Complaints

This profile includes complaints for ACME's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ACME

  PO Box 20 Boise, ID 83726

• 

  Acme Markets

  4720 Limestone Rd Wilmington, DE 19808-1928

• 

  Acme Markets

  4365 Kirkwood Hwy Wilmington, DE 19808-5113

• 

  Acme Markets

  1308 Centerville Rd Wilmington, DE 19808-6220

• 

  Acme Markets

  1812 Marsh Rd Wilmington, DE 19810-4581

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an acme delivery order and it was not a great experience. Driver showed up in a different car, different and knew very little English. Initially I was given the wrong order all together, but I thought he resolved it by giving me the bags on the other side of his car which said my name on them. Well I had issues, and was missing multiple items. I did not receive the turkey, bounty, **** platinum and cheese... They have corrected everything except the Tilamook Farmstyle Thick Cut Medium Cheddar Cheese that cost me ***** and the 1 **** Platinum that came to 6.03... So Basically they still owe me $16,93 and I have contacted them multiple times, with them promising to correct but to this day has not been refunded back to my card. I hope you guys can get this business to cooperate and do what they should have done when I told them about the issues,.

  Business Response

  Date: 05/30/2025

  Dear ******,
  
  Thank you for contacting us regarding the missing items from your order.
  
  We have reviewed your order (#*********) and confirmed that several items were not included. Following our investigation, we have processed a refund in the amount of $18.47 for the items that had not yet been refunded. A confirmation email has been sent to the address associated with your account for your records.
  
  Please note that refunds typically take 35 business days to appear in your account. Processing times may vary depending on your financial institution, so we recommend contacting your bank directly if you have any questions regarding the timeline.
  
  *******
  Customer Support Center
  Case ID: ********

  Customer Answer

  Date: 05/31/2025

   
  Better Business Bureau:
  I appreciate that ACME has taken care of this issue so quickly and am glad that they finally followed up and corrected the issues. 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a grocery order that was expected to come between 2-3 pm. I started questioning past 3 what had happened and I log back into the app to see that it was delivered to another house. I quickly go to talk to support about this and they say dont worry, I processed a refund for you and assured me I would be getting email confirmation that doesnt happen.I get a text from someone saying that my refund wont be processed unless I speak on the phone. That it has to be today. So I call and after putting me on hold, telling me they will call back in five minutes, and finally speaking to them, they say actually, it cant be refunded. I just hung up the phone because I wasnt going to argue with how ridiculous this was. I did not get my food. This is messed up. I was promised a cancellation and refund, but now someone called ***** says otherwise? Order *********

  Business Response

  Date: 04/28/2025

  Greetings ***** **********:
   
  We've noticed that you've created multiple accounts using different names, emails, and phone numbers, all linked to the same address. It appears you're doing this to take advantage of promotions and submit refund requests. We've been blocking each account we identify as fraudulent, and so far, we've only issued refunds for the orders we've confirmed as legitimate.
   
  Sincerely,
  ******
  Customer Support Center
  Case: ********

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23233092
  
  I am rejecting this response because Acme refuses to refund me for not fulfilling their side of the contract after I submitted my payment information to receive groceries. A submitted order where you took my money cant be illegitimate? That doesnt even make sense. 

  I did not receive my groceries and its odd how they are accusing me of making accounts for promotions when the purchase was made with no promotion or discount code. 
  

  please give me my money back

  Business Response

  Date: 05/07/2025

  Dear *****,
  
  We understand your frustration with the missing grocery order and your request for a refund. We want to be transparent about why we're unable to proceed with your refund request at this time.
  
  Our records indicate a pattern of multiple accounts created under different names, emails, and phone numbers, all linked to your address. While we acknowledge your statement that the specific order in question was placed without a promotion, this pattern of account activity raises serious concerns about potential misuse of our promotional offers.
  
