Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business continues to call and harass my business for money though we never agreed to services. My company, *********** Roasters, was billed $399. On Time Sports excessively attempts to contact me by phone and email. We never agreed to anything in writing, never approved a logo, and never agreed to our name or logo being used onto t-shirts. They continue to call and email nonstop asking for payment regardless of being told *********** Roasters is not interested and to please stop contacting me.

  

  Business Response

  Date: 07/16/2025

  Hello, ***.

  You did agree to this. I see our AR *** sent you the recording of you agreeing. Your argument to her was that our verification process is not legit. However, you are saying here you never agreed to it. The recording file is too large to upload here, so I will share it with our contact at the BBB. I will send you another copy even though you acknowledged you heard it. You will be able to respond to my email and let me know which complaint is true.

  It has you agreeing to the space, the artwork and the billing. That cannot be disputed, and we will continue to pursue this.

  Once you pay the bill you agreed to, we will place you on our DNC list. You have already been placed there for sales purposes since you have an unpaid bill.

  Thank you,

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continues to call selling advertisement space. We have explained that we are a non-profit and do not advertise. They have been asked on several occasions to remove Hands of Hope NW information from their database.

  

  Business Response

  Date: 06/05/2025

  Your business has been added to our DNC list.

  If you have multiple numbers associated with your business, please let me know. You can reach me at ************.

  Customer Answer

  Date: 06/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business continues to call and harass my client for money even though they never agreed to have their logo on any apparel. My client, ***, has been billed $399 and the company keeps calling her for payment. She never agreed to anything in writing, never approved a logo, and she never agreed to her name or logo being on the shirts sent to schools. They continue to call my client nonstop asking for payment.

  

  Business Response

  Date: 05/30/2025

  I see you reached out recently and have not waited for us to send you the documentation before writing this review. We will be in touch.

  Thank you,

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23388364
  
  I am rejecting this response because:
  It just says that the business will be reaching out but does not offer a resolution.  
  
  Sincerely,
  
  ***** *********

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23388364
  
  I am rejecting this response because:
  It just says that the business will be reaching out but does not offer a resolution.  
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 06/05/2025

  Your client agreed to a product with us, and we have since printed that product.

  A resolution cannot be made here. Our team has reached out, and provided emails for you, showing proof your client agreed. 

  Again, since we produced the product that was agreed to by your client, and made a donation on her behalf, we must continue to reach out for payment.

  Thank you,

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an unsolicited call from On Time Sports at the business where I am employed. During the call, I made it clear that I do not have the authority to approve any agreements or financial commitments and that I needed to speak with the business owners before finalizing anything. Additionally, I did not sign or verbally agree to any contract or service during that call.Despite this, I was later sent an invoice to my personal address without my consent. When I called to clarify and cancel, I was informed that the 72-hour cancellation window had passed a policy that was never communicated to me at any point.This behavior is misleading and coercive. The company is attempting to hold me personally responsible for a service I never authorized, which I believe is unethical and unacceptable. I am involving my legal team and submitting this claim to formally document the issue and seek a proper resolution.

  

  Business Response

  Date: 05/16/2025

  *******,

  We are confused why this review is being left. Your ad with our company was canceled.

  In response to your review, I have attached the recording. Our manager got on the phone with you and asked if you're authorized to place the ad for the business, and you responded, "Yes." When you were asked if 15 days was enough time to pay the bill, you mentioned wanting to confirm, and our manager then told you she needed to make it clear this was a commitment.

  Again, your ad has been canceled, but please review the recording to see that your recollection is incorrect.

  Thank you.

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I just wanted to confirm the AD has been cancelled by On Time Sports. I want to make sure I do not have a balance. 
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A couple months ago, I received a phone call from a man saying he was calling from the local high school. I am a new business owner in the community, so I wanted to hear if there was an opportunity to be supportive of the community. The man proceded to claim that I would be helping the high school by sponsoring their T-shirts. I said he could send me more information about it and that Id consider it. When he sent the info, I did research and found he was not calling from the high school- he was calling from a for profit company in *****, posing as a HS athletics staff person. I was extremely put off, so I did not complete the paperwork, I did not commit to anything, and I did not send my logo. I have been harassed daily by On Time Sports. Theyve found my personal information as well and reach out to me on social media, after I have emailed them multiple times asking them to stop. I never agreed to anything. And yet today, they proceed to send me an invoice for $399! An amount I would not have agreed to even if I did say yes. I dont understand having an invoice for a service I didnt approve, or ask for, or use. Can you please help me stop their harassing calls, emails and social media outreach? Thank you,*******

  

  Business Response

  Date: 04/28/2025

  Hello,

  I do not see you are a customer in our system. Can you please provide an invoice number?

