Complaints

This profile includes complaints for ACME's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ACME

  PO Box 20 Boise, ID 83726

• 

  Acme Markets

  4720 Limestone Rd Wilmington, DE 19808-1928

• 

  Acme Markets

  4365 Kirkwood Hwy Wilmington, DE 19808-5113

• 

  Acme Markets

  1308 Centerville Rd Wilmington, DE 19808-6220

• 

  Acme Markets

  1812 Marsh Rd Wilmington, DE 19810-4581

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acme Trucking does not care about who they hire to drive their trucks. On April 1st at just after 19:00 hours, I encountered a careless Acme truck driver on 722 right near ******* township in Lancaster, **, who passed a buggy on a hill while I was oncoming. I had to drive off the road to avoid hitting him head on. I saw him, so there's absolutely no doubt he saw me. He never slowed down or waited. He passed the buggy like I wasn't even there.I called the nearby distribution center shortly thereafter to file a complaint with the driver and I was left with a voicemail. I called back and told them I must speak to the head of their transportation department, not leave a voicemail. Well, I got hung up on. Third time I was NOT nice about it, and I asked for the contact information for the manager of that district. Guess what? Hung up on AGAIN.I found the email address for the transportation department after some searching, and I submitted an email the next day WITH dashcam evidence.This was on April 2nd. It's now September 14, and I have NOT received any sort of communication from the branch or any sort of acknowledgement/apology. It's very scary to see that directors and the company themselves do not care about their drivers almost killing someone while they are on the road because of incompetence and careless driving.

  Business Response

  Date: 09/22/2022

  Greetings *****************: 

  
  We are very sorry for this experience you had with this Acme truck driver in April. Please know that we take issues like these seriously, and we have reported your feedback to our teams so that issues like this do not occur. Our teams have tried reaching out to you twice since you have reached out to us here to discuss this incident further without response.
  
  We appreciate you taking to the time to reach out to us.Please feel free to respond or contact our Customer Support team at ************* if you have any further questions or concerns.

  
  
  Thank you for contacting us. 

  Tim 

  Customer Support Center 

• Initial Complaint

  Date:08/26/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Employee **** (customer service) at ********************** on ************ ********* ** (5 points) asked for an I.D for the receiver of a western union transaction, which is not needed.come to find out she is ex girlfriend to customer sending the money. (*****) And then refused to provide service for the sender. This happened Friday August 26 2022 at 3 pm

  Business Response

  Date: 08/29/2022

  Greetings ***************************: 

   

  Thank you for writing to us about your experience with our associate. Please accept our sincere apologies for the unsatisfactory customer service you received. Your comments will be directed to the Store Director for review. Please respond here letting us know if you would like to be contacted personally by a member of our store's Management Team regarding your experience. 
  
  If you are experiencing any other issues or have any questions, please do not hesitate to reply, chat, or call us at **************.

  
  
  Thank you for shopping with us!

  ***

  Customer Support Center 

  Customer Answer

  Date: 08/29/2022

   
  Complaint: 17780553
  
  I am rejecting this response because:

   

  This was a huge inconvenience for me and my family we are in a hard spot. Please refer to settlement requested and I will withdrawal my complaint.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 09/02/2022

  The experience MOSTLY.  Money spent as well. It cost my family and I more grief at a time of need.

   

  Thank you for your understanding,

   

  **************************;

  Business Response

  Date: 09/09/2022

  Greetings ***************************: 

   

  We are very sorry for this inconvenience you experienced with our associate. Unfortunately, we at Customer Support are unable to provide $100.00 in cash or store credit as requested. We ask that you please return to the store's **************** desk at your earliest convenience for further assistance. If you'd prefer, we are happy to have a member of our store's Management Team contact you personally regarding this issue. Please respond here letting us know if you would like to be contacted. 

   

  Thank you for shopping with us.

  ***

  Customer Support Center 

  Customer Answer

  Date: 09/11/2022

   
  Better Business Bureau:

   

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  See you soon 

   

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am so upset with the manager of the store. I had my Son purchase some things yesterday. He purchased 1 min ********************* instead of regular *********************. He purchased white container of tide that was not free and clear because Tide has changed the name. He purchased sliced almonds instead of regular ones. He purchased 4 vanilla instead of one.I went back today to change these for Bags of *********************, the correct free and clear tide as my son has alergys, the correct nuts and correct spice and the manager said because he did not keep the recipt they would not change it for the correct one.I showed the manager how the two white tides look the same but they were different. I showed her how rice while it says ****** is different between regular and one min rice.She said that was store policy. I asked her to over ride and help my son who made an error. He is 14 and is learning how to shop. She said she would not allow to change for the correct ones. I asked several times for her help that any kid could make the mistake and she said she would not make any exception.I am so upset, my son is upset and while the store is easy to get to her actions to not allow us to swap for the correct ones have resonated in our family and my sons who will need to make decisions about where they shop going forward.Purchased on 8/13/2022 by my 14 year old son as he is learning to shop.Notified the store on 8/14/2022

  Business Response

  Date: 08/24/2022

  Greetings ***********************: 

   

  We are responding to a message sent regarding a recent attempt to return products to one of our stores.

