Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* *********************** Womens Logo Flat Thong Sandals Paid $59.60 on sale Delivered 4/18/23 ******* website Seller BHFO, INC As soon as I received BAG not a *********************** Box I knew I was in trouble. All MK shoes sold come in beautiful hard MK boxes. I opened bag to find sandals crushed, not at all the feeling, materials, workmanship, or value fir which I paid. Originally $81.49 plus taxes according to website, yet these are FAKE. From the pattern of MK, stitching, seams, materials of sole, imprinting , and the metal plate/deco is all off FAKE! TAG ON BOTTOM OF SHOE that MK never has on his shoes also.

  Business Response

  Date: 04/24/2023

  Hello, Thank you for reaching out. We are very sorry to hear you believe the item you received is fake. We would like to reassure you that  everything BHFO sells is purchased directly from Brands and Major Retailers and guaranteed to be 100% authentic. You are welcome to initiate a return through your ******* order details, and use the prepaid return label ******* provides to send this item back for full refund. We have noted your order to have the item reviewed once this is received back, and you will receive a full refund once your return has been processed. If you have any further questions, please feel free to email us back at *************************************** or give us a call at ************. 

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27th, I purchased 5 shoes from BHFO totaling $112.42. I received 5 shoes on March 31st, however one of them was not even close to what I ordered. I was sent an incorrect pair. That same day, I contacted customer service via email as I could not get anyone on the phone. I asked to return the incorrect pair and receive the correct pair with no additional charges as this was the company's error. I received a reply to my email on April 1st asking for pictures of the product I received incorrectly. The same day, I replied with photos accordingly, to which I have received no additional comments or response. As I write this, April 7th, I still have not received a response and have contacted them everyday since. I called BHFO on April 6th, to which I spoke to someone who told me they would take care of everything and the shoes I really ordered were still in stock in the proper size. I was informed that I would be emailed with tracking, to which I have received no information. At this point, I just want a refund for the shoes I actually ordered that I did not receive. If BHFO does not want the shoes back that I did not order, that is on them. However, I am not paying to ship the incorrectly received shoes back. They need to take care of that for me and refund me for the shoes I did not receive.

  Business Response

  Date: 04/10/2023

  Hello *********! We are very sorry to hear of your experience with us. I believe I spoke with you on the phone regarding the issue on 4/6/23 and let you know we would be sending out another pair of the sandals that were originally ordered. The sandals were pulled from the warehouse the same day 4/6/23 and shipped on 4/7/23 with the tracking number 1ZE660290390911956. These are currently in route to the address we have on file for you. Please feel free to call us back at ************ if you have any further questions or concerns.

  Customer Answer

  Date: 04/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* Back

• Initial Complaint

  Date:03/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to share my experience shopping online with your company. After this recent experience I am apprehensive about doing anything further with you all. I went online and wanted to purchase a lafayette 148 top from shop.com and at the time the price was ***** dollars. I called the store and asked them why there are issues with placing the order? The representative looked it up and told me that I had to refresh my browser in order for me to purchase it. She then told me that the item is from BHFO. I called and talked to ***** and asked her if she can honor the price of 55/24 dollars. She was very polite and told me that she could. I then informed her that I have 10 percent off as well. I am not 100 percent sure what she said. ***** asked me to place an order and she can then get the order no and work on the adjustment. I placed an order and then called her as instructed. She was on her lunch break and I left a message with her co-worker. I did not hear back from her till I saw a refund of $*****. I then sent her an email that there are some issues.1- The adjustment is not right- she calculated the total price( including the tax and shipping) and then deducted *****. which is charging me tax on the total price. This is illegal. you can not charge me tax on the total price. I did not pay the full price. I then notice that there is no adjustment of 10 percent either.( this is what she emailed me "I would price match the merchandise cost to the $***** listed on Shop.com. The merchandise cost was price matched to the $*****. The original merchandise cost was $115.99 and you received a refund of $*****".I have emailed her several times and have asked her to have a supervisor to contact me which neither has happened. It clearly tells me that she needs training on how to do simple price adjustments and I wonder how many times this has happened? Why do the customers have to do all the legwork and follow up multiple times?I need some type of appropriate resolution on this matter asap. This is not my first issue with them. I have sent several emails and also sent an email to the owner of the company and still nothing.

  Business Response

  Date: 03/07/2023

  Thank you for reaching out. We are sorry to hear of your unpleasant experience with our company. We have issued a refund for the difference in the tax collected as well as the 10% off of the $55.24 price adjustment and apologize for the delay in getting this taken care of. The total refund amount is $10.91.

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19522339
  
  I am rejecting this response because: Why do i need to send emails after emails and they do not respond? I even send an email to the *** and the owner of the company- Then i had to reach out to you guys? Does this make sense? Why they are not responding to my emails - I am talking about four emails. Would you just let it go? I do not think so.
  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 03/07/2023

  I feel like i need to get more compensated since i had to email them four times and also email you guys. Why did i have to do it. This is not fair.

