Complaints

This profile includes complaints for Albertsons's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Albertsons has 630 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Albertsons

  PO Box 20 Boise, ID 83726-0020

• 

  Albertsons

  1399 Mcvey Ave Lake Oswego, OR 97034-6070

• 

  Albertsons

  19881 State Route 2 Monroe, WA 98272-2352

• 

  Albertsons, Inc

  2201 N University Dr Coral Springs, FL 33071-6185

• 

  Albertsons

  1100 N John Young Pkwy Kissimmee, FL 34741-4201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  grocery delivery order when got order notice ,Signature laxative $ 5:80 cents was not in the order Called customer service got email saying they not going to give me back the money they charge for item I didn't get. Notice on reviews for Albertsons this stuff happens alot .If they take money from thousands of customers for things they didn't get .Also few weeks ago had some bad fruit in order Albertsons said would refund part of $3:53 cents bank never got it .This happens regularly with Albertsons I'm fed up with

  Business Response

  Date: 06/26/2025

  Greetings Jim Greene,
  
  Thank you for bringing this to our attention regarding Order #130435462.
  
  We understand how important it is to receive a complete and accurate order. After a thorough review of your concern, a $15 store credit has been applied to your account for use on a future online purchase.
  
  To redeem this credit, please follow the steps below during checkout:
  
  In the Payment Section, select Payment Details
  
  Enter the desired amount of store credit you wish to apply
  
  This credit is available for use on any upcoming eligible online order. Think of it as a helpful buffer for your next grocery trip—easy to apply and ready when you are.
  
  Your feedback is greatly appreciated and plays a key role in helping us maintain accuracy and improve the overall shopping experience.
  
  Thank you for shopping with us!
  Arleen
  Customer Support Center
  Case ID: 19106160

  Customer Answer

  Date: 06/26/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23514117, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Jim Greene

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a gift card May 31 and added the balance to my **** wallet via **** app. The amount ($100) was added successfully to my account and I proceeded to check out. Upon checking out I received an error, my balance on my wallet was then subtracted although my purchase did not go through. I then immediately contacted the Albertsons gift card department and explained my situation, I was given a bad resolution and reached out again. My complaint was then escalated (case#********). I was informed my balance remained however I was unable to add my gift card in the **** app nor was I able to use it in store. I then spoke with the manager who recommended I contact billing (case#********) my issue is $100 is a lot of money for someone ********** and I have been unable to buy groceries because of this situation. I still havent received a response and my attempts to get some progress have been unsuccessful. I dont need the gift card if it doesnt work however taking my money is not ok and should have received a response by now.

  Business Response

  Date: 06/15/2025

  Hi *********,
  
  Thank you for bringing this to our attention. Weve reviewed your concern regarding the $100 gift card you added to your Vons Wallet and the issue that occurred during checkout.
  
  Your case has been escalated to our IT department under ticket number INC12680522. It was determined that the gift card was applied to Order #*********, which did not successfully process and is not reflected in our system. The team is currently working on restoring the $100 balance to your Vons Wallet so it can be used for a future order.
  
  We recognize the importance of resolving this matter promptly and are actively monitoring the progress. You will be notified as soon as the balance is reinstated.
  
  Thank you for your continued patience and cooperation.
  
  *******
  Customer Support Center
  Case ID: ********

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Everything has been resolved, thank you.
  
  Sincerely,
  
  ********* *********

• Initial Complaint

  Date:05/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a digital personal offer in April 2025. The PERSONAL offer entails spending 300 dollars by the end of May, resulting in the accrual of 1300 points. The system is not processing my eligible purchases made from April to May. I am aware that I recorded this in early April, since I was confident I had ample time to fulfill the offer. Upon checking today, it indicated nil accumulation despite my expenditure of hundreds on this personal offer. Upon contacting them via chat, they did not attempt to rectify the issue but merely stated that I had redeemed the deal on May 14th (impossible), the date of my most recent purchase. They subsequently claimed that the offer was just for May, even though the offer does not state that anywhere in the details; nevertheless, the offer specifics explicitly reference transactions from April. Subsequently, when I requested to speak with a supervisor, they terminated the conversation. So characteristic.

  Business Response

  Date: 05/30/2025

  Greetings **** *********:
  
  Thank you for sharing these details. Upon thorough review of your account, we confirmed that the transactions made between April 1 to April 30 did not meet the $325 spend threshold required for the offer. Eligible purchases made from April 2 through April 25 earned a total of 289 points.
  
  However, in recognition of your ongoing engagement and commitment to meeting the offer criteria, we have issued ***** points to your account as a one-time courtesy.
  
  We sincerely appreciate your continued loyalty and trust this gesture supports your ongoing rewards experience.
  
  Thank you for shopping with us!
  ******,
  Customer Support Center
  Case ID: ********
  
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account with ********************** was deactivated without any explanation. I have reached out to their customer service multiple times via web form, email, and phone calls, but have received only a generic response stating:"I apologize if you can't access your account. It looks like an issue is currently preventing access to your account. Unfortunately, I dont have any additional details now, but I am documenting all your feedback."They have not provided a reason for the deactivation, a timeline for resolution, or any steps I can take to regain access. Furthermore, I am unable to create a new account unless I use a different phone number, which is unreasonable and inconvenient.This situation has caused significant frustration and inconvenience, and I am seeking a formal explanation, reinstatement of my account, or at the very least, a clear resolution path.

