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Business Profile

Medical Supplies

Norco Medical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over paid by $1,881.99 was told it would be refunded in a few days. I contacted billing and payments and was told by ******* that the refund would be back in my account in a few days. Today is the 18th of November, I had my bank look for pending deposits this afternoon and there is nothing showing for norco. I called the head office in ***** today and was transferred to ******* yet again. No answer, left a message.

    Business Response

    Date: 01/06/2025

    We sincerely apologize for the inconvenience our customer experienced. Upon discovering that the customer had overpaid, our billing team promptly processed the refund the next day. Unfortunately, when the customer contacted us 15 days later regarding the missing funds, we found that the bank had erroneously flagged the transaction as fraud. Throughout this process, we worked to maintain clear communication with the customer, providing updates along the way. We deeply regret any frustration caused by this delay and appreciate the customers patience as we worked to resolve this matter. Thank you for your understanding.



     
    ****** ******
    Executive Team Assistant | Employee Owner
    Norco Inc.
    p: ************
    a: ********************************************
    w: **********************************  e: ********************************************************************

Norco Medical is NOT a BBB Accredited Business.

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