Complaints

This profile includes complaints for C D S Global's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

C D S Global has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  C D S Global

  1901 Bell Ave Des Moines, IA 50315-1199

• 

  C D S Global

  PO Box 360 Des Moines, IA 50302-0360

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving notices to pay for a subscription I did not order. The last three months I have received a bill from this company for a Food Network Magazine and each month I cancel the subscription and send them an email to say stop billing me and yet each month they keep sending me a new one. They keep sending me notices that I've created a new subscription when I haven't. And they haven't responded to my emails. It is aggravating to keep going through this each month.

  Business Response

  Date: 06/03/2025

  We apologize for any inconvenience Ms. ****** has experienced regarding Food Network Magazine.

  As you requested, the was cancelled on June 2, 2025 .  Ms. ****** should disregard any further billing she may receive.
  
  
  

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/27/25, I received a paper cardstock notice via ******************* mail with First-Class mail postage paid by 'CDS Global' with a return address from Consumer Reports, ***************************************************************. The document is attached. I do not have an online account with an active subscription to Consumer Reports and have not had one or requested one from Consumer Reports or CDS Global in at least the past 24 months. I received a similar card notification via **** in 2024. On June 2, 2024, I was charged $39 on my credit card. The credit card statement listed '**************************' as the ******, the phone number **********, and 'NY'. After receiving the above-mentioned postal card on 5/27/25, I contacted Consumer Reports at the telephone number listed on their website: ************ (a number that matched my credit card statement description of last years charge). I spoke to 'Gi Gi'. I was asked for my last name and zip code. I told them I do not have an email or online account at ******************** with an active subscription. I was told they could not find any subscription due for renewal on June 2, 2025, matching the information I provided. I was asked for the last four digits of the credit card that I was charged for a subscription last year. I provided it. I was told that Consumer Reports shows no active subscription with my name, address, and a credit card with the last four digits of the card where I am seeing charges posted. I was asked if I had a six-digit account number matching a print ********************** address label. I told them I have not received any printed magazines via mail and do not know of any account number. After the call, I noted that the postage on the notice was paid by 'CDS Global'. I have alerted my credit card company of these facts and if I see the $39 charge on the card on June 2, 2025, I will dispute it. I also point out I have been electronically charged renewal fees in 2024 without my consent.

  Business Response

  Date: 06/04/2025

  
  We apologize for any inconvenience Mr. ****** has experienced regarding Consumer Reports.

  
  A full refund of $39.00 has been issued for the June 2, 2025 charge and a refund has been processed for the June 2, 2024 charge of $39.00.

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have received the credits mentioned in the response.

  Thank you BBB for your assistance in this matter.

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered walking in ***** book,received in 10/2024. Paid with **** card 10/22 said went *********** bill 12/03 said card didn't work. Paid 12/09 said went through disregard future bills. Got bill 1/28. Called 2/18 said card didn't go through. Paid with different card said worked this time disregard future ********* bill 4/1 and 4/29 same issue. Tried online payment 4/3 said no balance.Have received more than one thank you for your payment letter which states no balance.Ask for supervisor they say they will tell you same thing you have a balance and to mail in a check. I dont feel comfortable mailing them a check when they process my **** card and say it went through and no balance but then I get a bill and they say your card didn't work. I use prepaid **** cards so there is no issue about inadequate funds available. I called BBB because I really don't know what to do.

  Business Response

  Date: 05/23/2025

  Date: May 23, 2025
  
  RE: Complaint ID: ******** ***** ********
  Account#: ********
  
  Dear **** ********,
  
  Our records indicate that the payment of $18.87 was never successfully processed by the credit card company. We show four separate attempts to charge this amount, each of which was rejected by the financial institution. Below is a summary of the account activity:

  
  October 23, 2024: Attempted payment of $18.87 using **** ending in 2699
  October 24, 2024: Notification received  Returned: Bad credit card
  December 9, 2024: Attempted payment of $18.87 using **** ending in 2699
  December 10, 2024: Notification received  Returned: Bad credit card
  January 14, 2025: Attempted payment of $18.87 using **** ending in 2699
  January 10, 2025: Notification received  Returned: Bad credit card
  February 18, 2025: Attempted payment of $18.87 using **** ending in 2699
  March 3, 2025: Notification received  Returned: Bad credit card
  April 3, 2025: Attempted payment of $18.87 using **** ending in 7784
  April 16, 2025: Notification received  Returned: Bad credit card

  
  As shown, none of the payment attempts were successfully processed.

  Please note that Guideposts accepts prepaid cards, as well as ****,MasterCard, ****************, and Discover for payment.

  To access your account online: Go to **************************** My Account (**********)
  You may sign in as a guest:
  Enter your Account # - ********
  Enter your Zip code:  74115

  If further clarification is needed or if theres anything else we can assist with please dont hesitate to reach out.
  
