Business Profile

Fulfillment Services

C D S Global

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Complaints

This profile includes complaints for C D S Global's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

36 total complaints in the last 3 years.
6 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/30/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
0n 5/08/2022 I purchased a digital subscription to National Geographic. I paid for one year. Today I received an email from National Geographic <*********************************************> telling me all I need to do do cancel the subscription is to send an email, informing me of the upcoming auto-renewal. I was informed sending an email to You may cancel your subscription by calling **************, sending an email to ******************************************* requesting cancellation.I received a reply this same day telling me Your request has not yet been fully processed. We regret to hear your wish to cancel your subscription to National Geographic magazine. To complete your cancellation, please reply to this email with your account number information and/or name and address information or visit our *********************** site: National Geographic (www.ngmservice.com)This is an additional step not mentioned at all in the first email. I have had problems with CDS Fufillment in relation to another 'digital subscription'. Free trial of software. Their website would not connect, nobody at the phone support could do anything except tell me how sorry they were to see me go. They totally stonewalled me until AFTER they had grabbed my money. I spent hours searching and trying the methods CDS Fulfillment said would work...THEY DIDN'T. And somehow after grabbing my money, they were suddenly knowledgeable and helpful with cancelling. But they didn't refund the money. This is a SCAM. I will have to get a new debit card before they charge me again, and go to all my online suppliers to update my payment information. This is totally unreasonable. I want them to regret their actions.
Business Response
Date: 03/30/2023
I write in response to the complaint filed by this customer.
I have stopped the automatic renewal for this customer's ********************** to National Geographic magazine Digital.
This customer's ********************** is set to expire with the July 2023 edition.
I apologize for any inconvenience this may have caused.
Customer Answer
Date: 03/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:03/29/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a bill from Guideposts in November 2022 for a product I did not order. I called Guideposts on 2 December 2022, described my situation, and stated the bill is linked to an account # ********. The rep on the phone stated the account was linked to an email ******************* which is not my email. When I stated that I did not order the product and that was not my account, the rep stated I would not receive another bill. Additionally, it was billed to my military rank, which is not something I've ever done. I received two more bills from Guideposts and, on 23 Feb 2023, I called again and spoke with a Guideposts rep who stated that their billing was indeed an error and that I didn't have an account associated with my name. The rep stated I would receive no more bills. In March, I received yet another bill from Guideposts. I emailed the customer service address found on their website as there was no full address on the bill. I received an automated response but no resolution. At this point, I am still receiving bills for a product I did not order, based on an account I did not open, and Guideposts refuses to fix the issue or even respond to my emails.
Business Response
Date: 03/29/2023
Thank you for contacting us concerning ************************* inquiry. We appreciate you sending the information for review and for the opportunity to respond. On 03/29/2023 full credit was issued to his account for "Walking In ***** 2023 Devotional" in which he states he did not order. The account has been closed and has a $0 balance. Please advise **************** to disregard any invoices and mailings for Guideposts.
We apologize for any confusion and inconvenience. Should you have any further questions or concerns, please do not hesitate to contact me directly at ************************ or call **************.
*************************, **************** Manager
Group Account Services
**************
Customer Answer
Date: 03/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I appreciate the Better Business Bureau facilitating this interaction, especially because I can keep the correspondence as a matter of record. Although I was given a similar message in my first, phone interaction with Guideposts, this fourth interaction finally includes written acknowledgement of account balance and closure.

Sincerely,

*************************
Initial Complaint
Date:03/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
{BBB transcription via walk-in, see attachment]I am and have been receiving unwanted mail and advertising repeatedly. (some of which are suggesting I would be charging.
Business Response
Date: 03/09/2023
Thank you for contacting Consumer Reports regarding mailings and promotions.

We have requested your address be removed from our promotional mailing list. Please allow ***** days for mailings to stop.

Please accept our apologies for any inconvenience and thank you for your continued loyalty.

Sincerely,
Member Support
Initial Complaint
Date:02/27/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- My subscription to Family Handyman was due for automatic renewal in December ****. - I went on their web portal and requested it not be renewed.- Subsequently they charged my credit card anyway, $21.98 - I contacted customer service numerous times to report this and requested a refund.- Each customer service rep offered some useless excuse as to why they couldn't find my account etc. There is a clear pattern of avoidance/brushing one off.- Recently they sent me a last issue/renewal notice despite collecting the $21.98.- I sent them a copy of the billing label and (once again) a copy of the credit card statement showing the payment. with a request that my funds be returned to me by check as the original credit card was cancelled to prevent further fraudulent activity. Their response, once again, was sorry we can't find your account. But obviously they found it to send me the notice/renewal notice.- ************ has an obvious pattern of committing fraud on, I'm sure, many people and should not be in business.
Business Response
Date: 02/28/2023
February 28, 2023

Office of BBB Serving Greater ****, Quad Cities &Siouxland Region
2625 *************
**********, ** 50310

RE: 19495106

I write in response to your letter dated 2/27/2023 regarding the complaint by this customer. I would like to provide some information about the customers order and clear up any misunderstanding.
Our records reflect that last payment from this customer was on October 21, 2021 in the amount of $21.35. We do not reflect a payment of $21.98 in December 2022 from this customer.
This customer will need to contact their credit card company to dispute the charge, and find resolution.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact ** if we can be of further assistance.

