Reviews

Review Details

• Review fromRita E

  Date: 04/25/2023

  1 star

  Rita E

  Date: 04/25/2023

  Zero stars should be an option . IT WILL RIGHT THIS IN ALL CAPS BECAUSE I FEEL LIKE SCREAMING!! CALLING TO REPORT MY MOTHER'S PASSING AND WISH TO CANCEL THE HEALTH INSURANCE SHE HAD HAS BEEN BEYOND FRUSTRATING AND UPSETTING! VERY RUDE AND NOT AT ALL HELPFUL - I WAS PASSED FROM ONE PERSON TO THE NEXT HAVING TO TELL THE SAME STORY TO 5 DIFFERENT PEOPLE BEFORE I GOT THROUGH TO SOMEONE WHO ONLY KIND OF KNEW WHAT SHE WAS DOING . . . AND THEN SHE HUNG UP ON ME. NOT AT ALL HAPPY WITH THESE PEOPLE.

  Businessolver.com

  Date: 06/09/2023

  Rita, we’re sorry to hear about the loss of your mother. We're also upset to hear that you had anything less than a positive experience during your interactions. We are looking into this issue and have passed this information along to the Member Services team to ensure you are taken care of during this time. Someone will be reaching out to get this issue resolved.
  
  

• Review fromSam B

  Date: 04/22/2023

  5 stars

  Sam B

  Date: 04/22/2023

  I have had a really positive experience working with Jessica.

  Businessolver.com

  Date: 06/09/2023

  Sam, thank you for sharing the positive interaction you've received from our team member, Jessica! 

• Review fromAntonia M.

  Date: 02/21/2023

  1 star

  Antonia M.

  Date: 02/21/2023

  I have been dealing with this company since Jan. The lady that helped with my enrollment for 2023 changed my Flex benefits to HSA. When I told her that no changes needed to be made. The same agent assured me that my left over flex dollars would roll over and that was a lie. I lost our on 500.00 because of her wrong information. I have called back at least 5 times since Jan and I am still getting the run around. They admitted that for the month of January that no one had even looked at my appeal. Today's response from the agent when I asked for a supervisor I can't pass you to one but you can go on a call list and in 48 hours they will call you back. Is this going to be another lie? I asked them to please change my benefits back to flex so that I could get my flex dollars all at one time and to this day I am still getting the run around. I am a diabetic and need the situation taken care of. I have appointments and copays I need to take care of. I need resolution.

  Businessolver.com

  Date: 06/09/2023

  Antonia, thank you for taking the time to provide details here we apologize for your negative experience and any inconvenience this has caused. We have passed your message along to our team and they are working to resolve this issue.

• Review fromMat W

  Date: 12/30/2022

  1 star
  I would have used 0 stars if I had the option. Failure. I waited 2 and 1/2 hours for a call back. The call came when I was out of the house and in a noisy environment. I managed to communicate what I was looking for (a policy number), and the representative promised to send the number in email and then verified my email address. This is a 2 minute operation worst case, the agent has the information; all they need to do is paste it into email and press send. Its been two days now, and I have called them again; its been an hour wait, and so far no call.