We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Locksmith

The GomeX Locksmith Solution

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called locksmith because key broke and was stranded. He has done nothing but play games. There isn't even enough space to type out all of the nonsense i have been put through by him. He showed up with a non compatible key/fob after he had asked what make/model/year my car was. Gave me a key that only works if I hold it against my fob from the broken key. He promised a new key and fob that work. He has made me come out of my way to go to his shop 3 times and I still do not have a working key. I asked him to refund $110 of what i paid since he didn't provide a working key and didn't even get the broken piece out of the door. He just keeps playing games and lying, saying he called me when he didn't and other lies like that. I told him this was the last chance and then he needed to give me a refund. He did not meet the conditions I stated and continued with the games. I originally only wanted a 50% discount, but after wasting my time and gas on 3 separate occasions, I feel it should be a $200 refund

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/27/23, one lock went bad in our controlled drug box. We are a hospital (I am the owner) and by law we are required to have controlled drugs in a double-locked box. GomeX came right away and said that the lock could not be opened or repaired; the lock had to be removed. He removed the bad lock and said he would order a new one and be back at the end of the week to install the new lock. I paid $325 for that visit (removing the lock), the new lock, and the installation of the new lock. I also included a $65 tip. The guy never came back, so on 12/7 I called and he said the lock was special order and should be arriving soon. On 12/12, I called and was told that they should have the lock by the end of the week and they would come install the lock as soon as they got it. I then was out sick for a week and I put my practice manager in charge of the issue. She called and spoke with the owner of GomeX. He said a contracted worker would be over on 12/29 to install the new lock. He did not show up. She called 12/30 and the owner said he would be out that day. He did not show up, so she called him. He said he was in **** and could not install the lock that day. She called 1/2/24 and spoke with the same guy for the 3rd time. He said he would be at our hospital that same day and he promised he would call if he could not make it. He never showed and never called. We have been functioning with only 1 lock on our controlled drug box since he removed the lock on 11/27/23, which puts us in danger of breaking the law!

The GomeX Locksmith Solution is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.