Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One time sports spoke to an office staff person in my medical practice to obtain sponsorship and finalized a logo sponsorship without getting the business owner's approval or final say. They are calling our emergency patient line incessantly trying to obtain payment for something that was not even approved or requested by an individual in the business capable of making final business decisions.

  

  Business Response

  Date: 05/03/2024

  Hello.

  When we reach out, we asked the person on the phone if they are authorized to place the ad. When we are told yes, we have no reason to believe otherwise. I am sorry that it happened that way. At this time, we have produced the product. We are more than happy to work with you on a resolution to get this situation taken care of. Please give us a call at ************. 

  Thank you for your time.

   

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21658451
  
  I am rejecting this response because: I reached out to administration at the school that this company was allegedly working with, and they have no record of this company relationship.  They spoke to the athletic director, looked at all their ledgers, and have no relationship documented.  We have major concerns about this companys behavior.  I have spoken to them personally and have had no confidence in their ability to resolve this matter.  I want no contact from them.  
  
  Sincerely,
  
  M. El-shatory

  

  Business Response

  Date: 05/08/2024

  I'm very sorry to hear you were not able to verify the project. I have attached our contract with the school as well as our authorization letter. 

  We take great pride in being a company that never works out of contract. 

  With your employee agreeing to invoice and proof being provided that we are working with the school, we do have to continue to try and resolve this matter. I would like to stress that we are happy to help with any payment arrangements. If you give us a call, we have a great team that could answer all of these concerns you have as well. You may call ************.

  Thank you for your time.

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21658451
  
  I am rejecting this response because:
  Administration office was not aware of this contract.   Again, I am the business owner and the only one capable of making business decisions such as this.  I did not approve drafts of the work.  I did not approve the work.  When we called around to assess the legitimacy of the business, we did not get confirmation from speaking to area high schools that this was a legitimate business.  You are not working within guidelines set in the state of *****.  I have submitted a complaint to the Texas attorney general office.  I do not want any more contact regarding this issue.   
  

  
  Sincerely,
  
  M. El-shatory

• Initial Complaint

  Date:03/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One time sports are bullies and have horrible business ethics. I am the owner of a business and they cold called my secretary while she stated we were very busy. They then said they had a deal with our local high school sports teams and we should advertise. My secretary stated that we may be interested but we are very busy right now and the doctor would have to get back if they would just email information to him. We later explained we could not advertise with them at this time due to funds from moving into a new place. Thats when the harassment and threatening started from One Time Sports. They illegally recorded my secretary without her knowledge first of all. They stated the voice recording is like a signed contract when I never saw and paperwork not signed anything. And now they are threatening us. DO NOT USE ONE TIME SPORTS.!!

  

  Business Response

  Date: 03/21/2024

  I see that as of this morning, your ad was canceled. As for you having been threatened, please give us a call at ************, and let us know what happened. 

• Initial Complaint

  Date:03/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early December, 2023, my business was contacted by On Time Sports concerning placing an ad on the Spring 2024 shirts they were providing the local high school baseball team (Eldorado Eagles). Our interactions with the company have been uploaded. We agreed and paid $725.00 on 12/13/2023 (uploaded). They said we would receive one shirt to see what it looked like, which we did. Early in the week of 3/11/2024, we were again contacted by the company and they asked us how things had gone after the fall shirts and were wondering if we wanted to be a sponsor for the Spring 2024 shirts. This was confusing since we were originally told we were a sponsor of the spring shirts. We did not immediately agree since we thought we had already paid to sponsor the spring 2024 shirts. We also know that the high schools do not play fall ball so this was not making sense. On March 13, 2024, my mother ran into an acquaintance who was wearing an Eldorado baseball shirt. She said that her son is a senior on the team. My mother told her about the shirt I had sponsored and described it to her. She said that she had never seen a shirt like that. On March 14, my mother took the shirt to her so she could see it. She again said she had never seen that shirt. She called the head of the booster club and sent her a picture and that individual said she had never seen that shirt. The acquaintance suggested that it was probably a scam. We looked up the company on the internet and it said that it is a scam and there were many complaints similar to what happened to us. We paid money for advertising on shirts that the team never received. We would like to have our money refunded as this was obviously a fraudulent scheme.

