Complaints

This profile includes complaints for Lovevery Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lovevery Inc

  Boise, ID 83702-5715

  
• 

  Lovevery Inc

  918 W Idaho St Ste 300 Boise, ID 83702-5715

  
• 

  Lovevery Inc

  PO Box 354 Boise, ID 83701-0354

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $500 at loveevery on a wooden shelf and trays to accompany it on August 25, 2024, over one month ago. The parts to the shelf arrived quickly, as well as the trays, but came without hardware. It took a few days for me to get a response from the business, and they admitted the shipment was lost and said they would send a new one. There was no option for a refund or expedited shipping. Finally, on September 19, a package arrived from lovevery. Instead of the hardware, the package included a random paper product from the company. Shipment marked as completed. After complaining again, I was not given anyone at the company I could speak with, they would not provide be with any information about the hardware so that I could purchase it myself and build the shelf, and instead they offered me a discount and said they would ship the hardware again. Today, October 2, they finally admitted the hardware is out of stock. I'm seeking help getting the product I purchased, or directly speaking to someone at the company to remedy this.

  Business Response

  Date: 10/14/2024

  Our Customer Experience team was able to connect directly with Ms. Cragin. We have expedited the needed hardware for the Playshelf and have communicated the tracking information to this customer. We are here to assist if further help with the Playshelf is needed, but consider the matter resolved at present. 

  Customer Answer

  Date: 10/14/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22369529, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Caroline Cragin

• Initial Complaint

  Date:08/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My child was born in November 2021. Prior to their birth, multiple individuals purchased us Lovevery play kits as a gift. Lovevery did not de-duplicate the gifts, so we started to receive multiple sets of the same play kits. When I contacted Lovevery about duplicated items, the customer associate canceled the duplicated order and created a coupon in the amount of the gift ($254.40). I asked the customer associate, "Can you use the $254 gift card to order us the next several gift sets after The Thinker, to ship at appropriate times? E.g. The Babbler, The Pioneer? I think the gift card will only cover those 2 and then leave $14 after?" The customer associate responded, "To begin a standard subscription, you'll just need to go to ******************************************************* to get started. Select "Get Started," enter your baby's name and birth date, and our recommended Play Kit for your baby's age will pop up automatically. If you have already received the displayed Play Kit, we recommend waiting to subscribe until 9 days before your little one reaches the next age stage. In this case that should be about November 30 for the Babbler. Click into the next step to proceed with payment options and check out - you'll be able to enter the gift card at that time." I followed the instructions I was given and entered the gift card. However, I could not check out without also providing a credit card. At no point in time was I informed that my credit card would be charged for an ongoing subscription after the gift card was exhausted. I just realized that my credit card has since been charged for the past two years without authorization, as the company continued to send playkits and charge my credit card directly. To describe Lovevery's business practices as deceptive would be a massive understatement. I have been charged $839 without my consent over the past two years.

  Business Response

  Date: 08/29/2024

  We reached out directly to ****************** and have resolved the matter to her satisfaction. We pride ourselves in taking customer concerns seriously and working hard to resolve them whenever possible.

  Customer Answer

  Date: 08/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lovevery advertises their product as a toy/app combo, however their app is only available on iOS leaving Android users with half of a product. Between registry gifts and products I have purchased myself I've spent over $500 dollars in products. I have contacted the company in several occasions through their email and Instagram accounts and they say that an android app is going to be released soon however no ETA is provided. Considering that the app access is part of the subscription, android users are being defrauded when they pay full price and get half product. The iOS app was released around October 2021, which gives the company almost 3 years to provide a version of their app on Android.

  Business Response

  Date: 08/23/2024

  We truly appreciate Ms. ******************** out about the Lovevery App. We understand how important it is to our customers, and we are actively working toward launching the Android version early next year. We also have reached out to **************** directly to resolve the concerns with her subscription account. 

• Initial Complaint

  Date:03/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/26/2022 I placed an order for a years long shipment as a gift for a new baby. This order was to be sent in several separate shipments over the course of 1 year, and then it was too end. Unbeknownst to me, and without any prior notification, this company took it upon itself after 1 year to continue to send products and continue to charge my account accordingly. It is only recently I realized what they were doing when it came to my attention that this child was over the age of one. I reached out to the company and insisted they cancel my renewal, which they say they did, but was told there was nothing they would do about the extra items shipped because I didn't order the original items as gifts. Apparently when I clicked to place the order I agreed to automatic renewal even though that was not made clear at checkout. It seems it is buried in the fine print somewhere and not apparent to the average person. I have subscribed to many services over the years and always near the yearly anniversary of my signing up have been notified by that company that my card was going to be charged on a specific date unless I canceled. That was clearly not the case here and find this lack of transparency to be a less than honorable or ethical business practice.

  Business Response

  Date: 04/02/2024

  Our Customer Experience team was able to connect with ********************** directly regarding her subscription enrollment. We do our best to make the terms of the Play Kits subscription as clear as possible during the checkout process, and we are happy to resolve any subscriber concerns as quickly as possible. To the best of our knowledge, this matter has been resolved via personal correspondence with ********************** over email, and we are always here to assist if further help is needed in the future.

  Customer Answer

  Date: 04/10/2024

  I have heard back from the company and they provided a satisfactory and successful resolution to my complaint. A full refund was provided to me for the items referenced in the complaint.

