Complaints

This profile includes complaints for Hibu Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hibu Inc

  221 3rd Ave SE STE 300 Cedar Rapids, IA 52401-1525

  
• 

  Hibu, Inc

  2701 Renaissance Blvd King of Prussia, PA 19406-2781

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spend 7 months of stress and anxiety from HIBU as i had too many complaints with them:1- It took them few months to show me on ****** map & to recognize why my website is not showing on other countries: then they realized that it was their policy.3-No communications between the customer support, me or the agent. Everytime i call they have no idea what i am talking about.4-Lack or any effort of creativity, they wait for me for suggestions all the time.5-I had a plan that must show me locally at least, i kept waiting and paying for 6 months until i am shown this month ranking.6-My website that they created is not ranking at all on ******.7-I have received 0 phone calls referred by HIBU, the put an alternative phone number on my ******** account because i was fighting by myself with self adds to get clients, that way it will show that my ******** clients were referred by HIBU.8- in these 7 months i requested only 2 times to add few pictures to the website and it took them few weeks to do so after i kept requesting by email for these changes.9-I had an old website before they published their own one, they deleted the old website and i don't have access io it anymore,they refused to give me any billing adjustments this time.10- My agent promised to solve these problems & suddenly no more replies from him because 3 weeks of vacation, then a sudden surgery?? this meant like don't contact me anymore.11-my business shows in many places closed, different address, no website found...12-They told me to call 2 months ago to cancel the contract,after talking to the support we made a plan that the display will be canceled April 24 and the website will be canceled May 24, and the manager,the agent,the support &I agreed on this. I have made all my payments and i am today just waiting for May 24 to end my contract with them and i am done with HIBU. now after calling the support they told me that i have to renew the website contract for 7 more months! Are you kidding me?

  

  Business Response

  Date: 05/24/2023

  Dear ********************:
  
  This letter is being sent in response to the correspondence received on May 23, 2023. We reached out to Ms. ******** and she said that she had met with the Regional Sales Manager yesterday and her issues were resolved.  There is no basis for an adjustment. The Smart Online Presence package was canceled as requested.  We are sorry for any inconvenience that this may have caused.
  

  Customer Answer

  Date: 05/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and after contacting the sales agent with no replies at all, and after leaving claims to the support team and a voice mail to the regional sales manager, he contacted me and promised me to proceed with the cancelation. I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/15/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SEO has not been done, developer left code on the front page of my Shopify site. ****** ppc ads are not running ******** had never been linked to the dashboard *** says the wrong city I receive statements of work and no work has been done They assured me they had a ****** rep and there is no such persons Every complaint Ive made has gone nowhere. My rep *************************** has disappeared for the last month, and when I asked to cancel, ******************* threatened me with collections. They are a completely fraudulent company with dozens of lawsuits. They also are owned by thryv, which is another complete sham of a company. Ppc ads are not running and Im being charged. Nothing has been changed in my account in 1 1/2 months I want it off my contract and never to spread to any human with this company. They are disgusting people who know exactly what they are doing is illegitimate and extortionistic.

  

  Business Response

  Date: 05/19/2023

  Please see attached.

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company promised services that it did not deliver. He told me it would handle my Internet, social media, and though it charged me monthly, it failed to make any updates, answer, any request, or post any new listings in over 18 months. It was understood that when I signed up to do business with these people that I wanted my phone number advertised I did not want their phone number and patching through to me. I wanted my number branded. They failed to do this. they took on the task of advertising a second location for me. Charged me an additional $800 a month and accomplished nothing. ** six months time there was no progress made. My initial concern was that we be found on ****** Maps and they assured me that they would take care of this. I found out that they did nothing to accomplish this. They did nothing on social media to promote my second location. This company promises the world and does not deliver. When confronting them, they straight up, lied about progress, and ranking. I had a representative tell me that I was on the first page of Bing when I did not show up until the third page. They give false reports, false updates, and they dont follow instruction. I contacted them for an adjustment and they denied it. Saying that all of their obligations were met. They were not met. I have taken screenshots of all of the fourth that I have found out. This company is a scam there a hoax they do not do good business. The attached photo is a summary page from ********* One of the many social media pads that they say they were advertising monthly. The most recent posting I did. There was one post for 2022 and then you can look at the other posts. The second photo was proof that they advertised the wrong phone number. A phone number that originally they claim I cannot get. So all of the money that I spent was branding their phone number. And finally they took my website replaced it with theirs and left all generic photos instead of the personalize photos