  

  Business Response

  Date: 03/26/2024

  Hello, ****************.

  I have attached proof that the submitted complaint is not accurate. We spoke last week, and we were informed that this complaint would be redacted. Since it has not been, please see attached proof from the school that was sent to you as well that we are doing business legitimately. 

  Thank you for your time.

• Initial Complaint

  Date:02/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around Nov. 2022 this company reached out to me about sponsoring the local *********** for $399 a quarter by advertising my company on shirts. I did not seek them out or request advertising through their company. After numerous phone calls, I did agree to do so. They then contacted me again, stating they had no one else to sponsor the school and requested I sponsor it again. They offered a discount and I agreed to the $350 a quarter price. My company has since moved and is no longer in the High School's area. I contacted them personally on October 4th, 2023 and advised I would no longer be continuing my sponsorship as the business was no longer open in the local location and she stated it was too late to cancel my sponsorship as the shirts were already in production for the winter season, but she would note my account for the spring season. Reluctantly, I agreed to pay it, even though the shirts had not been produced yet and the business was closing, feeling obligated to do so. I have since been contacted again stating I have yet another invoice come due. I have confirmation my account was documented and that I advised the clinic was closed but I'm still responsible to pay another invoice as it was "not cancelled within the 72 hour policy". If it wasn't cancelled within the 72 hour policy, how is that correct? I cancelled previously more than 72 hours before the shirts were produced, as I didn't even receive a shirt until December, as well as these current shirts haven't even been produced yet. Even if they had, I cancelled before the last set were produced. I am now receiving numerous emails and calls per day about owing $350 for advertising on a clinic location that is no longer open. I feel I cancelled with plenty of advance notice before the last set of shirts shipped as I cancelled Oct. 4th and they shipped Nov. 30th, I absolutely cancelled in time for the Spring season, which is documented in the attached emails.

  

  Business Response

  Date: 02/05/2024

  Hello, ****.

  I apologize for your experience. I looked over the issue with your account. The invoice in question was agreed to on March 30th, 2023. It is the final of 3 invoices that were agreed upon at that time, which you mentioned in your complaint. Our cancellation policy can be seen on the invoices that were sent to you on March 30th, 2023. I see in the email thread that your account was noted regarding the store closing. However, it was expressed that we could not cancel your commitment. You approved your ads for the full year on April 10th, 2023, so we could no longer find anyone to fill the spot. We are still more than happy to help with any needed payment arrangements. Please feel free to give us a call at ************, and one of our account managers would be more than happy to help. Thank you for your time.

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21240368
  
  I am rejecting this response because:

  I'm sorry, but did you try and fill the spot? I am inclined to assume I highly doubt it. 

  The business is closed and advertising is not appropriate for a closed business. There was no contract signed for this and was an optional sponsorship that your company sought me out for. I optionally signed up for it. I reluctantly signed up for the additional seasons, personally feeling guilted into it, which is really bad business, when your sales team contacted me stating "we have no one else to do it", which in fact wasn't true. The whole shirt was filled with local businesses advertising. I was mislead, which is just bad business. Irregardless, that's only a small portion of my complaint about your business and the way you conduct yourselves. I do not want to continue with my sponsorship on the basis the business is no longer open, as was stated in my call to your company on Oct. 4th, 2023. I was informed I would not have to and gave you more than enough notice prior to production of the Spring season.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 02/12/2024

  I'm sorry, but we cannot put marketing back onto a sales floor to fill the spot you committed to. This was in no way a tentative sponsorship. That is why we have a manager confirm the sale with you. You have repeatedly that you did agree to this, and we produced the product on your behalf. Therefore, we have to do our best to resolve your account. You were only produced for one season due to your lack of payment. We produced and shipped one season with the assumption you would take care of your past-due balance. As mentioned, we are more than happy to work with you on payments. I do apologize that your business is no longer open, but this was a product you had us produce when it was open.

  Again, I am sorry that you are not happy with your experience. You may give us a call at ************** for help with payments.

  Thank you for your time.

