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Business Profile

Grocery Store

Albertsons

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Albertsons's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Albertsons has 630 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Albertsons

      PO Box 20 Boise, ID 83726-0020

    • Albertsons

      4450 Buffalo Gap Rd Abilene, TX 79606-2703

    • Albertsons

      1818 NE Evangeline Trwy Lafayette, LA 70501-1922

    • Albertsons

      2720 Southwest Pkwy Wichita Falls, TX 76308-3704

    • Albertson's

      39140 Winchester Rd Murrieta, CA 92563-3500

    Customer Complaints Summary

    • 164 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account with ********************** was deactivated without any explanation. I have reached out to their customer service multiple times via web form, email, and phone calls, but have received only a generic response stating:"I apologize if you can't access your account. It looks like an issue is currently preventing access to your account. Unfortunately, I dont have any additional details now, but I am documenting all your feedback."They have not provided a reason for the deactivation, a timeline for resolution, or any steps I can take to regain access. Furthermore, I am unable to create a new account unless I use a different phone number, which is unreasonable and inconvenient.This situation has caused significant frustration and inconvenience, and I am seeking a formal explanation, reinstatement of my account, or at the very least, a clear resolution path.

      Business Response

      Date: 05/23/2025

      Greetings **** ***:

      Thank you for your continued patience as we carefully reviewed your concern. Weve escalated the matter to the appropriate team, and were pleased to inform you that your account has now been reactivated. Full access should be restored at this time.

      We appreciate you bringing this to our attention and allowing us the opportunity to resolve it.

      Thank you for shopping with us!
      ******
      Customer Support Center
      Case ID: ********

      Customer Answer

      Date: 05/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ***

    • Initial Complaint

      Date:05/19/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was informed by the ************************ (***) to write in to you in reference to my case #********* I filed with the, *** in reference to digital coupons fineprint discrepancies. In reference to my "udeals" in the digital coupons section on the Vons application. I have read the fine print on my "udeals" digital coupon(s), and on the particular item I purchase on a frequent basis, it does not limit me to one purchase. The expiration date for the coupon is for the date of 05/30/25; in-addition the fineprint further states-it ************** limited to inventory on hand and subject to availability. Sales in retail quantities only. While supplies last." Since I purchased at retailed price at the store I should be entitled to one daily if I cared for until date of expiration of coupon or until management on the floor rescinds the digital coupon. For the record the initial purchase went well, ultimately I have to purchase the item within the requirements of the coupon; I have to subsequently request for assistance from the manager on the floor to override the price; which she did do on this occasion. The fineprint specifies until inventory runs out and since the coupons terminates on 05/30 and they have plenty of stock, I would be entitled to the discounted price of the product, one-per-day until the expiration of the coupon, stock is not available ,or management on the floor rescinds the coupon at the cashier earlier than the expiration of the digital coupon; in this scenario 05/30. Since I have met all the requirements of the coupon and they have plenty of stock I kindly request the issue be remedy by not preventing my "good" shopping experience by me as a customer having to call the floor manager to the self-checkout subsequently after each purchase. As I researched my compliant against Vons, I informed myself; Vons is owned and managed by Albertsons Companies or Albertsons. Thank you for your time and consideration,

      Business Response

      Date: 05/20/2025

      Greetings ***** *******:

      Thank you for bringing this to our attention and providing detailed information about your experience with the ForU digital coupons through the Vons app. We appreciate the opportunity to review this matter thoroughly. We understand your concern about the application of the digital coupon and the interpretation of the fine print, particularly regarding the ability to redeem the offer on a recurring basis until the listed expiration date of 05/30/25.
       
      We're sharing this feedback with the appropriate teams, including our digital promotions group and store leadership, to review how the coupon terms are being applied at checkout and to identify opportunities for improving clarity and consistency in future offers.
       
      We sincerely value your loyalty as a Vons customer and appreciate your dedication to understanding the terms of our promotions. We are committed to providing a smooth shopping experience and will continue working to address these concerns internally.
       
      Thank you again for your time and thoughtful communication.

      Thank you for shopping with us.
      ******,
      Customer Support Center
      Case ID: ********


    • Initial Complaint

      Date:05/16/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order using the Albertsons app for grocery pick up. Order #*********. I clipped coupon deals and my total was $150.90 after my coupons. I checked out. I get to the store, pick up my groceries, and I get a final receipt of $211.32. When I chatted with ***** they said I had to provide a screenshot of every single coupon I clipped in order to prove my claim that I was charged the wrong amount. What consumer screenshots every coupon they plan to use when the application itself should have a record of the coupons I clipped on their own app? Its outrageous and fraudulent. I have no idea why Albertsons would rather me file a complaint with the BBB and the ***** but here we are. Im disappointed. I expect when I agree to a charge that the company will not turn around and charge me a vastly higher sum that I ever agreed to.