  Thank you,

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23247019
  
  I am rejecting this response because: this is the entire point.  I do not have an order number, because I'm not a customer.  I never purchased anything and thus, I would like the incessant phone calls and outreach claiming I owe the company money to stop. 
  
  Sincerely,
  
  ******* ********

  Customer Answer

  Date: 05/14/2025

  Here we go.  Thank you!

  

  Business Response

  Date: 05/20/2025

  Thank you for providing the invoice so I could locate your account.

  You agreed to be on the Whitehall t-shirts on January 31st, 2025. You went through a two-step verification process with a manager. The manager confirmed you knew what you were signing up for, went over a general layout of what you would like printed and confirmed our billing terms will work for you.

  You received this invoice after agreeing. As stated on the bottom, not sending us your logo and not responding does not cancel your commitment. With no response to artwork, we created an ad for you. 

  You first communicated wanting to cancel on March 4th, 2025. You were informed at that time that the shirts had already gone to print.

  We are happy to help with a payment plan. 

  Please give us a call at ************.

  Thank you,

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23247019
  
  I am rejecting this response because: I do not recall 2 factor authentification, and I did not agree to any package.  The next step from the call was for you to email me the options of the sizes and corresponding amounts that went with each size of logo on the T-shirt.  When I saw that you were not who you said you were, I chose to not proceed.  As a general rule in business, typically the business doesn't provide services that weren't agreed upon, signed for, communicated in writing - I especially did not approve the name of our business being used without my permission.   

  
  Stop harassing me via phone, email and social media outreach.  I did not agree to your services, and I have nothing to pay for. 

  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 05/30/2025

  If you answer our calls, we would be happy to provide you with the agreement to refresh your memory. We never sign anyone up without authorization or a clear understanding of what they are doing. 

  We have to continue to reach out.

  Thank you,

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23247019
  
  I am rejecting this response because: you did in fact do something without my agreement by printing my business' name without my logo, without my agreement to the cost and size and without my consent.   I did not agree to anything.  You also posed as a member of the athletic association of the local high school, and you're actually a for-profit business in another state. Stop harassing me. 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 06/10/2025

  Unfortunately, all of your claims are false.

  You know that you agreed to this. We are very clear in stating that we are working with the school. You received documentation from us, showing we are On Time Sports. You gave consent to have your business featured, we did so and we have to continue to reach out. 

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A couple days before my leave, I spoke on the phone with an On Time Sports ("OTS") representative and told him I would circle back via email. I immediately called our local high school to confirm they work with OTS, and left a voicemail with the school. A couple days later, once our decision makers approved the sponsorship, I replied to OTS that we were interested and sent them our logo which could have easily downloaded from our website. The local high school returned my call and confirmed they had launched an in-house sponsorship program to provide monies directly to students without divvying up commissions/rates to third parties. Our decision makers preferred this direct approach. When I came back from leave yesterday, I was notified by our decision makers that they had sent the donation to the school directly. I got a call that same day from *** and I let them know that the decision makers moved forward with the school sponsorship directly and that I had just returned from leave. The response was that because we had agreed to the sponsorship via *** we were liable for payment. I replied with, "we never signed anything to hold us legally responsible for payment." I have since checked and we never even approved their ad proof because no one checked our inbox during my leave. Her response was, "our cancellation policy is in our invoice and you received it and non-response is the same as acceptance of our policy." My final answer was, "I do not understand how you can hold us liable for payment when we never signed anything to hold us legally responsible to pay ***. I am happy to get our attorney involved because this does not sound right at all." She said, "Okay." And I hung up. I fetched the last invoice email from *** and replied letting them know about the phone call and my plan to file this complaint and get our attorney involved. We are a small business trying to support our local school. ***' business tactic is predatory and a scam.

  

  Business Response

  Date: 04/22/2025

  *****, 

  We are confused why you are leaving this review. We canceled your ad this morning. 

  Artwork was submitted to us; the project had gone to print. However, we pulled the project from print and removed the agreed to ad to resolve this. Please rectify this as soon as possible.

  Thank you.

