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Business Profile

Convenience Store

Kum & Go

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Kum & Go's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kum & Go has 30 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried to reach out to the business in question about them deleting my account with ******************. Tried by email twice, phone call once. This was on Tuesday, October 10, 2023. With their messaging system saying they would get back to me within 48 hours. It has been well over that time and no one has replied to the emails or called me back to resolve any of this. (I have another screenshot of the other email but I dont know how to change it to a jpeg or png)

      Business Response

      Date: 10/18/2023

      Thank you for reaching out - I apologize for the delay! We just responded to your email, it came from ******************************************.

      We had escalated the incident ****** reached out to us about to our development team, who has been investigating this. I included this information in my email to ****** and have recommended next steps to insure no points/rewards are lost. 

       

      Thank you!

       

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got gas at one of their location and got bad gas. My truck stop working. The bad gas missed up my fuel system. We had to get towed to a ********* in town. While at ********* they told us we had got bad gas. They also told us they couldn't do anything for that night. We were force to get a hotel room that wasn't cheap I should add. Had to deal with everything in the morning. Long story short our had to get towed to another *********. We were there all day. After that that ********* also said we had got bad gas and that Kum & Go was known for having bad gas. We had to rent a can and then had our truck towed to MN at $7.00 p/m. We were 260 miles from home, do the math. We had lost time from work and daycare for our youngest because of this. We called Kum & Go H.Q. and they very nicely told us to kick rocks, they weren't going to help us and said they would just see us in court GOOD LUCK!

      Business Response

      Date: 09/19/2022

      Tell us why here..  Review indicates no water showing in the tank at issue. **** gallons sold on the 13th.
      Confirmed pump number and date sold with credit card. There were no other complaints or issues from anyone else. He did not speak to our headquarters.  He was in contact with our insurance company and they explained the denial to him.

    Kum & Go is NOT a BBB Accredited Business.

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