Complaints
Customer Complaints Summary
- 82 total complaints in the last 3 years.
- 31 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
View Attachment
Business Response
Date: 02/16/2023
The subscription to People for **************** was processed for 54 issue for $90.00. We are not able to process a refund as $90.00 was the lowest price available.
The address was updated on December 9, 2022, and the subscription was extended for any missed issues.
Our records show your subscription will expire with the May 22, 2023 issue.
An unpaid subscription has been cancelled as we require payment in advance.
You will need to contact the other publications regarding the subscriptions.
Customer Answer
Date: 03/21/2023
Complaint: 19406537
I am rejecting this response because: See attatched doc
Sincerely,
****** #******* ******Business Response
Date: 03/21/2023
The lowest rate we offered at the time of subscription was $90.00 for a 54 issue subscription. We are unable to refund this amount as there are only 7 issues remaining on the subscription. Our records show your subscription will expire with the May 22, 2023 issue. This customer can renew the subscription with a better offer if one was received.
This customer will need to contact the other publications regarding the subscriptions.Initial Complaint
Date:01/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received advertisement mail from ******************** back in October of 2022, showing how to order their magazine. It directed me to place the order online, via magazines.com. I placed an order for a 2 year subscription. I was promised 2 years of magazines, as well as 2 bonus cook books for a little over $12. I was billed on October 13, 2022 and told the magazine was shipped out around October 22, 2022; however it is now January 22, 2023 and I havent received any magazines or cook books. I have sent 2 emails to their customer service in regards to my order and never hear back. I called their customer service center last week and was told by a representative that they shipped out my order late October 2022 and to make up for me not receiving anything, they would send 3 extra months for free and to expect it soon. Now today, I have received a letter from them claiming that they take no responsibility for me never receiving the magazine and that I have to contact my local post office. I know that the **** is not responsible for my missing mail because I have Informed Delivery Digest and each piece of mail that is set to arrive to my address is scanned and emailed to me before it arrives. I have never seen these magazines show up on my informed delivery. Therefore they were not stolen and just never sent. They also included a different contact email for customer service than the original one I spoke with. My account number for this magazine is **********. I also filed a service request case with the **** #: ********. I feel Ive been scammed.Business Response
Date: 01/24/2023
We apologize for any inconvenience **************** has experienced.
Our records show the October/November 2022 issue and the December/January ************************************** a timely manner:
***********************
1850 ***************
*********, ** 94533We have extended three issues for the issues missed.
The February/March 2023 issue should arrive no later then February 10, 2023.
Customer Answer
Date: 01/24/2023
Complaint: 18878684
I am rejecting this response because:After they verbally told me, on the phone, that I would receive 3 extra issues as an apology for the ones that never arrived, they sent me a letter taking no responsibility for the issues missed and telling me it was the **** fault that they didnt arrive. According to my Informed Deliver Digest, through ****, they never were sent to my address to begin with. The Deliver Digest scans all mail pieces, including magazines, that are scheduled to be delivered to my address. If I dont begin receiving the ones they claim will arrive in February, I would like a refund for the amount of $12.00, which was charged to my **** on 10/13/2022.
Sincerely,
***********************Business Response
Date: 01/25/2023
The October/November 2022 and the December/January issues were sent to *****************
When subscribers are missing issues, we suggest they
1. Ask the local Postmaster the reason for the late or nondelivery of their issues.
2. Contact the ************* ************** at **************.
3. Visit the **** website at www.****.com and at the bottom of their home page follow the "Contact US" link and click on the Consumer Feedback-email.We have extended the subscription three issues.
The February/March 2023 issue should arrive no later than February 10, 2023.
Initial Complaint
Date:01/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/9/22 my credit card was charged $21.00 and $27.95 for two magazines that auto-renewed through the Magazines.com website. I had been unable to reset my password to access my account to cancel auto-renew prior to the charges. I contacted Magazines.com via phone on 12/10/22 and was told the auto-renewal would be cancelled and the charges of $21.00 and $27.95 would be refunded to my credit card in **** business days. No refund came through my card so I contacted Magazines.com again, this time via email, on 12/28/22. A response indicated they were investigating and would respond within 48 business hours. Again I received no response, and I followed up with another email on 1/12/23. To date I have received no response. I was assigned case ID ********. The charges of $21.00 and $27.95 relate to magazines ************ and HGTV.Business Response
Date: 02/08/2023
The response was directly sent to the complainant on 2/8/2023.Customer Answer
Date: 02/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:01/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello I ordered a magazine subscription on November 11, 2022. I have not received any issues to date. -- Jan 16, 2023 - I emailed DotDash Meredith ("Meredith Annual Books" - ***************************** with my order # attached, and asked when I would receive my first issue. - The response was: they couldn't locate my order (despite me giving them an order #!!!), and for me to send my full mailing address etc., which I did. - Jan 18, 2023 - I received a response stating that my order was processed in November 2022, and I should [have] receive[d] my first issue in two to three weeks. - This must be a standard response, as it has now been over 10 weeks and my first issues has not been received. Therefore, I want to have my subscription cancelled immediately and a full refund made to my credit card of $33.60USD.Business Response
Date: 01/19/2023
We apologize for any inconvenience ************ has experienced.
