Business Profile

Grocery Store

Safeway

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Safeway's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

589 total complaints in the last 3 years.
230 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/04/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My doctor called in a prescription for pregabalin (90 100mg tabs) on Wednesday 01 March 2023 to the Safeway Pharmacy in ********, **. When I went in to pick up the prescription on Friday 03 March 2023, I was told it was out of stock, but should be in Saturday 04 March 2023. I presented a Good RX coupon for 90 tabs of pregabalin 100mg for $29.10 with $15 off for a total of $14.10. I returned to the pharmacy on Saturday 04 March 2023 and the individual in the pharmacy said something must have changed, now he wanted $52.80. I have attached a copy of the coupon.
Business Response
Date: 03/13/2023
Greetings ***********************:

We apologize for the confusion regarding your GoodRx coupon when receiving your prescription. Our pharmacy team has advised that the coupon in question was eligibly for a 30-day supply, but the prescription in question was for a 90-day supply. Additionally, our team has advised that you were able to get this resolved with our store pharmacy on 03/06 being charged the correct price of $14.10. Once again, we are sorry for any inconvenience this may have caused.

Please let us know if you have any other questions or concerns, or feel free to contact our Customer Support team at **************.

Thank you for shopping with us.
***
Customer Support Center
Customer Answer
Date: 03/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:03/01/2023
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have gone to Safeway 5 times in the month of February and every single time, the store has been out of stock of items in their ad and advertised on their website as IN STOCK. They are specifically claiming sale items are in stock and then when I drive all the way over to the store, they are NOT in stock and neither are multiple other items they advertise on their website. This is a consistent issue with the stores in our area and several employees have told us that the person doing the ordering does not know what they are doing and often fails to order enough items on purpose. This has resulted in wasted gas and time going to Safeway! This has been happening for months. I was unable to use my $5 Fresh Pass February credit because every time I went to the store, despite their website saying the items I wanted were in stock, they were NOT in stock. I did a chat on 3-1-23 with a very slow Agent ********** who refused to put the $5 courtesy credit on my account and kept me waiting on the chat line for almost 60 minutes and refused to put a Supervisor on the line to address the continued issue that I've had for months. This has been an ongoing issue. The Safeway Agent ********** should have put the $5 February Fresh Pass perk on my account as a courtesy credit because it was Safeway's fault that the items they advertise and I want are never in stock when other stores in the area have zero problems keeping the same items in stock. At a minimum, I want the $5 Februrary Fresh Pass put on my account as a courtesy credit.
Business Response
Date: 03/01/2023
Greetings *****************************:

We apologize that you have had trouble locating items and Weekly Ad items during your recent visits to our store. We have notified our store's teams of this issue to make sure that we are doing everything we can to make sure sale items are available to our shoppers. Please let us know if you would like to be contacted personally by a member of our store's Management Team regarding this issue.

Additionally, we are sorry for your poor experience with our Customer Support agent. We have shared your comments with our management teams to make sure issues like these are properly addressed.

Our records show that per your recent contact with our Customer Support team today, 03/01, that you have been given $5.00 customer service credit on your account, in addition to the existing $20.00 in credit, totaling $25.00 of credit that you may use towards your next in store purchase.

Please let us know if you have any other questions or concerns.

Thank you for shopping with us.
***
Customer Support Center
Customer Answer
Date: 03/02/2023

Complaint: 19521613

I am rejecting this response because: I've been telling Safeway Chat about these problems for MONTHS and nothing has changed. They spout the same rhetoric and nothing changes. Their website continues to say items are in stock and I get to the store and 4 out of 5 items are OUT OF STOCK and they're sale items. It's classic BAIT AND SWITCH.
ONCE and ONLY ONCE I get confirmation that the STORE is taking action to correctly ORDER AND KEEP IN STOCK ITEMS THEY ADVERTISE IN THEIR AD AND ON THEIR WEBSITE, will I close this complaint.
Contact from the store to me should be made in EMAIL format so I have a written record to provide to BBB and the FTC.