      Business Response

      Date: 05/20/2025

      Greetings ****** ***********,

       

      Thank you for reaching out and sharing your experience.

      We have successfully processed a $60.42 refund for the overcharged amount from your order ********* to your ****** account to cover the price difference. The refund will be posted within 7-10 business days.

      Your feedback is important, and we recognize the need for a seamless and transparent shopping experience. We appreciate the opportunity to address this matter and ensure your satisfaction.
      If you have any further questions, feel free to reach out.

      Thank you for shopping with us.


      *******
      Customer Support Center
      Case ID: ********

      Customer Answer

      Date: 05/20/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ***********

    • Initial Complaint

      Date:05/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday May 6, 2025 we were told by our District Manager to sell Select Meats at Choice Prices!

      Business Response

      Date: 05/16/2025

      Greetings *******,

      Attached is our response to the BBB.

      *******
      Customer Support Center
      Case ID: ********

    • Initial Complaint

      Date:05/05/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THE **** ASSOCIATES BEHIND THE COUNTER ARE NEVER PRESENT DURING REGULAR BUSINESS HOURS. THERE IS USUALLY PEOPLE HANGING AROUND THERE (NON CUSTOMERS) WHEN THEY APPROACH TO TAKE THE ORDER AFTER IGNORING THE CUSTOMER FOR A MINIMUM OF 5-7 MINUTES, THEY TAKE A REALLY LONG TIME TO PROCESS CUSTOMER'S VERBAL ORDER. THEY DO NOT SHOW CUSTOMER THE PRODUCT USED AND THEY DO NOT OFFER THE CUSTOMER TO CHECK THE TASTE, TEXTURE ETC. SEVERAL TIMES I HAVE BOUGHT CHEESE HERE AT THIS **** IN THE **** DEPARTMENT. IT IS SPOILED AFTER ONLY ONE DAY. THE "HOT" FOOD I PURCHASED IN A SEALED BAG PREPARED BY ***** ASSOCIATES" BEHIND THE ***** **** COUNTER" IS STALE AND DRY BY THE TIME I GET HOME. THE RECEIPT ALWAYS DISAPPEARS SO I CAN NOT QUESTION IT. WHEN I ASK CUSTOMER SERVICE TO SPEAK TO A MANAGER OR MAKE A COMPLAINT, THEY TELL ME TO "USE THE ***** WHEN CHECKING OUT, SELF CHECKOUT IS OPTIONAL BASED ON WHATEVER THE **** ASSOCIATE STANDING THERE SAYS. THEY POINT YOU TO A CASHIER. MINE WAS "*******". SHE WOULDNT ALLOW ME TO PLACE WHAT I PLANNED TO BUY ON THE MOVING BELT. I HAD TO HAND THINGS TO HER ONE BY ONE. SHE REFUSED TO HELP BAG THE GROCERIES EVEN THOUGH THE CUSTOMER BEHIND ME WAS IN A HURRY. "********" MIXED MY GROCERES UP WITH THIS OTHER CUSTOMER. SHE STOOD THERE THE WHOLE TIME. I HAD ALREADY PAID MY BILL. THIS PERSON IS NOT ALWAYS WORKING THERE SO I CAN NOT ADDRESS IT THROUGH THE ON SITE MANAGEMENT. THE PARKING LOT SHOULD HAVE BETTER SECURITY. MANY CHARACTERS HARASSING CUSTOMERS BOTH LEAVING AND ENTERING THE STORE.

      Business Response

      Date: 05/06/2025

      Greetings ********** *******:

      Thank you for taking the time to share your observations regarding your recent experiences at our store. Your feedback has been noted and shared with the relevant department leaders for internal review.

      We take matters related to service consistency, food quality, and customer interaction seriously. Your comments regarding the deli counter operations, product condition, checkout experience, and store environment have been documented and will be used to assess current procedures and employee performance.

      Regarding your concern about the parking lot and surrounding activity, we are evaluating opportunities to enhance the customer experience and safety outside the store as well.

      We appreciate your detailed report, which helps us in our ongoing efforts to ensure a reliable and secure shopping environment.

      Sincerely,
      ******
      Customer Support Team
      Case: ********

    • Initial Complaint

      Date:04/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Xbox gift card for the amount of $20 for my daughter and when scratching to review the code, the code was damaged. I was told my my local Albertsons that I needed to drive back to the original store and I did just to be told by *** *. the manager that he couldnt do anything because how did he know that I wasnt tampering with the card. I explained to him that I had the receipt and the gift card and he continued to accuse me of fraud. I was told to call the gift card fraud department which I did with case number ******** and was informed that a full investigation would be done but there was no resulto on timeframe because they have to make sure there was no fraud committed. I asked to speak with a manager and he declined and said that it has to be investigated and he doesnt know if Im going to be refunded.

