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Business Profile

Fire and Water Damage Restoration

SERVPRO of Des Moines NW

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Servpro began mitigation for water loss in kitchen May 2024. Asbestos testing positive. Abatement performance took several visits. Servpro went **** In August received call from Servpro for outstanding balance of 7700$. Disputed charges. Servpro sent two men to review duplicate and undone services. They were to adjust the charges and get back to me. I called in October ish to see if insurance had paid. ***** ******* said they were only seeking payment for the abatement since other work had not been performed by Servpro. Did not hear from Servpro until **** ***** called regarding past due amount for original disputed billing. I requested all documentation from **** and after two weeks he met at my house with original disputed billing. I am requesting mediation with Servpro and all receipts, invoices, pictures, internal communications regarding services purported to have been done. I contacted my insurance company for documentation and they paid Servpro the entire amount.

    Business Response

    Date: 01/17/2025

    You have filed the complaint with the wrong SERVPRO franchise.  ***** ******* and **** ***** are employed by SERVPRO of Des Moines NW in ****** IA.  SERVPRO's are independently owned and operated.  Please reach out to that franchise location for assistance. If you need anything in the future we are here to help though and you can reach out to our team.

SERVPRO of Des Moines NW is NOT a BBB Accredited Business.

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