  

  Business Response

  Date: 05/17/2023

  This letter is being sent in response to the correspondence received on May 10, 2023. We have reviewed this account and we disagree that any credit or refund is owed to *************  ************ advised that Hibu has not posted any Social ads in the past 18 months.  Hibu has been posting Social ads since 2021.  All ads and results were available in his Hibu dashboard.  The Social ads have generated 329 clicks and ******* impressions.  The results in the dashboard also confirm that his Local Ranking product has both locations included in the keywords.  Under 24-Hour Locksmith ********** **, Car Key Replacement *************, and Nearby Locksmith ********** ** were all ranked #1 on ******* Car Key Replacement ************ ** was ranked 999 when they started with Hibu and showed as #3 when recently checked. 24-Hour Locksmith ************ ** was ranked 999 at the start and showed as #8 when checked.Locksmith ************ ** was ranked 999 and showed as #**.  There is no basis for an adjustment.  Screenshots have been provided to *************
  
  We are sorry for any inconvenience that this may have caused.
  

  Customer Answer

  Date: 05/18/2023

   
  Complaint: 20040060
  
  I am rejecting this response because: I DID NOT say that you had not performed social media posts or some SEO work, My complaint is that it was understood from the beginning that no marketing was to be done using alternate numbers, messaging, emails or web pages. All of which HAVE been done. I just paid you to market YOUR phone number NOT mine!!! additionally I was told that HIBU would be monitoring our ******** page, posting photos, responding to reviews ect. HIBU has NOT done this. The last time HIBU posted ANYTHING to ******** was back in 2021. Additionally when I spoke with your representative, Unise, I was told that I was on the 1st page of Bing and mapquest. I am NOT on the 1st page I was found on the 3 and 4th page!!! Your company mislead me, Lied to me and took advantage of my trusting nature to forward your own directives. Using a different number that I can not control was to further your business NOT mine. To then offer the number to me for a monthly fee is extortion! I trusted HIBU to follow through with what they promised and they did not. I trusted HIBU to follow my explicit directions and they did not. I am not saying that they didn't help my business they did, but not to the extent that they promised. I am not asking to be #1 everywhere. I am not holding them to any unrealistic expectations. I am holding them to our guidelines before we started doing business, and that was to NEVER advertise a phone number other than mine and to never have me in a position where I do not own the product of their labor. This was a deal breaker and it was agreed to. HIBU records their calls. PULL THE TAPE!!!!!
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 05/19/2023

  We apologize for your frustration.  The tracking number was added in September after your sales representative had spoken to you to make sure it was understood how the tracking number worked.  The tracking number rolled the calls to your destination number.  More information about our products and how they work can be found at hibu.com.  The Social ads work by providing A/B testing on ********.  The ads we create can appear in the customers ******** New Feed, on ******** Messenger, Marketplace,and Instagram.   Ad placements are automatically be shown to your audience in the places theyre likely to perform best as determined by ********.  We do not respond to client reviews; I found no documentation that this was promised.  The placement you are found on a search engine will vary depending on what is used to search for a business, service, or product.  We apologize for any inconvenience this has caused; however, our position stands as previously indicated.

• Initial Complaint

  Date:05/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our business has received numerous notifications of declined credit card payment, the first being on March 3, 2023. On that date I reached out to two representatives to see what we were billed for. I did not contract for services when hibu went digital nor was I contacted with a digital contract or pricing. After a month with no return call and yet more past due statements I called and spoke with ***** on 04/10/2023 who told me that he will close the account and no further notices will be received. Today I received another past due statement dated 05/03/2023. This harassment needs to end. Numerous calls to hibu yield no results. The customer service representatives make you feel like a criminal, they speak down to you and continuously place the blame on the "computer". As of today, May 9, 2023 I have on my desk 10 notifications from hibu.