  It's important to be aware that our ************************ Terms, which govern your use of our services, explicitly address this. Specifically:
  
  "You agree to abide by the terms and conditions of any promotional offer and acknowledge that circumvention of the terms and conditions of any such offer (including without limitation, opening multiple Accounts) constitutes an unauthorized or fraudulent act."
  
  "We reserve the right to cancel your order, in whole or in part, at any time in our sole discretion, and to refuse to provide delivery/pickup service for any order, in whole or in part."
  
  These terms are in place to ensure fairness and prevent abuse of our system.
  
  We have conducted a thorough review of all orders associated with your accounts. Our records show that all orders which we have fulfilled were processed correctly.
  
  Given the circumstances, and in accordance with our established terms and conditions, we are unable to issue a refund for the disputed order.
  
  We value your business and strive to provide excellent service. However, we also have a responsibility to protect the integrity of our operations and ensure equitable treatment for all our customers. We hope you understand our position.
  
  *******
  Customer Support Center
  Case ID: ********

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23233092
  
  I am rejecting this response. The business is accusing me of making accounts for reasons that dont even make sense (like I said in my previous response, there was no promotion) in order to state that I shouldnt get a refund for an order I didnt receive. Terrible company. 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was overcharged at an Acme store next to a doctor's office after I drove 45 minutes to get my mother to an MRI I popped into acme. When we got back which was another 45 minutes to another town I checked my receipt and saw that I was overcharged $15. I pulled the customer service number and spoke to Rude Filipinos that were extremely ignorant rude and unhelpful. I called the store in ******** and was met with two managers who were rude indignant and unhelpful and demanded I drive 45 minutes to get a resolution. No. I want my $22 I was overcharged because of my coupons, back to me. It was a high stress day my mom is having a pet scan and an MRI for cancer I didn't check my receipt and I was not paying attention I asked the clerk if the coupons came off she said yes it was just one of those days and unfortunately the coupons never came off my purchase just paid for it because my mom is in the car it was getting colder outside. I should not have to babysit a cashier to make sure they do their job correctly and I should not have to endure the wrath of Acme not taking responsibility for the overcharge.

  Business Response

  Date: 04/11/2025

  Greetings K ******:
  
  Thank you for bringing this to our attention. We understand how frustrating this experience must have been, especially under such difficult personal circumstances.
   
  To assist you further, could you please provide the phone number and email address registered to your account? You can also send us a copy of the receipt and details regarding the coupon that should have applied to the transaction.
   
  Once we receive this information, we will continue our review and follow up with the next steps toward resolving your concern.
  
  Sincerely,
  ******
  Customer Support Team 
  Case: ********

  Customer Answer

  Date: 04/12/2025

   
  Complaint: 23180357
  
  I am rejecting this response because: the business has asked me a question. The phone number connected to my Acme account is ************. The purchase was made this past Monday at ********************** in the early evening. Since the cashier made a mess of things. The receipt shows the total amount and the amount of the coupons and if you subtract the amount of the coupons from the total amount you would see that I overpaid by $15. I will gladly except a $15 refund.
  
  Sincerely,
  
  K ******

  Business Response

  Date: 04/23/2025

  Greetings K ******:
  
  Thank you for your response and for providing your phone number and additional transaction details.
  
  Weve noted that the purchase took place this past Monday at the Vineland store and that your Acme account is associated with the phone number ************. Weve reviewed your account and applied a $15 credit, which is now available for use on your next in-store purchase. Please provide your phone number at checkout so the cashier can apply the credit. Exclusionary items may apply.

  Thank you for your patience.
  
  Sincerely,
  ******
  Customer Support Team 
  Case: ********

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered groceries for delivery two weeks ago. When $50 worth of my items were missing, I contacted customer service immediately. They informed me they would review the refund request and, if approved, would refund the money within 5-7 business days. After 7 business days, I contacted customer service again. They assured me the refund request had been approved, and the amount would be returned to my bank account with 24 hours. A week later, I called again to inquire. Again, they assured me the refund would show up in my bank account within 24 hours. It has been two weeks now, and I have yet to receive my refund; however, they were more than happy to refund the delivery drivers tip, telling me I couldnt adjust the amount; it would have to be all-or-nothing. I was then informed that they would block my delivery driver (contracted with them through ****). So, in sum, I havent received my refund, and my delivery driver is possibly out of a job.

