Reviews

This profile includes reviews for Pella Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pella Corporation has 24 locations, listed below.

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  Pella Corporation

  102 Main Street Pella, IA 50219-2198

• 

  Pella Windows & Doors of South Burlington

  340 Dorset St Ste 3 South Burlington, VT 05403

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  Pella Windows & Doors, Inc.

  6546 Weatherfield Ct., Bldg. C, #1 Maumee, OH 43537

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  Pella Windows & Doors, Inc.

  451 W Dussel Dr Maumee, OH 43537

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  Pella Windows & Doors

  1077 Bright Rd Findlay, OH 45840

Review Details

• Review fromRose G

  Date: 06/25/2025

  5 stars
  CEO PELLA CORP *******************************,I purchased 2 PELLA windows two months ago and I still have not received the windows. They told me that they the window would come on the following dates: June 5, 14, 17, 24; but the window did not come at any of the promised dates cited above. I have had a boarded up window space in my bed room for 2 months because the first order was not the correct size for the window!I hope this problem can be resolved soon.

• Review fromShane P

  Date: 05/21/2025

  1 star
  Sure would be nice if someone would actually return my call to service my entire house full of your doors. Left multiple voicemails and filled out your online request twice and have gotten nowhere..

• Review fromBrandon H

  Date: 05/06/2025

  1 star
  We've owned Pella windows and doors for many years. In the past it was a little slow getting service, but it worked out in the end. Now it's impossible to get service and almost impossible to talk to anyone. I've tried for almost a month now and can't get my doors serviced. I've tried calling and sitting on hold forever and also visiting their product support online. I would NEVER buy another Pella product again!

• Review fromVeronica L

  Date: 04/24/2025

  5 stars
  I been a Pellas corporation costumer for 18 years, now 2025 they've been working with my husband and I, all for the the best. ***** and all the crew, better than better Know I'm gonna need another door, and guess what ...Going to Pellas again T.K. ?? Cliente de la compaia de Pellas por 18 aos, ha sido un placer hacer negocio con ellos, desde el frente hasta entrega..Ha sido un placer y gracias por sus servicos...A ***** y ** equpo

• Review fromDale Y

  Date: 04/17/2025

  1 star
  Had a crack in a upper Sash of a double hung window. So I went on their online store, and ordered a replacement. The next day, I checked to see if it would fit my older series window, and it would not. They said no problem, they would cancel, and get me the right one. They needed information like sizes, etched serial number on glass, etc. I also ordered a seal for one of my doors. I said will that seal be sent or cancelled, they said order it again, because the whole ordered was cancelled. A few weeks later, 2 seals show up, then the Sash. I compared the Sash to the old one, and totally different. I called up, and that is when the problems began. They said I ordered 2 seals and could not be returned, and the Sash was rapidly produced, so I could not return that. What? one day, and you said it was cancelled? Then the one they sent was not complete, it was missing provisions for the cam locks. So I said, since I have to eat this Sash, I want it right, so I can sell it. So I tried to send back, so it could be completed, and they said it was right, and they would do nothing. I have never had such a problem with a large company before. So much money spent on windows and doors, and zero support afterwards. I would definitely go to a another manufacturer.

• Review fromAlicia B

  Date: 02/21/2025

  5 stars
  I love my pella windows. They were affordable, look nice, and came in a timely manner.

• Review fromMary A

  Date: 02/17/2025

  5 stars
  I just want to take a minute and congratulate Pella for having the best service personal possible. I just had the pleasure of having ***** and **** come to my home and replace the interior shades on my 18 year old beautiful Pella Window. I could not have asked for more professional or personable guys to visit my home. Thank you Pella..

• Review fromMichelle M

  Date: 02/10/2025

  1 star
  Bought a Pella sliding glass door and the it turned out to be warped from the factory. After paying thousands for the door, plus installation, all they offered for the piece of garbage door is $500.00.

• Review fromJP L

  Date: 11/21/2024

  1 star
  We received Pella marketing material in the mail in May of 2018 that advertised a warranty which covered "products and installation including labor for up to 10 years". We purchased 13 ********** less than five years, there were signs of installation issues evidenced by rotted siding around some of the windows. We hired a contractor in May of 2021 and again in January of 2024 to do repairs on our siding. Because the damage was significant, we contacted Pella. On February 20th, two Pella representatives performed a cursory inspection but shared that unless the wood siding on the home was removed, they would not be able to inspect the damage thoroughly. They did find that the caulk applied on the outside of the trim was subpar relative to industry standards. They also acknowledged that the flashing did not always overlap the Tyvek. We took their advice and in April removed the rest of the siding on our home and invited Pella back to inspect the damage. This time we received no response from the two individuals that performed the original inspection. We reached out to Pella customer service and learned that in a report summary prepared by the two installers, the caulk around the windows had gaps between the cedar siding and the azek board and caulking should have been checked regularly and it was determined that neither windows nor installation were the cause of the damage to the house. This conclusion was determined without ever seeing the full extent of the damage, the faulty installation present, or consulting with us on our maintenance schedule. In additional correspondence with Pella customer service representative, ****** ****** wrote, Pella Corporation does not provide installation services and therefore does not warrant installation services. This a direct contradiction to the marketing material and our contract.

• Review fromIDA P

  Date: 11/21/2024

  1 star
  I am extremely upset and disheartened by the treatment I have received from the representatives of this company. I signed a contract for a new door, only to later discover that I was being charged $6,300 for a standard-sized doorsmaller than the size I actually need. This issue only came to light after a representative was sent out to measure the door.Within 24 hours of signing the contract, I stated my intent to cancel and sent an email to the appropriate parties listed on the contract for cancellations. I also reached out to the representative who sold me the door to inform him of my decision to cancel. His only response was ok. When I requested his managers contact information, he repeatedly ignored me until I sent multiple messages. Eventually, a managerwhose name I believe is Mattcalled me once, but I was unable to answer as I was at work. When my husband and I tried calling him back, he never returned the call. The representative I worked with was ***** ***. I followed up with another message expressing how disgraceful their behavior was, yet I still have not received a response about when my refund will be issued. The deposit was $3,195, and now I am left having to dispute the charge through **** while also dealing with Pellas lack of response. I even called Pella directly, but they offered no help and no clear direction on what steps I could take.