Sincerely,

*****************************
Business Response
Date: 03/07/2023
Greetings *****************************:

Thank you for your response. We have shared your comments onto our store's Management Team who will be contacting you via the email address provided to further discuss your concerns regarding Weekly Ad items being available in store.

Thank you for shopping with us.

***
Customer Support Center
Customer Answer
Date: 03/16/2023

Complaint: 19521613

I am rejecting this response because: The store manager still has NOT contacted me!

Sincerely,

*****************************
Business Response
Date: 03/23/2023
Greetings *****************************:

We sincerely apologize that you have not yet been contacted regarding this issue. We have escalated this matter to our store manager to contact you directly for further assistance regarding Weekly Ad item availability in your store. The store manager will be reaching out to you as soon as possible. We appreciate your patience.

Thank you for shopping with us.
***
Customer Support Center
Customer Answer
Date: 03/29/2023

Complaint: 19521613

I am rejecting this response because:
The store manager still has NOT contacted me and the problems CONTINUE! I was at the *************** *** location on Saturday 3-25-23 at 10am and there was NO stock of the advertised pork chops out and there had not been any out for over 24 hours. A butcher employee ignored several requests for them to be put out by over 8 people waiting for them. It took over 45 minutes for them to put out 3 packages for over 8 people waiting around for them! This is a classic BAIT AND SWITCH and I've reported this to the ************ Attorney General and the FTC. This is against the law!
In addition, the Cod is still not stocked even though the other 2 stores in the general area have the advertised Cod in stock. There is something very wrong with whoever is managing this store and doing the ordering and stocking of this store or you are purposely baiting and switching customers of this particular location to try to get them to purchase higher priced items by saying you are out of stock of advertised sale items.
EVERY WEEK THIS IS HAPPENING!

Sincerely,

*****************************
Initial Complaint
Date:02/28/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the most crooked business i ever patronized. If they're not ripping you off at the register, or ripping you off with bait and switch tactics, they're ripping you off on their website. You're a fool if you don't check your receipt before you leave the store. The "Safeway for You" app is a joke! The ad automatically reverts to the *******, ** store; so, if you think you're clipping coupons from your local store ... WRONG! That stuff never shows up on your Safeway Card. Likewise, they don't put the name of the city on their weekly ad, so you won't know they're ripping you off even if you took the time to look. Moreover, they advertise ************ sold out 2 hours into the weekly advertisement they advertised the product in. The digital coupons you click are often not honored at the register. They advertise stuff to get you into their store; once you do you get the bait & switch! Getting ripped off at the register once is an honest mistake, but 9 out of 10 times, in that many weeks is intentional. They can't be that stupid! They're crooks! They cant count and cheat you on the 8pc chicken by only giving you 6pcs. They cheat you at the register by charging you for 4 avocados when you buy 3. They cheat you by leaving stuff out when they're bagging your stuff; you only find out stuff's missing when you're at home putting your groceries away. They shift the price tags around so if you need to buy 5 or 10 of something to get a deal, one of those items won't be part of the deal & then you get charged full price for the other 4 or 9 items. God rest his soul, but my 9th grade business teacher would be using Safeway as an example in his "No truth in Advertising" lecture; he was a ******** for ad gimmicks. There is nothing below Safeway when it comes to cheating their customers; and the employees are apathetic and indifferent. The latest; now you got to click the clickbait to view the weekly ad. They need to be forced out of the business, they're unethical & immoral !!!
Business Response
Date: 03/02/2023
Greetings *************************:

We apologize that the pricing you have received when shopping with us has been unsatisfactory. This is not the level of service that we want to provide for you, so we will be reporting your comments with our teams for review. Please let us know the store location you have these issues so we may share them with our store team.

Additionally, we are happy to assist if a 4U digital offer was not correctly applied to a recent transaction(s); if you can please provide the date of the transaction, as well as the product, and 4U offer in question we can look into this for you. If you have any issues receiving Weekly Ad discounts on your in-store purchases, kindly return to the customer service desk of the store with your receipt and a copy of the Weekly Ad (if available) for assistance with a refund.

