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Business Profile

Tire Dealers

RNR Tire Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The price has changed I want a written contract for original price on receipt

    Customer Answer

    Date: 08/02/2024

    I need a contract of agreement which is a 18 month payment  plan,the original  plan was 4 months same as cash totalling $2287.72 every 2 weeks I can't  afford  that I need an agreement in writing with total amount  because I showed one price for the 4 month plan but nothing but a verbal agreement for ***************************************************** not

    Business Response

    Date: 08/19/2024

    ********* got all his pricing options and payment plan details in his agreement. He signed by everything agreeing and understanding how much the payments would be for both 4 month same as cash program and 18month program. 

    Customer Answer

    Date: 08/24/2024

     
    Complaint: 22078917

    I am rejecting this response because:

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/20/2023

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a tire and had it installed on 04/15/2023.Paid $256.78 Repeatedly requested an itemized receipt for cost of tire and labor; was told their computer could not do that; asked them to write an itemization on piece of paper; was told they were not allowed to use paper and pencil; asked for Manager ***********************, was told she was elsewhere. They did not try to resolve the issue, just repeatedly gave excuses.Customer ********* (*************************) - Date 04/15/23 - Number on Receipt ***************** I am attaching Receipt, Example of Price of Tire, and IA Code Section requiring itemization.

    Business Response

    Date: 05/16/2023

    We have reached out to the customer and resolved this issue. 

    Customer Answer

    Date: 05/17/2023

     
    Complaint: 19954873

    I am rejecting this response because: an itemized receipt of the goods and services, as required by **** Code Section 537B.6(13), was not provided.  We consider this failure to be a deceptive business practice.

    Sincerely,

    *************************

RNR Tire Express is NOT a BBB Accredited Business.

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