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Business Profile

Transmission

Precision of New Hampton Inc

This business is NOT BBB Accredited.

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1

Average of 1 Customer Review

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Review Details

  • Sean R

    Date: 06/13/2023

    The torque converter I purchased of theirs is pretty good but my customer service experience with precision of new hampton was the worst I have ever had with any company ever. This is how it went: I call precision of new hampton about ordering a torque converter. About two hours later I was called back and told to order from their nearest distributer the next state over from me (a 4 hour drive from me, kinda inconvenient to drive that far but I needed the part) That distributor wanted to help me out and then called precision of new hampton for me in order to try and find if there was a closer distributor to me. Precision of new hampton told them the name of a distributor that was supposed to be closer but was actually even further (5 hours from me). So then I get In touch with that distributor and they made me aware of the fact that precision of new hampton has a warehouse location (with the part I needed in stock) less than 45 minutes from my address. He also suggested calling them to request an exception to their no-selling-direct-to-costomer policy In the interest of good customer service. Precision of new hampton told me they "have too many customers" already and they I would have to drive down to (the four hour away) distributer to buy my part. I really don't understand why a company would chose to do business like this. I unfortunately needed that torque converter asap and was forced to drive the next state over when the part literally exists 45 minutes away from my house at one of this company's warehoses. The least they could have done was let me pay through the dealer but let me pick up from precision's warehouse instead of having to drive 4 hours (over 8 hour round trip) to pick up the torque converter.

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