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Business Profile

Hospital Supplies

Norco Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital Supplies.

Complaints

This profile includes complaints for Norco Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Norco Inc has 15 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/15 I spoke with ********, asked how much parts would be for my husbands Cpap machine. She took some time and gave me a list of all the items we could get AT NO CHARGE. Said they were covered 100% and we wouldnt be billed for them. We got a statement for $456.39. She clearly lied and pushed us to order more, everything she told us we were eligible for. We wouldnt have ordered anything if there was a cost associated with them. The billing phone number is full of rude people who hang up instead of acknowledging they made an error. ***** specifically was nasty and hung up when I asked for her manager, her constant interrupting and down talking isnt acceptable but she hangs up so she isnt held accountable apparently.

      Business Response

      Date: 10/17/2022

      Norco has reached out to the customer with a call tag to return product for a refund. 

       

      Regards,
      Tobi

    • Initial Complaint

      Date:08/16/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the last six months, we have attempted to order a part for my ****** and Norco continues to provide no proof that the part was ordered, and continues to lead me on. I am 85 years old and need my ****** to get around. Every time I leave a message for a manager no one returns my call. Every time I call for a manager, then tell me they just a switch over to a new manager and that's why a manager must return my call or why the general call center needs to help. SIX MONTHS. ******** will not allow for a new ****** to be ordered. Norco won't order the part and get my ****** fixed. I am fearful I will get hurt by using the damaged ****** but have no choice as I need to get around my senior apartment, to doctors and the like.

      Business Response

      Date: 08/17/2022

      The issue has been resolved with the customer.

      Regards,

      Tobi

    Norco Inc is NOT a BBB Accredited Business.

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