We look forward to hearing from you.

Thank you for shopping with us.
***
Customer Support Center
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I needed groceries and ordered a delivery from safeway.com on 2/22/23, the groceries should have been delivered on 2/23/23. On Feb. 23rd there was a snowstorm in ******** ****** and I was left a voicemail (by ****** at ************) saying everything was backed up because of the storm and if I wanted my groceries delivered at the same agreed upon time on Feb. 24th I should answer there next call and let them know. I never got another call so I called the original number that left the voicemail on Feb. 24. During this call I talked with ****** and he stated there is only one truck doing deliveries although this was one more truck than they had on Feb. 23rd and he would put me on a delivery list. I got some groceries on Feb. 25 except I received less than half my order by a doordash delivery person. I called again and spoke with ***** this time. ***** took down the missing items which were 3 bags of signature select pistachios 20oz. with a total of $20.97; 3x signature care gauze pads with a total of $10.50; 1x Tofurkey sausage kielbasa with a total of $6.49; 2x ***'s black bean vegetable enchilada 9.5oz with a total of $12.98; 2x ***'s black bean vegetable enchilada whole meal 10oz for a total of $12.98. I paid using a combination of snap and Mastercard and was only ever refunded the master card total and am still owed $52.42 on my snap card. I called the number again today and nobody is answering I have also called customer service and they say I have been refunded except there isn't any money on my EBT snap card.
Business Response
Date: 03/01/2023
Greetings *********************:

We sincerely apologize that these items were missing on your recent grocery delivery order, and that you have not received the refund for these missing items.
We have processed a refund in the amount of of $52.42 for the items listed in your message. Please allow 3-5 business days for us to process the refund. If after 5 business days your refund is not received, please reach out to your local EBT office to inquire on the release of the funds. We truly appreciate your patience and have notified our Online Shopping Director, so this issue is not repeated.
Please let us know if you have any other questions or concerns.

Thank you for shopping with us.
***
Customer Support Center
Initial Complaint
Date:02/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
About two months ago I was at the Safeway on **************** in ********** **********, I had just gotten off work and was exhausted and just needed to pick up a few items for dinner/for the house. I will admit I was moving a little slower than normal because I work 12 hour days and was covering for a sick coworker so hadnt had a day off in two weeks, point being I was exhausted and shopping a Little slowly. The first sign of trouble was when I noticed the security guard literally following me from aisle to aisle just staring me down. I tried to ignore this as best as I could until I finally just asked them if everything was all right, they brushed off my question with an, of course I just want to see if you need help with anything. Yeah, sure you do ****** I wasnt born yesterday and clearly Im making you suspicious somehow but I told her I was fine and tried to just keep shopping. The next sign was when an actual police officer walked into the store, walked right up to me and asked me if I was stealing anything. He stated that the business had called him on their behalf saying I was acting suspiciously and he wanted to verify that everything was fine. I assured him it was, he kind of sheepishly said OK thank you **** and left. It just got worse from here, the female manager who was working proceeded to give me the dirtiest looks, audibly spoke about me to other workers and said I was stealing, then when I was in line to PAY for my items she went up to the checker and whispered some thing to her about me stealing then they both gave me dirty looks and I should add this was in front of a group of at least 15 other customers who looked horrified by all of it. As a business, you had better be really sure someone is stealing before you outright accuse them of that, and especially when the only evidence that you have is that they are taking too long in your eyes. Ive never been more horrified by treatment from a business, this manager should be terminated ASAP
Business Response
Date: 02/28/2023
Greetings ***************************:

We sincerely apologize for this poor experience with our store team when shopping at our ************** store on *********. We have reported your concerns onto our District leadership team for review, and have asked our leadership to reach out to you regarding your experience.

Please let us know if you have any other questions or concerns, or feel free to contact our Customer Support team at **************.