  

  Business Response

  Date: 05/17/2023

  
  
  Hibu Inc.
  *****************************************************************
  Tel: ************
  Fax: ************
  May 12, 2023
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  ******************************;
  **********, ** 50310
  
  RE:    ********************************** 
            ********************;   
            ****************************************; 
            ********, ** 49286  
            Telephone #: ************                  
            Hibu *************** Boost & ******************
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on May 10, 2023, about ****************** claim she did not authorize the digital products.

  
  The Client, *************** was sent the conversion letter on 11/7/22 telling her that since Hibu no longer does the print publications that we were converting her to a Mobile Boost and ****************** for the same price as the print. This letter explained they would receive the Mobile Boost and ******************* for two months at no charge at the end of their print contract. **************** was also emailed the same letter on 11/11/22.

  
  We have spoken to **************** by phone. We have reached a mutually beneficial resolution.

  
  I apologize for any inconvenience this has caused.

  
  Thank you,
  *********************
  Hibu Customer Service
  **************
  Email: ********************************************** 

  Customer Answer

  Date: 05/18/2023

   
  Complaint: 20037392
  
  I am rejecting this response because: We did NOT receive written information regarding the change. As a matter of fact, Hibu had an incorrect email address. To date I have not received the alleged November 2022 letter either by **** or email. It is my understanding that the account is closed, but I will not accept blame for something I never signed up for and was harrassed through billing. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/31/2023

  Our Position is unchanged. 

  

  Business Response

  Date: 05/31/2023

  Our Position is unchanged. 
  

  
  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started doing business with Hibu on December 7, 2022 (Acct: ***********. They gave ** a great presentation with promised results. As soon as we signed the agreement, we had nothing but issues. After they created an advertisement for ** on ****** and social media, we noticed we weren't getting any results. Upon further investigation, we found out that they had our competitor's website linked to our ad! It took over a month to get it fixed. Then when they sent out emails to our clients for reviews, the links were broken. Again, it took a long time to get this issue resolved. In addition, the ads they sent out were terrible, the ** codes didn't work, slow service! On top of these issues, we continued to have poor results. We were promised adverting help, and I honestly don't know what they did besides annoying our clients with emails for review requests. We signed a six-month contract that December 7th. This was also the date they took their first payment of $1,288. We continued making four more payments for ******** February, March, and April. We contacted them in May to let them know we would like to terminate services in June. The man on the phone told ** we couldn't cancel yet. He advised ** to contact our agent; however, she told ** that we needed to contact a different department. We kept getting the run around regarding how to cancel or even when we could cancel. They couldn't even give ** an exact date our contract was over. I am beyond frustrated. At this point, we have paid them $6,311.02 and did not receive the service promised. At this point, they have done more damage to our company than any good.

  

  Business Response

  Date: 05/08/2023

  
  
  Hibu Inc.
  *****************************************************************
  Tel: ************
  Fax: ************
  May 5, 2023
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  ******************************;
  **********, ** 50310
  
  RE:    Aroma Air 
            *************************;   
            ******************************; 
            *********, ** 89178  
            Telephone #: ************                  
            Hibu Product: Display, ************************* Solution and Assistant
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on May 2, 2023, about Mr. ********** claim that his products did not receive any traffic. Hibu had their competitors website linked to their ad and that the links for the products were broken.

  
  The Client, ********************* authorized a 6-month contract on 12/7/22 for Display, Search,Assistant and ***************** Solution. ********************** says that when he called in to have the issues corrected that it took a long time to get them fixed. Hibu corrected the issues with no downtime to the products. ********************* also said that the products did not receive any traffic to the products. The search had received ***** clicks, ****% click thru rate and 5.01%impression share and the Display had received 148k impressions and ***** clicks.