Country Home is published four times per year.
The subscription was set to begin with the Spring 2023 issue.
The subscription has now been cancelled.
We are in the process of forwarding the refund information to the credit card company or your other payment method account, such as PayPal, Apple Pay, etc.
Customer Answer
Date: 01/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:01/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a senior citizen who originally requested and paid for a one-year subscription to ************************ through Dotdash Meredith. Since then I have been receiving books that I did not order and am being charged for them. I have attempted to cancel the entire subscription by sending a letter to Dotdash Meredith, but there has been no acknowledgement and the books (and bills) keep coming. Their website has no option to cancel and the phone number listed does not connect me with someone who I can interface with help to resolve this issue. The latest bill includes charges for other purchases without explanation of what was ordered. Acct# *********Business Response
Date: 01/19/2023
We apologize for any inconvenience ************** has experienced regarding Meredith Time Books.
Instead of returning it to us, we would like ************** to keep it with our compliments. We have cancelled the balance due and there is no further obligation.
Customer Answer
Date: 01/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:01/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received an unsolicited book, 2022 Christmas with SL which I returned but subsequently received a bill thanking me for my order (which I did not make) and requesting payment of $41.04 which I do not plan to pay. I do not want this unpaid charge on my credit history.Business Response
Date: 01/10/2023
Instead of returning it to us, we would like **************** to keep it with our compliments. We have cancelled the balance due and there is no further obligation.
We have discontinued the book series.
Initial Complaint
Date:12/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a cook book i DID NOT ORDER and i keep getting bills for said book. I emailed the email address provided on the bill, yet it came back with mailer-daemon (we were unable to deliver to this email address- which was ****************** I wanted the issue to be documented and thats why i chose to email. I had preconceived called, and nothing was resolved; hence my insistance to email them. I dont think i should pay for something i didnt order, even if its only $10.95. The account number associated with this is: ***********.Business Response
Date: 12/26/2022
We apologize for any inconvenience Ms. ******** has experienced regarding Meredith Annual Books.
Instead of returning the book to us, we would like Ms. ******** to keep it with our compliments. We have cancelled the balance due and there is no further obligation.
Initial Complaint
Date:12/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business keeps sending books American Patchwork and Quilting that I did not order. Account ***********. Then I need to spend money on return shipping to return the item that i did not even order. Otherwise I am charged for the item and initial shipping and taxes. This business practice seems shady and I would like them to stop sending me things that I have not ordered. This has been going on for years.Business Response
Date: 12/06/2022
We apologize for any inconvenience **************** has experienced regarding Meredith Annual Books.
Instead of returning the book to us, we would like **************** to keep it with our compliments. We have cancelled the balance due there is no further obligation.
Initial Complaint
Date:10/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
July 26 2022 I received a calendar I did not order from American Patchwork. It stated that they were going to send me a calendar every year if I did not cancel subscription. As you can see in the attachments I tried to, email address goes nowhere. It said I could call and cancel, yet they did not provide a phone number. I could send it back if not wanted. I did check out the website to find I have to pay the postage to return the calendar. I'm not paying to return something I did not order. Account ***********Business Response
Date: 10/21/2022
We apologize for any inconvenience **************** has experienced regarding Meredith Annual Books.
Instead of returning the Calendar to us, we would like her to keep the book with our compliments. We have cancelled the balance due there is no further obligation. We have also removed Ms,. ****** from future mailings.
Initial Complaint
Date:10/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have recieved an unsolicited calender from Southern Living Books. The calender came with a bill for $33.48.Business Response
Date: 10/11/2022
Instead of returning it to us, we would like **************** to keep the Calendar with our compliments. We have cancelled the balance due and is no further obligation.
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