Reviews

Review Details

• Review fromAlex E

  Date: 09/18/2024

  1 star
  Horrible experience. I purchased a product from them that is lost in the mail and they refused to return my money until they go through their investigation. Its been 2 weeks since I ordered it and they still want to wait instead of replacing the unit immediately to keep their customer happy they chose to write several emails explaining their process. They are absolutely terrible at customer service and support.

• Review fromAnthony F

  Date: 02/13/2024

  5 stars
  Order late Friday shipped on Tue arrived Saturday. Live on **********. I read bad things on the net. They dont ship on wk ends. They shipped in 2 days. Everythig was perfect but one piece missing from unopened blister pack Not Brownells fault. The press dies and rest are great. I called and they fixed it right there. Shipped free same day. I am very happy with Brownells. To top this I used a $30.00 off with coupon at purchase. They have some of the best prices out there. To address complaints about shipping and customer service I was treated very well even when an issue occurred. My first purchase and will be buying more from them. They earned my trust and respect.

• Review fromClifford S

  Date: 12/27/2023

  1 star
  Asked for a price adjustment on an item purchased through them when they put the same item on sale less than a week later. Asked about returning the item I just purchased and I was originally told that the original shipping cost would not be refunded so I asked why since their policy didnt state that it wouldnt be. Their policy changed twice from we dont refund original shipping cost to its based on a case by case situation. If I wouldve known their 100% satisfaction guarantee for completely free, wording in their listed policy didnt include a 100% refund I probably would have ordered somewhere else. Complete fraud and a violation of the *** of 2007. Buyer beware of their everchanging non-listed policies.

• Review fromWilliam B

  Date: 12/14/2023

  1 star
  Paid $59 (this incl ********** for two billet machined Aero Precision trigger guards. ***** arrived with wrong screws. Requested a refund. ********** website flush with pledges of satisfaction guaranteed - refunded me $39. "We typically don't refund tax or S/H." Hmm?? I get to pay $20 for NOT receiving what I ordered. Shame on you **********!!

• Review fromMichael S

  Date: 10/03/2023

  1 star
  What has happened? My interactions with the Brownells staff have gone into the dumpster.I was overseas for a long assignment and made several purchases that were sent to my ** address, my sons (as gifts) and my brother. For years, there was no issue.Suddenly, after moving back to the U.S., I placed an order for hunting season and ***********************?, Export Coordinator Has got involved and cancelled my order 3 times.Has Brownells gone WOKE?Ridiculous!.. Im going elsewhere.

• Review fromTa W

  Date: 09/28/2023

  1 star
  Made an order, had to call to confirm that I made the order, had to send a picture of my ID and credit card to confirm that it was actually me that made the order, and the next day I get an email informing me the product doesn't actually exist and they can't send it. This company, Brownells, is an embarrassment to our beautiful capitalist country and the owners should lose their privilege to operate a business like this.

• Review fromWilliam K

  Date: 07/21/2023

  1 star
  If I could give this company 0 stars I would have.I ordered a tool and payed $39.00 to have it shipped over night next day.it didn’t show up the next day.then fed ex said it’s “out for delivery” today Friday 7-21-23. Keep in mind I payed to have this toll aired over night and was suppose to show up 7-20-23.I Now I received a text from fed ex saying it won’t be delivered until Monday 7-24-23 witch will end up being a lie and not happening so I called brownells customer service and they refuse to issue me a refund.I told them I’m not going to pay for a service that I didn’t receive and a product that from past experiences I will never have delivered and they refused to give me my money back.I will never order from them again even if my life depended on it.very unprofessional.Brownells are thieves 100%

• Review fromGregory H

  Date: 05/31/2023

  1 star
  To Whom It may concern ::
  
  I would like to indicate that both Company Brownells, Inc ,and the manufacturer Sig Sauer have both been ask to refund my money($531.66) or replace the weapon that they claim is userable. I want BBB to be aware of the fact that the bullets that this weapon was loaded with was purchase , along with the pistol from The Company Brownells. (9mm bullets). Neither Brownells, Inc not the Manufacture Sig Sauser indicated in their renew of this situation that this weapon has additional tool that must be used, in order to load the bullets in the cartridge holder. Both the Manufacture Sig Sauer ,and Brownells, Inc was aware that this weapon has some defective in the loading and unload of their weapons. As a consumer this should have been brought to my attention, before I decide to purchase this weapon. Knowing that any weapon that has a defect could cause serious bodily harm. This weapon has jammed on me to the point where I has to this this new pistol to a gun specialist , in order, get the bullet out of the chamber. This weapon specialist indicated that the side or something was causing this weapon to not function normal. I informed both parties that of the seriousness of having a weapon that could malfunction at any minute. I have ask both the seller(Brownells, Inc) and the manufacturer(Sig Sauer) to refund my money , and I will return the weapon immediately.

• Review fromC. T.

  Date: 03/25/2023

  1 star
  Received fraudulent items from them. They were listed as legit products (even with proper Manufacturing UPC's) however the items were not. Contacted support, someone was supposed to look into it and contact me back a day later, its now been a week and I can't get an answer.

• Review fromBruce M

  Date: 03/09/2023

  1 star
  There should be a 0 rating because that fits brownells. I'll never order from brownells again! They ship hazmat with FedEx who can't understand to deliver later in the day. My order got canceled and supposed to be returned but fedex screwed up and I will not get my refund until the primers returned. NEVER AGAIN!