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Business Profile

Pattern Maker

Sig Manufacturing CO Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pattern Maker.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order through their website on Jan. 3 totaling $161.14 which was deducted from my bank account. The very next day I received an email saying the majority of items were not in stock. I requested they cancel the order, which they did. Several emails have been exchanged about the refund but still cant tell me when to expect a refund. I was told it will be issued shortly. I asked what did shortly mean and was told she had no idea as they only issue refunds at certain times.

  • Initial Complaint

    Date:12/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $170.19 to Sig Manufacturing for order #***** on January 24, 2022. When notified product would not be available for several months, I asked for refund. I have called several times since then and they cannot resolve the issue. They keep saying I am one of many waiting on a refund while the business is changing ownership.

  • Initial Complaint

    Date:11/15/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a plane kit in Nov of 2021. They charged my card when I placed the order even though the kit I ordered was not in stock. I have never received the kit or refund. I call them every month and still have not received my refund of $200 .09

    Business Response

    Date: 11/23/2022

    I have refunded the money back to ***********************.

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband placed an order on 8/16/2022 for an item that appeared to be available. Shortly after ordering product received email that item was out of stock and a refund would be issued. It is 2 months later and still no refund. My husband has reached out 2 or 3 times already and this company won't refund the funds.

    Business Response

    Date: 11/03/2022

    It was refunded to the customer on October *******

    Customer Answer

    Date: 11/03/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They did issue the refund as well. It shouldn't have taken these steps for them to issue a refund. This is an ongoing issue with this company. 


    Sincerely,

    ***************

Sig Manufacturing CO Inc is NOT a BBB Accredited Business.

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