Complaints

This profile includes complaints for Lovevery Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lovevery Inc

  Boise, ID 83702-5715

  
• 

  Lovevery Inc

  PO Box 354 Boise, ID 83701-0354

  
• 

  Lovevery Inc

  918 W Idaho St Ste 300 Boise, ID 83702-5715

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a subscription for 3 deliveries. The website clearly states: "Explore The Play Kits for 0-12 months $80 per kit delivered every 2 months"The first delivery occurred on November 27, 2024. The second delivery occurred 14 days later on December 11, 2024 - NOT 2 months later. This is completely false advertising.There is no phone number for customer service so I wasted 30 minutes chatting with someone who was completely distracted by something else and it took minutes to get a response. She was unable to answer my questions. Finally "*****" said someone would email me in ***** hours. How I am to have an interactive conversation via email?I would like to either have that first delivery credited to my account or the 7-8 month delivery sent free of charge.This company needs to stop falsely advertising, stating that the deliveries will occur every 2 months.

  Business Response

  Date: 04/02/2025

  This customer began a subscription by prepaying for three Play Kits at once on 11/25/2024. The prepaid items processed for shipment on 11/25/2024, 12/08/2024, and 2/08/2025 respectively. This customer then reached out to our Customer Experience team on 03/31/2025, to inform us that their first two items from 2024 shipped too close to one another.
  
  We have communicated with the customer that this can sometimes occur, when the birthdate entered is towards the end of the developmental age-range offered by one of our Play Kits. However, all items shipped at the appropriate time. We can also confirm ship dates for any prepaid items are present at check-out before payment is taken and are also present within the Customer Portal.
  
  We have also offered an extension of our usual 30-day return window, to allow the customer to return any of their Play Kits for a refund back to their payment method or an exchange for another item of equal value.
  
  This customer has requested that we issue a partial refund back onto their payment method, and a cancellation of their subscription. We have issued the partial refund without requiring a return, and have also cancelled the customers subscription.
  
  

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me; however, I believe that they are practicing deceptive marketing.  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid $120 for a ***** month play kit from Lovevery. A few days after delivery, I discovered that Lovevery had made significant updates to the product. However, I was not notified directly via email or text message regarding these changes, leaving me unaware of the modifications to the kit. It wasnt until two months later that I found out about these updates, by which time the return window had already expired.When I reached out to Loveverys customer service team to request that they send me the updated parts, I was met with resistance. They refused to provide me with the updated parts, citing that the updates consisted of two new toys focused on gross motor skills and body part recognition, and that these toys served the same developmental purpose as one of the old toys that focused on pincer grasp skills. This explanation was not only inaccurate, but it misrepresented the nature of the updates and failed to address my concerns regarding the changes I paid ****** a result of their refusal to send the updated items, I was forced to pay an additional $37 on top of the original $120 I had already spent to purchase the updated toys myself to complete the set. This is an unacceptable and frustrating outcome, as I had already paid for a full set, only to find out the product had changed without my knowledge, and I was not properly compensated for this.The lack of communication, the false information provided by customer service, and the fact that I had to pay extra for the updated items has caused considerable frustration. I am requesting that Lovevery reimburse me for the additional $37 I paid, as I believe I was misled about the product I received.

  Business Response

  Date: 03/11/2025

  We have communicated with this customer and informed them of the updates made to their ordered subscription box. These updates were made after their item had already shipped, and long after the customer had prepaid for their item.
  
  We have since contacted this customer once again, and offered a partial refund as a one-time courtesy, due to the proximity of their shipment and the aforementioned product updates.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a play kit from lovevery which I already have received two weeks ago. Come to my surprise I was charged for the same kit at an even higher price and was sent an order confirmation email. I did approve this purchase nor make the purchase. I tried to connect with their team and no communication. Im a single mother and seeing this is very upsetting to me

  Business Response

  Date: 02/20/2025

  Our Customer Experience team has reached out to this customer and informed them that they had created two duplicate subscriptions resulting in one duplicate charge. We have since cancelled the duplicate order and issued a full refund for this item. The customer has also requested that we cancel both subscriptions, which we have facilitated as well.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a play kit that I did not order. It was sent to my friend who I had sent only one play kit to in July 2024. This new play kit was sent to her in January 2025 and I didnt even know about it until I saw the charge in my credit statement. Additionally, this order doesnt even show up on my online account anywhere. When I contacted them they said i signed up for a subscription but i did not. I strictly bought only one play kit for my friends baby shower in July 2024. They say you can only buy a play kit if you subscribe but another friend has been able to send me just one play kit before.

