Complaints

This profile includes complaints for CRST The Transportation Solution, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

CRST The Transportation Solution, Inc. has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  CRST The Transportation Solution, Inc.

  201 1st St SE Cedar Rapids, IA 52401-1421

• 

  Pegasus Transportation Inc

  328 E Court Ave Jeffersonvlle, IN 47130

• 

  CRST The Transportation Solution, Inc.

  601 Vestavia Pkwy Ste 200 Vestavia, AL 35216

• 

  CRST Malone Inc

  PO Box 5 Rockport, IN 47635

• 

  CRST The Transportation Solution, Inc

  10509 San Diego Mission Rd # V San Diego, CA 92108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had this company deliver some small bookcases to my house. The bookcase was probably 20 pounds each packaged and I ordered 2. The driver for some reason thought it was a great idea to back into my driveway. In the process knocked out my retaining wall to my bushes. I filed a claim, which got assigned to *******. I had the work to get it fixed (payed out of my own pocket), submitted the receipt, and was told I would receive a check ***** business days. On the 21st day (Friday April 9th, 2025) I called to be told that the check didnt go out due to an accounting error then they couldnt do anything about it until her manager came back, which she was the only person who could do what needed to be done. Then when I get mad about it ******* gives me an attitude, which she has no right to give. ************** garbage employees, terrible system of doing business. They are saying they are going to FedEx me a check, saying it takes ***** hours to get a tracking number, then when my wife called ******* was rude, excuse me for not trusting what you originally agreed to. At this point if I dont have a tracking number by Wednesday my only option is to sue.

  Business Response

  Date: 05/14/2025

  This response is to acknowledge the complaint filed by **** ****** concerning the delivery/installation of products purchased from Ikea.  Our primary business is to manage a national network of independent contractors (servicers) who perform delivery, installation, and assemblies of consumer electronics, appliances, home, and outdoor furnishings. A network of independent contractors (Service Provider) with whom we have contracted to perform services on our behalf. Typically, we enter written contracts with clients to provide for their needs throughout the **.  In this instance, **** ****** purchased products from ****. **** contracts with **** Home Solutions to perform delivery/installation services.
  
  After further research into this complaint, we received the damage claim on 4/4/2025.  We verified the damage and sent the check request on 4/14/2025.  There was a delay in the processing of the check for payment on our side, which we are addressing, as well as the complaint about our ****** Claims associates lack of empathy. 
  
  We pride ourselves on resolving complaints and providing quality service to our clients and the customers that purchase from them. We are offering our apologies in the hope that Mr. ****** will use our service again.  I personally spoke with Mr. ****** on the phone, offered my apologies, outlined our plan for process improvement, and confirmed his receipt at of the check via ***** tracking #************ in the amount of $600.00, delivered 5/14/25 at 9:50AM.  Mr. ****** confirmed with me that this matter is now resolved to his satisfaction.   
  
  Sincerely,
  ******* *******
  Director of Field Quality
  CRST Home Solutions

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 26, 2025 we purchased a dishwasher at ***** with installation by CRST Home Solutions. On April 2 they installed the unit and asked my son if he had a hose in the garage. We tested the unit on April 3 and we had water on the floor of the kitchen and the kitchen sink cabinet. We called the company and were told that the unit was defective. We have not been able to to had this issue resolved to our satisfaction Why did they ask for a hose from my son?If the unit was defective, why did they install it?Why were we not informed immediately about the defective unit?

  Business Response

  Date: 04/22/2025

  April 22, 2025 
  Better Business Bureau 
  ****************************;
  Suite 950
  ********************
  
  ******* Bohland 
  Director of Field Quality 
  CRST Home Solutions
  ***********************************************>*****************
  
  Re: ****** Hernandez        
  ID: ********
  Order Number: *********/ Lowes 284667513
  
  This response is to acknowledge the complaint filed by ****** ********* concerning the delivery/installation of products purchased from Lowes at ************************************************************************. Our primary business is to manage a national network of independent contractors (servicers) who perform delivery, installation, and assemblies of consumer electronics, appliances, home, and outdoor furnishings. A network of independent contractors (Service Provider) with whom we have contracted to perform services on our behalf. Typically, we enter written contracts with clients to provide for their needs throughout the **. In this instance, ****** (***** is on the sale order) ********* purchased products from *****. ***** contracts with CRST Home Solutions to perform delivery/installation services. 
  