Thank you for shopping with us.
***
Customer Support Center
Initial Complaint
Date:02/20/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order ******** was marked as delivered but never received. I submitted refund request and it was denied next day without explanation.
Business Response
Date: 02/21/2023
Greetings ***************************:

We apologize that you did not receive your order, and that your online refund request was not fulfilled. Our records show that per your contact with our Customer Support team on 02/20/2023 that this issue with the incorrect delivery has been duly noted, and that your refund has been escalated to our store's Grocery Delivery team for processing. Please allow 3-5 business days for the refund in the amount of $105.90 to reach your debit/credit card. Once again we would like to offer our apologies for any inconvenience this may have caused.

Please let us know if you have any other questions or concerns in the meantime.

Thank you for shopping with us.
***
Customer Support Center
Customer Answer
Date: 02/26/2023

Complaint: 19438749

I am rejecting this response because: I have not received my refund, and no confirmation the refund was processed. I was informed this is only an escalation. Recent case #***************************************************************************
Business Response
Date: 03/02/2023
Greetings ***************************:

We are sorry that you have not yet received the refund for your grocery delivery order. As previously mentioned, per our policies we did escalate your refund request to our store team to process. Fortunately, our ******* Services team was able to assist, and we see that they were able to successfully refund $105.90 to your debit/credit card on 03/01/2023. We would like to reiterate that it may take an additional 3-5 business days from the refund date before the refund may reach you.

We would like to apologize again for any confusion regarding your refund, but we can assure you that it has now been taken care of.

Thank you for shopping with us.
***
Customer Support Center
Customer Answer
Date: 03/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:02/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company fails to resolve issues they create. I am unable to create orders online due to my information not matching up. This was an employee error at the store and when I ask for someone to change it in stores or through the phone I get a run around excuse. Do you know what they say to do? LIE AND CREATE A NEW ACCOUNT WITH FALSE INFORMATION. It is frustrating because I shouldnt have to create new emails and change my phone number to use their services. They need to figure out a way to resolve this because this is an absolutely disgusting and outrageous way to do business.
Business Response
Date: 02/21/2023
Greetings *****************:

We apologize for any difficulty you had in registering an account with our website. From the information you provided, we do see that you were able to register an account successfully and were able to place a grocery delivery order on 02/20/2023.

If you have any issues or concerns with your account, please reply here with the details of your concern and we are happy to further assist you.

You are also welcome to contact our Customer Support team at ************** if you have any other questions or comments in the meantime.

Thank you for shopping with us.
***
Customer Support Center
Initial Complaint
Date:02/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered my Covid Tests with the Pharmacy employee in the late afternoon and she said it would be ready in about 15 minutes. I returned to the pharmacy to pick them up after doing a little shopping. I was the only one on line and waiting for the pharmacy to finish with the customer in front of me. I noticed the employee began pulling down the window blind so I made sure she saw I was there. When I walked up to the window the pharmacy employee continued to pull down the blind. I told her I needed the Covid tests and that I was the only one on line because she began telling me that it was six oclock and needed to close. I told her again that I only needed to pickup the tests and that I needed them but she refused and closed the window right in my face. Aside from being extremely rude and that having covid tests is important right now (I am diabetic) it is also extremely inconvenient to return to the pharmacy when this could have been accomplished in less than two minutes. I cannot get back to the pharmacy Sunday since busses do not run here on Sundays. I am not available Monday or Tuesday and work the rest of the week. The pharmacy should therefore mail these to me at my address listed above and this treatment to customers should be on public record.
Business Response
Date: 02/21/2023
Greetings *****************************:

We certainly understand your frustration with this experience, and we know how important it is for our customers to have an efficient service and a pleasant shopping experience. Regarding your concern with the unsatisfactory actions of our pharmacy associate, rest assured we always take these concerns seriously.

Please reply here with the store location you visited so we may share this with the appropriate Management Team. Additionally, please let us know if you would like to be contacted regarding this experience, and we will have a member of our store's Management Team personally reach out to you for further assistance.
Unfortunately, we are unable to mail the ***** tests to you as requested, but if you would like to be contacted as mentioned, our teams can assist to make sure that you can receive the tests at your earliest convenience.
If you are experiencing any other issues or have any questions, please do not hesitate to reply, chat, or call us at **************.

