Complaints

This profile includes complaints for Hibu Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hibu Inc

  221 3rd Ave SE STE 300 Cedar Rapids, IA 52401-1525

  
• 

  Hibu, Inc

  2701 Renaissance Blvd King of Prussia, PA 19406-2781

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired on with Hibu to promote my business. Was promised all kinds of results. They kept telling me I need to pay more for more results. So started paying them 5k a month, still no results for 2 years!!! They always have an excuse of why, they never could get results. I hired another company and only pay 2k a month and in less then a month have got more calls form customers then Hibu in a year!!! I called my account rep at ********************** as we had a good relationship and told her I wanted to cancel. She kept trying to talk me out of it and kept giving me promises they could do better. I told her no I wanted to cancel. 3 days passed and she said she would put in for my cancellation. I still got billed for another month and refuse to pay it. They are now stating I did not give them the 15 day notice to cancel so Im on the hook for another month of payments Its not my fault the rep **** her feet to get it canceled. When I spoke with her I was in my grace ****** to cancel. Kinda funny how Ive read all other complaints that this is a normal thing from them. *** contacted my attorney and willing to take this to court to fight them. Im not gonna be bullied by a big company and think they can scare me off.

  

  Business Response

  Date: 03/08/2024

  Please see attached.

• Initial Complaint

  Date:02/06/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel our service with Hibu in November of 2023, and we have continued to be billed for the service. They are non responsive and they continue to fraudulently bill ** for a service that we have already canceled.

  

  Business Response

  Date: 02/09/2024

  This letter is being sent in response to the correspondence received on February 06, 2024.  We have reached out with the contact information provided on the complaint several times and have not heard back.
  Unfortunately, with the limited information provided we were not able to know for sure which account ************** was disputing.  There were three accounts found with the information provided, we have researched all three accounts and found no basis for an adjustment.  
  Two of the three accounts found do have active products on them.  Per the terms and conditions of the contract, if ************** wishes to cancel any of the active products on his account, he will need to request this by calling Hibu Client Success @ ************.
  We apologize for any frustration this may have caused. 

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The price is too high for our small business as the results are not off setting the charges, contracted for six mos from 7/23 but made changes in Sept and they say it now adds six mos from then. We need to get out . I hope you can help

  

  Business Response

  Date: 01/17/2024

  Dear ********************:
  
  This letter is being sent in response to the correspondence received on January 17, ****.
  I spoke with **************** today and reminded her that the contract and statement of work were both emailed to her on 09/29/23 when they added the Assistant product to their contract.
  Both clearly state the Assistant product is a 6-month minimum term.  I also spoke to her sales representative who advised the minimum terms had been discussed.
  We spoke about the products and that they have been performing well.  All of the products have been meeting or exceeding the expected results that were provided at the time of sales and signed by the client. There is no basis for an adjustment or an early-term cancelation.
   We apologize for any frustration this may have caused.

• Initial Complaint

  Date:12/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of small business that was stabilished ****. Our new website was created 10 years since we there was some changes on ownership, we normaly always have the *** crew to maintain our website running ****** ad based on our budget, one of the most important thing is to making sure that our website/ business name pops up in any search engine and keeping the website safe from bugs and h risck of being hacked, on September 2022 A representative from Hibu was coming to our office every week and pushing us to do business with them, I ended up being tempted by his seemingly effective promises to help with bringing more leads more customers and multiply our sales so I signed a contract with Hibu to *** my website and running ad on ****** for us, It toke about a month or so until we supposed togging live, there were some issue with the management and the way they designed the ad, tokes another two weeks to fixing the issue, however the issue did not ended up here, in fact just started, so many issue appeared and every time I was contacting the rep, he was bringing excuses or was given me false promises, in the second month they charged me twice more than what it was agreed in our contract, I contacted them, they bought some unjustified reasons, so we got to the disagreement for so many issues including extra charges, As usual no one were responding or false info was given to me over and over again, minwile my website suddenly got disappeared from al the search engines, i contacted the rep. no response at all, the website was gone for over 10 days, we have lost leads, business and our customer trust, contacted the mine office after many back and fourth they got my website back, I asked to cancel my contract beacouse their clumsy performance and irresponsibility that put my business in danger, same story with higher level, cancelation toke two months, My website was disappeared again, for another two weeks, I find out that they never maintain my existing website.