  After further research into this complaint: 
  The original installation took place on 4/2. 
  On 4/3, we received notification that the unit was leaking.Created a troubleshoot to address and determined on 4/6 that the discharge hose had a defect or pinhole in it, causing the leak.Since the unit has an integrated discharge hose, the entire unit needs to be replaced.
  On 4/10, Lowes submitted an order for a new replacement dishwasher to be installed to replace the defective unit.We scheduled *** and Mrs. ********* for a 4/14 installation date.
  On 4/14, we removed and replaced the defective product with a new product; Ive included a picture of the installed replacement product in the ********* home. 
  We understand that this exchange is what the ********* family was asking for & we believe we have met and resolved this issue to the satisfaction of the family. 
  
  Sincerely, 
  ******* Bohland 
  Director of Field Quality 
  CRST Home Solutions

  (C) ************

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased disheasher on 12/12/24 at lowes with 12/31 install between 8 and 5pm. Never got a call the night before and called lowes 4 times to get a smaller window without success. Then texted CSRT directly who cancelled my appt by email at 11 am on the day i had already been sitting home since 8am swaiting for them to show up with my appliance. Finally got a call fro,m somenoe names **** ***** who refused to give me an address for this complaint and sais he had no idea how to help me hes in ******* not buffalo and sorry my appt was moved to a day that doesnt work fdor me. do you always cacnbel appt via email 3 hours into the appt window without the courtesy of calling the customer who already took a day off work and has beemn waiting for 3 hours and then have a jerk call me who wont help me at all and denies cancelleing my appt that was suppopsed to be today?

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a dishwasher from Lowes on July 06, 2024. ***** hired **** to deliver and install it. The installers damaged the dishwasher (dents) and did a deep scratch on my wood floors. The installer told us he would call me to come and touch up the scratch. But the scratch was deep and a touch up would not be enough. The same day of delivery I called Lowes and they had me to work directly CRST. The installers were in my house about six hours for a routine job.CRST told me they would send someone out to replace dishwasher and close to three months later it has not happened. They had me purchase a new one and I would get reimbursed when the damaged one was returned. They sent me about six emails with a delivery date and every time they don't come.I sent pictures of the damage and they asked me to get a quote for it to be repaired. CRST wrote: " ... We are going to issue a check for the damage claim. He just wants to make sure you submitted everything..." Then, at every turn CRST tried to get out of assuming responsibility. First, they said we signed a form that says there was pre-existing damage. We did, but we acknowledged damage under the sink (not the deep scratch on the floor). I reminded them that the installer called me a few days after installation (I did not take the call) in accordance that he wanted to do "touch up" . **** asked me to show them that indeed they called. I did. Then, their response was a photo that supposedly that showed the scratch existing with my old dishwasher. Perplexed, I quickly realized that the photo was altered. In the photo they sent me the old dishwasher did not have the white insulation blanket. I sent them an image I had of the old dishwasher were you clearly see the insulation blanket. This shows that they photoshopped the picture. Then, they argued that that image I provided, showed the scratch. It did not. I wrote a 20+ page report showing they lied and altered evidence. Nothing has resulted.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never do busy with these criminals. I used CRST to ship a pinball machine from ******** to *****. I fully insured the machine with supposed white glove delivery service to my main floor.Shipped on 7/10/24 and delivered on 7/26/24 and cost roughly $650 to ship. It was supposed to be handled with care but there were numerous instances of damage, both to the cabinet itself and the custom armor work.Damages were meticulously documented once identified and submitted online only to get denied because none of it was documented when it was immediately delivered.The white glove service was non-existant. I was require to help load the several hundred pound machine into my own house because there was only one delivery driver and it's at minimum a two person job.***** ****** is a senior claims denier at **** and immediately questioned why it wasn't documented when the product was delivered. I was honest in stating in my excited state, having waiting for more than 3 weeks, I didn't think that a thorough inspection was the first thing I needed to do. I was conversing with the delivery driver, thanking him, tipping him, he asked for my signature and left immediately. I think saw some damage and quickly checked over the cabinet to find much more damage.***** pinball saw the pictures I had and said an entire cabinet would be replace. CRST caused more than $2,000 of damage to my pinball machine and denied my claim without any reservation.***** ****** is a "senior" claims examiner, which is code for a scumbag. He's a pathetic excuse for a human being who gets promoted by denying what is rightfully yours and mine. **** thinks they hold no responsibility for how they handle their product when they can easily deny a claim on technicalities and NOT REALITY. They damaged my machine, not me. It takes me ***** hours of my life to submit an accurate and truthful claim, with documented communication from ***** pinball, and they immediately deny it. Never again will I use CRST.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing complaint due to the continuous delays and lack of communication I have experienced with CRST regarding the installation of my dishwasher, purchased on July 3rd. Despite verbal assurances from multiple CRST agents and customer service representatives, I have been repeatedly no-showed for scheduled services, and my requests for explanations and a written guarantee of service have been ignored.1.Missed Appointments and Delays:My initial installation, scheduled for July 20th, was unexpectedly cancelled without clear reasoning.On July 27th, I was provided with a text of 4-hour window, yet no technician arrived.The appt set for August 5th was also missed without notice.2.Lack of Communication and Accountability:Despite spending multiple days on the phone, experiencing hold times ranging from 10 to 40 mins, CRST failed to provide explanations for the missed appts.During these calls, I was repeatedly promised follow-ups and email confirmations from representatives, which never happened.Not only the wait times for no-shows, but also lengthy and frequent calls have been a significant waste of time and have caused considerable frustration and inconvenience as they were only ignored and unanswered 3.No Assurance of Service or Compensation:I was promised an installation on August 6th, which did not happen, further eroding my trust.CRST failed to provide a written guarantee that the next available appt on August 26th will be honored.I have not received any information about compensation for the significant time and inconvenience I have experienced.This situation is serious as it demonstrates a pattern of neglect, unfulfilled promises, wirhout execution of service I purchased for. I have been lied to and ignored, while I had to notify them of unfulfilled services through lengthy phone calls. I seek a resolution to this matter, including a clear commitment from CRST to address my concerns promptly and appropriately.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a dishwasher from Lowes and this company came to install it. Damaged my garbage disposal and wont replace it.