  
  We have tried to reach ********************** by phone and email. ********************** responded saying that he did not want a call back or deal with our company again.

  
  There would be no basis for an adjustment on the account.

  I apologize for any inconvenience this has caused.

  
  Thank you,

  *********************
  Hibu Customer Service
  **************
  Email: ********************************************** 

• Initial Complaint

  Date:04/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services rendered were non performed and ****** ads were so poorly done that they were not able to be found with all but a few of the key wards set up for the ad. When we found the ad it was so poorly done that where my company name was supposed to be it simply said business name. See picture for this evidence. I requested the correction and my concerns of the ads not being pulled up by people I asked to search the key wards. 3 grand for 2 months of ads that were never done. They were supposed to help my ****** ranking and failed to do this as well I have evidence of both.

  

  Business Response

  Date: 04/11/2023

  
  
  Hibu Inc.
  *****************************************************************
  Tel: ************
  Fax: ************
  April 10, 2023
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  ******************************;
  **********, ** 50310
  
  RE:    ***** Heating & Air 
            *****************;   
            1313 ********************************************************************* *******, ** 62526  
            Telephone #: ************                  
            Hibu Product: Display, Search, Smart Online Presence and Assistant
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on April 7,2023 about **************** claim that his products were not performing and one of his ads did not have his business name.

  
  ************** authorized a 6-month contract on 10/7/22 for Display, Smart Online Presence and Assistant.************** had signed an amended contract for an increase in Display with 4-months still being in the contract, added the Search product for 6-month contract, the Smart Online Presence had 5-months still being in contract and the Assistant also with 5-months left on the contract. ************** has tried to cancel the products but still is in contract. The products have been canceled due to non-payment. The balance due on the account is owed.

  
  The ad ************* claims did not have his business name was not a Hibu ad. Hibu was unable to find any such ad online.

  
  We have tried to reach ************** by phone and email, we have not received a reply.

  
  There would be no basis for an adjustment on the account.

  
  I apologize for any inconvenience this has caused.

  
  Thank you,
  *********************
  Hibu Customer Service
  **************
  Email: ********************************************** 

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description: We signed up with Hibu for web-hosting and marketing appropriately 9 months ago. 3 months into the agreement I called the rep and said we had no leads coming from their service. We were promised ***** calls per month. When I called, they said they could suspend service, which they did for 3 months. I was informed a few weeks ago that the suspension would be ending, and service would be starting again. I notified them several times that my intent was to cancel. They told me that I couldn't cancel because I signed a contract. I told them they weren't adding any value. Even the sales reps **** told me that we had been set up on a campaign that she would have never used. I was told to call collections to try to cancel the account. I called 2 times, and waited on hold for 45 minutes until I hung up. On 3/20, they ran my card for one month of this campaign and our web hosting service. We had specifically canceled the card that was used when we started with HIBU, for the reason that they couldn't run our card anymore. We still pay $240 per month for web hosting, and I had called last month to pay for this. At this time, they must have collected my new card information without my consent, and used it to pay for the service in this contract that I have been trying to cancel. Desired Outcome: Refund of all funds paid for services not performed for marketing, total of $4,000. Cease to process card for any further charges.

  

  Business Response

  Date: 04/11/2023

  This letter is being sent in response to the correspondence received on April 07, 2023. We have reviewed this account and we disagree that any refund is owed or that ************** is entitled to cancel his contract with Hibu at this time as he has not met the minimum terms.  When ************* requested to cancel, he was reminded that he had not met his minimum term.    The Display campaign has resulted in more than ******* ad impressions and more than ***** clicks. In addition, since the start of the campaign, he has received more than 45 contact form submissions on his website.  His claim that our sales representative told him that we should not have enrolled him in Display is unfounded.  When ************** stated he was not happy with the Display campaign we offered the option to move his contractually committed spend from Display to our Local Ranking (search engine optimization) product. He did not respond to that offer.  ************** has been notified that there is no basis for an adjustment.   I apologize for any inconvenience this has caused. 
  

