Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to share my experience as a resident at Alexis at Perry Pointe, and to express deep frustration over the lack of transparency, communication, and accessibility related to their lease termination process.I attempted to provide my 60-day notice to vacate on May 1st, initially by phone, followed by multiple in-person visits to the leasing office; none of which resulted in a successful conversation with a staff member. 100% of phone calls from residents go to voicemail, and the office remains locked during all business hours. Despite my best efforts, I was unable to reach anyone or access a method to submit written notice as no email address is listed on their ***********, the management is demanding an additional month of rent and fees, citing failure to give proper notice even though I made reasonable effort to communicate and comply. This feels like a systemic failure on their part to provide residents with adequate support and resources, and its clear I am not the only tenant who has experienced this, as others have also expressed confusion and lack of awareness about these supposed changes.I believe this situation reflects poor business practices and a lack of fairness toward tenants. They appear to profit from their own inaccessibility and confusing systems. I urge others to be cautious and ask for all lease processes in writing up front, and I hope management is held accountable to improve transparency and resident support going forward.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tenants (My Roommate and I) lived in the apartment from July 28, 2023 to July 31, 2024. Tenant provided apartment management with a 60 day move out email, as stated in the lease. ******************** claims that because keys were turned in before July 31 (7.23.2024), this is not 60 days from the notice of intent to vacate and therefore, tenant is required to pay additional fees, including the equivalent of rent and $100 fine ($1,815 total). Tenant (myself) brought to the attention of the apartment management, the issues that we faced while residing in these apartments. ******************* failed to show tenants the apartment and continued to push off touring for three weeks before agreeing to show the apartment. Considering property management had initially promised a move in date 3 weeks prior to initial move-in, tenants had no other living option in place and were forced to sign the lease for said apartment, regardless of the smoke damage and smell. Upon move in, the apartment was near uninhabitable due to smoke damage. Additionally, in the first four weeks of living in the apartment, the microwave sparked, shocking one of the tenants and then stopped working altogether (7.6.23). Tenants followed all steps in filing a work order, however, property management failed to respond to emails and calls. With in-person office visits, management had no answers regarding when the microwave would be replaced. After numerous emails, calls, office visits and complaints, the microwave was finally replaced 2.20.2024. Five months after the initial work order was placed. As stated in the lease, this was a failure to provide appliances and amenities to tenants that were agreed upon in the signed lease and poor property management. Considering there were so many issues while living in the apartment, I believe that the move-out notice and fee is trivial in regards to the numerous failures on the part of property management at Alexis at Perry Pointe.