We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Book Publishers

Kendall Hunt Publishing Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Reviews

This profile includes reviews for Kendall Hunt Publishing Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kendall Hunt Publishing Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 5 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Peggy B

      Date: 02/16/2024

      Peggy B

      Date: 02/16/2024

      In 2014, *********************** published an all-inclusive cultural, art history, art education, and art criticism book written by the (two) authors. We have faithfully followed purchases made by at least 8 institutions and others (Below the Surface: Ethnic Echoes in ******** Modern and Contemporary Art). Other individual and HBCU colleges have used the book, which has circulated in this country and on other continents. *********************** never asked us for an account to deposit royalties, Since 2014 we have not received a *****.

      Kendall Hunt Publishing Company

      Date: 02/26/2024

      Per the contract, royalties are not owed until the first print run sells out, which has not happened.

    • Avery V

      Date: 02/04/2024

      Avery V

      Date: 02/04/2024

      I placed an order and within 20 minutes I emailed asking to return because I realized it was not the right book. They said it was too late, shipped it anyways, and I had to pay $15 to ship it back. Horrible customer service.

      Kendall Hunt Publishing Company

      Date: 02/14/2024

      We do have a protocol in place when a customer places an order we can cancel the order before it drops to shipping. However, if the order drops to shipping before we get the call, we are not able to stop the order from shipping. This is an efficient process that gets the customer the product as quickly as possible. We are sorry for the inconvenience this customer experienced.

    • Beverly L

      Date: 01/09/2024

      Beverly L

      Date: 01/09/2024

      The reviews for this publishing company, Kendall ****, truly is not misleading. Their customer service is deplorable. I have had an issue with an online purchase to which they refused to solve but rather keep the money. They don't have any communication skills experience to value the customer but rather they will take the route to attack you and behave like cowboys. The charge was a fraud and they should be solving it.

      Kendall Hunt Publishing Company

      Date: 02/02/2024

      We have tried to connect with this customer using the email address provided but she hasn't responded and her information does not exist in our system.

    • Dominic D

      Date: 02/13/2023

      Horrible customer service. I made a purchase for a website access code, and was immediately charged for it, although I never received the access code that I paid for. I reached out to their customer support via email, and never received a response. I purchased the access code again after using a 14-day free trial, and was finally able to receive the code that I needed. After two weeks of not hearing back from customer support, I sent a follow-up email regarding the situation. After an additional two weeks pass with no reply, I disputed the original charge with my bank. Shortly after, I received an email from KH stating that my website access was terminated due to my dispute. This is now my third time being charged for one single access code, and I am not very happy.

    • Joshua H

      Date: 02/08/2023

      Joshua H

      Date: 02/08/2023

      I have never had a worse customer service experience when working with an ebook distributor.

      Kendall Hunt bought out Cirrus recently, which we used in two programs at our school. As part of that, they changed how content integrated in our learning management system. This change broke everything, we have received very little help in fixing it, and will usually go weeks without responses to our questions/requests even with multiple promptings in the interim.

      Kendall Hunt Publishing Company

      Date: 02/22/2023

      Kendall Hunt acquired Paradigm Education Solutions excited about the quality of the content and long-standing history of serving customers in the post-secondary, workforce, and corrections markets. Our commitment to continue to serve our customers in these markets has not waivered. To ensure we can continue to provide the best content, in the most secure and stable environment, our team worked tirelessly to enhance the platform and recently released Cirrus 2.0.

      Our purpose in moving to Cirrus 2.0 is to deliver an advanced platform offering more security, faster load times, and browser flexibility. However, we recognize that some of our customers have not experienced a smooth transition. During this period, our organization was impacted by a network outage that impacted our response time to customers.

      Paradigm Education Solutions and the entire Kendall Hunt family of companies are committed to providing the best possible learner and educator experience in helping students achieve the skills, knowledge, and confidence to find success in their selected career paths. For Paradigm customers who have questions, please email [email protected].

    Kendall Hunt Publishing Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.