  ***** *******, **************** Manager
  Group Account ********************
  **************

  
  

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Deceptive Billing Practices and Unauthorized Automatic Renewal Subscription.Dear *********** am writing to formally file a complaint against this business for engaging in deceptive and unfair business practices. Specifically, I have been charged for an automatic renewal subscription that I did not authorize, order, or agree to.I recently received three invoices from claiming that I had requested to be billed for an automatic renewal subscription. However, I have no record of such a request, nor did I provide consent for this renewal. The companys failure to clearly disclose this charge and its misrepresentation of this subscription has resulted in confusion and distress. I believe that this situation may involve deceptive billing practices that fall under the jurisdiction of consumer protection laws.I kindly request that the Better Business Bureau investigate this issue and assist in holding this subscription service accountable for their actions. I also ask that the company immediately rectify these invoices for the unauthorized charges and cease any further attempts to bill me for a service that I did not request. I will be happy to submit a copy of the fraudulent invoices on request for the following 3 magazines: Better Homes and Gardens; Real Simple; Southern Living. I appreciate the BBB support in ensuring that this issue is addressed and that no other consumers are subject to similar deceptive practices.I have sent emails to the company requesting resolution, and I am awaiting their response.Thank you for your attention to this matter.

  Business Response

  Date: 11/26/2024

  We sincerely apologize for any inconvenience ***** ********** has experienced.

  We received the following orders for Better Homes and Gardens, Real Simple, and Southern Living via the internet on December 24, 2023.

  The order pages state:

  AUTOMATIC RNEWAL AUTHORIZATION: Your selection will automatically renew until you tell us to stop. Prior to each renewal, we will send you a notice and your payment method will be charged at the rate and date indicated.  You can cancel here at any time. 

  We have cancelled billing for all automatic renewals and removed ***** ********** from our promotional list. ***** ********** should disregard any further invoices that may arrive.

   

• Initial Complaint

  Date:06/21/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CDS keeps sending fraudulent magazine subscriptions to our home address. Its our address but the names are fake. Ive been trying to get them to stop for over a year. I contacted their customer service and told them to stop sending magazines to our address. The never responded, but instead began sending even more. MAKE THEM STOP, PLEASE!!!

  Business Response

  Date: 06/21/2024

  Please let us know the name of the magazine(s).

  Customer Answer

  Date: 06/21/2024

  Multiple magazines: Vanity Fair, Elle, Southern Living, First for Women. 
  

  The bottom line is that they shouldnt be sending ANY magazines to our address. Someone there is using it fraudulently. 

  Business Response

  Date: 06/24/2024

  We apologize for any inconvenience **************** has experienced.
  

  We are not locating subscriptions for Vanity Fair, Elle, or Southern Living. We will need to know the name and address has it appears on the address labels. If possible, please include the account number listed about the name.
  

  Please contact First for Women regarding their publication.

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21879716
  
  Per the company's request, I am providing additional details. This was the only way I could see to respond. Below is a list of publications, the related fake names, and approximate timeframes when available. All magazines are coming to my home address although the names are different: *************************************. Some of these subscriptions seem to have stopped but I am including them to demonstrate a years-long pattern of the company enabling these fake subscriptions.
  

  ********************************** (Nov/Dec 2022, "resolved" case #********);restarted under ********* ********* (Nov 2023, supposedly resolved under case #******** but still receiving)
  

  Esquire - *********************** (Dec 2022, resolved under case #********)
  

  Vanity Fair - *********************** (Feb 2024, VYF1753070661)
  

  ******** Bazaar - ***************************** (May 2024, HAR2474295561)
  

  Southern Living ******************************* (multiple including Jan/Feb 2024, SLV2826991255)
  

   

  Clearly theres a pattern of subscriptions with fake names. I cannot predict what name will come across next, but surely the company can flag my address as one being used for fraudulent subscriptions and reject them.
  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/26/2024

  We apologize for the inconvenience.

  The subscriptions to Elle, Esquire, and ******** Bazaar have been cancelled.

  The subscription requests came to us from the third party agency below:

  SUBCO
  *******************************************************************************
  **************
  *******************
  www.subco.com
  

  The subscription to Vanity Fair was received from:

  MAGAZINE GOLD (INSTANT RETAIL SOLUTIONS)
  ***************************************br>Ste 104
  ****************
  ************
  ***********************************
  www.magazinegoldcard.com
  

  The March 2024 issue will be the last issue sent.

  The subscription to Southern Living has been cancelled and the October 2024 issue will be the last issue sent.

  The request came to us from:

  SUBCO
  ********************
  Suite ***************************************
  **************
  *******************
  www.subco.com

   

   

   

  Customer Answer

  Date: 06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.My only remaining question is whether it is possible to flag my address as one that's being used fraudulently so that additional magazine subscriptions aren't started next month or next year. Thanks.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer Reports sent me two unsolicited copies of their magazine, then sent me a bill, then sent me a past due notice!I am 84 years old, grateful that the Lord has sustained my intelligence sufficiently to spot a potentially cruel scam gambit for a lot of people my age.Consumer reports had a terrific reputation.PLease counsel them to avoid practices like this to preserve that repuation.

  Business Response

  Date: 06/15/2024

  We apologize for any inconvenience ************** has experienced.

