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Business Profile

Trucking

CRST The Transportation Solution, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trucking.

Complaints

This profile includes complaints for CRST The Transportation Solution, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CRST The Transportation Solution, Inc. has 19 locations, listed below.

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    Customer Complaints Summary

    • 48 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/19/2022, my wife and I ordered a Frigidaire dishwasher from ****** store #****. We also purchased the installation parts, delivery, install, and haul off for our old unit, which totalled to $1029. The new dishwasher was delivered on 11/20/2022, and it was scheduled by CRST to have it installed on 12/02/2022. The old dishwasher would be hauled away that day as well. On 12/02/2022, old the dishwasher was hauled off and the new one was installed. The new one immediately turned out to be faulty, giving an i30 error code and constantly filling and draining. I called the ****** store to tell them the issue, and that I would like the dishwasher uninstalled, hauled off, and to get a refund. The associate at *************************** - spoke with someone named **** or **** with CRST who ensured him someone could come either on 12/05/2022 or 12/06/2022 to do the uninstall and haul off. That did not happen, and it turned out that the uninstall and haul off were actually scheduled for 12/19/2022, despite being told otherwise. ****** tells me the refund cannot be given until the dishwasher is back at their store, yet I'm having to wait another 2 weeks to have that happen. In the meantime, my wife is out $1029, we don't have a working dishwasher, and I had to shut off the water to my sink in order to prevent water from backing up into the dishwasher. I want my wife to receive the full $1029 refunded, regardless of whether this dishwasher gets picked up. I'd also like an additional $500 for the dishonesty and runaround I've gotten in this ordeal. This will also help cover the dishwasher I'll need to purchase elsewhere as soon as possible to resolve not having a working dishwasher or sink. I've lost all trust in this going as scheduled, because I've already been lied to about it. ****** and CRST should not be able to hold our money hostage for such a flagrant failure on their part.

    • Initial Complaint

      Date:11/23/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled a delivery of an arcade game to my house. I paid the delivery fee and then noted special instructions that I needed the item delivered through my basement. The day of the delivery the the delivery guys stated they do not bring any items to the basement and subsequently told me they would move it to the basement for an additional $350. This company is definitely trying to scam customers out of money by throwing an additional side fee once they get to the location to do the delivery and not performing the duty they were paid to do. I have attached pictures of the electronic receipt with the special instructions that were attached on the day of the delivery payment.Order # BH3939

    • Initial Complaint

      Date:11/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1) CRST provided freight for a high value motorcycle from ***** to ********, ***************** (Ship # AC3984)2) Freight services included a $7,000 damage insurance policy for incidental damages occurring while the vehicle was in CRST's care, custody, and control.3) Significant damage occurred.4) Vehicle was brought to dealership for appraisal of damages. Appraisal completed 7.20.22 totaling $6,757.75. (Attached)5) Claim submitted to CRST on 7.21.22 6) Claim was reduced to $3108.20 on 8.29.22. Check was mailed and received week of 9.5.22.7) A rebuttal to the reduced claim amount was submitted on 8.29.22 with photo graphic documentation.8) Rebuttal was accepted by CRST on 10.12.22 to increase the amount of the claim an additional $3649.55, equaling the total of the original claim. CRST advised the check had been mailed and receipt should be expected in **** working days.9) As of now, 29 working days after CRST made the commitment to follow through on the claim payment, no check has been received.10) On a consistent weekly basis I have reached out to CRST, via email, for resolution only to be ignored.(Copies of emails upon request)The motorcycle is unsafe to ride due to the damages sustained. It has been in my garage awaiting repairs since receipt back in July. It is no longer riding season and I have no opportunity to use the vehicle until next year. Additional, it is still under warranty. There is a value of the lost warranty time. I pay $579.16/mo as a monthly payment. This payment attains two things, use of the motorcycle while in repayment and ownership upon completion of the loan repayment. I am to the point, after 5mths of not being able to safely use the motorcycle, that I would like CRST to provide additional compensation for lack of ability to use and loss in warranty value. I believe an additional $1215.26 is reasonable (1/3 value of 5 monthly payments and $250 in lost warranty value). This has taken far too long to settle the claim.