  

  Business Response

  Date: 01/03/2024

  
  
  Hibu Inc.
  *****************************************************************
  Tel: ************
  Fax: ************
  January 3, 2024
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  ******************************;
  **********, ** 50310
  
  RE:    Flooring Kitchen & Bath Design 
            ***********    
            25626 ***************** #B-9  
            *************, ** 92694  
            Telephone #: ************                  
            Hibu Product: Smart Online Presence, Assistant, Social and Search
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on December 27, 2023, about Ms. ******* claim that her Website went down.

  
  The Client, *************** authorized a contract on September 20, 2022, for the Smart Presence +Social & Search Large with the Assistant and Local Ranking. The website went live on October 30, 2023, and numerous changes and a redesign was done for the website. There was no error found on Hibus part.

  
  We have reached out to **************** via email and advised that there was no Hibu error. 

  
  There would be no basis for an adjustment to the account. 

  
  I apologize for any inconvenience this has caused. 

  
  Thank you, 

  
  *********************
  Hibu Customer Service
  **************
  Email: ********************************************** 

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21062298
  
  I am rejecting this response because: Unfair Billing, Impact On My Bossiness, Taking Advantaged Of Language Barrier  Practices by Hibu 

  Dera BBB, 

  I am writing to file an urgent complaint against Hibu regarding their billing practices, Impact On My Bossiness and Taking Advantage of Language Barrier. Despite my previous attempts to resolve the issue, Hibu has continued to charge and bill my account for services I no longer need. I have already submitted a complaint, but recent developments have prompted me to provide updated information 

  Here are the Key details of my complaint:

  1- Lack of response: Hibu has constantly failed to respond to my emails and address my concerns regarding their service.

  2- ***** promises: Hibu made ***** promises regarding the performance and results of their services, which ultimately did not meet my expectations.

  3- Sudden disappeared of website: Without any warning or explanation, my website created by Hibu disappeared, cussing a significant negative impact on my bossiness, this happend Jan-***** that my contract with Hibu were still active  

  4- Difficalty canceling the contract: Despite my repeated attempts to cancel the contract, Hibu has refused to acknowledge my cancellation requests for several months and continued to charge my account. 

  5- Aggressive action: Hibu has now escalated the situation by providing my information to a collection agency, further exacerbating the issue.

  6- Taking advantage of language barrier: I Felt that my language barrier was exploited, which greatly impacted my ability to receive service I deserved. Hibu representatives took advantage of my language barrier, which led to me being unable to assert my rights effectively. Despite my efforts to communicate my concerns, the representatives failed to provide the necessary support and fair treatment.

  Attached to this complaint, you will find all the relevant evidence, including emails, screenshots and any other documentation that supports my claim. 

  I kindly request your immediate attention to this matter, as i have been bothered by collection company constantly, I trust the BBB will investigate this complaint thoroughly and help me find a fair resolution  

   

   

  Sincerely,
  
  Bita (saeideh) ******

  

  Business Response

  Date: 01/09/2024

  Our position stands as originally issued. 

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We originally signed with Hibu in 2014. We had a great rep who was honest and kept us informed. He has since left in 2019. Since then we have had numerous repa. All of which would be assigned and no one informed us who the rep was, who to contact, or who to work with. We have on many occasions asked to cancel since we are NO LONGER UNDER CONTRACT. Every time the new rep offers false promises to us. They will stay but do not. They will fix things they do not. We have made it VERY CLEAR to all reps, website designers and hibu contacts that we only want our business photos used no stock, yet they say its done and still stock photos. We have made it clear we dont do aluminum roofing we fabricate our own standing seam metal on site.. yet they are still advertising aluminum roofing. We have called, emailed, called customer support everything in our power as a business to have things fixed nothing is done. Or new rep who has been there over 20 years she states ***** contacted us in months even after calls and emails for her to do so.We are charged well over **** a month for a website, social campaigns, and calls yet the only ads I see on social media are ones I have paid ******** myself for. Most of the calls hibu generate are other marketing companies asking us to join them. Or voicemails saying they cant see our ads and they can offer a better presence and better results. We have for over a year been fighting with this and making it know we are getting these call all to be told we cant control spam calls Well the spam calls are what we are paying for apparently since thats all we seem to generate from hibu.This company is a joke and ***** on small businesses. Its disgusting and distributing to say the least. They take your money with ZERO RETURN OF INVESTMENT.