  The order has been cancelled. ************** should disregard any further invoices that *** cross in the mail.

  Customer Answer

  Date: 06/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Many thanks, and keep up your good work!
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 5, 2023 I ordered HGTV Magazine. The rate was $12 for the year. My check #**** was cashed on January 17th. For the past few months I have been receiving invoices by mail and email saying I owe $19.97. I responded twice by mail and twice by email to the company. They have placed me on an automatic renewal, which I do not want. I don't even want the magazines! On November 21st I received a reply. After sending apologies, "******" stated that I still owed $19.97! I believe this is a terrible plot to put people in unwanted automatic renewal. To add insult to injury, I recently received the same treatment from this company for an automatic renewal of the Food Network Magazine. The difference is that I NEVER ordered the Food Network Magazine! Attached is a DOC showing the offer I paid for, the cancelled check, and email exchanges. I've seen on your website that my wife and I are not alone. This company has a series of similar complaints. Please help us, Thank you ***********************

• Initial Complaint

  Date:08/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  People Magazine has been sending me magazines and I found out why today.I got a postcard saying that I had received this subscription because I subscribed to Entertainment Weekly. And I would now be automatically enrolled in a subscription that I would need to pay for unless I took action by a certain deadline.I do feel like this practice of sending me a subscription I never asked for and then sending me a tiny postcard to inform me that I will be automatically renewed and charged is predatory. I could have easily missed the postcard as junk mail. The fine print could not be smaller so assume that you capture a lot of business from people just not understanding that you have signed them up for something they never asked for.

  Business Response

  Date: 08/08/2023

  As requested, we have cancelled your subscription and removed the to People magazine. The last issue mail is dated August 21, 2023. The automatic renewal has been removed from your account as well.

• Initial Complaint

  Date:05/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 23, 2023, I placed an order for a 6 issue free trial (***********. magazine). The terms of the promotion and the order confirmation make clear "Subscriptions start in 3-4 weeks. Your credit card will not be charged until after your 6 issue trial." But I was charged $49.95 on April 25 -- just two days after placing the order and before receiving a single issue, let alone the first 6 issues. CDS breached its own terms of the magazine promotion and fraudulently charged my credit card. I reached out three times via e-mail (May 5, May 8, May 15). CDS's responses were generic and didn't substantively address the billing issue. At minimum, they should have promptly reversed the charge.

  Business Response

  Date: 05/17/2023

  Dear **************,

  First please accept my sincerest apologies for the error that occurred with you being charged before your 6 week trail period for your order to TWJ. We have found the problem and it will not happen again.

  We are going to send you out a tote bag for the problem that you have encountered.

   

  Regards,

  Customer Answer

  Date: 05/18/2023

   
  Complaint: 20064884

  I am rejecting this response because:
  

  Foremost, the response is directed to another customer, ***************  It is not clear that the business is even responding to the proper complaint.  Even assuming the customer name was an inadvertent error, the business did not agree to promptly refund the improper charge.

  Sincerely,
  
  *****************************

  Business Response

  Date: 06/02/2023

  Dear *****************************,

  I would like to apologize for the frustration that the order you placed for *************** has caused you. The order that was placed should not have been charged until after you received 6 issues of *************** and not before. There was a glitch in our system that did not put your order on with the delayed billing as advertised. *************** was in no way trying to scam you out of $49.95.

  I know that you were stating that you wanted a full refund and we were happy to give it to you, but we see that there was a "charge back" done on May 25, 2023 by your credit card company and you have already received your $49.95 back in full.

  We here at *************** are hoping that one day we will be able to do business with you again.

  If you have any question or concerns please let us know.

  Regards,

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, I served as the President of a local BBB chapter based in *************** several years back. I received a notification in the mail that my "account is past due" for a magazine subscription that has expired. I prepaid for the subscription, and I have not renewed it and there was no auto-renewal feature, nor did I authorize any renewal. I have NOT been receiving the magazine. The letter also said it is the 4th notice. I am sure this is just a marketing technique used by the company they have hired to do their marketing. I am filing the complaint as I know this is the only way the actual company will know of the deceptive techniques being used. I emailed them through their website and from my personal email stating the following: "I am cancelling a magazine I actually enjoy reading due to your outright, bordering illegal marketing. I am reporting you to the BBB. You have just mailed me an invoice stating, "4th INVOICE- PAST DUE"! This is an outright lie as I prepaid any subscription to your magazine!!!! What deceitful, horrible marketing obviously designed to fool the unsuspecting. You people are awful and should not be allowed to do any further business!! I can only hope your editor sees this, but I seriously doubt you will forward it."

  Business Response

  Date: 05/15/2023

  We apologize for the frustration. We show that you previously had an account on file with ** that was attempting to automatically renew. I see that we have cancelled the pending renewal and you should no long receive any correspondence from ** in the mail. IF you have any questions or concerns, please reach out to our customer support department at ******************************* or call ** M - F 8AM to 6PM CST @ **************

  Customer Answer

  Date: 05/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************