Complaints

This profile includes complaints for Sky Automall's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sky Automall has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sky Automall

  1001 Ford Lane Center Point, IA 52213-9304

• 

  Sky Automall

  PO Box 339 Center Point, IA 52213-0339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was searching for a new van. I searched on the internet and found ******** Mall offering a van for $34661. I went there on August 8 and purchased the vehicle expecting to pay that amount plus delivery charges and prep. I put $10000. down payment for the van. salesman said it also included was the portfolio theft protection and portfolio appearance protection. I said I did not want that so they drew up the paperwork not including those items (see 1st settlement disclosure). I went through and signed all the paperwork for it including loan paperwork. then the manager said that those items must be included as they were part of the package (these were hidden cost not included in their ad). so then they made up the 2nd settlement disclosure (included) which included those two items plus a ********************* contract I agreed to. It stated the loan amount would be then $28183. I went through and signed all the paperwork again for the second time. I will admit I signed it quick without reading through everything. When I got home with the vehicle, I found no paperwork for the loan amount. I called the dealership and asked what was the loan amount. They had included a incomplete Vehicle buyers order with the paperwork, but only the first page. the second page was missing which would have included the loan amount. I asked if it was $28183 as on the second settlement disclosure (included). He said he was not sure, he thought it was more. Several days later the loan contract came from ********* saying it was for $31211.94. They lied to me and overcharged me somewhere in the neighborhood of $3000 that I was not expecting. I have gone over this paperwork several times and can not figure out where their numbers came from.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sell vehicles, and we bought a 2020 Rogue with a bumper to bumper warranty. However, they verbally agreed to replace the bumper. After the first horrible repair, **** ******* bullied me into paying $400 to get it fixed, while he yelled at me the whole time and did not let me speak. I will only speak to him through text, as each in person telephone call is a HORRIBLE experience. The second time, they stated they were sending it to a body shop in *******, as it needed replaced like they agreed upon when we purchased it. You cannot repair broken clips. However, when the vehicle was picked up, it was even worse and glued!!! After several appointments and telephone calls, I let them know Id file in small claims. He agreed to mail me a check. Then he stated I said I would pick it up by text, while by phone he stated he would mail it as he did not even want us in his business! A body shop did not do this horrible of a job. I do not believe it was ever sent to *******. He never mailed a check. The cost to repair this is $1698.14 at a legitimate shop. Im stuck with a bumper to bumper warranty that is NO GOOD, You show up for an appointment, and they are not even sure why you are there in their service ***** Filing small claims and do not want to do business, or even speak to such dishonest people. Numerous repair complaints on line. Also **** goes by another name, ****. These guys are bullies. Did not know it was legal to use two names?

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 21 2024. The Amount is for *******. Bought a new vehicle and traded my vehicle in. I told the sales person I didn't want anything extra twice like warranty etc. Paper work comes back and it's like 30 pages I'm to sign or initial. I had been there for awhile and not looking over each one I just signed that's when they snuck that warranty in for 3900 dollars in. I discovered it on July 16th and went straight to the dealership to have it removed, the manager name is **** who gave me a form of cancellation and that Portfolio will reimburse Stellantis where I have my loan they said it would **** * to 8 weeks. Well I checked with ********** to see if the warranty company Portfolio had reimbursed me yet and they said they hadn't so I called Portfolio to see why it was taking so long and they said my name wasn't even on record no warranty was ever recorded to even get a refund. I then thought that **** and Sky **** just pocketed my money I went there yesterday Sept 10 and he said he would get right on it and expect a call from Portfolio who never even received the money ******* from ******** well I haven't heard from them. I have all the paper work to back my claims this is causing so much stress for myself, I hate to get ripped off I spent a lot of money with them and you expect them to be honest in return, please let me know what you can do my next step is to hire an attorney and get this resolved and ask for more money with all the stress being involved.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/29/2024 $3000 check was written from ************************* to Sky Automall as a means to secure vehicle upon the terms on "we owe you owe" signed paper 6/4/2024 I was called and told the car was done and ready to be picked up and I wrote a check for the remaining balance of $15,017.35. I drove the vehicle home and bumper was still detached. 6/4/2024 I brought the vehicle back to Sky Automall 6/11/2024 Vehicle is ready to be picked up again after service 6/11/2024 Vehcile displays "LTA Malfunction, Headlight Malfunction and Pre Collision Malfunction"Sky Automall takes 4 hours to "plug censor back in"Car still has detached bumper and they have my $18000 check

