they were provided with a Statement of Work that stated they would receive ****** to ****** impressions and ******* clicks for the Display. So far, we have exceeded this with ******* impressions and 401 clicks. The *** stated the Social was to receive ****** to ****** impressions and we exceeded that with ******* impressions. Finally, the *** stated the Search was to maintain a consistent click thru rate of 1% and we exceeded that with 5.55%. We have emailed our client with a direct number and email, should they have further questions or concerns. Our client was thankful for the information.
  

  Customer Answer

  Date: 07/02/2024

   We have multiple issues with this company. My last complaint was disregarded, and we cancelled our service effective 6/21/24. They chose to keep our money and are continuing to run ads without permission through 7/7/24 continuing to further hurt my business. We explained to them that we were canceling and transferring to another marketing agency. The ads from the new agency are running and Hibu's are acting against them. Their contract states " ? 21. Your Cancellation and Refund/Credit Rights Cancellation by You (a) You may cancel any or all of the Services by telephoning us at ************ at any time Monday through Friday (except national holidays) between 7:00 a.m. and 7:00 p.m. Central time and Saturday (except national holidays) between 8:00 a.m. and 1:00 p.m. Central Time. Unless you are still within your Minimum Term, cancellation will take effect as soon as possible after we receive your request to cancel. For some Services (but not all) we may offer you a pro-rated refund or credit where cancellation takes effect part way through a Service Month. The Service Terms include details of the refunds and credits that we offer. You agree that we have the right to decide: (i) the amount of any pro-rated refund or credit; and (ii) whether this amount is given as a refund or credit against your account. If you are within your Minimum Term, you may cancel the Services at the end of the Minimum Term." My business with them was completed on 6/21. Everything should have been cancelled at that time and any remaining funds in my advertising account refunded. They refuse to even pause the ads they are running and if nothing is resolved here I will move forward with my attorney.

  

  Business Response

  Date: 07/08/2024

  Our position has not changed. 

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is only a truncated version of our litany of issues with this company, the rest will be attached in the complaint itself. We use Hibu for two separate businesses, and have at no time received any kind of delivery on their variety of promises. In fact, ever since ads went live for our construction website, Google suspended our business profile without appeal, and Hibu has failed (and given us the run-around) to fix the issue for three-weeks on-going (almost a month now). The majority of our calls, if we get any, are spam, and Hibu takes credit for leads that are not even generated by their ads (i.e.: anyone coming to our existing site, existing social profiles, etc.), which heavily skews results in their favor. We presume this is so when clients complain about poor results, they can claim they did some work and therefore not accept blame when it is due. Contacting anyone at this company is a nightmare. Calls remain unreturned with our account manager, who prefers emails that answer questions we never asked while ignoring the issues we do bring up. When calls are picked up, the account manager will gas us up all "I'm going to bat for you," but we have issues, such as the Google Business suspension, that are killing business and there have been only platitudes offered instead of solutions. We have an in-house SEO expert who has verified, as well, that the SEO practices implemented by Hibu are, at best, lacking, and negligent-to-non-existent at worst. Either image alt-text is missing or describes the photo incorrectly, no one checking with us to confirm it. Stock photos are used throughout the website and marketed when we requested otherwise and provided plenty of options. Website content was overwritten when Hibu's site was created, and now we have a dozen pages that all say the same thing with no real information or authority (when we previously had specifically curated content). We want our contracts cancelled ASAP. Further explanation attached.

  

  Business Response

  Date: 05/24/2024

  We appreciate the chance to respond to our client's issues regarding two accounts with us. Our records show the client had requested to cancel both of their accounts; however, they are still within the terms of their 6-month contracts. Due to when their products went live, our client has been notified that a request to cancel can be made for one account for two products in September 2024 and three products in October 2024. The request for cancellation on the second account can be made for four products in September 2024 and for one product in October 2024. We understand our client is also concerned about the performance of the accounts. The client is meeting expectations of the products on both accounts. When we partnered with the client, they were provided with a Statement of Work that stated on average per month they would receive 15,000-25,000 Impressions or 90-125 Clicks, and 50-110 Website clicks. On one account we have exceeded that with 163K impressions, 737 ad clicks, and 1092 website visits.  The second account has exceeded expectations with 72 calls, 68.3K impressions, 1157 ad clicks, and 1449 website visits. An offer was presented to the client which is still valid if they choose to accept it. 