  Customer Answer

  Date: 02/12/2024

  This sponsorship was cancelled before the product was produced. The company is reporting it was not, which is not in anyway true. They seek out sponsorships quarterly and I cancelled before the previous quarter was produced, giving them ample notice. 

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 21240368
  
  I am rejecting this response because: these sponsorships are done quarterly. I cancelled prior to the previous quarter giving you ample notice. The product was not produced in advance. They are produced quarterly.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 02/28/2024

  We do the sponsorship three times a year. If you had signed up for the seasons individually, the policy would be based on your invoice date. You agreed to the full year at the same time to receive the discount, so you received all your invoices on March 30th, 2023.

  Again, we are more than happy to help with a payment plan. You may call us at ************.

  Thank you for your time.

  Customer Answer

  Date: 03/12/2024

  This complaint was not resolved. This company proceeded to print the advertising against my request to not do so. 

  Customer Answer

  Date: 03/26/2024

  Even after requesting this business not mpve forward with placing my logo on any shirts 5 months in advance of printing them, they went ahead and did so. They advertised a business they were notified that was no longer actively open in their community. That is really unprofessional in itself. 

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant phone harassment from a new fake number with each call. Have told them too many times to remove our number from their list and they still call.

  

  Business Response

  Date: 12/07/2023

  Hello,

  All of our numbers are direct lines to each employee. I have added you to our do not call list.

  Thanks,

  ******

  Customer Answer

  Date: 12/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company that I work for, *************** of ******** ********, was contacted almost a year ago from On Time Sports to see if we would be interested in a sponsorship. At that time, our ********************* Manager, ************************* had asked for them to send us more information on the sponsorshipfor us to review before deciding. Our team had decided not to sponsor and notified One Time Sports. We later got a shirt mailed to us with our name, among others without our official logo. ******* then reached out to remind them that we had declined sponsorship. Since that time, our company has received multiple calls and emails demanding payment for a sponsorship that we never agreed to. They claim that we agreed over the phone as all their customers and they have no formal record of our agreement.When On Time Sports was asked to provide proof of agreement they simply sent another invoice. Employee emails were reviewed to ensure no agreement was made on our end and emails to On Time Sports made it clear that we were absolutely not interested in a sponsorship. When the company was asked to stop calling and emailing due to the harassment that our team felt they declined and said that they would not stop. We have blocked numbers but we have been getting called from that company with different numbers and different emails. This is harassment and poor business.

  

  Business Response

  Date: 04/12/2023

  Hello *******,
  
  
  On July 11th, 2022, ************************* agreed to the sponsorship. At the time of sign-up, she went through a two-step verification process. That process includes a manager going over billing terms, gathering an outline of what you would like on the ad, our cancellation policy and it's an opportunity to ask any questions. This is done, so we can ensure that you are aware of the commitment being made. Not only did ******* agree to the sponsorship, but she also agreed to the corporate sponsorship, which covered you for the Fall 2022-Spring 2023 sports. 
  
  
  At this time, we have canceled the Spring 2023 agreed upon already. Unfortunately, we have to continue in our efforts to get paid for the services rendered. As for different numbers and emails, we have many different employees working on past-due accounts.
  
  
  I have asked your account manager to reach out to help with any billing matters.
  
  
  Thank you,

  *************************

  **************

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19924604
  
  I am rejecting this response because:

  BrightStar Care did not agree to this. ******* would not have agreed to a sponsorship without permission from the management team. Absolutely no proof of this "agreement" has been provided to us. A simple phone call is NOT a contract. We will not be paying this nor communicating with anyone from your team. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/13/2023

  Hello *******,
  
  
  We would never create an invoice, produce a product and ship it to a customer in the hopes we will receive payment. As stated, she did go through a two-step verification process. I do understand that this is an older matter and she may misremember the conversation. I apologize, but we must continue our efforts to collect on the services rendered.
  
  Thank you,

  *************************
  **************

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company called my office and pretended to be sponsors. The school they pretended to be apart of had no idea who the company was, I told them I dont sponsor scams. Since then, they have called and message and harassed me because they are going out of business.

  

  Business Response

  Date: 03/21/2023

  Good morning, ****************:
  
  
  On January 18th, 2023, you went through a two-step verification process, agreeing to the invoices in question. No one portrayed themselves as sponsors. They asked if you would like to be a sponsor, to which you agreed. 
  