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my truck February 26, 2024 from sky Automall in ************ ****. When I was there, it was the worst experience I had ever had at a car dealership. They did not follow through with any of the promises for filling up the vehicle with fuel before I left, and they did not even know the Name of the warranty company that they used. They did not know anything about the vehicle and did not have the required tools there to help me remove my truck bed cover when they were the ones that wanted me to come in that day and promised to help me. I had a broken arm at this time And it was a horrible experience. I noticed when I was there three chips on the wheelwell and they told me they would send me a $150 check to have the paint corrected by a professional shop. They also on top of that have not sent the check, but they have not paid off my trade-in and I have contacted them several times and talked to people and it is still not done. My old credit union with my trade-in truck keeps contacting me and wondering where the payment is. They stop answering the phone. I left them a bad review for them being unprofessional. They had their cars running and were ******* me out the door even though I just come 234 miles from work. All I want from them is them to pay off the GreenState credit union for my trade-in so they stop contacting me along with my $150 check to correct the paint which they promised.

  Business Response

  Date: 04/08/2024

  The customers trade in vehicle was paid off in March of 2024, although we take every step to ensure payoffs are sent in a timely manor we cannot determine when the bank will process the payment.  The $150 refund was sent out on April 2nd 2024. 

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our 2010 Buick Enclave was towed to ******** on July 12, 2023. It took 13 Weeks to replace motor. Was contacted Oct 12 vehicle was done, $8178.74. It took us about 3 week to pay for it on Nov 3. We picked it up on Nov 4, had it two weeks and died on my way home. It was again towed to ******** on Nov, 17, 2023, because we only had the vehicle two weeks. It should be fixed and taken care of by them. We were told on Nov 23, 2023 that their computers have a virus and they can NOT diagnose our vehicle. I called Dec 14, 2023, STILL have a virus. As of Dec 20, 2023, it will be 24 weeks that our vehicle was first towed. I realize that 5 of those week our on us, 2 weeks we drove it and 3 weeks finding money to pay for this. We have had to borrow a vehicle and money to make this work. I believe that we should be compensated for the time and money that we have lost while this vehicle has been there for the past 5 months.

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 22, 2023 I purchased a 2018 ******************** camper from Sky ***** In addition to the regular taxes, title, registration fees charges, they charged me $978 for "certification"! Wednesday June 7th, almost 3 months from purchase, I finally insisted that I get resolution by Friday the 9th or they could come get the camper and give me my money back. I was put in touch with ****, the owner of Sky ***** After several conversations with Benton county courthouse and ******* at Sky ***** I was told *** did not have franchise to sell campers. Benton county had sent ******* a letter March 31 stating what needed to be done to get me my title. ******* called me about May 8th to have me sign new paperwork??? Benton county advised me not to sign anything. **** tried to blame Benton county for the 4 week delay. I corrected him and told him the delay was on Sky because they had to file for franchise from from the state to sell campers. Finally **** said he sent Linn county a check for $860 penalties to get a title. Thursday June 8th at 5:50 am! ******* called me and wanted to have me sign a paper. I refused. He drove to Benton county courthouse to deliver their title to the camper so Benton county could issue a correct title to me. Only issue now is description of the $978 certification fee. I have sent ****, the owner, 2 messages asking him what that fee is for. No response as of this complaint. Almost 3 months getting the title and plate for my camper!

  Business Response

  Date: 06/22/2023

  *************************, purchased a camper from our dealership. A the time of sale there was a delay in obtaining the title to her travel camper due to a title issue with her County. At all times the dealership was in communication with ************** regarding the issue, and even provided her with a dealer plate to use her camper while we were working with her county through the title issues. 

  At this time, all title issues have been resolved, and ************** has the title and registration documents to her travel trailer. All fees on the bill of sale were explained to the customer at the time of sale. The customer agreed, understood, and signed the bill of sale agreeing to all fees and charges related to the purchase of her camper.

  Sincerely, *************