Complaints
Customer Complaints Summary
- 83 total complaints in the last 3 years.
- 31 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I subscribe to the Sweepstakes Newsletters, but it keeps adding me to all of the Meredith Network of Sites subscriptions. They updated part of their websites a few months ago and you can no longer unsubscribe from any of their emails anymore. Every time you go to update your email subscription settings, the page doesn't load. This goes for all of the Meredith Network of Sites. Isn't it illegal to not have an option to opt of our receiving emails??
Business Response
Date: 01/11/2023
This user was subscribed to BHG Sweepstakes newsletter which as been unsubscribed. No other subscriptions exist for them.
Thank you
Customer Answer
Date: 01/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have since this complaint fixed their opt out option on their website.
Sincerely,
***********************Initial Complaint
Date:09/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a package,Celbrate the Season, and 2 pamphlets. I DID NOT ORDET THIS MERCHANDISE. DO NOT WANT IT. Send prepaid postage to return these books to you. Credit me the $15 charge. I am 82 years old and do not order books such as these. To send books not ordered SHOULD BE A CRIME.Business Response
Date: 09/28/2022
We apologize for any inconvenience ************************** experienced regarding Meredith Annual Books.
Instead of returning it to us, we would like ************************** to keep it with our compliments. We have cancelled the balance due there is no further obligation.
We have discontinued the book series.
Customer Answer
Date: 10/06/2022
Received your response dated 9/28/22, in regard to the above complaint.
I am satisfied with DotMeridith's solution and the cancelation of the Balance Due.
Initial Complaint
Date:09/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just today September one 2022 I received three emails from three different magazines that I have subscriptions to. Each one of them said that they were going to auto renew my subscription. I do not want this auto renewed. I tried calling the phone number and its within business hours and it says its no longer available. I tried emailing and every time I send an email it tells me I have an invalid email its the email Ive had forever its the one that they sent me these auto renewals for. I want someone to let me know that they are not going to auto renew my subscription to food and wine, travel leisure and real simple. Its so convenient that I cant seem to reach out to anyone at this company to let them know this I do not remember my password Ive tried every password that I can think of and I tried to get them to send me 10 times a password reset and I still cannot get an email to that effect. I am not happy!!Business Response
Date: 09/02/2022
We apologize for any inconvenience ****************** has experienced.
We have removed Ms. ******** name from our auto renewal lists.
For future reference, our customer service numbers at:
Food & Wine-**************
Real Simple-**************
Travel+Leisure-**************
Initial Complaint
Date:08/31/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Set up so as not to be able to cancel subscription. Website does not accept password, not does it send link to reset. Phone number presents no way to speak with representatives. Website Chat is disabled. Select email directs you back to Website login page. Voice response system puts you in endless loop. I have read that People ******** and its subsidiaries are going digital only. Suspect this is reason company is denying cancellations.Business Response
Date: 09/13/2022
We sincerely apologize for any inconvenience ****************** has experienced regarding People.
We have processed a refund in the amount of $187.12 to the credit card that was charged.
The customer service phone number for People is **************.
Initial Complaint
Date:08/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has repeatedly sent me calendars that I did not order. Even after contacting them several times and being reassured in a phone call by an actual employee that my information was deleted from their records, the calendars and bills continued. I tried sending one back, no reply. I will no longer send these back.Business Response
Date: 08/30/2022
We apologize for any inconvenience ********************** has experienced.
Instead of returning the Calendar to us, we would like her to keep it with our compliments. We have cancelled the balance due, there is no further obligation.
We have discontinued your Calendar series for ***********************
Customer Answer
Date: 08/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:08/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is about Meredith corporation's practice of sending printed material that was never ordered and then billing for it. There is no way provided to cancel the automatic order. We have sent a letter trying to stop the process along with the returned item but the result is the same. They sent an APQ calendar and charged $26.88 for it. The last bill was for account *********** on 8/5/2022. I have noticed that I am not the only one who has experienced this problem. It has become the way they push their product.Business Response
Date: 08/16/2022
We apologize for any inconvenience **************** has experienced regarding Meredith Annual Books.
Instead of returning the Calendar to us, we would like her to keep it with our compliments. We have cancelled the balance due there is no further obligation.
We have discontinued her Calendar series as requested.
Initial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting cookbooks and being charged from Better Homes and Gardens and I can't get them to stop. I tried emailing them, and the email address doesn't work ******************* I tried their on-line chat, and they wanted my credit card number. I tried calling them, ************ or ************ and the guy on the phone "*******************" wanted me to allow him to take control of my computer to "verify my payment." There is something seriously wrong going on here. I need help getting them to stop sending me cookbooks which they then **** me for.Business Response
Date: 08/02/2022
We apologize for any inconvenience ****************** has experienced regarding Meredith Annual Books.
We have cancelled the balance due there is no further obligation.
We have discontinued the book series.
Initial Complaint
Date:07/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A book 2022 Christmas With Southern Living was sent to my home that was not ordered. Later, an invoice was sent for this unwanted book. This was not a transaction initiated by me and I do not want it nor am obligated to pay for it.Business Response
Date: 07/27/2022
We apologize for any inconvenience **************** has experienced.
Instead of returning the book to us, we would like Ms. ************ to keep it with our compliments. We have cancelled the balance due and there is no further obligation.
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