  Customer Answer

  Date: 05/24/2024

   Complaint: 21703730
  
  I am rejecting this response because: Many of the basic best practices we outlined have not been fixed. Our account manager gave us a week in which they would update the accounts with the outlined issues we stated. No follow up was offered from the account manager. Our business listing on Google is STILL suspended a month later, despite the clear correlation of suspension to Hibu's ads going live (so much for that supposed Google partnership our account manager spoke to us about?). There is still no way to independently verify results from their dashboard to actual third party analytics (see: Hibu only made us a new GA4, it never updated or fixed the on-site tags to the old one that had our legacy information on it; they now solely own this new Google account and are only providing access to view it Note also: neither of these offered new GA4 accounts even track results). 
  
  Given the amount of incorrect information on the sites, our analytics and ads set ups, the inability to appeal to Google for an account their ads got suspended, we feel HIbu remains in breach of contract/their statement of work, and we do not have the confidence that any of these issues can appropriately be fixed to the level we were told they were supposed to be working at well before we had to conduct our own audit. We will still be pursuing termination of both contracts due to these numerous breaches. Fixing a few alt-tags and replacing a couple photos is a start, I suppose, but ignores the much larger issue of negligence and incompetency across both accounts.
  
  Sincerely,
  
  Kyle Miller

  

  Business Response

  Date: 05/29/2024

  Our position stands as previously indicated.  An offer was presented to the client which is still valid if they choose to accept it.  The contract can not be canceled at this time.

• Initial Complaint

  Date:05/08/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our family has a paving business that hired Hibu, **** to design and publish a website with a powerful online presence across the ********************** Siri and ****** plus other products that promised to generate an online presence with an enhanced and affective website.This service included several listing of products and services to achieve the desired outcome for a six month contract of $625.00 per month.Our desired outcome was to generate phone calls and online inquiries for asphalt paving work. The website went online April 1st and as of May 7th, there has not been one single inquiry from the site. A search of our company name on ******** is unsuccessful. A search of paving contractors in the ****** area is also unsuccessful. If you specifically search: "******* Construction" you will find our website. Furthermore, Hibu has generated and uploaded fake AI testimonials to the website. We have complained and asked them to remove these, all to no avail.Our contract was not signed but telephone authorized, which is not binding according to Hibu's *********************** We did not receive an email confirmation order within 2 business days, as stated in the contract. We have spoken several times to sales representative ************************* and his manager **************. **** mentioned there is a taped telephone conversation regarding the initial conversation with my husband ************************* indicating he wanted the service, but **** has been unable to produce this recording at our request. It is highly suspect that my husband, a semi-retired computer illiterate senior citizen, fully understood the logistics of the website. He was requesting future job inquiries through website exposure...none of which has happened. I have stopped future monthly payments through an on-file credit card. The invoices from Hibu are confusing and never for the monthly amount under the contract. The Hibu ********************** is sending notices for non-payments.

  

  Business Response

  Date: 05/15/2024

  We appreciate the chance to respond to our client's issue.Our records show the business requested to cancel however they are still within the terms of their 6 Months contract.  Our client has been notified that a request to cancel can be made on 10/02/24 for their Smart Site Pro and Reviews products.  Their Display product is currently on pause so the request to cancel date is unable to be determined at this time.  We understand there were also additional concerns, however,the person who filed the complaint is not the authorized signer on the contract.  The products and services are set up as requested by the owner and he did not request that the products be canceled.  