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I reached out to the business yesterday and they issued a response via email on the same day, in reference to complaint ID ********, and I find that this resolution is satisfactory to me.Thank you.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I highly recommend that schools stop utilizing this company for ad placing services. They are extremely predatory and attempt to trick potential clients multiple times during the process. The way they treat customers is like if you walked into a ****** saying I want to buy a TV today and decided not to purchase one that day, and ****** followed you around saying but you agreed to purchase a tv when you walked in the door. That is not a formal agreement.On a phone conversation, the sales *** mentioned a 72-hour cancellation policy from the point of sale (a point of sale being when money changes hands for a good or service). They emailed me an invoice and I later ***lied letting them know that I could not proceed with the ad placement at this time. They claimed that I am outside of the 72-hour cancellation policy from the agreement however the company has been unable to produce an executed agreement (because it does not exist) after I have requested the agreement multiple times. Very strange that they keep referencing an agreement that they cant send me a copy of. The other odd thing is that they said the cancellation policy would be detailed in the email. It was not. Instead it was in a link in a link in the email. Again, extremely predatory and sneaky. This is not a way to get ***eat customers. I have told the sales *** multiple times I would like to support in the future, but this experience has been so terrible that it is off the table now. The BBB complaint response from the company that is posted on this website says that their response to this request includes a process that allows for cancellation within 10 days of this agreement that they cannot produce, which I would have been well within from the initial sales pitch (a sales pitch is not an agreement; but that is what they are claiming). Sadly it seems that the 10 day cancellation policy just something they are saying on this public forum, but not something they are practicing in real life.

  

  Business Response

  Date: 04/07/2025

  Good morning, *********.

  We are confused why this review is being left. Your ad was canceled on Friday, 4/4/2025. Please correct this.

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Although the companys last correspondence to me on Friday April 4th was reiterating that they could not cancel the ad and were moving forward with the ad placement without approved artwork, they reached out to me late morning on April 7th to let me know that the ad was cancelled. I appreciate their quick response and resolution to this BBB complaint. 
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:02/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beware of On Time Sports Unethical Business Practices On Time Sports engages in predatory and deceptive business practices. They reach out to local businesses under the guise of seeking sponsorships for a "good cause," but then bill business owners without proper consent. I run a small business and was contacted by this company during a busy time and, out of courtesy, took their call. They asked if I wanted my business name on a t-shirt, to which I initially declined. However, they insisted it was for a charitable cause, so I told them I would think about it. Somehow, my statement of consideration was interpreted as a commitment, and I was later charged an excessive feefor a single t-shirt. Since then, I have been relentlessly harassed by this company. Over the past year, they have bombarded me with phone calls, emails, and messages despite my repeated requests for them to stop. Their aggressive tactics demonstrate that their primary focus is making money, not helping high school students, as they claim. Countless other complaints on this platform mirror my experience, yet On Time Sports continues these unethical practices without shame. The way they conduct business is highly unprofessional, bordering on fraudulent. They took it upon themselves to make a financial decision on my behalfone that I never agreed toand now expect me to pay for it. This behavior is unacceptable and feels like extortion. The public needs to be aware of On Time Sports manipulative tactics before they take advantage of more unsuspecting business owners. I urge the Better Business Bureau to investigate this company and hold them accountable for their unethical business practices.

  

  Business Response

  Date: 02/20/2025

  There was never a financial decision made on your behalf. We never send out false invoices in hopes of being paid. You went through a two-step verification process, where you went over the size of ad you wanted, an outline of artwork and billing terms. If you reach out to us at ************, we would be happy to provide you with a copy of the agreement. In regard to billing, we are more than happy to help with a payment plan, but the product has been produced. We cannot cancel your commitment at this time. 

  Please give us a call, and we would be happy to help get this resolved.

  Thank you.

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a business this year however we keep getting calls from this business about an order for our new business that we have never ordered from these people. Multiple harassing phone calls, and I know our office staff have told these people in addition to myself that weve never done business with these people. They cant even provide paperwork. Sketchy business. Our attorneys will be sending them a cease and desist for harassment.

  

  Business Response

  Date: 01/14/2025

  Looking at your account, I see that we have sent you documentation before. This was agreed to, and we produced the product for your business. When we receive the cease and desist, we will send the documentation again. You are always more than welcome to call us at ************, and one of our representatives would be happy to provide it for you again as well.

  Thank you.

• Initial Complaint

  Date:01/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to call and harass me. Because I was interested in their initial phone call they are attempting to use my business name and send invoices. I do not want this company to call me or my business again! They even ******** stalked us and said they will continue to call until I pay them. I will take this company to court and file restraining order if they do not stop the calls!

  

  Business Response

  Date: 01/09/2025

  We are calling because the invoice that you agreed to is now past due. We are more than happy to help with payment arrangements, deferred billing, etc. If you reach out to your account manager, they will also be able to clear up any miscommunication that may have happened in your initial phone call.

  Thank you.