  Business Response

  Date: 05/23/2025

  Greetings **** ***:
  
  Thank you for your continued patience as we carefully reviewed your concern. Weve escalated the matter to the appropriate team, and were pleased to inform you that your account has now been reactivated. Full access should be restored at this time.
  
  We appreciate you bringing this to our attention and allowing us the opportunity to resolve it.
  
  Thank you for shopping with us!
  ******
  Customer Support Center
  Case ID: ********
  
  

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***

• Initial Complaint

  Date:05/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed by the ************************ (***) to write in to you in reference to my case #********* I filed with the, *** in reference to digital coupons fineprint discrepancies. In reference to my "udeals" in the digital coupons section on the Vons application. I have read the fine print on my "udeals" digital coupon(s), and on the particular item I purchase on a frequent basis, it does not limit me to one purchase. The expiration date for the coupon is for the date of 05/30/25; in-addition the fineprint further states-it ************** limited to inventory on hand and subject to availability. Sales in retail quantities only. While supplies last." Since I purchased at retailed price at the store I should be entitled to one daily if I cared for until date of expiration of coupon or until management on the floor rescinds the digital coupon. For the record the initial purchase went well, ultimately I have to purchase the item within the requirements of the coupon; I have to subsequently request for assistance from the manager on the floor to override the price; which she did do on this occasion. The fineprint specifies until inventory runs out and since the coupons terminates on 05/30 and they have plenty of stock, I would be entitled to the discounted price of the product, one-per-day until the expiration of the coupon, stock is not available ,or management on the floor rescinds the coupon at the cashier earlier than the expiration of the digital coupon; in this scenario 05/30. Since I have met all the requirements of the coupon and they have plenty of stock I kindly request the issue be remedy by not preventing my "good" shopping experience by me as a customer having to call the floor manager to the self-checkout subsequently after each purchase. As I researched my compliant against Vons, I informed myself; Vons is owned and managed by Albertsons Companies or Albertsons. Thank you for your time and consideration,

  Business Response

  Date: 05/20/2025

  Greetings ***** *******:
  
  Thank you for bringing this to our attention and providing detailed information about your experience with the ForU digital coupons through the Vons app. We appreciate the opportunity to review this matter thoroughly. We understand your concern about the application of the digital coupon and the interpretation of the fine print, particularly regarding the ability to redeem the offer on a recurring basis until the listed expiration date of 05/30/25.
   
  We're sharing this feedback with the appropriate teams, including our digital promotions group and store leadership, to review how the coupon terms are being applied at checkout and to identify opportunities for improving clarity and consistency in future offers.
   
  We sincerely value your loyalty as a Vons customer and appreciate your dedication to understanding the terms of our promotions. We are committed to providing a smooth shopping experience and will continue working to address these concerns internally.
   
  Thank you again for your time and thoughtful communication.
  
  Thank you for shopping with us.
  ******,
  Customer Support Center
  Case ID: ********
  
  
  

• Initial Complaint

  Date:05/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order using the Albertsons app for grocery pick up. Order #*********. I clipped coupon deals and my total was $150.90 after my coupons. I checked out. I get to the store, pick up my groceries, and I get a final receipt of $211.32. When I chatted with ***** they said I had to provide a screenshot of every single coupon I clipped in order to prove my claim that I was charged the wrong amount. What consumer screenshots every coupon they plan to use when the application itself should have a record of the coupons I clipped on their own app? Its outrageous and fraudulent. I have no idea why Albertsons would rather me file a complaint with the BBB and the ***** but here we are. Im disappointed. I expect when I agree to a charge that the company will not turn around and charge me a vastly higher sum that I ever agreed to.

  Business Response

  Date: 05/20/2025

  Greetings ****** ***********,

   

  Thank you for reaching out and sharing your experience.

  We have successfully processed a $60.42 refund for the overcharged amount from your order ********* to your ****** account to cover the price difference. The refund will be posted within 7-10 business days.

  Your feedback is important, and we recognize the need for a seamless and transparent shopping experience. We appreciate the opportunity to address this matter and ensure your satisfaction.
  If you have any further questions, feel free to reach out.

  Thank you for shopping with us.

  
  *******
  Customer Support Center
  Case ID: ********

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday May 6, 2025 we were told by our District Manager to sell Select Meats at Choice Prices!

  Business Response

  Date: 05/16/2025

  Greetings *******,

  Attached is our response to the BBB.