• Initial Complaint

  Date:12/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a three box subscription based on their recommendation of my childs age. I Contacted them via their portal to email them for a response to ask if I could exchange the first box that I had received as my child will not obtain the boxes at the correct developmental stage they claim their boxes are for. He is already 2 months old and should have been started with the second box for months 3-4 as by the time he receives the 3-4 month box he will already be 4 months old. I had asked for someone to contact me back regarding either an exchange or having the next box sent early to which I have not received a reply. I received the automated response that I would hear from someone soon and to not send multiple emails/requests. It has been a week and a half since I placed my order and it has been almost a week and I still have not received any response from the company.

  Business Response

  Date: 12/06/2023

  A member of our Customer Experience team has reached out directly to Ms. ********* to resolve the matter promptly. We offer no-charge exchanges and returns and would be more than happy to accommodate this request for her. Per her original inquiry, she will have the next Play Kit shipped to her within the next several days.

  Customer Answer

  Date: 12/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for your time and effort in getting the company to respond to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were gifted two, one year subscriptions via our baby registry. At the time of activation my husband reached out to their customer service to ensure we would recieve two years of subscription box's vs two sets of the first year. The customer service rep told my husband he made an override to the system and it was taken care of. After my son's 1st birthday we never recieved any second year boxes. We reached out and were told we would have to pay for the 2nd year. We provided proof of 2 subscriptions but were told no and to take it up with the registry company. It seems whatever override the original representative did messed something up and the company is refusing to honor what was purchased and paid for. The subscription is under my husbands email ********************** and proof of the two gifts is below. This is the same proof provided previously and the same information shared with the original service rep. *** can clearly see it is for two, one year subscriptions.

  Business Response

  Date: 12/06/2023

  We looked carefully into ******************** order history, both in our internal systems as well as with the company that facilitates registry gifts. To the very best of our knowledge, the gifts given to **************** were each for 6 months, for one full year of Play Kits (6 total kits). Additionally, the registry company only offers Play Kits gifts in 6-month increments, so it is not possible to gift a full year of Play Kits in a single gift. We sincrely apologize for any confusion around this experience, and have done our best to ensure that there are no outstanding gifts that have not yet been activated. 

• Initial Complaint

  Date:09/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the babbler play kit ($120) based on my daughters age and added the thinker play kit ($80) to my order after it was recommended by Lovevery. *** received the thinker play kit but not the babbler one that I ordered but Ive been charged for both ($214 with taxes). Ive tried contacting Lovevery twice but get a generic, automated response. Theres no contact number for the organization on their website. I want them to send me the play kit I paid for.

  Business Response

  Date: 09/25/2023

  We're very sorry to hear that the first shipment of The Babbler Play Kit did not arrive to ******************. Upon receiving her correspondence, we shipped out a replacement to her free of charge. We've confirmed via tracking information that this replacement arrived on Thursday, 9/21/23. We are happy to assist if any follow-up from Lovevery is needed at this time or in the future.

   

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a charge for $330 on my credit card which I believe to be a large overpayment. I have tried several times to get more detailed information about the nature of the charges but as there is no direct customer service phone it is impossible to speak with someone. Ive emailed and left messages but no one has contacted me to resolve my issue

  Business Response

  Date: 09/25/2023

  A member of our Customer Experience team reached out to ************ to clarify the details of his gift purchase. We apologize for any confusion on the digital invoice and appreciate his feedback on how this element could be improved. As far as we know, this matter has been resolved, but we are here to help if there is anything else we can do for ************.

• Initial Complaint

  Date:09/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to cancel subscription and cant do it online. Sent multiple emails for assistance and tey cant find my account. Well they have managed to bill me questerly for the playkits that our sent to my grandchild. They make me wait to chat, too long a wait and I am trying to cancel subscription. Terribe customer service (really no CS) not able to find y account and ****** ability to cancel. I have een waiting for 20 minutes to chat (IM) nad I want to talk ot someone. It is bad enought I have to IM, but on top of that they are making we wait. I have wasted so much time trying to get help. This is an expensive subscription and no one should have so much trouble get good CS.

  Business Response

  Date: 09/25/2023

  We sincerely apologize for any frustration caused by our gifting platform. A member of our Customer Experience team was able to connect with **************** over Live Chat and assisted her with clarifying the details around her purchase. We appreciate ******************** feedback around her customer support experience and humbly take it to heart. To the best of our knowledge, this matter has been resolved, but we are here to help if there is anything we can do going forward.

• Initial Complaint

  Date:09/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer for 2 years and Ive loved this service, but Ive recently fallen on hard times and havent been able to afford this subscription. I finally got to the point where I could afford it and scheduled a shipment. On September 4th, I was billed for my daughters subscription, the same day that I have a major life expense. Immediately, I sent an email to cancel order #*******. I could not afford it at the time and wanted to switch my delivery date. Their website says not to send multiple messages, but to this day (September 10th), I have not received a follow up email. Initially, i chalked it up to the Labor Day holiday, but this is ridiculous. The package continued to be shipped, and was delivered yesterday. Overnight, on September 9th, I received an email that ANOTHER package has been shipped. Order number *******. What the hell? My account was already overdrawn from the first shipment 4 days ago, and Ive incurred overdraft fees that have put me deeper in the hole. Now, its the weekend and their business is closed. I am seeking a FULL refund of both charges immediately. The total is ****** (****** for each shipment and $70 in overdraft fees that incurred due to unresponsiveness. In the meantime, I will dispute the charges with my bank, since they are so unresponsive and have no phone number (which I think is ludicrous for a subscription company that involves debiting other peoples money without so much as a courtesy email before the charge). I have sent this same email to the company. Maybe theyll respond. Thank you.

  Business Response

  Date: 09/25/2023

  Our Customer Experience team was able to connect with **************** and issue her refund promptly for the return of one of her Play Kits. We believe that the matter has been fully resolved, but are always here to assist if more help is needed.