***********************
Customer Service Center

CC: *******************
102 *******************
***********,** 27596

Customer Answer
Date: 03/01/2023

Complaint: 19495106

I am rejecting this response because:the copy of the attached credit card statement shows they charged $21.98 on December 9, 2022 despite my requesting that the subscription not be extended prior to that time, and they never credited the $21.98 to my account to continue the subscription in force. This is a continuation of their denial of having charged my card that has been going on for months.

Sincerely,

*******************
Business Response
Date: 03/02/2023
March 2, 2023

Office of BBB Serving Greater ****, Quad Cities &Siouxland Region
2625 *************
**********, ** 50310

RE: 19495106
I write in response to the customers rejection dated March 1, 2023. The attachment the customer is referring to is not available. There is no proof of payment or credit card statement attached. Please have the customer resubmit the attachment.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact us if we can be of further assistance.

***********************
Customer Service Center
Customer Answer
Date: 03/02/2023
Please see attached docs
Business Response
Date: 03/02/2023
March 2, 2023

Office of BBB Serving Greater ****, Quad Cities &Siouxland Region
2625 *************
**********, ** 50310

RE: 19495106

I write in response to your letter dated 3/2/2023 regarding the complaint by this customer. I would like to provide some information about the customers order and clear up any misunderstanding.

We have received the attachment with proof of payment. This helped in locating the payment of $21.98 made to Family Handyman.

We located the payment on an account under the name of ***************. This $21.98 has been refunded back to the customers **** card. This customer will need to allow 5-7 business days for the refund to process.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact us if we can be of further assistance.

***********************
Customer **************
Customer Answer
Date: 03/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they follow through as stated. Kudos to the BBB!

Sincerely,

*******************
Initial Complaint
Date:02/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sept. 26, 2019 I emailed CDS requesting a cancellation of my subscription to the New Yorker magazine and a refund of the $119.99 charged against my Amazon account that same day (see copy of emails attached). CDS replied via email first that they couldn't identify my account, and then again on Oct 6 2019 that their best offer was $99. They did not honor my request to close the account. CDS has continued to charge me $169.99 per year for 2020, 2021, and 2023 without my consent. Most recently CDS has sent me Past Due notices demanding payment for 2023 (attached) stating that I requested this invoice. In fact, I requested the cancellation and refund in 2019 and have not since requested the subscription or invoice as they stated. I am requesting a full refund of all amounts charged to me by CDS in 2019, 2020, 2021 and 2022.
Business Response
Date: 02/28/2023
A refund for $419.97 was processed on February 14, 2023. ***************** will need to allow up to three weeks for delivery.
Customer Answer
Date: 03/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/27/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a 2 year **************** magazine subscription from Themeredithstore.** for my mom in October 2022. Have not received the magazine and when I reached out for an ETA to the email address provided on the order confirmation **************************** they told me the subscription expired in Spring 2022 so no magazines would be mailed and no refund would be issued. That was before I even made the purchase. Would like a refund .. paid *****USD. This business is not legitimate. Thank you kindly for any assistance you can provide.
Business Response
Date: 12/28/2022
We apologize for any inconvenience Ms. ****** has experienced regarding ************ Journal.
A full refund is being processed. Ms. ****** will need to allow up to four weeks for the refund.
Customer Answer
Date: 12/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you kindly,
***********;
Initial Complaint
Date:11/21/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mother who I take care of and has dementia was a long term customer of guideposts until about 3 years ago when she started getting sick. Since we have not ordered anything from guideposts in the past 3 years, guideposts on their own and without our consent sent us a book and said we have a 30-day trial to read and send it back or we will be charged. I called customer service and complained. They said to send the book back and I would not be charged. I sent the book back and I am still receiving bills and they now state in the letter that my mother asked for the book which is impossible and a change from what they said earlier. I am shocked to see that a ********************** like this is preying on people in this manner. Please have them stop harassing us. What they are doing is criminal especially with all the money my parents have spent with them over the years. Thank you for your help. Guideposts Account number *******.
Business Response
Date: 11/21/2022
***********************
8 *****************
*******, ** 08055

RE: ***************************
Account#: *******

Dear ***********************,

Thank you for contacting us concerning ***************************. As being part of our Preferred Customer Plan, ************************* enrollment since 2017 has entitled her an annual reserved edition of Daily Guideposts (now known as Walking in *****)each year.