  

  Business Response

  Date: 01/02/2024

  This letter is being sent in response to the correspondence received on December 19, 2023.  ****************** had mentioned several concerns.  He advised that Hibu was advertising aluminum roofing and they had called and emailed support but the changes were not made.  I checked Mr. ******** dashboard,and the aluminum roofing Search ads were paused 03/03/21 as requested.  The ads still show in the dashboard, but they are not running.  On 06/22/23 ****************** provided to have some photos added and stock photos removed.  The changes were completed the same day.  Unfortunately, it is hard for the artist to spot all of the stock photos unless specific photos are pointed out to be deleted.  ****************** was notified via email address  ************************ when the changes were completed, and nothing was brought to the attention of the support team about additional stock photos still showing.  Regardless, I was able to verify there were at least three stock photos still on the website, these photos have now been removed.  We have extended an offer of $337.50 to cover 25% of the website package for that 6 month period.  ****************** has not responded to the offer.  The claim has been closed as a pending offer.  It was also stated that sales were not responding to ******************, however, I found several notes about messages,and calls that sales made.  I also spoke to sales who advised that she does not hear back when leaving messages.  Another frustration was spam calls.  This is something that is common, none of our programs are charged by the number of calls received so that would not warrant an adjustment.  We are always happy to make changes to the advertising programs by contacting our support team. 
  
  We apologize for any frustration this may have caused.

• Initial Complaint

  Date:12/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 21, 2023, I hired Hibu for two of their packages: ***************** Solution ($139/month) and Marketing Assistant ($149/month). This contract was for 6 months. Almost immediately, there were problems with the marketing part. Hibus dashboard would not accept our marketing email and it kept disconnecting. A manager for Hibu contacted me and walked me through what to do to ensure it was done accurately. This did not resolve the issue. I grew unsatisfied by 10/26/23 to the point I requested to cancel the service. However, I was not allowed to cancel.Nonetheless, when we decided to focus on ad marketing, we wanted to keep everything with the same company. We contacted Hibu around 11/15/23 to set this up, and we met on 11/17/23 via Zoom with ***************************. We agreed to spend $500 a month on display and social ads. The ads are what started our issues with Hibu. We disapproved of them and ***************************, our ad creator, edited and shared the updated ads. We were still unsatisfied. The ads were not competitive in style and did not fit our brand. We concluded Hibu would not be able to deliver what we were looking for. They did not have the experience working with a minority population or the knowledge to produce appealing ads. Their commitment to us in the agreement was that they would do so. This was not honored.We sent a termination request on 12/9/23 but did not get a reply. We sent a follow-up email on 12/12/23 and got a response directing us to call to cancel. During the call, we were told our agreement could not be canceled. Hibu suggested we talk to ****** and see what he can do to help with the ads. We have exhausted our options for helping Hibu develop our ads.We want the advertising contract voided, a refund of $477 for the email marketing service when it was not working, and to completely end our existing contract at the end of the 6-month contract we originally agreed to. This would bring our relationship with Hibu to an end on January 21, ****.

  

  Business Response

  Date: 12/18/2023

  This letter is being sent in response to the correspondence received on December 13, 2023.
  The details of Ms. ******* complaints were researched and found to have no basis for an adjustment. The Display and Social products were canceled pre-live as requested.  We have reached out multiple times over the phone and email to discuss the concerns addressed in the complaint and have not heard back.  **************** was notified if she still wished to cancel her remaining products at the end of the minimum term it is required that she call our Client Success team at ************ at least 15 days before the following invoice. 
  
  We apologize for any frustration this may have caused.

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 20997647
  
  I am rejecting this response because:

  1) I was not asked to respond to any email correspondence from Hibu in regards to this complaint. It was my understanding that once a complaint is filed, all communication goes through BBB.