  Business Response

  Date: 04/10/2025

  Greetings ***** *****:
  
  Thank you for your patience while we looked into your concern.
  
  We were able to connect with the store regarding your order. They explained that the refund request was denied because the delivery included alcohol, and per policy, the drivers ID must be scanned at the time of handoff. In this case, the drivers ID was successfully scanned, confirming that the item was delivered appropriately.
  
  If you have any additional questions or concerns, please dont hesitate to reach out.
  
  Sincerely,
  Arleen 
  Customer Support Team
  Case: ********

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23172590
  
  While I am inclined to accept your explanation regarding the denial of my refund request, reality compels me to reject it.

  If you refer to the receipt (order#: *********), it shows the items were in the order. At the time, I had no reason to believe they were missing. I provided my license without checking the contents of the bags because there was no cause to believe the items listed on the receipt would fail to be filled or delivered. Unfortunately, the driver said nothing about the missing items as she scanned my license.

  After realizing the oversight, I immediately called the driver to inquire after the missing items. She had little to say in response, so I immediately contacted customer service. In fact, the order was logged as delivered at 8:03, and I called customer service six minutes later at 8:09.

  I accepted that it would take 5-7 days to receive my refund. I waited patiently before contacting customer service again on March 30, 2025. During the recorded (I would like to stress recorded) conversation, I was assured my refund request had been accepted, and the funds would be returned to my bank account within 48 hours.

  48 hours came and went. I waited patiently until April 6, 2025, before calling customer service again. Again, during a recorded conversation with a customer service representative, I was assured my refund request had been accepted. When she informed me it would take 5-7 business days to process, I asked to escalate the matter. She transferred me to her supervisor (again, on a recorded line) who, yet again, assured me my refund request had been accepted, and I should expect the funds to return to my account either that evening or the next day.

  I waited for what I felt was a reasonable amount of time before involving the Better Business Bureau since it was becoming clear that any effort I made would only result in more lying and stalling on the part of Amce/Albertsons.

  Having said all of that, I want to make this as plain as possible: I am rejecting your denial because I didnt receive my items, and I have every right to a refund. And to make matters even plainer: you stole $50 from me, then lied about it repeatedly. To salt this wound, you implied through your evidence that the reverse was true that I was lying about having not received the items in order to steal from you.

  I am a person, not a corporation, therefore I operate according to moral principles, not policies. I do not jump to conclusions based on what amounts to circumstantial evidence. Most importantly, I neither steal nor lie. 

  In closing, I hope you will review the recorded conversations and speak to whoever filled the order at the store as well as the delivery driver. I hope that, in doing so, you will come to the correct conclusion: through a series of events that one may mark up to simple human error, I did not receive my items, therefore I am entitled to receive my $50 dollar refund.

  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 04/23/2025

  Greetings *****,
  
  Thank you for contacting us regarding your refund request for the missing items from your order #*********.
  
  We have investigated the issue with your order and found that the refund request was escalated but ultimately denied. The reason for the denial is that the store requires the driver's ID to be scanned before handing over the items to the driver.
  
  We understand that you did not receive the items after they were marked as delivered. Therefore, we have processed a refund for the items you reported as missing. The refund includes:
  
  Bota Box Nighthawk Black **** Red Wine Blend - 3 Liter for $25.43
  Barefoot On Tap White Wine Sauvignon Blanc Box - 3 Liter for $25.43
  
  The total refund amount is $50.86. This amount should appear in your bank account within 3-5 business days. You may contact your bank for more specific information on when the refund will be processed, as this can vary between financial institutions. Additionally, we have sent a refund confirmation email to the email address linked to your account for your records.
  
  Thank you for shopping with us.
  
