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Business Profile

Storage Units

Dino's Storage

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dino's Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dino's Storage has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lost my card on Sunday April 27th coming back from a family Emergency out of state. Monday April 28 I noticed I did not have my card. I called my bank to replace the card. They shipped out a new card, I received it on May 3rd. As soon as I got the card, I sat down and switched all my auto payments. When entering in the information for Dino Storage, the first time when trying to complete the transaction- I received an error message, almost like the **** did not load or timed out trying to load. I reentered all the information and submitted it. This time I received no Error message and assumed it went through. Monday ******* Called me. I explained I made the payment Saturday. She said great, thanks. Never once with the intention of saying well there will be late fee because today is the cut off etc. Then she emailed me, which is where this chain began. In there she said as long as the **** said accepted I should be fine. I followed up on the matters several times, as their responses were very delayed. Finally Saturday, I called the bank, canceled the pending payment and resubmitted. The bank confirmed the money was waiting for the receiver to pull. Here is an attached screenshot of the shipping confirmation from my bank. and I found in my transactions that it was showing pending with the correct card number. Whatever internet glitch happened with ****, should not be my problem. I have never once been late, and every other business I changed that day had no issues getting their payment. I would have been happy to pay another way however the 3 ways that I have been told to make a payment are 1. Debit card- Which you can see I did not have. 2. ACH- which I was told could take several days to set up. 3. Mail a money order to omaha. The chances of waiting for my debit card arrive were the best odds of getting the money to you in time and safely.

      Business Response

      Date: 05/20/2025

      When tenants make a payment they receive a payment confirmation with an approval code. If submitting a payment the tenant does not receive a payment confirmation and approved message, the payment did not go through for many reasons.  

      Customer Answer

      Date: 05/21/2025

       
      Complaint: 23332352

      I am rejecting this response because this does not conclude a resolution. I had attached a document that showed the money was pending from my bank. My bank approved the charged, pulled the money and waited for the merchant to pull the funds. My bank would not be showing this as pending payment if their payment system did not Confirm the payment like they are stating. I did not screen shot the approval code like they are referring to, because I was unaware this would be problem. I don't screenshot every payment conformation because I have not had this issue previously. However I have statements showing it was paid with the new card, before the due date. I did my due diligence as a tenant to make sure my payment was made on time, I maintained communication with the office, they said "you should be good", I was very communicative throughout this process. I had to follow up with the office several times due to the lack of communication on their end, I am still waiting for email response and a phone call. Its showing of a company how they are treating a tenant, and willing to loose a customer over a ***** error on their end. 

       I should not be responsible for the ***** late fee due to their error in their processing systems. 

      Sincerely,

      Aubreeanna Sink

    Dino's Storage is NOT a BBB Accredited Business.

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