Reviews

Review Details

• Review fromMarcia J

  Date: 06/22/2023

  5 stars
  We heard about the ERC Program, but since our business is in the Virgin Islands, we felt it was only a program for companies in the mainland United States. Not until our accountant/bookkeeper, Mrs. Arnold, told us to try did we ask her for assistance getting this refund. Mrs. Arnold put us onto Amanda Smith and Michael Winters. Ms. Smith was absolutely cheerful and a pleasure to work with; she was specific about what information she needed to determine if we would qualify. Then our case was given to Mr. Winters. Oh, my goodness, we thought Ms. Smith was wonderful, then Mr. Winters took us over the top. His personality was comfortable, and he had a great sense of humor. Mr. Winters worked with HMS and Mrs. Arnold to submit our information on time. We received great news on May 14, 2023; we got refunded! Our company is in such need of these funds, and we are so grateful.
  
  Ms. Amanda Smith and Mr. Michael Winters, were the two individuals instrumental in getting this done. These individuals are hardworking and know their craft. I really hope that the management team of Innovation Refunds knows what gems they have with these two individuals.
  
  Thank you, Ms. Amanda Smith, and Michael Winters, for your dedication in getting this refund; we certainly appreciate it and hope you’re rewarded for your allegiance and contribution to the company.
  
  Ms. Johnson
  

• Review fromBelinda G

  Date: 06/21/2023

  5 stars
  Jeremy Shoars and Innovation Refunds were extremely helpful in the process of applying for our ERC tax credit. Jeremy was very professional and courteous. We could not have done it without them.

• Review fromLisa W

  Date: 06/15/2023

  1 star
  Submitted all the paperwork to Innovation January 2023 and have not received a refund yet. I understand that it could take months to process, but was told by the agent that my guaranteed date to receive the funds was May 24, 2023 it didn't happen. I was also told that a check was in their office with my name on it and they were waiting to receive a link from the IRS to direct deposit..well that never happened as well. Please watch out for these types of companies.

• Review fromLori R

  Date: 06/13/2023

  5 stars
  Used this company for the ERC tax credit. Everyone is very knowledgeable and their expertise in their field has been so helpful. Filed the paperwork in February with the IRS and as to date my checks started coming through. This is definitely a company that I would recommend, and have recommended to my fellow business owners.

• Review fromRobert C

  Date: 06/12/2023

  5 stars
  Innovation Refunds has been great to deal with. Chavis has been extremely helpful during the process. Very quick to reply to any of my questions. He made the process so much easier.

• Review fromJulie M

  Date: 06/09/2023

  1 star
  This company sent a random email to me asking for further information on my employees for the ERC credi. I never emailed them and my own accountant already did this. They just searched Doximity and found my email and sent an email to me acting as if I needed to send additional information for “my application.”
  This way the email was worded made it sound as if we had already been working together. This is disgraceful way of trying to get a client. See email below
  ( note the “Hey Julie” intro as if we have been working together)
  On Jun 5, 2023, at 11:50 AM, Jen G
  wrote:
          External Email - Use Caution        
  Hey Julie — following up on the Employee Retention Tax Credit application you started. Can you verify the following info:
  1 Full-time Employees — Minimum of 30 hours a week
  1 Number of full-time W2 employees on payroll in 2020?
  2 Number of full-time W2 employees on payroll in 2021?
  2 Part-time employees
  1 Number of part-time W2 employees in 2020?
  2 Number of part-time W2 employees in 2021?
  *EXCLUDE individuals who own over 51% and their family members, relatives and spouse.
  But here is what we need:
  Below you'll find the list of documents we need, along with the link where you can upload them. I'll let you know when we see your first documents uploaded.If you have any other questions please let me know.
  Thank you,
  Years 2019, 2020 & 2021:
  Quarterly IRS form 941
  Quarterly Profit and Loss Statements
  Years 2020 & 2021:
  Monthly or per pay period Payroll Ledgers, per employee to include: Gross pay, Taxes/Deductions, Net Pay and Hours Worked
  Payroll Protection Program Loan Records and Payroll Protection Loan Forgiveness Document (3508 or 3508EZ) for both 1st and 2nd round, showing loan disbursement date, loan amount and covered period (if applicable)
  Group Healthcare Statement (if applicable), per month starting March 2020 - to include Premium amount per employee
  
  Jen G
  
  

• Review fromDavid K

  Date: 06/08/2023

  5 stars
  These guys are the real deal. They were very professional and courteous the whole time. Dealing with the IRS can be confusing, but they helped us every step of the way and made it easy. We were very happy with our results!

• Review fromLaToya E

  Date: 06/05/2023

  1 star
  As a successful minority business owner in Texas, I contacted Innovation Refund to act as a financial mediator between my company and the IRS to obtain funds owed to my business in the form of the ERC, established by Congress to assist small businesses that were impacted by the Covid-19 pandemic. Rather than operating as a trusted business with values, integrity, and ethics, their representatives chose to exercise the MOST heinous and unjust acts of UNLAWFUL, UNETHICAL DISCRIMINATION and DEFAMATION of my business reputation; all to mask and fulfill their attempts to defraud and steal funds from my company that were allocated to K & L AUTOZONE and other minority companies that were eligible to receive the ERC refund from the IRS. They were very negligent and dishonest with the handling of my financial records. They violated my company’s rights to privacy and full disclosure by discussing my business with other businesses in spreading defamatory allegations and bearing false accusations against my company’s name and brand.
  Finally, as I search through their website and read their reviews on the BBB, it’s easily seen that they have NOT successfully assisted one minority owned business in recovering these accessible funds, NOT ONE! Instead they chose to disseminate their opportunity to create diverse business relations and inclusion, due to their prejudice efforts of continuing to carry on the antique torch of discrimination against Black enterprise and entrepreneurship. If I could undue the promotional marketing that I did on behalf of this company, I would! By no means would I ever refer or recommend other businesses in my network to consult with an organization of such low and unethical standards, let along trust as a reputable source to do good business with. NEVER! My next step is to contact the EEOC and the Federal Trade Commission about these people’s practices. Please BEWARE if you are a MINORITY!

• Review fromLindsey M

  Date: 06/05/2023

  5 stars
  Brian and his team were extremely easy to work with and it was well worth it. It was a seamless process. I would highly recommend contacting them if you have a small business!

• Review fromKami F

  Date: 06/02/2023

  5 stars
  We worked with Julie at Innovation Refunds to get back Covid Tax Relief funds for payroll taxes paid in 2020 and 2021. They asked for information, we provived that information and they did the rest. We received our credits and refunds! Their fee was reasonable. They were extremely easy to work with!