  *******
  Customer Support Center
  Case ID: ********

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order and they did not deliver me the Beef or the Easter candy that I ordered. The turkey that I ordered was so slimy and nasty, it was presliced 2 days before they had sold it and it should have been sliced to order. You guys refunded me for the turkey, and the beef, but I purchased 2 bags of Easter Candy that shows up on the receipt as "e Hsy Egghunt Blue Chocolate." They have actually credited me for the one bag, even though you would think a refund would be appropriate considering I had a receipt, I never asked to be credited, and they have only refunded me for 1 of these. These 2 bags cost me $55.98. Can you guys please properly refund me for these 2 bags of candy accordingly. I have tried to get it done thru customer service, but obviously ********************** does not like to refund customers when they do not receive items that they ordered.

  Business Response

  Date: 04/10/2025

  Greetings *******,
  
  Thank you for reaching out to us regarding your recent order and refund request.
  
  We understand that you have not received the refund for the items missing from your order. We have investigated the matter concerning your order #*********. It appears that a refund for 1 E Hsy Egghunt Blue Chocolate 270pc - 64.5 OZ was already processed on 03/15/2025 for $27.99. We have now processed an additional refund of $27.99 for the same item and have sent a refund confirmation email to the email address linked to your account. This refund should appear in your payment method within 3-7 business days. Please contact your *** provider to determine when the refund will be reflected, as this varies between financial institutions.
  
  
  *******
  Customer Support Center
  Case ID: ********

• Initial Complaint

  Date:03/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed a delivery order from Acme and the driver arrived that knew no English at all.. The driver also had another person in the car, possibly his girlfriend who didn't know English at all... Something went wrong, and I was missing multiple items. Not sure if the store or the driver had made the error, however getting this resolved has been an extremely hard task. They tell you it will be refunded in 3-5 days, and that does not happen. I never received the ***** Toilet Paper, Bounty Towels, ******, Shrimp or Beef Tenderloin. They properly refunded the Turkey, Bounty Towels, and Shrimp, but I was never refunded for the Beef Tenderloin and the Toilet Paper. The toilet paper cost $35,38, the Beef cost $17.64 and $30.48. Which means that I am still owed a refund of $83.50. I don't know what it will take to get this refunded, but my next step is a dispute. The order number was ********* and my name is ******* ********.... Can you guys please resolve this issue so I can resume shopping out your outlet and so don't have to dispute this charge with my bank. Thank you for your time and please take care of this issue that I had with this order.

  Business Response

  Date: 03/27/2025

  Greetings *******,
  
  Thank you for reaching out to us regarding your recent order and refund request.
  
  We understand that you haven't received the refund for the items missing from your order. We have investigated what happened to your order #*********. Based on our investigation, we see that refunds were processed on different dates. This includes the ***** 1000 Toilet Paper Rolls 1 Ply Toilet Tissue - 20 Count, which was refunded on 03/01/2025 for $17.69 and again on 03/02/2025 for the same amount. All of these refunds were processed, and email confirmations were sent to the email address linked to your account, which you received on the same dates.
  
  I can see that the **** Choice Beef Tenderloin Filet Mignon Steak - 1 lb was not processed yet. In this case, we have processed a refund amount of $48.12 back to your payment method. I also sent you a refund confirmation email to the email address linked to your account, so you will have a copy of it. This will show up in your bank within 3-7 business days. You can contact your bank to find out when the refund will appear, as this varies between financial institutions.
  