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a customer of this company since 2014, I find myself compelled to express my profound dissatisfaction not only with the chronic service failures we have endured but also with recent billing practices that demonstrate a significant lapse in ethical standards. Despite numerous issues reported over the past year, including an unauthorized disconnection of our website and a failure to implement requested digital marketing adjustments, the situation has further deteriorated with recent events.Summary of Ongoing Issues:1.Ignored Instructions (April 6, 2023): Explicit directives to halt the live implementation of digital marketing changes were disregarded, resulting in incorrect geographic targeting and the exclusion of key partners.2.Unresolved ****** Connection: Promised corrections to our ****** setup remain unaddressed, leaving crucial aspects of our digital presence ineffective.3.Unauthorized Website Disconnection (March 23, 2024): Our website was disconnected due to an error on their part, significantly impacting our operations and client relations.4.Lack of Communication and Credit: Following the website disconnection, the company failed to provide any proactive resolution, communication, or financial adjustment for the downtime suffered.Recent Billing Issue: Adding to the list of grievances, after making the decision to cancel our service due to these unresolved and repeated issues, the company has now billed us for an additional month in advance. This charge was applied despite our clear cancellation and at a time when our website had already been erroneously disconnected by their error, for which we had also received a full bill.This billing practice is not only unjust but also indicative of a broader disregard for fair customer treatment and transparency. Having been with Hibu since 2014, it is especially disheartening to encounter such persistent neglect and mismanagement, which not only disrupts our business but also undermines the trust and reliability we expect from a service provider.This comprehensive review serves as a formal complaint to the Better Business Bureau and a strong appeal for immediate corrective measures. We seek a thorough resolution to these billing issues and service failures, alongside a commitment to improved management of our account to prevent future occurrences.I urge potential customers to consider our long-term experiences and the current operational and ethical challenges we have faced with this provider before deciding to engage their services.

  

  Business Response

  Date: 05/10/2024

  
  
  Hibu Inc.
  *****************************************************************************
  Tel: ************
  Fax: ************
  May 9, 2024
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & ****************
  ********************;
  ********************
  
  RE:    ***** Custom Credit Repair 
            Harley *******************************
            *********************************
            ***********************************; 
            Telephone #: ************                  
            Hibu Product: Smart Online Presence
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on April 30, 2024, about ****************** claims that Hibu took down his website without permission, there was a lack of communication and credit, Hibu failed to correct the ****** my business setup, and that Hibu failed to cancel when he requested cancelation.
  
  The Client, *****************, authorized a 12-month contract on 7/24/14 for a Website Premium. The website was taken down and reinstated several times for non-payment. On 3/23/23 ****************** upgraded his contract to a Smart Online Presence. The minimum contract term was 12 months. We received an email from the client on 7/11/23 requesting to cancel but the contract term had not been met. 3/12/24 The website was canceled for nonpayment. 3/21/24 ****************** received a credit on the account because website changes were not processed. 3/23/24 The website was canceled for nonpayment. Hibu reinstated the website on 3/25/24 after the credit was posted to the account. Our records indicate that our Sales Team reached out to ****************** on many occasions with no response. There were issues with the ****** listing and ******** connection. The business has more than one ****** listing. We sent the client a video link to verify the ****** listing. The client did not complete the verification. Regarding the ******** connection, changing the password in the client dashboard triggers the ******** page to disconnect. Our Support Team is available to help with the connections.
  I spoke with ****************** about the issues and explained that no adjustment was warranted. We agreed to cancel the contract to resolve the matter. All products were canceled on 5/7/24.
  
  We take every complaint seriously and a full investigation has taken place. We apologize to ****************** that he felt the need to contact the BBB. We hope ****************** accepts our apology in good faith and that we may one day do business together again.
  
  Let me know if you have questions.
  
  Thank you,
  *********************
  Hibu Customer Service
  **************
  Email: ********************************************** 

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to a company called bark as I was looking to use a marketing company to help my business. Hibu called me within probably 3 minutes of me submitting a request and so I took the call. There were red flags from the get go - including the rep talking over me when I would ask questions and so on. However, after they "sold" me on why my business needed them so very badly and me continually telling them I needed to review the information prior to moving forward somehow I still ended up moving forward as I jsut figured I would cancel the service if it didn't make sense on paper. We had scheduled a follow up call for the next day so I could give them all my business information.So I decided to pay my deposit and from there hung up the phone and immediately started researching more on this company to assert I had made a good decision by signing up with them. i was truly hoping for a great outcome. I was mortified.... literally nonstop reviews about what a scam this company is. Within no less than 30 minutes I called back and said please refund my transaction and I wish to not conduct business with you - there is no need to continue - and said I will not be providing my company information to start. I forwarded the complaints I had read online to them and asked them to cancel the transaction - again - 30 minutes after we hung up. There is no agreeement in place, no work done nothing. The rep was outlandishly rude - trying to make me feel stupid for asking for a refund stating they are the best in teh biz with over a 1/2 a million clients. He also stated he had not idea how refunds even get processed. I told him it's very simple -billing hits a button and it gets voided and never processes. They did not cancel the transaction ************ is downright dirty with their practices. If someone wishes to not conduct business with them they are atrociously rude. Steer clear from this company. I'm so glad I did not move forward with them and never will.

