Complaints

This profile includes complaints for Albertsons's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Albertsons

  PO Box 20 Boise, ID 83726-0020

• 

  Albertsons

  1399 Mcvey Ave Lake Oswego, OR 97034-6070

• 

  Albertsons

  19881 State Route 2 Monroe, WA 98272-2352

• 

  Albertsons

  1100 N John Young Pkwy Kissimmee, FL 34741-4201

• 

  Albertsons

  2200 Bell St Amarillo, TX 79106-4602

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At checkout, price overcharge, on virtually every visit.

  Business Response

  Date: 07/16/2025

  Greetings ******* ******:
  
  Thank you for reaching out regarding your recent pricing concern at checkout.
  
  After reviewing your transaction, we have applied a $5 in-store credit to your account as a gesture of goodwill. This credit can be used on your next in-store purchase by entering your phone number at check-out and will appear on your receipt as BasketforU. Please note that this credit does not expire.
  
  We appreciate your continued business and thank you for bringing this matter to our attention.
  
  Sincerely,
  ******
  Customer Support Center
  Case ID: ********

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 1st, 2025 I placed an online order for a Total of $358.36. Upon getting my groceries home I realized I was missing 8 items for a total of $60.36. I requested a refund immediately on the albertsons app, which was declined the next day. So I reached out to customer support and was told they would reach out to the store directly for a refund to be issued. After the allotted 7 business day wait period with no results or contact, I contacted customer support once more. I was told they would take it to the escalations department to have the issue dealt with, but again if after 7 business days I havent received results to contact again. It seems a lot like chasing my own tail so to speak, when the issue shouldve been resolved through the app when requested for the missing items. All of my items that were missing were cold items. Im assuming they were missed in the storage area when the delivery was brought to my vehicle. I mean I spent $358.36 I obviously wasnt trying to work the system. I just want the money back that I spent to this company for items that I didnt receive. As simple as that! Ive had in the past an item here or there missing from previous orders which I understand, and have never said a word otherwise, but 60 plus dollars is a significant amount. Id just like my money back and not keep getting sent in circles. The last case number I was given from customer support was ********. Hopefully this can be resolved in a timely manner!

  Business Response

  Date: 07/11/2025

  Greetings *****,
  
  Thank you for contacting us regarding your refund.
  
  Following a thorough review of Order #*********, we confirm that a refund of $60.36 was processed on July 10, 2025, in response to your claim for missing items. This refund was issued correctly, and confirmation emails were sent to the email address associated with your account.
  
  Please be advised that refund processing times vary by financial institution. While most are completed within 7 business days, any further delays are beyond our control. If the funds have not yet appeared, we strongly recommend contacting your bank directly for clarification.   
  
  *******
  Customer Support Center
  Case ID: ********

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have previously filed a complaint with BBB hoping for a resolution, and this is regarding complaint ********. Response from ******* was that they had issued the refund. This is not true. They never issued the refund. I have called my financial institution. I have spent many hours trying to figure out what is going on but one thing is for sure ******* never refunded this to my cards. I have several screenshots in the previous complaint to back up that they agreed and said that they had done it several times. This is not the first time theyve done it its just the first time I finally complete. I feel they should not be able to get away with this. I never received anything after their response, so Im not sure how to proceed so I am opening a new complaint to let consumers know, and BBB that they did not do what they say they were going to do

  Business Response

  Date: 07/08/2025

  Greetings ****** ********:
  
  Thank you for your continued patience while we reviewed your concern regarding Order #*********.
  
  After a thorough review, we can confirm that while the order was canceled, the delivery was still completed. The store has reviewed the matter and has agreed to proceed with a full refund of $75.87. This refund will be issued to the original forms of payment used on the order, including both debit card and EBT, if applicable.
  
  The refund will take 7 business days to reflect on your account, depending on your financial institutions processing timeline.
  
  We appreciate you bringing this to our attention and allowing us the opportunity to assist.
  
  Thank you for shopping with us!
  ******
  Customer Support Center
  Case ID: ********
  

• Initial Complaint

  Date:06/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

  Business Response

  Date: 06/26/2025

  Greetings *** ******,
  
  Thank you for bringing this to our attention regarding Order #*********.
  
  We understand how important it is to receive a complete and accurate order. After a thorough review of your concern, a $15 store credit has been applied to your account for use on a future online purchase.
  
  To redeem this credit, please follow the steps below during checkout:
  
  In the Payment Section, select Payment Details
  
  Enter the desired amount of store credit you wish to apply
  
  This credit is available for use on any upcoming eligible online order. Think of it as a helpful buffer for your next grocery tripeasy to apply and ready when you are.
  
  Your feedback is greatly appreciated and plays a key role in helping us maintain accuracy and improve the overall shopping experience.
  
  Thank you for shopping with us!
  ******
  Customer Support Center
  Case ID: ********

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Everything has been resolved, thank you.
  