  
  *******
  Customer Support Center
  Case ID: ********

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally report a concerning issue regarding a product I purchased from Acme store. On March *******, I bought GOGO squeeze, (kids fruit products)at Acme located at *****************************. Kids opened the box couple days ago , I couldnt understand why they complaining for stomach aches, nausea , stomach upset Upon checking the product packaging, I was shocked to find that it had expired one year ago. On April 2024. Selling expired food products poses a serious health risk, and I am extremely disappointed by this oversight.I request an immediate investigation into how such an outdated product was still available for sale and expect a prompt response regarding how Acme intends to address this issue. Additionally, I would appreciate guidance on how to proceed regarding compensation for the distress and potential medical issues. Because I have to take them to emergency room. Also I went to store and ask for manager, I wanted to show him product. When I brought this to his attention, I was surprised by the lack of acknowledgment or apology. Instead, I felt as though I was being treated as if the issue were my fault, which was both unprofessional and disappointing. He had unprofessional management *****. Its a shame. I really like the store. I also have a receipt and urgent care papers.

  Business Response

  Date: 03/28/2025

  Greetings **** *************:
  
  Thank you for bringing this matter to our attention. We understand the seriousness of your concerns and sincerely regret the impact this incident has had. Please know that we take situations like this very seriously and are committed to addressing them promptly.
  
  Our team will be reaching out to you directly to discuss your experience in detail and work toward a satisfactory resolution. We appreciate your patience as we take the necessary steps to address this situation.
  
  We appreciate your patience and the opportunity to make things right.
  
  Sincerely,
  
  ******
  Customer Support Center
  Case: ********
  

  Customer Answer

  Date: 03/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution might be satisfactory to me.
  I hope they will reach me soon. 
  Sincerely,
  
  **** *************

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an acme order and the driver that delivered could not find my location and did not speak any English. I walked 2 blocks to finally find him and he obviously either left part of my order at the store or kept it for himself (possibly by mistake). Not quite sure because they deliver multiple orders at a time so he may have given the wrong bag to the wrong customer. Anyway, I did not receive the *** ***** Mashed Potatoes, the *** ***** Sweet Potatoes, The Swiffer Wet Jet Quick dry wood floor cleaner, the Swiffer floor cleaner fresh power mop and the 2 USDA Choice Beef Tenderloin. I called the store, and they told me that I had to call customer service and that they could not fix it. **************** told me that it had to be forwarded to the store manager to get refunded. This order was from February 27th and it's been quite some time. They still have not refunded the 2 Beef Tenderloin and the 2 Swiffer WetJet Quick dry.. These Swiffer was on sale for *****, and the 2 Beef Tenderloin cost. This was really disappointing, and I paid for this on my credit card. I really don't want to put a dispute in with my bank. I thought Acme would fix the issue. They still owe me a refund of ***** and ***** for the Beef Tenderloin and ***** Plus Tax for the Swiffer which was ***** plus 1.03 in tax equaling *****. So the total amount that is still owed to me is *****.... Sorry I had to go this route, but they are putting me in circles, "escalating the issue, etc but nothing gets done and its been frustrating and disappointing. I live on a budget and the ***** may not mean much to anyone else but it is not fair to me as a customer and hope to get this properly resolved.

  Business Response

  Date: 03/20/2025

  Greetings *******:
  
  Thank you for reaching out to us regarding your recent order and the refund that you have requested.
  
  We understand that you did not receive the items from your order. Based on our investigation of order *********, we can see the refund that was processed for the items you mentioned. The remaining items are the 2 Swiffer WetJet Quick Dry Wood Floor Cleaner - 42.2 Fl. Oz each and 2 USDA Choice Beef Tenderloin Filet Mignon Steaks - 1 lb each.
  
  We have processed a refund totaling $74.38 back to your payment method. We also sent a refund confirmation email to the email address linked to your account, so you will have a copy of it. This should appear in your bank account within 3-5 business days, as this varies between financial institutions.
  