      Business Response

      Date: 04/29/2025

      Greetings ******* ****,

      Thank you for reaching out to us and sharing your experience. Your patience and understanding while we worked to resolve this matter are greatly appreciated.

      Were happy to inform you that a credit of $20.00 has been processed and sent to your bank processor as of April 29, 2025. Please note that it may take 3-10 business days for the credit to reflect in your account, depending on your bank.

      Thank you for shopping with us.


      *******
      Customer Support Center
      Case ID: ********

    • Initial Complaint

      Date:04/16/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an issue with multiple racist employees complained about Spanish speaking people, making fun of them, and saying that they don't care if they don't understand. Afterward, I complained with no response. That, a long with issues I have with business decisions that Albertsons has recently made, led me to want to delete my account. After chatting with customer service, I was not able to or allowed to update my password or to delete my account. I asked multiple times, and was not helped. As Albertsons has refused to allow me to update my account info or to delete my account, I have decided to file a complaint with the BBB.

      Business Response

      Date: 04/16/2025

      Greetings *****,

      Thank you for contacting us about deleting your account.

      We understand that you want to delete your account due to your previous store experience. To delete your account, please click this form: **************************************************************************************************************************** permanently delete your information. Please respond to the email within 5 days to continue processing your request. Requests not verified within 5 days will be closed for lack of verification. For requests to know or delete your personal information, we will send you a communication describing our response within 45 days. In certain cases, we may need up to an additional 45 days to process your request. If so, we will notify you within the original 45-day period.

      *******
      Customer Support Center
      Case ID: ********

    • Initial Complaint

      Date:04/08/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered groceries using my ebt card yesterday. I got an email stating my groceries were delivered an a picture of outside the gate but no groceries. Went to look no groceries. Contacted Albertsons but was sent to do everything online. I have texted 2 live representatives that said 5 to 7 business days. When with ******* u get the money back on ur cards in less then 30mins.

      Business Response

      Date: 04/11/2025

      Greetings Nytara *********:

      Thank you for reaching out. After reviewing your order, we have processed a refund of $51.39 for order #********* to your EBT card. Please allow 3-7 business days for the funds to reflect.

      We understand the frustration caused by the missing delivery and the delay, and we appreciate your patience as we work to resolve this matter.

      Sincerely,
      ******
      Customer Support Team 
      Case: ********

      Customer Answer

      Date: 04/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Nytara *********

    • Initial Complaint

      Date:04/03/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/3/25, 7:45 a.m., Albertsons grocery delivery tried to substitute items when I have specifically noted in many places not to. They did not have over half of my order, yet refused to cancel it.

      Business Response

      Date: 04/03/2025

      Greetings ******** *****:

      Thank you for reaching out regarding your recent grocery delivery experience on March 3rd, 2025.

      We have reviewed your order (#*********) and can confirm that it was successfully delivered. We sincerely apologize for the substitutions made despite your request not to have any, and we understand how this caused frustration.

      As a resolution, we will be processing a refund for the substituted item(s) as well as the delivery fee amounting $8.03. Additionally, to compensate for the inconvenience, we will be adding a $10 online credit to your account, which you can use on your next order. Please note that this may take up to 24 hours to appear in your account, and you will see the credit on the checkout page. Once the credit is applied, it will automatically reflect in the total amount at checkout.

      We appreciate your understanding and are committed to improving your shopping experience.

      Sincerely,
      ******
      Customer Support Center
      Case: ********

      Customer Answer

      Date: 04/04/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  We have a reason we do not want substitutions.  Please honor that.  Unavailable items should show up as such before we complete our order like ******* and Kroger do.

      Sincerely,

      ******** *****

    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have place a grocery order for TOMTHUMB (Order#*********) I'm unsure who is in charge of refunding my groceries that didn't get missing. I have called customer service which I'm being told ***** hours. I still do not have a response to a refund request. It is now 48hours for my first request and it was another request submitted the other day. I still don't have a response or my money back. I'm not sure what's going on. They told me the store refund and then someone else said customer service back team refunds. Which one is it because I'm confused?

      Business Response

      Date: 03/17/2025

      Greetings ****** ******:


      Thank you for contacting us. Upon reviewing your order, we have confirmed that it was delivered to the correct address with all items included, as per our records.
      Therefore, we regret to inform you that we are unable to process a refund in response to your request.
      Should you require any further assistance or clarification, please do not hesitate to reach out to us directly.

      ******,
      Customer Support Center
      Case: ********

      Customer Answer

      Date: 03/18/2025

       
      Complaint: 23062666

      I am rejecting this response because: I don't know why nothing is noted on the account as many times as I have CALLED and opened support tickets because anyone can TAKE someone stuff from their door. Don't understand 

      Sincerely,

      ****** ******

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