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Business Profile

Medical Supplies

National Medical Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am scheduled for knee replacement surgery on October 16. Dr. ***** *****, the surgeon, gave me information about a Romtech At-Home Rehab System that he is prescribing for post-surgery treatment. "After checking for coverage from your insurance, if approved, you will receive a phone call from National Medical Solutions (NMS)approximately 1 week before your surgery to schedule delivery and receive instruction on its use."***************** approved this apparatus three weeks ago. It was cleared for delivery by *******, the manufacturer, on 10/7. *************). A week ago, on October 9, I contacted NMS *************) to schedule delivery of the equipment. Since then, I have called at least six times and my husband visited the office on ************** (less than 3 miles from our home). This company has the worst customer service I have ever encountered. Promised phone calls have not been returned; "you are not entered into the system", "hiccups" in the system or "being so busy" have been blamed for lack of service. I finally contacted ******* , the manufacturer. ******* tried to phone to follow-up with the ************ No answer on the phone call. ******* then sent two emails; again, no *********** husband went to the *** office this afternoon. He was there for 20 minutes and received no answer about the delivery. Finally, the Romtech *** showed up at the office but wouldn't answer any questions. And he got nasty and told my husband to "get out of my face."My surgery is tomorrow. I have dealing with this company to get my recommended medical apparatus for a week. I have wasted all day today dealing with this company. My frustration is through the roof.The company should not be in business, particularly medical equipment customer service.

National Medical Solutions, Inc. is NOT a BBB Accredited Business.

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