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Business Profile

Computer Software

Businessolver.com
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a phone call with ****** on Friday, September 10, 2022. I have a charge that is classified as a medical visit when it was actually a purchase of CPAP supplies.I had this issue twice before with other purchases made from a different store. In the past, I called in, explained that it was not a medical visit but was a purchase of masks, sent in my receipt and it was fine.On this call, ****** told me that the purchase could not be reclassified and that I had to send an EOB. While I was explaining to ****** that I had this issue before and that it was resolved in my favor, she spoke over me, repeating that it could not be done.I then requested to speak to a supervisor. ****** told me no supervisor would speak with me. She put me on hold, returned to the call, and said that the supervisor agreed with her and would not speak with me. I asked for more information and ****** said that the supervisor Perfect refused to come to the phone over team chat.I want this matter resolved as soon as possible. I also want to know what the policy is regarding supervisors speaking to customers.

    Business Response

    Date: 06/09/2023

    ******* - we apologize for your experience during this call, when reaching out to the service center. After the team reviewed the call they did reach out via voicemail and email to explain better and to help you understand the process.

     

    When you swipe your MyChoice Accounts card, the way that it is coded in our system, is going to be based on how it is set up at the *** (point of sale). This is set up with the provider and their *** vendor and we unfortunately do not have access to change this. Although the coding may not accurately reflect your purchase, it can still be verified.

     

    Before our processing team will request documentation from you, they first attempt to auto substantiate your transaction. If they are able to do this, you are not required to submit documentation. If they are unable to auto substantiate the transaction, they will request an itemized receipt or EOB.

     

    At the time of your call with ******, the required documentation had not been attached to the transaction, which was needed to clear the suspension on your account.

     

    We do know that your receipt was uploaded 09/09 and the processing team cleared the transaction to ensure your issue was resolved timely on 9/13.

     

    I hope that you have a better experience when reaching out to our service center again in. Please reach out at ************ if you have any further questions.

  • Initial Complaint

    Date:07/19/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Another complaint about Businessolver who took over reimbursement for retiree HRA accounts from Lumen. Nearly each time we submit a claim it's kicked back for some "made up" reason. The very first time we submitted we were told we did not have enough funds in the account to cover. We had over $13K in the account at the time. We called and we get "oh, yes, we see you have plenty in your account". We then get kicked back to the disbursement group. It seems to be a ploy to not pay us for as long as possible. Next issue is that we received a letter, months after BS took over the **** to advise we needed to put in our bank info again for direct deposit. We called and gave the info but the employee did not put it in correctly. We were sent checks. Had to make several calls to correct this situation. This time, we are told that ******* is not a dependent! We have been married 41 years. We call in to be told "oh, yes, we see ******* is on this account as dependent". Bayfront Claim submitted 7/8, on 7/13 it says "Processed but Cancelled due to processing issue" then "reprocessed". 7/18 spoke to BS chat, then phone call with ***** who was "supposedly" emailing with her boss ******? I was told I would receive a phone call from supervisor *************** about this issue by 5 pm, 7/18. I have yet to receive ANY communication from BS. We were told it was "referred" back to the processing department on 7/15. No reimbursement yet! It's unacceptable that any company is allowed to do business in this manner. We are retired seniors who should not have to fight to receive our earned retirement benefit.

    Business Response

    Date: 08/09/2022

    Hi *****,

    We are sorry to hear about your negative experience with Businessolver. We are looking into this right now, and a member of our team will be reaching out directly to help resolve the issue.

    Thank you for your time, we hope to make this right.

    Customer Answer

    Date: 08/10/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

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