We always notify our customers in advance so they can decide if they want the reserved copy of Walking in ***** prior to mailing. There is no obligation to purchase, and they may cancel at any time. However,if you do not reply to the advance notification card or email, the order is then fulfilled.

Per your customer service contact on 9/26/2022, we have closed her account and a
credit of $21.26 has been applied. She currently has a $0 balance. There may be mail transit, please disregard it may take 4-6 weeks for all mail to cease.

***** accept our apology for any inconvenience and if you have any additional questions or concerns, please do not hesitate to contact me directly at ************************.

*************************, **************** Manager
*************************

Group Account Services
**************
Initial Complaint
Date:09/19/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since 8/11/2022 this company sent me multiple emails claiming I signed up 3-month digital subscription to National Geographic. The emails also claimed this subscription will be automatically renewed each year. All of thses statements are false. I never signed up any of referenced services, nor did I authorized anyone to sign up any service with this company or National Geographic using my personal information. I have emailed this company to cancel and remove claimed services but they keep sending more emails asking me to unsubscribe the false services by providing more personal information in the falsely created account ********** on their website. This is completely not acceptable. I sincerely ask BBB to step in to help. The expected settlement is that this company (1) Immediately CANCEL and REMOVE the false services associated with my email or any of my other personal information; (2) Remove the false account ********** and any of my personal information linked to this false account; (3) Stop spam emails threatening automatic subscription renew with a fee.
Business Response
Date: 09/19/2022
We apologize for the inconvenience caused to the Jing ************************** have cancelled and fully refunded the order we have on file.
Customer Answer
Date: 09/19/2022

Complaint: 18038600

I am rejecting this response because this business made a false statement in their response to the BBB complaint. My email is still being spammed by their emails for false subscriptions. Attached is another email from them TODAY (9/19/2022) under a separate entity "order.buysub.com" which is owned by this business. This business needs to stop the spam from all of their entities.

Sincerely,
Jing Song
Business Response
Date: 09/20/2022
We have removed ******************* from further emails.
**** song will need to allow up to thirty days for all emails to stop.
Initial Complaint
Date:08/18/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Taste of Home - Business Identified in the complaint sent an "OVERDUE NOTICE" of $10 for 1 free issue offer in their ad. This is a Cooking Magazine. I saw that a charge was being added to an account and sent Taste of Home a Cancellation of Offer Notice, the day after I accepted the Free copy. I feel I've been misled in a Bait and Switch scheme to unknowingly enter into a Magazine subscription. I have no further need of any more issues and would not recommend this Business or their marketing offers. Overdue Notice email was received 8/18/2022 and I informed the sender again of my interest in cancellation and Warning of a BBB complaint being filed for failure to respond to earlier cancelation of offer and do not send any Free Copy.
Business Response
Date: 08/18/2022
August 18, 2022

Office of BBB Serving Greater ****, Quad Cities &Siouxland Region
2625 *************
**********, ** 50310

RE: Complaint ID ********

I write in response to your complaint dated August 18, 2022,regarding the complaint by this customer. I would like to provide some information about the customers order and clear up any misunderstanding.

On June 27, 2022, we received an order from this customer for a special rate of 1 year (7 issues) for $10.00 to the Taste of Home magazine.

We have cancelled the unpaid order and stopped the billing for this subscription.

It will take ***** days for mailings to stop. If another notice is received during this time, the customer may disregard it.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact us if we can be of further assistance.

***********************
Customer **************
Customer Answer
Date: 08/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/16/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
0
Business Response
Date: 08/17/2022
Dear ********************************,
Thank you for taking the time to share your recent experience with our **************************** I hope you will accept my apology for your unsatisfactory service.
We have issued full credit to your account you have a $.0 balance. Please disregard any invoices that you may receive. We have removed your name for our Preferred ************************ Program as well.
You have 2 active magazine subscriptions "Sixty Days Of Prayer" which expires 06/2023 and "Strength and ****** which expire 12/2023 which you will continue to receive.
Please allow 4-6 weeks for all Guideposts promotional mailing to cease. There may be mailings in transit to you.
Thank you for being a loyal customer for many years. We hope to have the opportunity to serve you again in the future.
*************************, **************** Manager
Group Account ********************
**************

Customer Answer
Date: 09/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Customer Answer
Date: 09/21/2022
See attached doc
Business Response
Date: 09/21/2022
Dear ********************************,
Thank you for contacting us once again. As stated in our previous response. Please allow 4-6 weeks for all Guideposts promotional mailing to cease. There may be mailings in transit to you. Please l accept my apology for any inconvenience..
Best regards,
*************************, **************** Manager
Group Account Services
**************..

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C D S Global is NOT a BBB Accredited Business.