  

  Business Response

  Date: 04/26/2024

  Dear ********************:
  
  This letter is being sent in response to the correspondence received on 04/26/24.  Ms.  ***** advised that she had canceled and had not received a refund.  ************** paid a deposit on 04/23/24.  She then emailed her sales representative and requested to cancel and receive a refund.  On 04/24/24 her sales representative forwarded her request to our billing department and included ************** in the email.  The refund was processed today.  ************** should see this refund on her credit card in 3-5 business days. 
  We are sorry for any inconvenience or frustration this may have caused.

• Initial Complaint

  Date:04/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I request immediate termination of my contract with Hibu for the following reasons:Misleading Expectations: Initially promised to enhance web traffic and leads, my $7,247.85 investment has yet to yield a single sale.Poor Communication and **************contract, my concerns were ignored, and my request to change representatives was denied.Ad Quality and Errors: Campaigns were filled with AI-generated errors and poor-quality visuals, including grammatical errors, nonsensical search terms, our own business name spelled incorrectly, and service descriptions.Lack of Results: Despite promises, the ads failed to appear in searches, and most calls received were from wrong numbers or existing clients.Contractual Issues: Attempts to resolve issues through upper management were unproductive, and my cancellation request was denied despite the evident lack of tangible results. The terms were not fully presented in the contract; they were only presented via a link on the document I signed digitally. Also, this is an adhesion contract, and I had no opportunity to negotiate, so the 6-month minimum term may not be enforceable in the first place.Customer Service Loop: I was continually redirected between reps and customer service without resolution.Failed Adjustments: Efforts to amend the campaign after the initial complaint were ineffective, so I am submitting this second complaint outlining these additional issues.Given these issues and the lack of any tangible benefits to my business, I believe canceling the contract is justified and would be mutually beneficial for all parties involved. Furthermore, a quick internet search will show that this experience is part of Hibu's business model. After promising clients leads with the expectation that these will result in sales, it seems they spend limited funds on marketing so that their own dashboard shows misleading statistics that are not reflected in leads or sales generated solely for the purpose of combating complaints.

  

  Business Response

  Date: 04/19/2024

  Dear ********************:
  This letter is being sent in response to the correspondence received on April 19, 2024. The details of ********************** complaint were researched and no errors with the program were found. There was no basis found for an adjustment, and no basis found for an early-term cancelation. These are the same findings that were reported previously left BBB complaint # ******** on 10/20/23, and then the rebuttal that followed 10/26/23.All 3 were found to have no basis for an adjustment or early-term cancelation approval. If ******************** would still like to cancel at the end of his minimum term, at that time he would need to speak to Client Success at ************.
  We are sorry for any inconvenience or frustration this may have caused.
  

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21594554
  
  I am rejecting this response because the only thing Hibu has stated in their response is that their dashboard shows an increase in traffic and leads. It also states they have no obligation to guarantee quality leads or sales. Despite the fact that their sales person did use the promise of an increase in sales as the impetus for signing up with them with them. I have emails from the sales rep stating that they will "build build your business" and "reach more customers". The definition of a customer is someone that buys something so to claim that there was no expectation that marketing would result in sales is downright false. Regardless, in this complaint, I'm not disputing what Hibu's dashboard shows. I believe these figures are fictitious and any proper investigation would show that they are not reflected in our website traffic or actual leads generated. Surely the onus is on Hibu to prove that the data that shows in their system is factual. To date Hibu has not provided any 3rd party data to back up their statistic. Not only is this is explained in my complaint, but it's only one issue of many that I've had with the service.

  I have listed all the errors in the marketing itself, including our business name being listed incorrectly and nonsensical sentences that describes our service, which I'm sure is more likely to damage the reputation of a business that promises their clients attention to detail rather than encourage them to book. While the contract itself is vague on the promises that the sales rep made during the sales process, it does state that Hibu will provide "professionally managed campaigns" and the issues listed explain how this was not what was provided. I also highlighted the conflict of interest generated by the sales team that signed us up for this, being my point of contact for complaints and the fact that they do not address the issues and sometimes ignore communications altogether, again not reflective of the promise of professionalism. Other than providing their own dashboard statistics that are not backed up by any 3rd party data, Hibu has yet to address any of the issues listed in my complaint.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/22/2024

  Our position stands as previously indicated. There is no basis for an early-term cancelation or adjustment. Thank you. 