  2) I reject my original SOW contract still being listed with a 12 month duration. The original SOW contract was for 6 months. If the second SOW contract dated 11/21/23 was voided due to the refund/cancellation that Hibu is offering, the deadline described in that contract should also be cancelled and default back to the original timeframe of 6 months. Hibu is agreeing to cancel services for the 11/21/23 contract, but choosing to still abide by the deadline of said contract. This is an attempt for Hibu to continue to get money from me.

  3) An adjustment for the months no email marketing was occurring is warranted. The plethora of emails shows I tried to connect to email marketing dozens of times. Hibu has no record other than 1 attempt at helping me with this.  Now the email marketing is working. That is strange since the email I have used has not changed from the beginning. Hibu finally established a connection, yet wants to ignore the fact for 3 months they could not connect because I had less than *************** good faith, they did not provide a service, therefore should not get to keep the money.

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/20/2023

  Our findings stand as previously stated, there is no basis for an adjustment.  On 07/25/23 both products were authorized as 12-month minimum terms.  As stated previously, if you still wish to cancel your remaining products at the end of the of the minimum term it is required that you call our Client Success team at ************ at least 15 days before the following invoice. Your ***************** Solution has been billed for 4 months, and the Assistant product has been billed for 3 months.  On the 11/21/23 contract, you added the Social and Display which placed you into a different package with different terms, however, with the request to cancel that package, the ***************** Solution and Assistant products reverted to the original contract terms.  Positive feedback started in the dashboard on October 8th.  I was able to verify that you spoke with our support team on 10/25/23 and advised that you were having a connection issue.  Your sales representative noted on 10/31/23 that the connection issues were resolved.

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just so you know I have never filed a complaint for a business before. I am writing on behalf of ********************** I have contacted the company by email on the following dates to cancel my service: 9/27/23, 9/28/23, 10/2/23 in addition to the above emails: I placed a phone call to their customer service line only to be perpetually transferred and put on hold without resolution. I placed another phone call a few days later and talked to a person who said he could cancel my service, but it would take 15 days and he would email me a confirmation - no confirmation was received. I then contacted my credit card company and filed a dispute so they couldn't keep billing my card every month. Now on 12-3-2023 I received a bill from them claiming I owe the money that i had my credit card decline in the dispute. I called Hibu again today to make sure my account had been closed only to be given the runaround that I owed yet one more months payment. I strongly feel that their game is to make it impossible to stop the automatic billing even though i have completed my contract with them. Never in my life have I received such a run around for a contract that i completed and paid in full. I am requesting the following actions: -That the current balance of $81.14 be removed from my account and that the balance reflect $0.00 -That Hibu never contact ********************** again - That new customers can be warned of this billing and canceling issue.

  

  Business Response

  Date: 12/14/2023

  Please see attached.

• Initial Complaint

  Date:12/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hibu:1) Didn't do any keyword research for the keywords that were optimized for my page's SEO.2) Didn't improve my page's SEO over 9 months time 3) Didn't run my ******** ads when I paid for them 4) Took admin control of my ******** business page and kicked me off of it so that I only have partial access to my own ******** business page 5) Charged me $1500/month for SEO, ********/google advertisting and website design, and performed a horrible job on all services they were charging me for.

  

  Business Response

  Date: 12/13/2023

  This letter is being sent in response to the correspondence received on December 12, 2023. The details of Ms. **************** complaints were researched and found to have no basis for an additional adjustment.  ********************** was previously compensated $745.00 on her Local Ranking product when her concerns were fully researched.  The products worked as they should.  We apologize for any frustration this may have caused.

  Customer Answer

  Date: 02/27/2024

  Details: I cancelled my agreement with Hibu early. The Vice President of the company literally said I owed nothing. But then they keep calling me over and over and saying I owe $407.48. It's literally harrassment at this point because ********** agreed with my dispute and awarded me credit in exactly that amount.

  
  

  

  Business Response

  Date: 02/27/2024

  Our position stands as previously stated, there was no basis for an adjustment.  Your invoice date was the 1st of each month.  The $407.48 is for services from 11/08/23 until 11/30/23 when your products were canceled.  
  The Search product did not go live until 11/08/23, this was after the 11/01/23 invoice date.   The $383.41 charge for the Search on the 12/1/2023 invoice was prorated charges while Search was live in November, not services in December. 
  The $24.07 prorated charge for Local Ranking on the 12/1/2023 invoice, was due to the price increase from $720.00 to $745.00 on 11/2/2023.  This was after the 11/01/23 invoice date and the reason why the difference was reflected on the 12/1/2023 invoice.
  The charges are valid and were for service provided prior to the 12/01/2023 invoice date, there is no basis for an adjustment.