  We are very sorry that you were not able to return the products that were purchased mistakenly. While we do understand that mistakes while shopping can occur, our return policy is that the original proof of purchase for the specific product being returned will be required for all customers requesting a refund. If you can please respond with the store location you visited, we are happy to share your concerns with our Management Teams for review. Please feel free to reach out to our Customer Support team by phone at ************** if you have any other questions or concerns in the meantime. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center 

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to kings grocery store on 7/9 and used my united healthcare food card. The cashier had an issue with using my card after multiple swipes the purchase went through. I realized days later kings charged me twice for the same purchase. I went back to the store a few days later to get a refund and was told to give it 3 to 5 business days. It's now July 19th and still no refund.

  Business Response

  Date: 07/20/2022

  Greetings ***************************: 

   

  Thank you for writing to us about your request for a refund to your United Healthcare food card.

  Unfortunately we are unable to administer refunds from our ************************ Please note that all refunds will be up to the discretion of the Store Director. We are very sorry that you have not yet received the refund to your card. If you can please provide the store location where you had made your purchase, we are happy to have a member of our store's Management Team contact you personally. 

  
  If you are experiencing any other issues or have any questions, please do not hesitate to reply, chat, or call us at **************.

  
  Thank you for shopping with us!

  ***

  Customer Support Center 

  Customer Answer

  Date: 07/20/2022

  The store location is in ********** ** ************. The best number to contact me is ************

  Business Response

  Date: 07/26/2022

  Greetings ***************************: 

  
  
  Thank you for your response.

  
  We have shared your concerns and your contact information onto our store's Management Team for further resolution. One of our team members will be reaching out to you as soon as possible to assist you. Once again, we would like to apologize for your United Healthcare card being charged incorrectly. Please feel free to respond or contact our Customer Support team if you have any other questions or concerns in the meantime. 

  
  
  Thank you for shopping with us. 

  Tim 

  Customer Support Center 

  Customer Answer

  Date: 08/02/2022

  Do you have any idea of when the manager will call?

  Business Response

  Date: 08/09/2022

  Greetings ***************************: 

   

  Unfortunately, we are unable to provide an exact time or window that you will be contacted. We apologize if you have not yet been contacted. A member of our store's Management Team will be reaching out to you as soon as possible to assist you in resolving this issue. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center 

  Customer Answer

  Date: 08/15/2022

  
  This process has been going on long enough. I will be contacting United Healthcare to file a report
  ***************************

  Business Response

  Date: 08/18/2022

  Greetings ***************************: 

   

  Thank you for your response. 

  We are very sorry for this inconvenience. We have reached out to our store's Management Team again to contact you to get this resolved. Please feel free to respond or contact our Customer Support team at ************** if you have any other questions in the meantime. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center 

• Initial Complaint

  Date:06/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: 06/03/22 Time 18:25. I called Acme **************** ************** and notified them none of my coupons came off my order. They informed me I would receive a $15 store credit to my account in 30 minutes to 24 hours. On 6/9/22 I made another transaction and the store credit did not come off my receipt balance. I called customer service again that day and they informed me it would come off the next transaction. I called customer service again on 6/17/22 to confirm the credit was available before I went to the store. I was told the credit was available. I made another transaction that day and the credit was not available. I called customer again this same day and was told the same as above. I asked to speak to a supervisor and was told the same with an accompanying email telling me to call customer service if it happens again. The email is questionable because it does not have a professional domain name (it used a gmail) and I was told that the supervisor could not log into the system to access her email. **************** also stated there was no way for me to get the credit by mail or another way, but insisted that it will appear on my account. This will be the 4th time of them assuring my account will have a store credit. At this point I do not trust it and would like my store credit in a physical or sent back to me via cash or check.

  Business Response

  Date: 06/20/2022

  Greetings ***********************: 

   

  We are responding to a message sent regarding a credit made to your account. 

  We are sorry for the poor experiences you had contacting our Customer Support team about the credit placed on your account. Please know that we have documented and reported your concerns onto our Management Team on your behalf to ensure issues like these do not occur. 

  Furthermore, we would like to advise that we see the $15.00 store credit was added to your account on 06/04; our records show that this credit was successfully deducted from your purchase made on 06/09/2022. Once again, we apologize for any confusion regarding your store credit. 

   

  Thank you for shopping with us.

  ***

  Customer Support Center

  Customer Answer

  Date: 06/20/2022

   
  Complaint: 17444727
  
  I am rejecting this response because the my receipt does not show any $15 dollar deduction on 6/9. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acme advertises a free item most weekends. The free item is rarely if ever in stock.

  Business Response

  Date: 06/16/2022

  Greetings ***********************************: 

   

  We are responding to a message you sent regarding the advertised free item at your local store.

  We are so sorry to hear that you have difficulty finding the free items advertised by your local Acme market. We are happy to forward your feedback to our teams so that issues like these do not continue. Can you please respond providing the store location where you have seen this occur? Thank you for reaching out to us and providing your feedback on our ad item availability. 

   

  Thank you for shopping with us.

  Tim 

  Customer Support Center 

  Customer Answer

  Date: 06/16/2022

   
  Complaint: 17432085
  
  I am rejecting this response because:

   

  Store is located in *******, **********. 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 06/23/2022

  Greetings ***********************************: 

   

  Thank you for providing your local Acme Markets store to us. 

  We apologize that you have not seen free items advertised from your local store recently. Your comments have been shared with our store's Management Team for review. We appreciate you taking the time to share this concern with the available Weekly Ad deals with us. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center