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** from ******* *********** Lowes came to install a dishwasher. He played with the plumbing under the bathroom sink. The bathroom flooded and has been flooding for 2 days while we try and get this fixed. Floor and vanity are now ruined and need to be fixed with the pipes he broke. Was told Wednesday at that someone would be here at 8:00 am and we would be the first stop. That became a 2-5 window. At 7:10 pm spoke with ***** again. ****** claims he called at 5:21 but attached call log proves otherwise and he did not leave a voicemail. Also never stated what he was calling for since he never arrived. At 7:17pm ****** left the store to come here. He would not give me a contact number or an employee ID number. At 8:15 called back store to say he still is not here. He had apparently called his boss, *****, to say he was not coming but nobody told us. I am taking a 4th day off from work to get the issue resolved.

• Initial Complaint

  Date:05/26/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a scheduled delivery of IKEA furniture. The delivery driver was running late, but we stayed behind and waited for them to come later. Upon arrival, we found one piece of the furniture to be damaged. The driver didnt care and insisted we had to accept the delivery and then left. I immediately contacted CRST to inform them of what happened. I was promised I would get the item replaced and that they would have my delivery fee refunded. I have had very little communication from them, no new time frame for the replacement item and the delivery fee has not been refunded. I want this problem resolved and my refund issued.

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a wall oven through Lowes to be installed at my home by CRST. I bought it 12/26, had my install scheduled for 1/1/23. Since that time CRST has been scheduling and rescheduling without ever following up with me, just continuing to reschedule. Im at the 8th reschedule which is supposed to take place 1/23, but I dont believe it will happen based on past performance. *** tried to call them and get stuck on hold. Ive tried to use their online chat service but it doesnt seem to resolve the issue or Ill get stuck on hold there as well. *** reached out to Lowes to help me resolve it, but it seems like their hands are tied.