Thank you for shopping with us.
***
Customer Support Center
Customer Answer
Date: 02/22/2023

Complaint: 19430911

I am rejecting this response because:
Thank you for your note. It was the ********** location. Since you wont have anyone there put the tests in the mail then it seems there isnt anything you are willing to do to actually provide a solution. I was right at the windwo when your associate rejected helping me while I was there and you are rejecting sending them to me. The tests now are against my ******** policy for the months allotment. She was three feet away from my prescription. This is startling poor customer service. Absolutely amazing.

Sincerely,

*****************************
Initial Complaint
Date:02/17/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This calls to attention an incident that occurred on February 17, 2023 at 10:30am in the Safeway store located at ***********************., in *************. I was berated and mistreated by the online ordering customer support manager while picking up order #********. It is important to point out that this is not the first time I have been shown such unprovoked rudeness, and substantial disrespect by this individual.After checking-in online and presenting myself to customer support at the front of the store, I am invariably instructed to proceed to the online ordering support desk, located at the back of the store, to retrieve my order. Despite my calm demeanor, patience and willingness to follow Safeways protocols for online ordering, the online ordering customer support person at this ********************** glared at me and demanded to know why I was I there.After explaining that I had been told by customer service to head back to retrieve my order, the online customer support manager glared at me, and began to fill my cart with items from my order, rather abruptly.Later, I received a call from this manager, who accused me of misrepresenting myself as a DoorDash employee. I have never misrepresented myself to any Safeway employee, and have always provided valid ID on demand, whenever I have been asked. I fail to understand what motive I could have for characterizing myself as anything other than a customer when picking up my order, or how behaving in such a manner could benefit me in any way. The online ordering process at Safeway.com seems very narrowly-designed to support only those customers who own and expect to pick up their orders using some kind of vehicle. I live across the street from this Safeway, which should be convenient for placing an order online and picking up manually.As a loyal customer of **********************, I am deeply disappointed in the lack of respect and professionalism demonstrated by this stores online customer service.
Business Response
Date: 02/21/2023
Greetings *******************************:

We sincerely apologize for your unsatisfactory experience with our online ordering customer support manager when receiving your recent Drive Up & Go order. We have forwarded your comments and concerns to the *************************** team that oversees your store. This incident will be reviewed, and the appropriate action will be taken. We hope you will give us a chance to restore your confidence in Safeway grocery pick up and delivery.
If you are still experiencing issues or have any questions, please do not hesitate to reply, chat, or call us at **************.

Thank you for shopping with us.
Tim
Customer Support Center
Initial Complaint
Date:02/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Digital coupon app and deceptive, unethical business practices.I just returned from my local Safeway, what a waste of time. We tried to use the Safeway app for the digital coupons which doesnt work very well in our rural community. It wasnt working so we informed our clerk at checkout of the problem and were told he could apply it on his end. He rang it up and none of the just for U coupons applied. So we had to go to the customer desk and spend about a half an hour getting our refunds. I wonder how many people dont check this and end up paying much more than advertised price. I also feel this is an intentional way by Safeway to get more of our hard earned dollars. 24% on this trip. Ive shopped here for over 40 years and will not come back. The employees in my store are great, Safeway in my opinion are crooks. Good bye and good riddance.
Business Response
Date: 02/14/2023
Greetings *********************:

We apologize that you have been having trouble redeeming the 4U digital offers clipped to your account when shopping with us. We are happy to look into this with you. Please respond here with the date and store location that your recent purchase was made. Please also confirm the phone number or Club Card number you use when at the register. If you have a copy of your receipt from this recent transaction, you may include that in your response as well.
Feel free to let us know if you have any other questions or concerns, or you are welcome to contact our Customer Support team at **************.

Thank you for shopping with us.
Tim
Customer Support Center

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