  *******
  Customer Support Center
  Case ID: ********

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time I shop at Acme, it asked me for a donation for an unknown organization. It just says would you like to donate money to stop child hunger? In this country - or where exactly?!? Or would you like to donate money to the school lunch program? What? For my state? For where exactly and where is my donation going?! I always find it despicable. I am here, cutting coupons looking for items on sale so I can have a lower bill and youre expecting me to HELP GIVE YOUR CORPORATION A TAX DEDUCTION?!!? NO. ABSOLUTELY NO. I cant say tha Strong enough. No. And stop - its gross! So today I went in to buy a few items and pressed pay with card. and held up the card to tap it to pay. The system then showed on the screen thank you for your donation! I in no way shape or form gave a donation willingly. It auto assigned it. I now had to get the cashier who is overseeing the self check out to undo the charge, which required that half the store get involved, and also have a snotty attitude because they now had to figure out how to remove a Donation from my bill. On top of the system, deciding to randomly assign me a donation, the nastiness of the staff really made my experience horrible and I cant say that strongly enough.Let me be perfectly clear nobody - and I do mean nobody shopping for groceries in this day and age - when they could give donations for their own tax deduction - is going to randomly give $1 dollar or $10 to some bull fund with no name, No Organization attached - and in case you havent noticed, Im pretty sure the public school lunch system has been cut! Stop asking for donations!

  Business Response

  Date: 03/12/2025

  Greetings S Block:
   
  Thank you for sharing your feedback. We understand your concerns about the donation process and the unintentional charge, and we will address this with our team to prevent future issues.
   
  To assist you better, could you please provide the location of the store where this occurred, along with the phone number and email attached to your account? This will help us address the issue directly.
   
  We value your input and are committed to improving your experience with us. Please dont hesitate to reach out if you have any further concerns.
   
  ******
  Customer Support Center
  Case ID: ********

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23051559
  
  I am rejecting this response because:

  Hi ******,

  The location was *************

  And my phone number is ************ 

  I appreciate the help. But seriously its gross that you guys are asking for nebulous donations that have no context or actual recipient attached to them  - worse when it auto charges the donation 
  

  More than handling this on a store level, could you please submit the feedback to your internal department responsible? Im sure Im not the only one with this sentiment  So sure than I can forward a comic about it thats been published in magazines multiple times  

   

  Thank you  

   

  
  Sincerely,
  
  S Block

  Business Response

  Date: 03/24/2025

  Greetings *** Block,

  All Acme stores offer customers the opportunity to make a voluntary, tax deductible, donation at the pin pad to the ******************** Foundation, a 501(c)(3) registered nonprofit that supports charitable causes dedicated to fighting food insecurity and supporting those in the communities we serve.   Donations are distributed based on monthly campaigns, as advertised by signage in store. More information can also be found at *******************************************.  No customer is obligated to donate and there is no auto assign feature, we apologize for any inconvenience.

  
  Thank you for shopping with us.

  
  *******
  Customer Support Center
  Case ID: ********

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23051559
  
  I am rejecting this response because:

  My donation was NOT voluntary and I had to get someone to reverse it which caused them and me great stress. 
  

  Thank you for your completely canned and scripted response. So that you can write another canned and scripted response I need to let you know that - THERE IS NO SIGNAGE IN THE STORE.

  FURTHER - the message on the pin pad is so completely vague - would you like to help hunger? That Im not sure if Im helping your CEO whos hungry or you. Because it certainly isnt me. 
  

  This obtuse vagueness, combined with the canned response is tone deaf to your shoppers who are cutting coupons and saving to survive.  Solving hunger in a nonspecific request is so shady and scammy that I guess the only way to address it would be with a canned answer.  You could have at least tried. But yo reiterate - MINE WAS NOT VOLUNTARY. 

  Im hungry. Care to solve it? 
  
  Sincerely,
  
  S Block

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 2/23/25 and it was clearly delivered to the wrong address. I have contacted customer service twice and both times have been told I would receive a refund in 5-7 days. It has now been 14 days and I am still waiting for my refund.

  Business Response

  Date: 03/10/2025

  Greetings ****** **********-******:
  
  Thank you for following up with us regarding order #********* that you have not yet received. We have followed up on the refund, and it should reflect back to your original payment method within 5-7 business days.
  
  We appreciate your patience and understanding in this matter.
  
  Sincerely,
  ****
  Customer Support Center
  Case ID: ********