• Initial Complaint

  Date:01/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered over $417.00 worth of items. Received one defective item $6.99 and one wrong size item $11.99 , both plus 6% tax. I sent two emails (Wed and sat) , no response . I called today, ***, someone immediately answered and told me to email pictures . I did, they responded and asked for more pictures. So theyre just dragging this whole process on over a $6.99 and $11.99 shirt that shouldnt have been sent to me anyway, they shouldnt need pics, they should have inspected items prior to sending out so there werent defects and so the sizes are the correct sizes I ordered. So now I am resorting to post negative reviews and go to my credit card company to make it this right because they will not give me a solution to rectify a situation that is clearly their error. For a company that boasts on their customer service, its really been either lacking or just difficult to deal with. Order number 218143BHFO. They do also charge for shipping based on weight so I of course was also charged for shipping items that should have never been shipped to be since they were innacurate. So I am owed a free shipping label to send these items back and/or refund of $20.12 plus should also be refunded to whatever the addl cost it was to ship these two items based on weight but I would really just like a refund for the two items and have them respond to their emails and not have their customers run around in circles for errors that the company made

  Business Response

  Date: 01/27/2023

  ********,

  We appreciate you reaching out and working with us. Per our emails we have refunded your order the $20.12. If you have any questions please do not be afraid to reach out.

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** tracking number: 1ZE660290391764891 1ZE660290395853626 order place 01/06/23 paid $167.85 Order #******BHFO Boots do not look 100% brand new. The items look defective. The boots arrived with not tags like a brand new product. There were visible defects on the Franco ***** boots. Those boots had large scratches and defects on the leather. I am not sure if these are brand new items. The other dresses were a bit different in color compared to the photos online. One yellow/aqua brand romper arrived incredibly wrinkled and in poor condition. It is very disappointing that these items were not packaged with care. The website states that "if for ANY reason I am unhappy with my purchase, they accept returns and exchanges". Today January 13,2023 at 10:13 am I called the customer service number. The representative said that I cannot return my items because they are all final sale except for one pair. I was told that if I ship everything back they will not issue a refund. Instead, they will ship everything back to me and deduct ALL the shipping cost from the one returnable item.They sell on **** and Poshmark, and that's how I came across the website. On those sites the items i bought are also advertised as returnable. The lady on the phone stated that yes my items are sold on those two sites and advertised as returnable because they have to follow **** and Poshmark rules. On their main site, however, they have their own rules and can list items that are refundable on other sites as final sale on their direct site. The return policy is very misleading with advertising. Her answer to my question about defects on items was that they sell items that *** have been damaged in transit. As long as they don't have visible large holes. They only sent label to return the most expensive defective item but but refuse to let me return the rest of defective items for a refund. I emailed them about the problem. I want to return my whole order for a refund as stated on their website.

  Business Response

  Date: 02/13/2023

  Thank you for reaching out and working with us. We sent a pre-paid return label to cover the costs of the return and will be refunding in full once we receive the items back. 

  Customer Answer

  Date: 02/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/28/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint being that I reached out to customer service and received a disgusting attitude and was hung on up by your employee by the name of ******** today. I have never had a customer service representative hang up in my face and refusing to help and assist to resolve a situation. I have patronize your business twice. I will be doing a TikTok review to bring awareness to this deplorable behavior. I tried to do the right thing return both of the items. One that was sent to me by accident. ******** refused to make another shipping label for the item that was sent. I am no sending anything that I have purchased from them due to horrible service.

  Business Response

  Date: 01/02/2023

  *****,

  I appreciate you working with me on your orders. We have provided a *** Pre-Paid label to have the order returned to us where she will be receiving a refund in full. 

  Customer Answer

  Date: 01/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name ***********************. I order Women's UGG Classic Mini ll Booties / *********. Online from walmart.com / BHFO.INC. I merchandise arrive at my residence was to small it was a size 5. I return the boots back to the ******* store at *****************************************************************. For a refund back $ ******. I was refund for back$******. I month later on November 17, 2022 a recharge was debt out my account again $******. I contacted walmart.com/ BHFO.INC multiple times regarding this issue and then both given me the run around saying the other is responsible! However, recently I received a email from BHFO **** stating the item was not there but I return the item to ******* store for a refund! There was nothing wrong with the manager and store associate look at the boots and they reimburse my refund! So the both refuse to return my refund!The order number *************** Tracking number WW1Z944N00000070G-WZQB I will like to settle this matter!