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** had a recall on a dresser and contracted with CRST to pick it up from my home. The delivery person removed the dresser on a dolly, and upon leaving, damaged 4 bricks on each of the 4 steps leading up to the front door. The 4 bricks were about the width of the dolly and traveled in a straight line. We immediately reported the damage and were directed to a website where we could fill out the claim but were required to provide an estimate of the damage amount. The earliest we could get a ***** to come to our house was one week later, at which point we submitted the claim. After multiple follow *** we got in contact with a claim specialist. Over several days we argued about whether or not his company actually picked up the dresser, until he finally conceded it was in fact CRST. After another delay, **** finally responded and said the claim was denied because we took over 3 weeks to report the claim and "anything could have happened during that time." We immediately provided screenshots proving that the claim was reported within 30 minutes of the dresser pickup. They reconsidered and denied the claim again, claiming the photo looked like corrosion and wear and tear, not impact damage, and there "is no tangible proof that the driver damaged the brick wall." The fact they referred to a brick wall, even though we said there was damage to the steps and provided photos of the damaged steps including broken pieces of brick taken immediately after, suggests they not only did not properly review the claim but had no intention of indemnifying the damage in the first place. The company refuses to file a claim with their insurance company and refuses to allow me to speak to a manger, though they have promised to call back in 2-3 days, but never do. I believe the company's pattern of delays, moving goalposts, and inaccurate responses suggest a clear unfair claims practice, in which they find every way possible to deny a claim and avoid sending it to their insurer.

    • Initial Complaint

      Date:09/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 4th, 2022, I placed an order for an AV cabinet through HTMarket.com. I later upgraded the shipment to room of choice with debris removal; this involved handing off the freight shipment to another company once it arrived in **********. The company contracted to do this was the *************** who arranged for CRST to provide the final delivery. They received the shipment on August 9th, 2022. On August 10th, 2022, I was contacted by a *********************** to schedule delivery for the following week. On August 17th, the shipment arrived damaged; I refused delivery as the delivery personnel did not want to wait for me to attempt to contact the vendor for guidance. I emailed pictures of the damage and a copy of the delivery form to the vendor. The following day (8/18/22), the vendor contacted me to let me know that the cabinet was fairly modular, and the manufacturer could drop ship me replacement parts if I accepted re-delivery. I agreed to this, and he later told me the delivery company had agreed to re-deliver, and I would be contacted within the next week. It has been just over three weeks since then, and I have left 3-4 voice mails with ****************, requesting a status update, and have been ignored. I have had no contact at all from them, no delivery date or status update of any kind, and the vendor has expressed that they have had similar issues getting in contact with them. This is an expensive piece of furniture, and I would like some sort of assurance that the cabinet has not been further damaged, lost or stolen, as well as an actual date where the company will meet their commitment to deliver this item.

    • Initial Complaint

      Date:08/26/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CRST did a dishwasher install on behalf of ******.While the dishwasher was in stock when I purchased it, the first available installation I was offered was 1 month after my purchase I assume at CRST's delay.The day before the install, a CRST rep contacted me to say they could not make it and the earliest available date would be 10 days in the future. I had a vacation scheduled and asked the representative if could be installed before then. He said he'd get back to me and didn't, I called a few days before my vacation to schedule the install after I returned.On install day 2 months after my purchase the installer could not turn the unit on. He held up a meter to the switch faceplate and claimed it did not have power when on and told me to call back if there were problems once resolved.I had an electrician out 2 days later and paid him $100 to tell me everything was fine with the power. In troubleshooting this non-issue, he unmounted the dishwasher to check the plug. Upon re-inserting the washer plug, it beeped, it appeared the installer had not entirely plugged it in. All the unit would do was beep, display non-functional.Called CRST, explained the scenario and an appointment was scheduled 3 days after the electrician. Installers had not contacted me by 1 PM, I called CRST to find out where they were. In repeating the above, the rep told it must be a defective washer, cancelled the appointment, put in a request for a replacement.I decided to double check the washer. I discovered this model requires the door to be opened for the display and controls. The unit was fine. Called CRST to report the next day, and was told since the unit was unmounted to check the plug, I had voided my install warranty and no one was coming but they were happy to cancel the unneeded replacement unit. Unbelievable. ***** forced them to schedule a final install 3 months post purchase, and I expect will cover the cost of the electrician. This company is incompetent and shady.

    • Initial Complaint

      Date:08/18/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was told when I bought a stove at Lowes that install would be done on Thursday. Rearranged my entire schedule for this install. Told today, Thursday (18th), that there was a scheduling conflict and they rescheduled it the 16th for Friday (19th). No one informed me. Called them and they refuse to allow me to speak to anyone that actually has any authority to get anything done. They refuse to do anything to compensate me for the uber inconvenience this is causing. I paid to have my install done on Thursday, not Friday.

    • Initial Complaint

      Date:06/21/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December of 2021, I had a nearly flawless motorcycle shipped with CRST from ******** to my home address in *****. While in transit, the motorcycle received substantial damage somewhere in their shipping chain. The original shipping form that was with the motorcycle had been altered so as to appear that the motorcycle was damaged prior to being picked up (I have a copy of the original form). Per CRST, I submitted a damage repair estimate to their specialized claims department in early January 2022. I have not heard anything from them for several months now and it is way beyond their "120 days" to address the matter. They have not responded to emails from me or from *******************. It is now nearly 7 months later, and I'm still no closer to a resolution.

    CRST The Transportation Solution, Inc. is NOT a BBB Accredited Business.

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