Complaints

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• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2023, I hired *** ******** of Quint Cities Restoration (*********, **) to replace my siding. He pulled a permit, but the work was rushed and never inspected. The permit expired in Dec 2023 without approval. By Oct 2024, siding was falling off. *** returned Oct 21 but never pulled a new permit. He performed major repairs in ******** without valid permits, violating city ******* April 2025, I found water damage and a ********* ant infestation due to long-term water intrusion behind improperly sealed siding and flashing. *** admitted fault and agreed to fix it. Over the next 12 weeks, he sent unqualified crews, arrived late, and left areas unfinished. I performed 50 hours of repairs myself.He offered me $1,000 after I raised concerns about him profiting via an insurance claim against the original 2023 crew. I declined and instead suggested a mini split install. He agreed, but never followed through. He also agreed to reimburse $345.33 in materials after I redid his poor trim work. I submitted receipts to him and his office but was never paid.After I asked about permits, he said the structure may need to be rebuilt. I asked for a clear action plan with dates and ethical standards. He then said he no longer wished to work on my property. Soon after, he sent a Hold Harmless agreement offering $2,500 in exchange for silence. I *********** home is now out of code compliance and unsellable. I have filed a bond claim with Old Republic Surety (Bond #********). Im seeking $2,595.33 in good faith to recover: $1,000 (offered), $345.33 (receipted materials), and $1,250 (50 hrs labor at $25/hr). This is a conservative and fully documented claim, based only on what I was forced to spend or do myself due to the contractors actions. Im not asking for damages or pain and suffering I simply want to bring my home back into legal compliance so it can pass inspection and be sold responsibly, as originally planned.

  

  Business Response

  Date: 07/03/2025

  We were contacted to resolve an issue related to a leak in an addition to the house where we installed siding two years ago. Upon investigation, we found that the roof lacked an overhang, which created a small gap between the siding and the roofline. This was not a result of our siding installation but rather an oversight regarding necessary roof repairs that should have been suggested at an additional cost. Unfortunately, we did not identify this at the time.
  
  When the leak issue surfaced, we were informed of ********* ants, likely due to moisture. We promptly called in a termite and pest control service, covering a years worth of treatment. The interior walls were taken down immediately, and the framing was treated for potential mold. We offered to pay for a hotel stay while the work was being done. Additionally, we replaced the flat roof on the addition at no charge, as it was crumbling and poorly maintained.
  
  The homeowner expressed a desire to handle the interior work himself, as he had done it before, but we sent a crew to assist. Unfortunately, their performance did not meet our standards, leading to their dismissal. We offered to send another team, but the homeowner insisted on completing the work himself if we refunded the cost of materials, to which we agreed.
  
  During an exterior inspection, we noticed that the previously installed gutter was deteriorating and could lead to further issues. We sent a team to install a new gutter and downspout at no cost. To further compensate for the inconveniences faced, we offered to install a mini-split system at no charge once funds were available, which the homeowners accepted.
  
  A few weeks later, the homeowner submitted receipts for the materials used on the interior. I informed him that our office had received them and that it would take a day or two to review and process the refund. However, a day and a half later, the homeowner began sending threatening and slanderous text messages to our owner and office manager. We reiterated our willingness to refund the material costs and pay for the mini-split but emphasized that we found the threats and intimidation unwarranted since we were there to assist him.
  
  The intimidation continued, and we informed him that if it persisted, we would not proceed with the refund or any additional services, such as the mini-split. We also noted that during our last visit, we inspected the remaining siding, which was in good condition, with no signs of moisture or damage elsewhere in the house.

  We then proposed to remove the siding on the addition and reframe everything, but we explained that the process would require engineers, city approval, and scheduling. He was not pleased with this.

  In good faith, we provided a document for their review to help settle this claim. We offered $2,500, which would cover the costs for the mini-split and materials. In return, we requested that the homeowner refrain from taking actions that could harm our company, as all our efforts were made in good faith. The homeowner later informed us that they had hired another company to remove and reinstall all the siding, and he insisted that we cover the costs for that work. According to our current policy, if the homeowner or any other contractor alters the work we completed, we cannot be held liable for the overall project.
  