  Business Response

  Date: 01/30/2025

  We have contacted this customer to inform them of their purchases made under an alternate email address. We have also identified and cancelled a duplicate subscription under this alternate email address. With this cancellation, we also refunded the most recent charge under this duplicate subscription.
  
  The customer now only has one active subscription under all known email addresses.

• Initial Complaint

  Date:01/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have emailed and texted for 6 months and only get a response to go online and cancel subscription i bought a one time gift for someone and Loveevery has been charging my credit card ever since i dont have an account and i didnt but a subscription they owe me a total of ******* incharges that i cant stop on my credit card

  Business Response

  Date: 01/22/2025

  This customer reached out to ********************** on 1/21/25 to request assistance with their account. We have since connected with this customer, located the error within their subscription and issued appropriate refunds. Finally, the customer's card has been removed from the subscription to avoid any future charges.

• Initial Complaint

  Date:01/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/6/2024, I placed order no. US-I76CGOER2OWMT (Order) on the website for Lovevery (Company). The order included Christmas gifts and I expected non-subscription items to arrive in time for Christmas based on the estimates posted online. On 12/13/2024, I received a delivery and an e-mail notification that the Order had been delivered. The shipment was missing 2 items (a book and The Real Life Play Kitchen). On 12/13/2024, less than 2 hours following the delivery, I e-mailed the Company about the missing items and provided photos of what had been received. I received a response from ******** indicating that the missing items were being sent. The missing book and what appeared to be half of The Real Life Play Kitchen were delivered. The item listing for The Real Life Play Kitchen indicates that it ships in 2 boxes, but I only received 1 box. The Real Life Play Kitchen cannot be constructed or used without the materials from both boxes. On 12/31/2024, the remainder of The Real Life Play still had not arrived so I submitted another inquiry to the Company, ticket no. *******. On 1/1/2025, I received a response from **** F. providing a tracking no. and claiming that the item delivered on 12/13/2024. This response was infuriating because I had already contacted the Company on 12/13/2024 and provided photos of the items and boxes received on 12/13/2024. The box depicting that tracking no. was not large enough to hold The Real Life Play Kitchen; it was haphazardly packed and contained 8 of 10 books ordered with ***** packing material. On 1/1/2025, I e-mailed the Company again and requested that the matter be escalated. To date, I have not received a response. It is has been over a month since placing the Order and now long past Christmas, yet the other half of The Real Life Play Kitchen still has not arrived. My child is deeply disappointed as am I. Due to the Companys lack of response and remediation of the issue, I am submitting this complaint.

  Business Response

  Date: 01/09/2025

  A Manager from our Customer Experience team has connected with Ms. ******** to ensure her concerns are addressed. We have provided a resolution that we believe best supports their concerns and consider the matter fully resolved at this time. 

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  

  To date, I have not received all of the items that were ordered.  On 1/10/2025, I received The Real Life Play Kitchen, however, the Tiles decorative backsplash was missing. On 1/11/2025, I notified the Company that the shipment was incomplete.  On 1/13/2015, the Company advised that decorative backsplash was ordered and would be shipped.  The status online indicates that the Company is currently preparing the item for shipment. Assuming that I receive the final item within a reasonable time, I find the Companys response acceptable. 

  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:12/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Lovevery on November 27th, 2024 (Order #US-8RHCNMKQFSILV), and received the package on December 4th, 2024. Upon receiving the package, I contacted the company to request a return.Despite sending multiple emails over the course of two weeks, I have not received any response. I also attempted to reach their customer service by phone, but no one answered. As email is the only available method of communication, I am left without any way to resolve this issue.I simply want to return the order, but the merchant has been unresponsive, which has caused significant frustration and inconvenience.

  Business Response

  Date: 12/24/2024

  We have reached out to Mr. *** on December 20th with a return label for this order. We believe the return should help clear any outstanding issues at this point. We are happy to assist if he needs any additional help. 

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22713116
  
  I am rejecting this response because:
  

  I am still waiting for the refund. There appears to be confusion on two different orders. I've clarified the issue with the customer service at **********************.