  *******
  Customer Support Center
  Case ID: ********

• Initial Complaint

  Date:05/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE **** ASSOCIATES BEHIND THE COUNTER ARE NEVER PRESENT DURING REGULAR BUSINESS HOURS. THERE IS USUALLY PEOPLE HANGING AROUND THERE (NON CUSTOMERS) WHEN THEY APPROACH TO TAKE THE ORDER AFTER IGNORING THE CUSTOMER FOR A MINIMUM OF 5-7 MINUTES, THEY TAKE A REALLY LONG TIME TO PROCESS CUSTOMER'S VERBAL ORDER. THEY DO NOT SHOW CUSTOMER THE PRODUCT USED AND THEY DO NOT OFFER THE CUSTOMER TO CHECK THE TASTE, TEXTURE ETC. SEVERAL TIMES I HAVE BOUGHT CHEESE HERE AT THIS **** IN THE **** DEPARTMENT. IT IS SPOILED AFTER ONLY ONE DAY. THE "HOT" FOOD I PURCHASED IN A SEALED BAG PREPARED BY ***** ASSOCIATES" BEHIND THE ***** **** COUNTER" IS STALE AND DRY BY THE TIME I GET HOME. THE RECEIPT ALWAYS DISAPPEARS SO I CAN NOT QUESTION IT. WHEN I ASK CUSTOMER SERVICE TO SPEAK TO A MANAGER OR MAKE A COMPLAINT, THEY TELL ME TO "USE THE ***** WHEN CHECKING OUT, SELF CHECKOUT IS OPTIONAL BASED ON WHATEVER THE **** ASSOCIATE STANDING THERE SAYS. THEY POINT YOU TO A CASHIER. MINE WAS "*******". SHE WOULDNT ALLOW ME TO PLACE WHAT I PLANNED TO BUY ON THE MOVING BELT. I HAD TO HAND THINGS TO HER ONE BY ONE. SHE REFUSED TO HELP BAG THE GROCERIES EVEN THOUGH THE CUSTOMER BEHIND ME WAS IN A HURRY. "********" MIXED MY GROCERES UP WITH THIS OTHER CUSTOMER. SHE STOOD THERE THE WHOLE TIME. I HAD ALREADY PAID MY BILL. THIS PERSON IS NOT ALWAYS WORKING THERE SO I CAN NOT ADDRESS IT THROUGH THE ON SITE MANAGEMENT. THE PARKING LOT SHOULD HAVE BETTER SECURITY. MANY CHARACTERS HARASSING CUSTOMERS BOTH LEAVING AND ENTERING THE STORE.

  Business Response

  Date: 05/06/2025

  Greetings ********** *******:
  
  Thank you for taking the time to share your observations regarding your recent experiences at our store. Your feedback has been noted and shared with the relevant department leaders for internal review.
  
  We take matters related to service consistency, food quality, and customer interaction seriously. Your comments regarding the deli counter operations, product condition, checkout experience, and store environment have been documented and will be used to assess current procedures and employee performance.
  
  Regarding your concern about the parking lot and surrounding activity, we are evaluating opportunities to enhance the customer experience and safety outside the store as well.
  
  We appreciate your detailed report, which helps us in our ongoing efforts to ensure a reliable and secure shopping environment.
  
  Sincerely,
  ******
  Customer Support Team
  Case: ********

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Xbox gift card for the amount of $20 for my daughter and when scratching to review the code, the code was damaged. I was told my my local Albertsons that I needed to drive back to the original store and I did just to be told by *** *. the manager that he couldnt do anything because how did he know that I wasnt tampering with the card. I explained to him that I had the receipt and the gift card and he continued to accuse me of fraud. I was told to call the gift card fraud department which I did with case number ******** and was informed that a full investigation would be done but there was no resulto on timeframe because they have to make sure there was no fraud committed. I asked to speak with a manager and he declined and said that it has to be investigated and he doesnt know if Im going to be refunded.

  Business Response

  Date: 04/29/2025

  Greetings ******* ****,

  Thank you for reaching out to us and sharing your experience. Your patience and understanding while we worked to resolve this matter are greatly appreciated.

  Were happy to inform you that a credit of $20.00 has been processed and sent to your bank processor as of April 29, 2025. Please note that it may take 3-10 business days for the credit to reflect in your account, depending on your bank.

  Thank you for shopping with us.

  
  *******
  Customer Support Center
  Case ID: ********

• Initial Complaint

  Date:04/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an issue with multiple racist employees complained about Spanish speaking people, making fun of them, and saying that they don't care if they don't understand. Afterward, I complained with no response. That, a long with issues I have with business decisions that Albertsons has recently made, led me to want to delete my account. After chatting with customer service, I was not able to or allowed to update my password or to delete my account. I asked multiple times, and was not helped. As Albertsons has refused to allow me to update my account info or to delete my account, I have decided to file a complaint with the BBB.

  Business Response

  Date: 04/16/2025

  Greetings *****,
  
  Thank you for contacting us about deleting your account.
  
  We understand that you want to delete your account due to your previous store experience. To delete your account, please click this form: **************************************************************************************************************************** permanently delete your information. Please respond to the email within 5 days to continue processing your request. Requests not verified within 5 days will be closed for lack of verification. For requests to know or delete your personal information, we will send you a communication describing our response within 45 days. In certain cases, we may need up to an additional 45 days to process your request. If so, we will notify you within the original 45-day period.
  
  *******
  Customer Support Center
  Case ID: ********