  Business Response

  Date: 01/02/2023

  We appreciate you reaching out and trying to work with us. The following order we received back on 10/25 as a return and was automatically refunded by ******* on 10/19. Unfortunately we did not receive the correct item back from the customer. The customer states he provided ******* with the correct item, however instead of us receiving back the *** Classic Mini boots in size 5 US Womens, we received Brown *** Neumel's in size 8. Since we received the incorrect item back, we submitted a case with ******* to review and ******* sided with BHFO and recharged the customer for providing us the incorrect item. We have informed the customer we will not refund the order until we receive the correct item back. We would be more than happy to refund the customer once we receive the correct item back.

  Customer Answer

  Date: 01/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of womens fashion boots on the 3rd of October 2022. The boots cost $402.17 I also paid on top of that ***** in tax to get it to ******. The design of the boots are that they are covered in metal studs. After wearing the boots in doors for less then a month, I noticed that the studs started to fall off the boots. There is a flaw in the design they shouldnt be doing that. Boots that expensive shouldnt be falling apart in such a short time. All the studs are going to fall off within no time. The company I purchased them from wont give me a refund. In ****** the law is that items that are faulty should be returned and be refunded fully. The company said because they arent in the state they were sent out in they will not give me a refund and suggested I sell them. I cant sell them because they are faulty, all the studs are falling off.

  Business Response

  Date: 02/13/2023

  We appreciate you reaching out to us and working with us. We have successfully refunded this item, your return shipping and reimbursed the custom fees that occurred during the transaction. If there are any questions, please don't be afraid to reach out to us.

  Customer Answer

  Date: 02/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I placed an order for shoes on September 21 for $51.98. I followed the tracking, and a few days later it landed in ******* and never moved from there. I kept trying to contact BHFO to find out where the package was. They take over a week to respond to emails. They told me I have to give the package 8 weeks to get here, as if we don't live in 2022, where Amazon packages arrive within a week internationally. 8 weeks later I reached out again and it took them more than a week to respond. Finally they emailed me that I am refunded and it will take 3-5 days to see the money. That's not true, as Paypal refunds are immediate. However, I waited 10 days and I haven't received the money. I think they are a scam business and they don't deserve to be operating and cheating people.

  Business Response

  Date: 11/30/2022

  Thank you for your honest feedback. I'm sorry to hear your order did not arrive as quickly as expected. It appears that the order may have been lost in transit to you. This order was refunded on 11/18 but it appears there was an unfortunate error and the refund did not go through completely. As of yesterday (11/29) your refund was processed through PayPal and the funds should be back in your account. Please contact *************************************** if you have any further questions.

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18461044
  
  I am rejecting this response because:
  I finally got the money back TWO MONTHS after my package got lost in transit and after emailing countless times and not getting a satisfactory response. You don't answer emails for more than a week at a time, and then your response kept being "keep waiting." I'm sorry, but it's thear year 2022, and there's no such thing as a package taking 2.5 months to arrive at its destination. And if it gets lost in transit, you refund your customer right away. You don't ignore their emails or tell them to keep waiting. 

  I think this was the worst shopping experience I've ever had, and I think people should be warned before shopping on your site. That's all.
  Sincerely,
  
  D S

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the following boots from BHFO, Inc. on October 29, 2022:******************************** Women's Faux Leather Over-the-Knee Thigh-High Boots,9 Medium in the Citron color.The order number is 198527BHFO. I paid $74.96 USD for the boots. The boots were a Final Sale. The boots arrived in the mail via *** tracking #: 1ZE66029YW91238032 on November 3, 2022 at 5:05pm. The boots was shipped in the box they came in and placed in a plastic bag and was delivered. After opening the box which was also damaged I noticed that the yellow boots were damaged and parts of the boots were white from the yellow material they were made out of peeling. There are also other marks on the boots. I emailed the company as well as corresponded with someone from the company via text message after the company text me about my order. I told them they sent me damaged merchandise and requested a full refund. I was told that because the item is a Final Sale that I could not get my money back. I called the corporate office and left a voicemail detailing the condition of the boots sent to me as well as my contact information (phone number, email) on 11/3/22. The company refuses to refund my money for the damaged/defective boots they sent me and instead told me that I should've purchased a package protection to get my money back. BHFO is scamming their customers by sending them damaged merchandise and then refusing to give customers their money back.

  Business Response

  Date: 11/16/2022

  Thank you for reaching out and providing feedback. Here at BHFO we always strive to provide a 5 Star Customer Experience. Unfortunately with the photos that you attached it appears the order did not arrive in perfect condition. The order was a final sale item and is not eligible for a return. However, I do show you contacted our **************** team 2 times on 11/4. During these calls we originally asked for photos and did not receive any, but we did approve a return for your order. Looking at the return, I show the order is being sent back to us and we will refund you in full as we stated on the last phone call on 11/4. If you have any further questions, please contact us at *************************************** or call us at ************.