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Business Profile

Home Health Care

Rotech Health Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Health Care.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill in the mail from Rotech for almost $5,000. When I called Rotech they said that I owed the money because I didn't pass the doctor qualification ******** needed in order for me to continue receiving their oxygen products. Rotech only reached out to me on two separate occasions, once on 9/21/2023 and once on 12/4/2023 to try and pick up their equipment. The only notification I got from Rotech was an email on the day of those dates listed above stating they were on their way. No other attempts to work with me to set up a time I could call off of work to be home so they could pick up the equipment. Only notifying me a couple hours before they want to pick up their equipment is unacceptable. It doesn't allow me the time to schedule off work. Fast forward to just a couple days ago, and I receive a bill stating I owe for equipment that my insurance didn't pay for. All I have in my possession are Oxygen tanks that are completely empty and an Oxygen concentrator all of which haven't been serviced in over a year. They want to charge me for equipment that hasn't been serviced and they haven't even made a valid attempt to collect their products that they're saying I owe them for. I have called Rotech twice since receiving this bill and have requested a call back both times. One call i requested someone from billing to call me and I requested that a manager call me so i could discuss this issue further. Its been over a week and I have not received a phone call from anyone. I am beyond frustrated. This is extremely taxing to my mental health which I struggle with a lot and I've been thinking about seeking legal counsel for advice on how I should proceed further. Something needs to be done about this. Thank you for your time.

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 20th of 2023, Rotech shipped me C-Pap equipment that was only partially covered by my insurance company. Rotech had already sent me the same equipment a few months prior. Rotech uses a company called carecentrix for their billing. I knew something wasn't right with that shipment as I had just received head gear, a mask, hose, and filter recently. I did not open the packaging and waited for a bill from carecentrix. Last Saturday, I received a bill from carecentrix on behalf of Rotech for ******. I called today to speak with Rotech and their policy is that they only allow return of equipment within 3 days. Rotech claims that I signed up for a vip service on 6/14/2020. I do not recall signing this document. However, they say the document is uploaded in the system. They told me my balance was 20 dollars. However, I have a bill for ******. They refuse to allow return of the equipment or adjust my bill for equipment that I did not ask for.

Rotech Health Care is NOT a BBB Accredited Business.

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