Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new vehicle from ******** on Jan 22 2025. I paid a cash down payment of $2500.00 at time of purchase, which has cleared my financial institution. I have been making monthly payments $250.89 to GM financial, one cleared payment on 02/12, 03/01 and another coming out tomorrow 04/01 for a total of $752.67. In addition I have been maintaining full coverage insurance on the vehicle, prior to purchasing as told required by the dealership that I needed to do at $257.00 per month for two months with a schedule payment to come out 04/06, for a total of $771.00. I went to the Nebraska department of motor vehicles on March 06 to register, license and plate the vehicle and was informed that they had not received the title from the dealership; while there I did pay the taxes, late fees and associated fees for a total of $1,136.47 and received a letter from the Nebraska Department of Motor Vehicles. I was advised to contact the car dealer association after attempting to reach the car dealer on more than one occasion to have them send the title to the Department of Motor Vehicles

  Business Response

  Date: 03/31/2025

  Thank you for bringing this to our attention.  The paperwork is at the DMV.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Sale of New 2024 GMC Sierra 1500 SLT
  Stock: FC46672
  VIN: ***************** Entered into PSA: March 3, 2025
  Salesperson: ***** *******
  Manager: ******* *****
  
  
  I negotiated and entered into a sales agreement over email and the phone with Edwards Auto Group on 03/02/25 for a New 2024 GMC Sierra with 67 miles. Following the agreeable price, I made my deposit, submitted financial information and was approved for the 0% financing, procured my insurance and supplier pricing. The Dealership called next day to inform me the vehicle was in the shop for paint and offered my deposit back, I asked for photos to make an informed decision and never received any images, rather the attached collision report dated 2/12/2025 (three weeks prior) with 2,087 miles on the same vehicle/vin number. The New vehicle I purchased has $14k in damages.
  
  Perhaps it is common business practice to sell a new vehicle without accurate disclosure of mileage and condition. The vehicle sold to me was not new as advertised and verbally communicated which is an unethical sales technique which should be noticed. The Sales Team noted 67 miles when we entered into an sales agreement to purchase and the vehicle collision report dated three weeks prior on 2/12/25 reflects 2,087 miles.
  
  I used a one-time supplier pricing offered through my employer which is lost as well as credit check deductions to my credit score when applying for the vehicle loan. The dealership refunded my deposit.

  Business Response

  Date: 04/14/2025

  Thank you for the
  opportunity to address this. Our sales team received all of your
  information and then reached out to the service team to inquire about this
  vehicle. As soon as they were notified of the accident it had been in
  while a service customer was using it, they immediately informed you of all
  that they could. We are not sure what more could have been done about
  passing along this information. As for credit inquiries we cannot see any
  inquiries that were made by us. If you have documentation showing that
  credit inquiries were made by Edwards Chevrolet, please provide that so we can
  contact the credit bureaus and see what can be done to help you.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: This does not offer a realistic or timely solution to the issue caused by this dealership. 
  
  
  
  Sincerely,
  
  
  
  **** ****

  Business Response

  Date: 03/05/2024

  This issue has been forwarded to the General Manager for Edwards Chevrolet, Cadillac, Buick, GMC.

  Business Response

  Date: 03/06/2024

  This customer
  had our loaner vehicle and put excessive miles on it. We tried getting our
  loaner vehicle back from him for almost a month and when he did decide to
  return it, the loaner vehicle had damage all over it which he refused to pay
  for. Our loaner vehicle had over 8000 miles on it. 

  Customer Answer

  Date: 03/06/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  This business is aware that I am a business owner and drive throughout the midwest for work ( I am a general contractor). Over $6,000.00 was billed for labor in repairs and my truck does function, the repairs were not done correctly.

  
  
  
  Sincerely,
  
  
  
  **** ****

  Business Response

  Date: 03/14/2024

  This customer put an excessive number of miles and he refused to pay for any damages on
  the loaner vehicle while under his possession. If he wants to pay for the
  damages and excessive miles, we can talk further. He will not receive a loaner
  vehicle from us again regardless of the outcome.