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19905351
  
  I am rejecting this response because:

  During the First 3 months of the contract with HIBU, our business had less than 3 leads as a result of the marketing campaign that HIBU was supposedly doing. The results of the campaign was very disappointing and viewed as a bait and switch tactic. Because of this, the campaign was paused, and a different marketing company was hired. Since we started using a different company we have received a lot more clicks and activity through our website. Hibu is inaccurate claiming that they are driving these marketing metrics. We had to pay a different firm to do the job HIBU claimed they were doing, and now HIBU is taking credit for the results. If our company would have experienced the results we are having now, back when we signed up with HIBU, we would haven't had requested to pause the campaign. Also, if the results we are having now, were from HIBU, we would be happy to continue the contract, and even extend the contract. Unfortunately, this isn't the case. Hibu is taking credit for work we are paying someone else to do. Also, they make it nearly impossible to contact anyone at their company if you desire to cancel a contract. We are a small business, and feel we, and others, are being subjected to predatory practices by HIBU. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 04/13/2023

  Our position stands as previously indicated.  There is no basis for an adjustment.

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill for $589.11 from this business for a listing with them. It used the name I used to call my massage practice, Theraheal Massage Therapy along with my home address. I've been retired for 3 years, haven't used that business name in over 10 years and did not ask for any advertising. I tried to call their billing department but could not get through. If this is how they try to get business it is not ethical & perhaps not legal.

  

  Business Response

  Date: 04/06/2023

  This letter is being sent in response to the correspondence received on April 04, 2023, where Ghenia Websterss stated that Hibu sent an invoice that was not authorized.  Upon review of the attached invoice that Ghenia provided with the complaint, it was discovered that the invoice was not from Hibu. The name, address, and phone number on the invoice are for another business.  Ghenia does not have an account with Hibu.      
  We have made multiple phone calls and sent multiple emails to Ghenia with this information but have had no reply.  I apologize for any inconvenience this has caused.

• Initial Complaint

  Date:03/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our contract began 6/14/22 for a 6th month trial, contract has "Telephone Authorization" as the signature on our contract.The following is what HIBU was contracted to do for our company: SOCIAL, SET UP SOCIAL, MANAGE SEARCH, SET UP MANAGE SEARCH, LISTINGS MANAGEMENT, REVIEWS, REPUTATION, SMART SITE PRO and WEB DESIGN, EMAIL CONFIRMATION WAS TO SENT 2 DAYS AFTER THE CONTRACT.HIBU WAS IN BREACH OF CONTRACT 2 DAYS AFTER THE START OF THIS CONTRACTS.*Email confirmation was sent do the wrong address after the phone conversation on 6/14/22 when I gave the correct addresses.The only thing HIBU did was copy OUR website and create another with/hibu at the end. HIBU REFUSES to send me the "manages search" stats. We never received the "Platform" information that monitored what HIBU was supposed to do for our company.HIBU is now fraudulently STEALING 2 months of EXTRA payments outside of the 6 months that was already paid for, (Which was less than an hr of work preformed for $927.10 per month we have ALREADY paid HIBU. Total paid $5,562.HIBU Claims found NO REASON to cancel the extra 2 months of payments.I have requested SEVERAL TIMES to see and hear the evidence HIBU claims to have that proves we owe the extra 2 months. (Phone conversations are recorded by HIBU, however will not let me hear them).59 BBB Claims in the last 12 months for HIBU. That is more than 1 claim a week! HOW ARE THEY STILL IN BUSINESS?

  

  Business Response

  Date: 03/31/2023

  Please see attached.

  Customer Answer

  Date: 03/31/2023

   
  Complaint: 19856840
  
  I am rejecting this response because: 

  HIBU is the worst Bait and Switch companies I've ever dealt with in my 18 year career!

  The 6 month contract cost for per month was 875, which totals **** for the full 6 months.  They took fraudulently **** in payments from my credit card.  Yet Miss ******* only would ***** the February payment would be canceled.  She would not refund the monies as "she believes" it was correct, even though the contract states 6 months at 875 a month.