  
  Regarding the school not knowing us, we can provide our signed contract and authorization letter, which shows legitimacy. We never produce products out of contract. 
  
  
  For help with your account balance, please call us at **************, and we will be in business and happy to help.
  
  
  Thank you,

  **************

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19616987
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

   Please provide BBB with the proof that this was agree upon. The call was recorded and you pretended tone *** school that have no idea who you are. FALSE ADVERTISEMENT! Your rep stated the wrong highschool which is how I knew you were scammers. 

  

  Business Response

  Date: 03/23/2023

  Hello, ******:
  
  
  The image you attached is our signed contract and authorization letter with the school, which shows our legitimacy and proof they have knowledge of us. All of this is proof that this is not a scam.
  
  
  We will be available at ************** from 8 AM-4 PM MST to help with billing and ***************.
  
  
  Thank you.

  Customer Answer

  Date: 03/25/2023

   
  Complaint: 19616987
  
  I am rejecting this response because: you have already been asked to stop contacting me. Your company are employees unprofessional and i will not be sending you  scammers a dime. That paper came from your rep 
  
  Sincerely,
  
  *************************

   

   

  

  Business Response

  Date: 03/27/2023

  Hello,

  Please look at the contract we sent you and reach out to the football coach. We have a contract with the coach to produce the product. I am sorry that you feel like we are a scammer. Whoever you spoke to at the school must not realize we have a signed contract with the coach. The name of the person who signed the contract alon with their number and e-mail are on there as well. 

  Thanks,

  Tiana

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately on 12/21/22 just before the holidays I get in Invoice from OnTimeSports. I didn't look at that time, however when I did look at the invoice after the holiday weekend, it was for Tshirts I never ordered. I receive a phone call from graffics and I told him I never ordered these nor did I authorize anyone to order these. I repeatedly got phone calls for collection and I repeatedly told this company I didn't order them nor did I authorize anyone to order this product. I learned they contacted my store and they got an employee to commit to thousands of dollars. I as owner canceled immediately after seen the invoice and since the t-shirts were not printed I thought it would be an easy resolution however they refused. They've not lost any money, however dealing with OnTimeSports is like a whack-a-mole game. Over and over your dealing with different employees and nothing is resolved. It's simply a scam. They pressure, threaten and harrass for payment. They do not want a resolution, they want money even if it was committed from an unauthorized person. it's a vicious cycle you talk to person after person and you never get anyone at the top for a resolution. I told them "no one" absolutely "no one" at the store has authority to purchase anything from anyone but me. If you want to collect for something not printed yet, collect from whoever authorized it, because it wasn't me. The next day it's the same thing all over again.

  

  Business Response

  Date: 01/20/2023

  Hello *****,
  
  
  When you contacted the AR department, you asked where the bill came from. We informed you that it was your GM that authorized the ad. You stated to us that they had no authorization to do so. Upon that, we looked into the sale. The recording of the sale was also shared with you. In the recording, you hear us ask for you, but your GM states that he is authorized to place the ad and he will let you know he has done so. We did not pressure him to do that. It was asked multiple times if he was authorized to place the ad. Each time, he stated he did. 
  
  
  After that, we started our work on the projects. Looking at your account, I see that a few people have tried to help you. Please feel free to give our AR department a call at ************, and we are more than happy to help in any way we can.
  
        *************************
         **************

  Customer Answer

  Date: 01/20/2023

   
  Complaint: 18839604
  
  I am rejecting this response because you have no right without my authorization to committ my business to thousands of dollars of unauthorized cost. I tried to cancel you haven't produced the product yet so your not out any expenses. However, you refused to cancel so I asked to speak to the owner, you have no authority to work with me your only job is to GET MONEY!! Your not legit your a scam!! The owner is unaccessible.
  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Early ***** On Time Sports called me about advertising with them. I made it very clear to them the business may be sold and if so I did not want to do it. It is very clear in their recording of our conversation. Otherwise there is no contract of any agreement with On Time Sports. They are now personally harassing me for payment.