   

  Sincerely,
  
  ***** ***

  Business Response

  Date: 01/14/2025

  Hi! I can confirm this order US-8RHCNMKQFSILV was refunded in full in December. We have sent a receipt showing a complete refund to the email address associated with this order this morning. Please let us know if there is anything we can assist with moving forward.

• Initial Complaint

  Date:12/14/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased childs toy kitchen from this company on their website on 12/7/2024 to be delivered to *******. Unfortunately I used Apple Pay which overrode the delivery address to mine in ********. I immediately contacted the company for the correction but there was nobody on the other side. They do not list a phone number on their website and do not respond to countless emails and texts I sent them. They do not provide a way to cancel the order. I also overpaid in taxes. As a result this heavy package is sitting in my lobby instead of being in a toddlers room miles away. This is a ghost company with no customer service whatsoever. I am dismayed they are allowed to run business.

  Business Response

  Date: 12/17/2024

  Our Customer Experience team has connected with Ms. Bendukidze to make sure her concerns are fully addressed. We have sent a new order to the correct address and have issued a refund for the difference paid in taxes. With that, we believe the matter has been fully resolved, but are here to assist if further help is needed.

• Initial Complaint

  Date:12/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to formally file a complaint against Lovery Toy Prescription regarding their completely unacceptable handling of my subscription and the resulting charges.I placed an order for a toy subscription on November 3, 2024. (Order# US-TFSRZWXWRD0GY) After only two weeks, the toy broke. I promptly canceled my subscription on November 16, 2024. However, to my complete shock and frustration, I received a new shipment notification on November 25, 2024, and was charged AGAIN for an order I did not place, authorize, or request.I immediately contacted Loveverys customer service for clarification and assistance. The response I received was beyond infuriating. The representative coldly informed me that processed orders cannot be canceled, even though I DID NOT PLACE THIS ORDER IN THE FIRST PLACE. This response is completely unreasonable and unprofessional. Furthermore, I was sent the same return label as the original one, which is not only incorrect but impossible to use. The label does not account for the fact that one of the orders hasnt even arrived yet, making it impossible for me to return both orders properly.This situation is completely unacceptable, and I demand immediate action. I am requesting a full refund for both the original order and the unauthorized new shipment. The lack of accountability, the refusal to resolve the issue, and the incorrect return label are entirely unprofessional and unethical.I have attached screenshots that clearly show my subscription cancellation on November 16, as well as the new shipment notification on November 25. I expect this matter to be resolved without further delay and for my refunds to be issued immediately.Given these circumstances, I am demanding a full refund of $145.52 for both the original order that I have already returned, as well as the unauthorized repeated order. This refund must be issued to my original payment method immediately.I demand immediate resolution.Sincerely,

  Business Response

  Date: 12/06/2024

  We were able to connect personally with Ms. **** to address her concerns about her recent shipment. We have issued the appropriate refunds on her behalf, and believe that we have resolved any outstanding issues at this point. We are happy to assist if she needs any additional help. 

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the morning of 10/15/2024 I received an email from **** at Lovevery sharing that it looks like my subscription payment of ****** did not go through. It also asked that I click on the link to update your information here and we'll give it another try (this email is shared in attachments). I had recently purchased one Learning to Read item from them (one item that is not part of their subscription service) for my son, and was worried that my payment for that did not process. I updated my payment using their link and did not sign in to any account- just put in my debit information. Then I received an email that I had purchased an item for my son as part of their subscription play kits. When my son was born to age 1, we had a subscription to their play kits and we canceled this subscription after 12 month kit. There is an email in attachments that shares the account was canceled. Realizing that the email was a phish for my money to re-up my account to subscription based two years later, I contacted them. They said they would refund me and close my account. Even with a refund a closed account, I am not satisfied as this was very predatory behavior and the original email was EXTREMELY misleading. It was past the point of misleading. It was false. Having a canceled service and then having to cancel it AGAIN does not make sense. I warn everyone who signs up for Lovevery that you service is obviously never canceled even if you have documentation saying it was. Even with my second cancellation of this service, I fear I may be emailed and charged a third time. When will this end?

  Business Response

  Date: 10/31/2024

  One of the managers on our Customer Experience team has connected personally with Ms. ***** to make sure her concerns are fully addressed. We have confirmed cancellation of her subscription and have issued the appropriate refunds promptly. To the best of our knowledge, this matter has been resolved, but we are here to assist if further help is needed.