  I just had a conference call that I recorded with ******* where her going live dates were 9/14/22, not the 7/14/22 she is claiming in her response.  When asked to provide PROOF of the " going live" all she sent were several excel spreadsheets with only 3 columns with very little information that I could have wrote in a few minutes.

  Also, HIBU was in BREACH OF CONTRACT ON DAY 2 OF THIS CONTRACT!  The contract states a confirmation email would be sent 2 days after the verbal authorization, this email was never received.  HIBU had the incorrect email address even though on the 6/14/22 conference call I CLEARLY spelled out the correct email address!  However, HIBU a did not miss emailing the correct email address the billing statement each month.

  This email issue also caused Atlas to miss all the quote requests/leads that went through this HIBU "copied" Atlas website.

  HIBU was in BREACH OF CONYRACT AGAIN by not providing us with the Dashboard Login Information until February 2023.  This is at the END of the contract, AFTER I called HIBU to cancel this ridiculous excuse of a binding contract.

  Customer service is a joke, you call they yell at you and hang up.  Absolutely disgusting behavior for a CSR.

  HIBU refers all questions to their "terms and conditions" website.  " Item 21 states ONLY the person that verbally authorized this contract can call to cancel the contract.  AND it MUST BE 15 DAYS BEFORE THEIR NEXT BILLING DATE ON THE 10TH OF EVERY MONTH.  The problem with ******* repeating that statement is THAT IS NOT WHAT ITEM STATES!!!  Item 21 states "You may call this number at anytime Monday through Friday(times) and Saturday (times)."  NOWHERE IN THE "CANCELATION (Item 21).  

  When I read the cancelation policy to *******, she went silent for a minute then stumbled on her words stating "OH, you have to look at the top of the terms and agreement page where the definitions are to know who you and your/you're are"

  This is a perfect example of BAITING AND SWITCHING!

  With HIBU refusing to make this right I will, I will be contacting the ******** Attorney General with all the proof the this SCAM that HIBU is doing to everyone!!! 56 claims in 2022 on BBB, that is more than 1 a week!!!  Companies deserve to know HIBU is a SCAM and should not be allowed to practice business.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/06/2023

  Please see attached.

• Initial Complaint

  Date:03/09/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I expressed my unease and unwillingness to sign a contract. The rep I spoke with assured me there was no "contract" but that they "asked me to give them 6 months. I started experiencing health issues and it wasn't producing so I decided to cancel. They have said I verbally agreed to the contract via phone recording when giving my credit card info. Over and over, verbally, I was assured there was no contract. They are purposefully deceitful to get your money with little to no work to show for it.

  

  Business Response

  Date: 03/16/2023

  
  
  Hibu Inc.
  *****************************************************************
  Tel: ************
  Fax: ************
  March 14, 2023
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  ******************************;
  **********, ** 50310
  
  RE:    Nurti-West Mid Atlantic 
            *******************;   
            *****************************; 
            **********, ** 19810  
            Telephone #: ************                  
            Hibu ************************** Solution, Assistant and Search
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on March 9, 2023, about Ms. ****** claim that she was told that she was not in a contract and wants it canceled now.

  
  The ******* Ms.***** ***** authorized a 6-month contract on 11/7/22 for the ***************** Solution, Social and Assistant. There was also a ***** authorized amended contract for the ***************** Solution, Search and Assistant programs on 11/15/22. This amended contract switched the Social to the Search campaign. Ms.***** agreed to the 6-month terms during both contracts.

  
  Ms. ***** has requested to cancel but she is still within the contract terms. There is 2 months remaining on her contract. She is currently unable to cancel.

  
  We have tried to reach Ms. ***** by phone and email, we have not received a reply.

  
  There would be no basis for an adjustment on the account.

  
  I apologize for any inconvenience this has caused.

  
  Thank you,

  
  *********************
  Hibu Customer Service
  **************
  Email: **********************************************