• Initial Complaint

  Date:11/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 6 month contract with hibu. I pay 1100/month for advertising my hair ********** of this goes to my ad spend. in 5 months I have not gained one single client from their advertising. I can not see any of my ads in real time, nor can anyone that I know. I have seperate social accounts and my ads do not show up on there either. I can only see my ad activitiy on hibus dashboard I do not see or can not access any of my ads from my business ******** page at all. aside from not seeing any legitimate results in real time the ads themselves I am having to provide them with, I provide the ad text as well. They offer absolutely nothing other than taking my money and providing zero results. I can place an ad myself on my ******** and get ***** messages as well as see the ads all over ********. This is not the case at all with hibu supposed placed ads. I can not see the ads at all and I have maybe received 5 messages in 5 months. I have voiced all of these concerns they have told me that i can not get out of the contract they offer no support whatsoever other than trying to convice me to stay on with them which is absurd at this point. My business income has decreased by half since signing their contract. By the end of this contract I will have spent over **** dollars with this business with absoutely zero return. I have tried to contact anyone at this business If i do actually get a hold of someone they are no help or send me over to someone who does not ever answer the phone or return my calls. They are absolutely avoiding me at this point. The only one who calls is my account manager who helps with nothing and tries to persuade me to stay in business with them. The "results" that they show are only viewable on their website. This absolutely is a scam to take your money.

  

  Business Response

  Date: 11/16/2023

  
  
  Hibu Inc.
  *****************************************************************
  Tel: ************
  Fax: ************
  November 15, 2023
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  ******************************;
  **********, ** 50310
  
  RE:    ******* 
            Skyler Strong    
            ********************************************************  
            ******, ** 78752  
            Telephone #: ************                  
            Hibu Product: ************************* Solution and Assistant
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on November 6, 2023, about Ms. ******* claim that she is not receiving any business from her products.

  
  The Client, ***************, authorized a 6-month contract on 7/6/23 for Social, ************************* Solution and Assistant. **************** agreed to an amended contract on 10/5/23 that removed the Search and moved the budget to the social product.  The Social has 4 months remaining on the contract and is not eligible for cancelation.

  
  Ms. ******* advertising continues to receive traffic during her contract and Hibu does not guarantee clients.

  
  We have tried to reach **************** by phone and email, but we have not received a reply.

  
  There would be no basis for an adjustment to the account.

  
  I apologize for any inconvenience this has caused.

  
  Thank you,

  
  *********************
  Hibu Client Services
  **************
  Email: ********************************************** 

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20831969
  
  I am rejecting this response because: The only results that I can see from what you are saying is impressions views etc. is on your business website page. I can not access any of these results from my social media account. Zero of these results transfer into real time and there is zero proof that the results your showing me are accurate - they are only viewable on your businesses page. I can not see any ad or its analytics from my social media the only ad I have ever seen is a preview of my ad via your businesses page. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/17/2023

  Our position is unchanged. 

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been attempting to cancel the service for 1.5 months and either cannot get ahold of anyone or get the run around.

  

  Business Response

  Date: 11/01/2023

  
  
  Hibu Inc.
  *****************************************************************
  Tel: ************
  Fax: ************
  November 1, 2023
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  ******************************;
  **********, ** 50310
  
  RE:    ****************************.  
            **********************;   
            1664 *****************  
            Camden Wyoming, ** 19934  
            Telephone #: ************                  
            Hibu Product: Smart Online Presence.
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on October 26, 2023, about Mr. ********* claim that he has been trying to cancel his products for a month and a half.

  
  The Client, ******************* authorized an amended contract on 10/11/22 for the Smart Online Presence. On 10/11/23 an employee of ******************** called in to cancel, but she was not the contract signer, and we were unable to cancel.

  
  We have reached out to ******************** by phone and email and have resolved the issue in a mutually beneficial manner.

  
  I apologize for any inconvenience this has caused.

  
  Thank you,

  
  *********************
  Hibu Customer Service
  **************
  Email: **********************************************