  

  Business Response

  Date: 01/03/2023

  Hello, ****************:
  
  
  On February 4th, 2021, you agreed to participate in the sponsorship. You made it known on March 4th, 2021, that there might be a new owner. It was then stated that if so, you would have them call us to take care of the payment and send the logo. After that, you continually stated that you would give us a call back to handle it because you had yet to submit the information for the new owner. When you agreed to do business with us, we agreed that we would feature you on the game day shirts. We fulfilled our commitment that was made to you, so we have to pursue payment. We are more than happy to help with any billing matters.

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company contacted me about tshirt advertising. The logo was a messy blob of ink and i said it would not be approved until i saw it fixed on a tshirt. I was told that wasnt possible. Now im being harassed about two campaigns. Fall and winter. Neither of which were or are approved! Extremely pushy, scammy, lying, Harrassment and trying to charge 600 for tshirts I did not approve! Stay far away from this very unprofessional business!

  

  Business Response

  Date: 08/24/2022

  ****,
  
  
  When we spoke yesterday, I sent you proof of all of your agreements. You stated to our graphics team, just yesterday, that you wanted to add 5 shirts to your order for the Winter 2022 season, and approved your ad. I wouold be happy to provide you that recording of your call. Our collections rep then contacted you to discuss the bill, since you were adding the t-shirts, as well as to discuss the past due amount for the Fall 2022 season t-shirt. When this happened, you stated, "I owe you ******************'t I?" You let the collections rep know that there was confusion and you didn't want to participate in the Winter 2022 season and only wanted to pay for the Fall 2022 season we already sent you. They brought the issue to my attention and I offered to let you back out of the Winter 2022 season, contingent on you paying for the Fall 2022 season. When you were contacted back, you stated you are not paying for anything, started screaming and terminated the call. As previously stated, I have sent you all the recordings of all of your agreements. I also sent you the copy of the call where you told us you loved your Fall 2022 shirt and would pay for it. We cannot cease contact until this bill is rectified. 
  
  
  I do apologize for the inconvenience.

  Customer Answer

  Date: 08/24/2022

   
  Complaint: 17758036
  
  I am rejecting this response because:
  
  
  I had asked for a sample of tshirts for fall. Because the first campaign i did with them you could not even read the logo. It was a blob of ink. I advised them i would not be ordering again without a sample of their work for fall! Considering its just now fall when I received the tshirts I obviously thought they were for fall, as per my request. I was so pleased that they had taken my request seriously that I did say i loved them. Only to find out that they apparently ran fall without my approval and was now trying to get my approval for a separate winter campaign. This individual is wresting my words! And not sharing the entire conversation or situation! When I said i would take five more i again believed it was the fall campaign.  The fall campaign was completed WITHOUT my approval and now they were trying to get me to agree to yet another campaign. 600 (SIX HUNDRED dollars worth of scamming!   I am a successful business owner with a 800 credit score. If i had ordered something i most assuredly would pay for it. I ordered nothing  from this scam company for fall 2022 or winter 2022. The five tshirts would have been ordered on the fall campaign had my instructions been completed as I had requested. But that wasnt possible as fall season was completed months ago per the way they handle their print jobs.  I was informed no samples would be given and I definitely was not approving anything until i saw it on the shirt to make sure their screening was legible!  Based on their first campaign that was not the case. Once i found out i was being scammed into the winter season i said no way! Cancel the xtra five tshirts that i thought was for fall. And in NO WAY am i participating for winter either! This company is awful! I want absolutely no dealings with them ever period! 
  *****************

  Customer Answer

  Date: 03/03/2023

  I have spoken with the Better Business Bureau today. You must provide a copy of our contract and all recorded voice messages. In their entirety! Also Ive spoken with an attorney and If this fraudulent charge isnt dropped I will be contacting the police and filing a restraining order! When I stated do I owe you money. I had forgotten I had already paid for the first campaign and I have that invoice and  it is paid in full. I ordered and completed one campaign. We have no further agreement or contact beyond that. You have a very long line of complaints of scams that I truly wish id seen. My next report is going to be fraud at the level of the federal trade commission. All phone records and dates are currently under review. 

  Your submissions are also required. Ive been assured the full conversations will be transcribed.