   

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23551929
  
  I am rejecting this response because:
  

  On April 21, 2025, the contractor explicitly admitted via text that the water damage to our addition was definitely because of that stupid gap. This gap was the most defiantly the result of improper siding or flashing installation done by his crew during the ******************************************************** the 10+ years prior to this job. Furthermore, there was metal flashing above the area that was supposed to prevent water intrusion. This was supposed to be installed over the siding as he stated. *** later acknowledged that flashing had been missed a mistake confirmed by several other licensed contractors who inspected the damage after the fact.
  
  
  
  
  Despite this written admission, the contractors BBB response falsely shifts the blame to the structure or roof design a position completely contradicted by his own words and professional assessments from third-party experts. Again the roof had not leaked at all the 10 years prior. 
  
  
  
  
  He is now attempting to invoke a two-year warranty clause in an effort to avoid responsibility. This defense is invalid. The original siding job was never completed, never inspected, and the permit remains expired and open with the City of *********. It has also been flagged and the city has agreed with me that there was an issue leaving this open. The job, by every legal and practical standard, was left incomplete. This has left our home out of compliance with city building codes and unsellable until the work is redone, inspected, and brought up to legal standards.
  
  
  
  
  The exterior inspection referenced in his statement took place during a visit after a flat roof section installed as part of his unpermitted repairs began lifting during a storm. During that visit, *** recommended replacing the downspout and gutter, both of which were made of heavy-duty plastic. There was no visible deterioration, damage, or failure. We followed his recommendation in good faith to protect our home not because the components were failing. His claim that they were deteriorating is inaccurate and not physically possible given the materials. This was the same visit that we discussed my concern of submitting and insurance claim, profiting of his bad work, and the conversation of $1000 / minisplit happened. 
  
  
  
  
  His claim that I issued threatening and slanderous messages is both untrue and incredibly misleading. All of my communications were direct, civil, and well-documented. I sent repeated follow-ups outlining the problems and asking for a resolution. After more than 11 weeks of missed deadlines, no-show visits, poor workmanship, and silence from his office, I expressed frustration which any homeowner in my position would do. I have attached all messages sent to both *** and his assistant ****, which clearly show that my tone remained focused on accountability, not intimidation. My wife and I both had nothing but patience and were completely respectful in every regard. 
  
  
  
  
  Importantly, the release of claims agreement he references which included a confidentiality clause asking me not to leave negative reviews or file complaints was sent to me immediately after I confronted him about the lack of permits. This is clearly documented in the attached text messages. The timing suggests this offer was not made in good faith, but rather as an attempt to silence me after being caught performing illegal, unpermitted work. The document was attached in my first round of attachments. 
  
  
  
  
  At the time this agreement was sent, I had already waited more than 12 weeks for him to follow through on repairs. I told him I needed a clear and ethical action plan with firm deadlines, and instead, he told me he no longer wished to work on my home. This abandonment of the job without finishing what he started or closing out the permit is the reason Ive been forced to take matters into my own hands.
  
  
  
  
  Ive also attached photos of the incomplete trim work his crew left behind. After 8 weeks of excuses and poor-quality labor, I began making repairs myself. I purchased $345.33 in materials and performed more than 50 hours of labor all due to his failure to deliver on his promises. Receipts have been attached along with his  agreement to refund. Once again I didnt just elect to do this because the work was just subpar. It was truly awful and I did not trust his crew to resolve in a timely manner. Photos attached but I have plenty more. 
  
  
  
  
  All I am asking for is reimbursement for the labor I had to perform, the materials I had to purchase, and the $1,000 he originally offered me when I declined his attempt to file insurance and potentially profit from the mess he created. That offer was made when I expressed concern that he was trying to resolve things in a way that benefited him more than us. I proposed instead that he install a mini split unit to improve the value of our home. He agreed in writing, but never followed through. At this point, I have abandoned that request and am simply asking for the originally offered amount in good faith.
  
  
  
  
  I have also filed a bond claim with Old Republic Surety (Bond #********), as I believe this contractor should be held financially responsible for the damage caused, the incomplete and unpermitted work, and the financial burden he left our family with. We are not trying to take advantage of anyone we are trying to restore our home so that it is legally sellable, safe, and up to code. We had plans to sell this home in 2025, but we are now unable to do so because of this unresolved, improperly handled job.
  