  Sincerely,
  
  ********* *********should have received a response by now.

  Business Response

  Date: 06/15/2025

  Hi *********,
  
  Thank you for bringing this to our attention. Weve reviewed your concern regarding the $100 gift card you added to your Vons Wallet and the issue that occurred during checkout.
  
  Your case has been escalated to our IT department under ticket number INC12680522. It was determined that the gift card was applied to Order #*********, which did not successfully process and is not reflected in our system. The team is currently working on restoring the $100 balance to your Vons Wallet so it can be used for a future order.
  
  We recognize the importance of resolving this matter promptly and are actively monitoring the progress. You will be notified as soon as the balance is reinstated.
  
  Thank you for your continued patience and cooperation.
  
  *******
  Customer Support Center
  Case ID: ********

• Initial Complaint

  Date:05/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a digital personal offer in April 2025. The PERSONAL offer entails spending 300 dollars by the end of May, resulting in the accrual of 1300 points. The system is not processing my eligible purchases made from April to May. I am aware that I recorded this in early April, since I was confident I had ample time to fulfill the offer. Upon checking today, it indicated nil accumulation despite my expenditure of hundreds on this personal offer. Upon contacting them via chat, they did not attempt to rectify the issue but merely stated that I had redeemed the deal on May 14th (impossible), the date of my most recent purchase. They subsequently claimed that the offer was just for May, even though the offer does not state that anywhere in the details; nevertheless, the offer specifics explicitly reference transactions from April. Subsequently, when I requested to speak with a supervisor, they terminated the conversation. So characteristic.

  Business Response

  Date: 05/30/2025

  Greetings **** *********:
  
  Thank you for sharing these details. Upon thorough review of your account, we confirmed that the transactions made between April 1 to April 30 did not meet the $325 spend threshold required for the offer. Eligible purchases made from April 2 through April 25 earned a total of 289 points.
  
  However, in recognition of your ongoing engagement and commitment to meeting the offer criteria, we have issued ***** points to your account as a one-time courtesy.
  
  We sincerely appreciate your continued loyalty and trust this gesture supports your ongoing rewards experience.
  
  Thank you for shopping with us!
  ******,
  Customer Support Center
  Case ID: ********
  
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***

  Business Response

  Date: 05/23/2025

  Greetings **** ***:
  
  Thank you for your continued patience as we carefully reviewed your concern. Weve escalated the matter to the appropriate team, and were pleased to inform you that your account has now been reactivated. Full access should be restored at this time.
  
  We appreciate you bringing this to our attention and allowing us the opportunity to resolve it.
  
  Thank you for shopping with us!
  ******
  Customer Support Center
  Case ID: ********
  
  

• Initial Complaint

  Date:05/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed by the ************************ (***) to write in to you in reference to my case #********* I filed with the, *** in reference to digital coupons fineprint discrepancies. In reference to my "udeals" in the digital coupons section on the Vons application. I have read the fine print on my "udeals" digital coupon(s), and on the particular item I purchase on a frequent basis, it does not limit me to one purchase. The expiration date for the coupon is for the date of 05/30/25; in-addition the fineprint further states-it ************** limited to inventory on hand and subject to availability. Sales in retail quantities only. While supplies last." Since I purchased at retailed price at the store I should be entitled to one daily if I cared for until date of expiration of coupon or until management on the floor rescinds the digital coupon. For the record the initial purchase went well, ultimately I have to purchase the item within the requirements of the coupon; I have to subsequently request for assistance from the manager on the floor to override the price; which she did do on this occasion. The fineprint specifies until inventory runs out and since the coupons terminates on 05/30 and they have plenty of stock, I would be entitled to the discounted price of the product, one-per-day until the expiration of the coupon, stock is not available ,or management on the floor rescinds the coupon at the cashier earlier than the expiration of the digital coupon; in this scenario 05/30. Since I have met all the requirements of the coupon and they have plenty of stock I kindly request the issue be remedy by not preventing my "good" shopping experience by me as a customer having to call the floor manager to the self-checkout subsequently after each purchase. As I researched my compliant against Vons, I informed myself; Vons is owned and managed by Albertsons Companies or Albertsons. Thank you for your time and consideration,

  Business Response

  Date: 05/20/2025

  Greetings ***** *******:
  
  Thank you for bringing this to our attention and providing detailed information about your experience with the ForU digital coupons through the Vons app. We appreciate the opportunity to review this matter thoroughly. We understand your concern about the application of the digital coupon and the interpretation of the fine print, particularly regarding the ability to redeem the offer on a recurring basis until the listed expiration date of 05/30/25.
   
  We're sharing this feedback with the appropriate teams, including our digital promotions group and store leadership, to review how the coupon terms are being applied at checkout and to identify opportunities for improving clarity and consistency in future offers.
   
  We sincerely value your loyalty as a Vons customer and appreciate your dedication to understanding the terms of our promotions. We are committed to providing a smooth shopping experience and will continue working to address these concerns internally.
   
  Thank you again for your time and thoughtful communication.
  
  Thank you for shopping with us.
  ******,
  Customer Support Center
  Case ID: ********