• Initial Complaint

  Date:04/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HIBU representative was provided clear budget parameters and is attempting to exceed such parameters by refusing to terminate further digital and social advertising on behalf of my Company. This feels like a scam and I asked that they cease all further work to avoid going over my budget - which was conveyed on numerous occasions to the local HIBU representative. As if this month - the budget has been exceeded and they are insisting they will not stop as they are measuring the contract terms by months of service vs financial budget agreed upon, essentially overcharging my Company by over $1,000.

  

  Business Response

  Date: 04/26/2024

  Please see attached.

  Customer Answer

  Date: 04/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have call from Hibu platform website service the service consist on HVAC website leads services,First month have received calls for **************** between February and March they promise to have more service calls and work something is never happen Im call to ask what is happening before finalice they said they are working on the problem is looking to me no finish the total work and starting charging the service not even done yet Im calling to cancel the service because is no working correctly because all prank calls and people calling me for **************** Im call to cancel the service because not complain for the service they are promised me, The first answer was the Im sign a contract ok Im not the person to not compliant for payment they are unreliable with the service theyre promised,Im losing business only prank call and no work , I performed work from my costumers reference only for this moments this is the third time to clear the my company is doing work is HVAC Not CONCRETE WORK is way Im asking to cancel all service

  

  Business Response

  Date: 04/02/2024

  This letter is being sent in response to the correspondence received on April 02, 2024. The details of ************************** complaint were researched and no errors with the program were found.  There were no products that were found to advertise concrete work.  Spam calls are something that is normal to any phone number.  ********************** products have only been active 3-4 weeks, however, they are already meeting expectations for performance.  I spoke to ********************* today and let him know that his contract can not be canceled at this time.  He advised that he would be reaching out to his Sales Representative to request a meeting to go over possible changes that he may want.  I have also provided him the number to our support team where he can request the changes directly.  We are sorry for any inconvenience or frustration this may have caused.
  

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business was supposed to provide marketing services for my office.The "LEADS" provided with the business were all fake. Every single "LEAD" would go straight to a voicemail. Upon trying to cancel services, the **** ******************** said we could cancel. He then said we couldn't. He kept saying something different each time. Upon further review of the contract, it was realized that the company, Hibu, put my wrong company name on the contract. Upon letting them know that they put the wrong company name on the contract, which was filled out by their **** they tried to tell me that I did it, which I did not. The rep has not contacted me in over 1 month. Their customer service team is unkind. What they don't realize is that it was their wrongdoing of putting the incorrect business name on the contract. I just want this company to leave me alone. My credit card has been notified to not allow their transactions to go through. They still keep calling.

  

  Business Response

  Date: 03/25/2024

  
  
  Hibu Inc.
  *****************************************************************
  Tel: ************
  Fax: ************
  March 25, 2024
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  ******************************;
  **********, ** 50310
  
  RE:    ********************** 
            *********************;   
            8351 *******************************************  
            *******, ** 32819  
            Telephone #: ************                  
            Hibu Product: Display, Search and ***************** Solution
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on March 18, 2024, about Ms. ******** claim that the incorrect business name was on the contract and that leads were going to voicemail.

  
  The Client, *****************, authorized a 6-month contract on 1/5/24 for Display, Search and ***************** Solution. The products went live and started to invoice. ****************** has only fulfilled 1 month of the contract. The Display and Search have been paused for non-payment. ****************** has 5 months still on the contract.

  
  When ****************** agreed to the contract, she was in the process of having the name changed from Paradise Dental of ******* LLC., to Paradise Dental Studio. Once the name was changed it was changed on everything except the contract because this was already completed.

  
  ****************** had a website from another provider and when they revised the website, they did not put the coding on the website, so when there were leads, they were not appearing correctly. This was not a Hibu error.

  
  We emailed ****************** about her concern, and she replied that the balance would not be paid.

  
  There would be no basis for an adjustment to the account.

  
  I apologize for any inconvenience this has caused.

  
  Thank you,

  
  *********************
  Hibu Customer Service
  **************
  Email: **********************************************