  
  It is incredibly disheartening that, despite my wife and I doing everything rightpaying promptly, documenting thoroughly, and communicating in good faithwe find ourselves in this position. The contractor has continued to lie and deflect blame, even after causing significant damage to our home. This is exactly the kind of behavior that takes advantage of honest people trying to protect their property and family.
  To be clear, all of the repair work was performed without permits, and we have made no slanderous statementsonly shared documented, verifiable facts. We maintain clear records and can provide all supporting documentation upon request.
  We are willing to accept the amount requested in our BBB complaint and allow the contractor to retain his A+ ratingif he chooses to follow through in good faith. While he continues to misrepresent the truth, we are still offering a fair resolution in hopes of finally closing this matter.
  
  
  
  Sincerely,
  
  
  **** *******
  
  
  
  
  
  
  Sincerely,
  
  
  **** *******
  
  
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 07/06/2025

  We believe our offer to you was fair and suitable. We will not engage another contractor to perform work on your home, as we are not obligated to do so. We will address any concerns related to the open permit, as we want to facilitate the sale of your house. Our workmanship warranty as per the contract is two years, but we are open to extending it if there is positive communication, as we understand that unforeseen issues can arise. Any problems that occurred were unintentional, and we took steps to resolve them.

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23551929
  
  I am rejecting this response because:

  Complaint: 23551929
  
  I am rejecting your response because, 
  
  Your response is nothing but spin carefully crafted to avoid responsibility, deflect blame, and protect your reputation. Not once do you address the actual damage you caused.
  Lets be clear: Ive submitted photos, permit records, timelines, and your own text messages admitting fault. I documented 11 weeks of communication where I remained respectful, cooperative, and patient.
  Youve submitted nothing.
  No permits
  No inspections
  No receipts
  
  Not even the full contract I signed which Ive repeatedly requested and never received
  
  
  Facts You Cant Refute:
  Contract signed: May 9, 2023
  
  Permit expired: December 2023 no inspections were ever scheduled
  
  Major damage discovered: April 19, 2025 including water intrusion, rot, and ********* ant infestation. Please keep in mind that this is most definitely within the 2 year time period. Although I dont know how you can enforce a warranty when the job was never completed.
  
  Cause: Your own words Definitely because of that stupid gap. The result of failed flashing and incomplete sealing. Please see attached photos of previous siding that we never once had issues with.
  
  Unpermitted work performed in 2025 including removal and reinstallation of windows, siding, and roofing
  
  I requested the back of the contract multiple times you never provided it
  
  
  
  What You Did Instead:
  Offered $2,500 in exchange for silence after discovering there were no permits pulled for the subpar repairs no complaints, no reviews, no bond claim, no legal protections for when we sell our home.
  
  When I questioned the expired permit, you warned the entire room might have to be torn down a clear admission the work wouldnt pass inspection
  
  
  Now you frame this as a communication issue but this isnt about tone. Its about an expired permit, uninspected work, and the resulting damage to my home
  
  
  Why I Filed With the BBB:
  The $2,595.33 I requested reflects broken promises, time spent correcting your failures, and your refusal to follow through after multiple opportunities. It is not arbitrary. You made commitments and didnt honor them. Please see attachment communications and previous statements.
  The larger amount is being pursued separately through a bond claim not for profit, but to hire a licensed contractor to fix the damage. I was transparent about this. You still offered no viable solution.
  
  How This Affects My Home and Future Sale:
  Due to your negligence, I am now legally obligated to disclose:
  
  Unpermitted structural work
  
  Water and pest damage
  
  An expired permit with no inspections (hopefully soon to be resolved by the city of *********)
  
  Uninspected remediation of unknown quality
  
  These disclosures reduce the value of my home, discourage buyers, and increase my legal risk.
  We do not want your help facilitating the sale we want accountability and resolution.
  
  Final Word:
  You provided no documentation, no resolution, and no ownership. I provided:
  11 weeks of calm, respectful communication
  
  Extensive evidence
  
  Multiple opportunities to resolve this privately
  
  A plan to use a licensed contractor to fix the issue
  
  You responded with:
  Excuses
  
  Silence
  
  A gag-offer that leaves me with a home in code violation
  
  And now, a public statement that avoids reality
  
  This is not a misunderstanding. This is a failure to complete the job, follow the law, and take responsibility. 
  
  
  **** *******
  
  

  
  
  Sincerely,
  
  **** *******